7-14
Emerald ICE Installation, Programming & Maintenance Manual
The system will not allow any digit to be assigned to more than one
function. Therefore the Inquiry Code and DISA Codes must be
considered when changing the Waiting Code.
8. Using the drop‐down list in the Inquiry Code: field, select an Inquiry Code
to provide a caller the option to hear a general announcement (company
hours, directions to the office, etc.). Available selections are None , 0‐9 , * , or
# .
The system will not allow any digit to be assigned to more than one function.
Therefore the Waiting Code and DISA Codes must be considered when
changing the Inquiry Code.
9. Using the drop‐down list in the DISA Code: field, select a DISA Code to
provide a caller access to any Emerald ICE system resource (e.g., extensions,
CO lines, etc.). Available selections are None, 0‐9, *, or # . Therefore the
Waiting Code and Inquiry Codes must be considered when changing the
DISA Code .
Change the Answering Position settings.
10. Since Answering Positions may be assigned as unique destinations per
Tenant Group, the system requires this entry now. Using the drop‐down
list in the Tenant No: field, select a tenant group for which programming
changes are to be made (1‐3). The current Day Answer Position:, Alt
Answer Position, and Night Answer selections for the selected tenant
group will be displayed.
11. Using the drop‐down list in the Day Answer Position: field, select a
destination for the Day Mode for this Tenant Group.
12. Using the drop‐down list in the Alt Answer Position: field, select a new
destination for the ALT Mode for this Tenant Group.
13. Using the drop‐down list in the Night Answer: field, select a new
destination for the EVE Mode for this Tenant Group.
Change the CO Line settings.
14. Using the drop‐down list in the CO Line No.: field, select the CO Line
directory number (740‐755) to be programmed for use with the Auto
Attendant .
15. Using the checkbox in the Auto Attendant Line field, click on the check
box to allow the CO line to be answered by the automated attendant.
Leave the checkbox unchecked so that it is not.
Need help?
Do you have a question about the Emerald ICE and is the answer not in the manual?
Questions and answers