1. Manuals
  2. Brands
  3. Tadiran Telecom Manuals
  4. Telephone Accessories
  5. EMERALD ICE
  6. Installation manual

Tadiran Telecom Emerald ICE Installation Manual

Digital key telephone system
Hide thumbs Also See for Emerald ICE:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual, Installation and Maintenance Manual
TM
Emerald ICE
Digital Key

Telephone System

HD Voicemail Installation Manual

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Emerald ICE and is the answer not in the manual?

Questions and answers

Related Manuals for Tadiran Telecom Emerald ICE

Summary of Contents for Tadiran Telecom Emerald ICE

  • Page 1: Telephone System

    Emerald ICE Digital Key Telephone System HD Voicemail Installation Manual...
  • Page 2 The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM, INC. (herein referred to as the “Manufacturer”) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer.
  • Page 3 Record of Revisions Revision Date of Issue Supercedes Major Changes - Brief Description Initial Release January 1, 2004 Revision A January 6, 2004 January 1, Various changes including; default mailbox 2004 passwords and Simplicity card photo. Revision B January 8, 2004 January 6, Added section on AMIS Networking.
  • Page 4 NOTES...
  • Page 5 LITHIUM BATTERY USAGE WARNING The Emerald ICE HD Voice Mail System card contains a battery backup circuit that prevents loss of setup data if the main system power fails. This battery is a user-replaceable lithium power cell that installs into a permanently mounted receptacle on the Emerald ICE HD Voice Mail System card.
  • Page 6 EXTERNAL CONNECTIONS The Emerald ICE HD Voice Mail System card has connector ports located on the front panel for external equipment such as: • Serial communication devices • Parallel port devices • 10BaseT network connection The Emerald ICE HD Voice Mail System card has been assessed as TNV-3. All front panel ports shall be connected to like circuits only or an approved line isolation unit must be used.
  • Page 7 CO lines should be disconnected. REPAIRS In the unlikely event that trouble is experienced with the Emerald ICE HD Voice Mail System system, please contact Tadiran Telecom, Inc. technical support at 631/964-5050 for repair, return authorization or warranty information. A return authorization number must be obtained from ABS TALKX before any products may be returned.
  • Page 8 Emerald ICE HD Voicemail Installation & Maintenance Manual...

  • Page 9: Table Of Contents

    2.2 Installing Emerald ICE HD Voicemail ........
  • Page 10 13.4 Network Nodes and Parameters ..........13-7 Emerald ICE HD Voicemail Installation Manual...
  • Page 11 17.1 Single-Digit Menus In Your Personal Mailbox ....... . 17-1 Emerald ICE HD Voicemail Installation Manual...
  • Page 12 Emerald ICE HD Voicemail Installation Manual...
  • Page 13 List of Figures Figure 2-1. Installation of Emerald ICE HD Voicemail System Card ......2-2 Figure 2-2.
  • Page 14 Emerald ICE HD Voicemail Installation Manual...

  • Page 15: Introduction

    Emerald ICE HD Voicemail System Information And Capacity Emerald ICE HD Voicemail is a standalone unit which plugs directly into the Emerald ICE PBX backplane for integration. Emerald ICE HD Voicemail supports both large and small system applications. Emerald ICE HD Voicemail offers virtually limitless mailbox capacity through its flexible numbering plans.
  • Page 16 • Emerald ICE HD Voice Mail software System Features Emerald ICE HD Voicemail systems come with a large set of standard and advanced Features as Outlined in Section 9 of this Manual. Programming Equipment Required Emerald ICE HD Voicemail systems are shipped ready for immediate use using a default software configuration.

  • Page 17: About This Manual

    Reports The Emerald ICE HD Voicemail software can report on data for the previous 30 day period. The system contains a number of built-in reports. These reports offer the technician or system administrator the ability to view various types of system information and data.
  • Page 18 • Section 16 - Special Applications - This section provides descriptions of the special applications that can be used with Emerald ICE HD Voicemail includ- ing Single Digit Menu’s or One-Touch options available in your Personal Mailbox.

