NEC Univerge SV8500 Programming Manual page 280

NAP-215-102
Sheet 1/2
Call Distribution to Agents
For IP/SIP terminal
LAN
SP
IP PAD
Agent
Position
LC
A
B
C
D
E
F
START
Log off all ACD agent/supervisory positions.
C.O. trunk incoming.
• Place C.O. trunk calls from station A, B and C to stations D, E and F.
Log on at agent position.
• The incoming call trunk groups are distributed in the split.
• One of the agent positions in the split releases the after call work mode.
Incoming at ACD agent positions.
A
CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
COT
– 264 –
For Digital terminal
Agent Position
ELC/DLC
LC
A
B
C
D
E
F
COT