Ucd Agent Log Off/Log On - Tadiran Telecom Emerald ICE Installation & Maintenance Manual

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Emerald ICE Installation, Programming & Maintenance Manual

UCD Agent Log Off/Log On

p91
Feature Code: PGM
Description
UCD Agent Log Off/Log On is a subset of Uniform Call Distribution. That is, it
applies only to extensions that are programmed "Members" or Agents of
predefined (programmed) UCD Groups. An extension that is a member of an
UCD Group may temporarily invoke Agent Log Off to discontinue his extension
relationship to the UCD Group. When Agent Log off is invoked UCD Group
Queuing skips this extension for calls that are in the associated UCD Group
Queue.
Agent Log Off/On can be invoked to remove an extension from participation in
the UCD Group while at the same time allowing uninterrupted use of all other
extension features. (Non‐UCD Group ringing is unaffected by the Agent Log
Off/On function.)
Agent Log Off/On is usually invoked at a UCD Group extension when that
extension user is on break or not manned (employee "shift" cycles etc.)
UCD Group Agent Log Off is possible at any number of UCD Group extensions,
however one Agent (Member) must be Logged On at all times. (The Emerald ICE
will not allow all UCD Group Members to Log Off simultaneously.)
Default Settings:
N/A
Operation
1. While the extension is idle, the UCD Group Agent presses
*91
to log on or
2. The display will momentarily indicate the new Agent Status (Log On or
Log Off).
A Feature/DSS button programmed with the code
toggled for Agent Log Off / Log On.
p91
PGM
to log off.
p
PGM
p91 can be
PGM