NEC Univerge SV8500 Programming Manual page 127

6. The relationship between ACDP Automatic Logoff and call distribution status is as follows.
State of terminal When ACDP Automatic Logoff is used
The state of agent shifts to "Logoff".
Idle The incoming call is not distributed to the
logged-off agent.
The incoming call is not released but can be
directed to other available agent before the
state of agent shifts to "Logoff".
After this call, the next call is not distrib-
Ringing
uted to the logged-off agent.
Note:
The state of agent shifts to "Logoff".
The call while talking becomes silent until
Talking SMF (Status Monitor Facility) is released.
After this call, the next call is not distrib-
uted to the logged-off agent.
The state of agent shifts to "Logoff".
The held call is not released and hold tone
On hold continues to be heard.
After this call, the next call is not distrib-
uted to the logged-off agent.
7. When the IP terminal holding a line is reset and then released, press ACD Line key to answer the held call,
lifting the handset.
STEP 1: ASYDL -
In the case of one agent, the state of
agent stays "Ringing" when the
state of agent shifts to "Logoff".
Assign the following system data for using ACDP Automatic Logoff:
SYS 1, Index 874, Bit 3 = 1 (In service).
CHAPTER 4
When ACDP Automatic Logoff is not
The state of agent stays "Logon".
The incoming call is distributed to the failed
agent.
The state of agent stays "Logon".
The incoming call is not released but can be
directed to other available agent if "Call
Recovery" is valid or the state of agent
stays "Ringing" if invalid.
After this call, the next call continues to be
distributed to the failed agent.
The state of agent stays "Logon".
The call while talking becomes silent until
SMF (Status Monitor Facility) is released.
After this call, the next call continues to be
distributed to the failed agent.
The state of agent stays "Logon".
The held call is not released and hold tone
continues to be heard.
After this call, the next call continues to be
distributed to the failed agent.
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OFFICE DATA DESIGN
used