NEC Univerge SV8500 Programming Manual page 327

(7) When programming the data onto the CCV command, use caution not to create the CCV that causes
the occurrence of an infinite loop.
Example 1: An infinite loop caused by ACDCCV
programming. In this example, the usage
of GOTO steps cause the occurrence of an
infinite loop.
CCV No. 1
1 Queue to Split
2 Pause
. .
. .
. .
n GOTO CCV
CCV No. 1
1 Queue to Split
2 Pause
. .
. .
. .
n GOTO CCV
CCV No. 3
1 Queue to Split
2 Pause
. .
.
.
.
.
n GOTO CCV
CCV No. 5
1 Pause
2 Announcement
3 Pause
4 Hang up
5 End CCV
(8) My Line number of Analog ACD position cannot be assigned as a transfer destination for TRANS-
FER step (CCVACT=5).
(9) QUEUE greater/LOGON less/Ready less/WORKING-AGENTS greater instructions cannot be as-
signed to Step 19 and 20.
(10) When the unregistered split number is assigned to the "Split" parameter for QUEUE less/LOGON
less/READY less/WORKING-AGENTS greater instructions, the result of each instruction is forced
to be as follows:
• QUEUE greater → False
• LOGON less → True
• READY less → True
• WORKING-AGENTS greater → False
(11) When two or more brackets ( ) are assigned in a CCV, each brackets ( ) must be appended. When more
than three steps are enclosed in brackets ( ), these steps are proceeded in normal order.
CAUTION
Changing a CCV while calls are in progress creates unpredictable results. CCV changes should be
made during low traffic periods. Alternatively, a new CCV can be created first and then the pilot
number can be changed to route to the new CCV.
ACDCCV : Assignment of ACD CCV Data
Example 2: An infinite loop caused by ACDPLT and
Split 1
10 sec.
.
.
.
CCV No. 5
CCV Step No. 1
Split 2
10 sec.
.
.
.
CCV No. 5
CCV Step No. 1
Split 2
10 sec.
.
.
.
Step 1: An ACD call terminates to the Pilot number 4000.
CCV No. 3
Step 2: The call is queued to Split 1 by the CCV No. 1
CCV Step No. 1
Step 3: And then, according to the instruction of ACDSPL
30 sec.
Announce No. 3
Step 4: Step 1 through Step 3 are repeated, as long as
20 sec.
– 311 –
ACDSPL programming. In the following case,
the infinite loop is occured when Split 1 is set
in the Night mode.
ACDPLT
ACD Pilot No.
: 4000
CCV No.
: 1
CCV Step
: 1
Night CCV No.
: 0
Night CCV Step
: 0
CCV No. 1
Split 1
1 Queue to Split
10 sec.
2 Pause
Announce No. 1
3 Announcement
16 sec.
4 Pause
5 Hang up
6 End CCV
ACDSPL
: 1
Split No.
: 4000
Night Pilot No.
direction.
command data, the call is routed to the Pilot
number 4000 again.
Split 1 is in the Night mode.