NEC Univerge SV8500 Programming Manual page 228

M-110A MULTI-LINE SUPPORT - ACD TERMINAL - ACD
GENERAL DESCRIPTION
This feature allows a Supervisory/an Agent Position to accommodate the so-called Multi-Line, other Dterm's My
Line and Software Line, on the programmable Line/Feature Keys of the Dterm set. Multi-Line performs the business
operations.
ACD Line and Non-ACD Line cannot be accommodated to Multi Line.
Note:
By using Multi Line (other than ACD Line and Non-ACD Line) accommodated on the Line/Feature Keys of Agent/
Supervisory Position, the following Business features can be activated.
• Call Pickup
• Station Hunting (except Station Hunting-Priority/Priority with Switchback)
The following Business features can be set to Multi Line and Non-ACD Line Keys of Agent/Supervisory Position.
• Call Forwarding - All Calls
• Call Forwarding - Busy Line
• Call Forwarding - Don't Answer
OPERATING PROCEDURE
For each Business features, refer to Data Programming Manual.
SERVICE CONDITIONS
1. This feature is available since ACDP Release 3.
2. By this feature, Other Dterm's My Line and Software Line can be accommodated on the Line/Feature Keys of
Agent/Supervisory Position. Be sure to assign the Service Feature Class (SFC) separately to Multi-Line and
ACD/Non-ACD Lines accommodated on the Agent/Supervisory Position.
3. Even if Agent/Supervisor is in conversation using Multi Line, ACD Incoming Call can be distributed to the
ACD Line. To prevent this, Agent /Supervisory position can be placed in Break or Work Mode while in Multi
Line conversation.
4. A Multi Line accommodated on the Line/Feature Key of Agent/Supervisory Position can be formed a Station
Hunting Group with other Multi Lines, Dterm's My Line and Station Number of Single Line Telephone.
5. When including the * (asterisk) or # (pound) among Station Number accommodated to Multi Line:
When a conversation is between Non-ACD Line and that Station Number of Multi Line, "*", "#" and the latter
numbers are not displayed on MIS Real Time Screen.
6. My Line and Software Line accommodated in different IMGs cannot be assigned as Agent/Supervisory Posi-
tion's Multi Line. Expanded Multiple Line Operation -D feature is not supported. Only My Line and Software
Line in the same IMG can be accommodated to Multi Line of Agent/Supervisory Position.
7. My Line and Software Line of the Dterm in the other nodes belonging to the FCCS Network cannot be accom-
modated to Multi Line of Agent/Supervisory Position.
M-110A MULTI-LINE SUPPORT - ACD TERMINAL - ACD
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