NEC Univerge SV8500 Programming Manual page 167

END (CCVACT=11)
This instruction terminates the processing of the CCV. The call remains in any queue or queues in which it cur-
rently resides, and the caller will be connected to an agent when one is available.
The call processing in a CCV will terminate, without an End instruction, when the entire twenty steps of the
CCV have been executed. If the CCV has fewer than twenty instructions, the steps without instructions are treat-
ed as Blank instructions.
QUEUE greater (CCVACT=23)
This instruction determines whether the next CCV step is executed or skipped by comparing the number of the
calls that are presently waiting in queue for a specified split and the preassigned threshold value. If result of the
comparison is True (the number of the calls in queue is greater than the preassigned threshold), the next CCV
step is executed. The next CCV step is skipped if the comparison is False (the number of the calls in queue is
less than the preassigned threshold).
LOGON less (CCVACT=24)
This instruction determines whether the next CCV step is executed or skipped by comparing the number of the
agents who are presently logging onto a specified split and the preassigned threshold value. If result of the com-
parison is True (the number of the login-agents is less than the preassigned threshold), the next CCV step is ex-
ecuted. The next CCV step is skipped if result of the comparison is False (the login-agents is greater than the
preassigned threshold).
READY less (CCVACT=25)
This instruction determines whether the next CCV step is executed or skipped by comparing the number of the
agents who are presently in Ready mode for a specified split and the preassigned threshold value. If result of
comparison is True (the number of the agents in Ready mode is less than the preassigned threshold value), the
next CCV step is executed. The next CCV step is skipped if result of the comparison is False (the number of the
agents in Ready mode is greater than preassigned threshold).
WORKING-AGENTS greater (CCVACT=26)
This instruction determines whether the next CCV step is executed or skipped by comparing the number of the
calls that are presently waiting in queue for a specified split and the Variable Queue Depth calculated from the
preassigned threshold value (%). If result of the comparison is True (the number of the calls in queue is greater
than the Variable Queue Depth), the next CCV step is executed. The next CCV step is skipped if result of the
comparison is False (the number of the calls in queue is less than the Variable Queue Depth).
* Working-agents are agents who are logging onto a specified split except the agents in Break mode.
* Variable Queue Depth = Working-agents × Threshold Value (%)
OPERATING PROCEDURE
The desired Call Control Vectors are created through ACD PCPro assignments.
C-108A CALL CONTROL VECTOR - ACD
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