NEC Univerge SV8500 Programming Manual page 218

M-88A MIS OPERATOR SELECTION - ACD
M-88A MIS OPERATOR SELECTION - ACD
GENERAL DESCRIPTION
This feature permits the selection of an access code for an operator, for an entire tenant. Certain MIS change com-
mands permit the operator to be selected as the destination when routing ACD calls.
In the extreme case where the ACD traffic has exhausted all available call records (too many simultaneous ACD
calls either connected or in queue) all new incoming ACD traffic will be diverted to the code specified for the MIS
Operator Selection. Once diverted the caller should be encouraged to call back at a later time when the ACD system
is not so congested.
This feature is available in North America only.
Note:
OPERATING PROCEDURE
This feature is implemented through an ACD PCPro command. The command data is on a tenant-wide basis.
PROGRAMMING
ACDTN - OPE NO: Operator access code (Max. 5 digits)
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