NEC Univerge SV8500 Programming Manual page 136

SERVICE CONDITIONS
1. The after-call mode can be operated whenever a position is occupied.
2. When a position is forced into the Automatic-Work mode immediately after an agent or supervisor logs on, the
WORK key must be pressed to begin receiving ACD calls. When the first and all subsequent ACD calls are
received, a split parameter will automatically set the appropriate after-call mode for the position.
3. The conditions for Automatic-Available/Automatic-Work mode can be set on a per-split basis. The operating
mode can be changed either from the ACD PCPro or from a MIS terminal.
4. During after-call Automatic-Work mode, non-ACD incoming calls are allowed to terminate to the ACD posi-
tion. However, non-ACD incoming calls are terminated or originated from the ACD position's LINE key.
PROGRAMMING
Assign "WORK" key to the agent position referring to Section 2.4 in CHAPTER 4 "Agent/Supervisory Position
Data Assignment".
ACDSPL-
AFTER: After-call answer mode.
0/1=Work Mode /Available mode
Work mode maybe canceled and reset by the manual operation even if AFTER = 0 is programmed in ACD-
Note:
SPL.
A-37A AVAILABILITY - ACD POSITION - ACD
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