  • Page 19: Document Conventions

    Means to type or push a button on the telephone keypad. Indicates the keystrokes that are required to be (Telephone Keys) entered on a telephone. PC Keyboard Keys Indicated to show keystrokes required to be entered on a PC keyboard. Emerald ICE HD Voicemail Installation Manual...

  • Page 20: Related Documents

    Related Documents The following documents should be used in conjunction with this manual: • Emerald ICE Deluxe Model Telephone User Guide (PN 72447010146) • Emerald ICE Standard Model Telephone User Guide (PN 72447010147) • Emerald ICE Flash Voicemail Installation & Maintenance Manual •...

  • Page 21: Installation Procedures

    A good estimate is to allow 1-2 hours for a complete installation, excluding the necessary time for training the end users. Make sure to review this installation manual BEFORE the day of installation. Emerald ICE HD Voicemail Installation Manuall...

  • Page 22: Installing Emerald Ice Hd Voicemail

    Installing Emerald ICE HD Voicemail Install the Emerald ICE HD Voicemail Voice Mail System card into the Emerald ICE Figure 2-1 system as follows. : Installation of Emerald ICE HD Voicemail System Card can be used for reference. Prior to installation of the Emerald ICE HD Voicemail System card, the system should be powered down or damage to the system can occur during the installation.
  • Page 23 PC. The card automatically starts up once it is inserted and receives power from the Emerald ICE bus. As Emerald ICE HD Voicemail boots up, you will see a series of screens open and close as the various drivers and programs load. Finally the port status screen will appear.

  • Page 24: Emerald Ice Pbx Programming

    Emerald ICE PBX Programming Emerald ICE HD Voicemail requires no additional Emerald ICE programming. By default, the system is configured to operate with the Emerald ICE HD Voicemail system when the card is installed and the system is turned on.

  • Page 25: Shutting Down The System

    Shutting Down the System Perform the following sequence of actions to properly shut down the Emerald ICE HD Voicemail system: 1. Connect your programming PC system. At the main status screen, press the key and enter the system password(default is 1234).
  • Page 26 Emerald ICE HD Voicemail Installation Manual...

  • Page 27: System Programming

    System Programming Emerald ICE HD Voicemail is usually programmed via terminal emulation by using a computer connected through the DB-9 connector on the Emerald ICE HD Voicemail unit. The system administrator can also perform some programming functions through the System Administrator’s mailbox. Information on how to program Emerald ICE HD Voicemail using the System Administrator’s mailbox and...
  • Page 28 . . . move to the previous data record . . . move to the next data record . . . performs a refresh of the screen display . . . replaces the key for multi-key functions like Emerald ICE HD Voicemail Installation Manual...

  • Page 29: Main Status Screen

    ..manually starts the Disk Cleanup process ..prompts for a “Channel Number to Start” ..prompts for a “Channel Number to Stop” Emerald ICE HD Voicemail Installation Manual...
  • Page 30 Key Notes If a port, or ports, needs to be stopped or started Emerald ICE HD Voicemail offers that ability. For example, if the disconnect codes have not been properly programmed, the ports will continue processing for an indefinite period of time, depending on what function Emerald ICE HD Voicemail was performing when the hangup occurred.
  • Page 31 Incoming - Displays the total number of incoming calls that Emerald ICE HD Voicemail has received since being installed and the power turned on.

  • Page 32: Password Entry Screen

    ICE HD Voicemail will not run the Disk Clean Up. The following error message will appear at the bottom of the screen: “Press any key to exit and run Clean Up.” Emerald ICE HD Voicemail will then run the clean up routine. Always remember to exit the programming screens.

