HEIDENHAIN TNC 620 User Manual page 106

3
Saving service files
If necessary, you can save the current status of the control and
make it available to a service technician for evaluation. A group of
service files is saved (error and keystroke logs as well as other files
that contain information about the current status of the machine and
the machining).
In order to facilitate sending service files via email, the
control will only save active NC programs with a size of
up to 10 MB in the service file. If the NC program is larger,
it will not be added to the created service file.
If you repeat the SAVE SERVICE FILES function with the same file
name, the previously saved group of service files will be overwritten.
Therefore, use a different file name when re-executing the function.
Saving service files
Open the error window
Press the LOG FILES soft key
Press the SAVE SERVICE FILES soft key
The control opens a pop-up window in which you
can enter a file name or a complete path for the
service file.
Press the OK soft key
The control saves the service file.
Closing the error window
To close the error window:
Press the END soft key
Alternative: Press the ERR key
The control closes the error window.
106
HEIDENHAIN | TNC 620 | User's Manual for Setup, Testing and Running NC Programs | 01/2022
Fundamentals | Error messages and help system