NEC Univerge SV8500 Programming Manual page 152

B-21A BAD CALL NOTIFICATIONS - ACD
GENERAL DESCRIPTION
Bad Call Notifications are printed on the PCPro printer when they occur. Even though the name indicates that some
serious error has occurred there are several "Bad Call Notifications" which are for informational purposes only and
do not really indicate an error situation. The term "Bad Call Notification" cannot be changed but ACD users should
consider the 6-H reports as "ACD Information Report" regardless of what the header information says. For details
of system message "6-H", see Section 3.2.2 in CHAPTER 8.
OPERATING PROCEDURE
1. The noise or an error occurs in the communication or the agent wants to see the information of the connection
in progress.
2. The agent presses the TRKTRBL key during handling the call.
3. The ACD information report is printed on the PCPro printer.
PROGRAMMING
Assign "TRKTRBL (Trunk Trouble Report)" key referring to Section 2.4 in CHAPTER 4 "Agent/Supervisory Po-
sition Data Assignment".
B-21A BAD CALL NOTIFICATIONS - ACD
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