NEC Univerge SV8500 Programming Manual page 214

M-29A MULTIPLE CUSTOMER GROUPS - ACD
GENERAL DESCRIPTION
The system can be arranged to independently service more than one ACD customer (tenant). Ideally all components
of the ACD system should be duplicated for each tenant but in reality some components can be shared.
Utilizing multiple tenants in an attempt to circumvent limitations imposed at a per-tenant level does not work since
too many components end up being shared. Tenant limitation exist for a reason often related to software design con-
siderations. Assigning a second tenant to take advantage of a tenant parameter may appear to work at first but blend-
ing all the other components of a multi-tenant ACD can present several difficulties.
OPERATING PROCEDURE
No manual operation is required.
SERVICE CONDITIONS
1. Multiple tenants were designed to serve separate groups within one ACD system. Each group should have sep-
arate telephone facilities, MIS systems and personnel.
2. Attempts to share resources will typically result in inaccurate statistics since calls which cross tenant boundaries
can not be adequately tracked by either system.
PROGRAMMING
For the consideration of the ACD tenant, see Section 2.2 in CHAPTER 4 "ACD Tenant Data Assignment".
STEP 1: ASYD-Assign the tenant development table data.
Separate or Common Tenant Data table development for the respective commands.
0/1=Separate/Common
When data "1"is assigned, data must be assigned for Tenant 1 (TN=1) in the respective com-
Note:
mands.
SYS1, INDEX92,
b0: System Data-2 ("ASYD" command)
b1: Special Access Code Data ("ASPA","AASP","AGSP" commands)
b2: Numbering Plan Data ("ANPD", "AANP", "AGNP" commands)
b3: Station Data ("ASDT", "AAST", "AGST", "ALDN", "ASAT" commands)
b4: Route Restriction Class Data ("ARSC" command)
b5: Call Forwarding Restriction Data ("ACFR" command)
SYS1, INDEX93,
b0: Service Feature Restriction class Data ("ASFC" command)
b1: Call Forwarding Data ("ACFO" command)
b2: TAS Data ("ATAS" command)
b3: Speed Calling Data ("ASPD" command)
b4: Route and Selection Translation Data (OG, Tandem) ("ASTP", "AFRS" commands)
M-29A MULTIPLE CUSTOMER GROUPS - ACD
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