RMP Programming
1. Access the RMP using the procedures described in Section 3.3.
2. From the toolbar select RP, Call Handling, Timing to display the following:
3. Using the drop‐down lists in the XFR Idle Recall: and XFR Busy Recall:
fields, select the Idle and Busy Recall values as necessary. Available settings
are 16, 30, 60, 90, and 120 seconds for both fields. XFR Idle Recall: is how
long a call will stay on Exclusive Hold at an extension that has transferred
the call to a destination that was idle at the time of the transfer. Prior to the
expiration of this timer the call is transfer ringing at the destination. If the
destination does not answer the ringing call, the call will begin ringing at
the extension that initially transferred the call. Ringing at the transfer
destination continues as well. If the timer expires a second time, recall
ringing begins at the programmed attendant extension as well. Ringing
continues until the call is answered. XFR Busy Recall: is the same as XFR
Idle Recall. This timer is applied when the transfer destination is busy at
the time of the transfer.
4. Click on the Close button to close the window without making changes or
click on the Update button and follow the prompts to save the database
changes.
Emerald ICE Installation, Programming & Maintenance Manual
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