HEIDENHAIN TNC 620 User Manual page 390

10
Remote Service
In conjunction with the remote service setup tool, TeleService from
HEIDENHAIN offers the possibility to establish encrypted end-to-end
connections between a service computer and a machine.
To enable the HEIDENHAIN control to communicate with the
HEIDENHAIN server, the control needs to be connected to the
Internet.
Further information: "Network settings window", Page 413
In its basic state the firewall of the control blocks all incoming and
outgoing connections. Therefore, the firewall settings must be
adjusted or the firewall must be deactivated for the duration of the
service session.
Setting up the control
Proceed as follows to deactivate the firewall:
Open the task bar at the bottom edge of the screen
Press the green HEIDENHAIN button to open the HEROS menu
Select the Settings menu item
Select the Firewall menu item
The control opens the Firewall settings dialog.
Deactivate the firewall by clearing the Active option on the
Firewall tab.
Press the Apply button to save the settings
Press the OK button
The firewall is disabled.
Remember to activate the firewall again at the end of the
service session.
Alternative procedure for deactivating the Firewall
The remote diagnosis via the TeleService PC software
uses the LSV2 service and this service must therefore be
permitted in the firewall settings.
The following deviations from the firewall default settings
are required:
Set the method to Permit some for the LSV2 service
Enter the name of the service computer in the
Computer column
The access security is ensured through the network
settings. The network security is the responsibility of
the machine tool builder or the respective network
administrator.
Automatic installation of a session certificate
With an NC software installation a temporary certificate is
automatically installed on the control. An installation, also in the
form of an update, may only be carried out by a service technician
from the machine tool builder.
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HEIDENHAIN | TNC 620 | User's Manual for Setup, Testing and Running NC Programs | 01/2022
HEROS functions | Window manager