STEP 3: AKYD- Assign the ACD Position key Data
For more information concerned with the Feature/FLEX key setting, see AKYD command descriptions on Data
Programming Sheets. The face layout for Standard Key Arrangement below is shown in ACD Agent Position
and ACD Supervisory Position in CHAPTER 3.
AGENT POSITION
KYN
FKY
1
47
Call Waiting Lamp (CW)
2
35
Auto/Manual (AUTO/MAN)
3
41
Assistance (ASSIST)
4
42
Emergency Recorder (EMER)
5
39
Trunk Trouble Report (TRKTRBL)
6
57
Recall (RECALL)
7
—
ACD Call (ACD CALL)
8
—
Non-ACD Call (LINE)
9
16
Function (FNC)
10
125
Hand set/Head set (HAND/HEAD)
Microphone (MIC)
11
51
*Only for Dterm Series E/Dterm 75
12
52
Speaker (SPKR)
13
—
—
16
—
Assign Feature keys (FKY) within Key Number (KYN) 1 to 16.
Note:
• Non-ACD Line = My Line
• ACD Line = Prime Line (S: 1 = Off-hook suppression enable)
Standard Key Arrangement (Example)
FUNCTION
CHAPTER 4
SUPERVISOR POSITION
KYN
FKY
1
47
Call Waiting Lamp (CW)
2
35
Auto/Manual (AUTO/MAN)
3
45
Monitor/Barge (MON/BARGE)
4
38
Night Mode (NIGHT)
5
39
Trunk Trouble Report (TRKTRBL)
6
57
Recall (RECALL)
7
—
ACD Call (ACD CALL)
8
—
Non-ACD Call (LINE)
9
16
Function (FNC)
10
125
Hand set/Head set (HAND/HEAD)
Microphone (MIC)
11
51
*Only for Dterm Series E/Dterm 75
12
52
Speaker (SPKR)
13
—
—
16
—
– 52 –
OFFICE DATA DESIGN
FUNCTION