  • Page 33: Site Administration Screen

    Mailbox Length - This value is the number of digits in a mailbox number. Default for Emerald ICE HD Voicemail is three digits. All mailboxes in the system will normally have the same number of digits. Valid entries are two, three, four and five.
  • Page 34 Valid entries may be individual trunk lines, or trunk group/route numbers including Least Cost Routing and overflow dialing groups. If this field is left blank, Emerald ICE HD Voicemail places the digit ‘9’ in front of the telephone number and will access the next available trunk line.
  • Page 35 Valid entries are from 1 - 4. These assignments are made in the Global Mailboxes Section. Global Mailboxes Section Sys Admin. - Emerald ICE HD Voicemail allows the programming of two different system administrator mailboxes. The second administrator mailbox is convenient when there may be a secondary administrator who needs access to system programming in the absence of the primary System Administrator.
  • Page 36 ICE HD Voicemail hard drive and corrects any problems that might be found. • The Disk Cleanup routine then runs the DEFRAG utility on the Emerald ICE HD Voicemail hard drive and compacts the message storage area. This keeps the system running quickly.
  • Page 37 If the field is empty (the default) or contains a “1,” the system uses the last name for directory searches. If the field contains a “3”, the system uses the first name for directory searches. 3-11 Emerald ICE HD Voicemail Installation Manual...

  • Page 38: Holiday Dates Administration Screen

    Port numbers can be assigned in two ways. A single port may be designated i.e. 01, or 99 can be entered to designate that all ports will use the same table. 3-12 Emerald ICE HD Voicemail Installation Manual...
  • Page 39 Until Date – Time - Enter the date and the time that this holiday schedule is to end. Action - This field tells Emerald ICE HD Voicemail what to do when the schedule is activated. The action can be sending a caller to a pre-recorded Voice Menu (C) or the caller can be sent directly to a designated mailbox (M).

  • Page 40: Mailbox Linking Screen

    Mailbox Linking Screen Emerald ICE HD Voicemail features the ability to allow a variety of message transfers between mailboxes. There are four Link Types available to serve different applications. Each individual link is one way and goes from one mailbox to another mailbox or from one mailbox to a system group list.
  • Page 41 When programming mailbox links be careful not to create a “loop” that causes Emerald ICE HD Voicemail to appear locked up. For example: Create a link between Mailbox 201 and Mailbox 202 using a type 3 link. Create a link between Mailbox 202 and Mailbox 201 using a type 3 link.
  • Page 42 When the subscriber enters mailbox 1 Emerald ICE HD Voicemail announces: “Messages being sent to your mailbox are automatically copied to . . . (the system plays the linked-to mailbox subscriber’s name).” Link Type 3: Supervisor’s Link - This type links one mailbox to another and directs a copy of all messages sent to the first mailbox on to the second mailbox and lights the MWI for both mailboxes.

  • Page 43: Mailbox Programming

    Mailbox Programming Mailbox Administration The Mailbox Administration Screen is used to add, modify or delete individual subscribers’ mailboxes. The screen has fields to assign a mailbox’s Type, Class of Service and the Owner Name of the mailbox subscriber. The Owner Name is used by the Dial by Name directory feature.
  • Page 44 Adding Subscriber Mailboxes It is always a good idea to coordinate with the customer and design the system plan before attempting to program the Emerald ICE HD Voicemail system. The following information should be gathered from the customer before beginning to add mailboxes: 1.
  • Page 45 Class of Service -The number of the Class of Service that has been assigned to this mailbox. The Class of Service determines the individualized features and settings that a given mailbox will use. Emerald ICE HD Voicemail comes with default COS 100, 400 and 700. COS 100 is for general subscriber mailboxes;...
  • Page 46 The type definition determines how a mailbox will function and the task it is to perform. The mailboxes in Emerald ICE HD Voicemail can perform a myriad of special functions in addition to the routine tasks of transferring callers and taking messages.
  • Page 47 UCD Announcer - same as type 18 except no prompts are played This type sends a caller to the entry point for subscribers. This type is used in conjunction with a Voice Menu box only. The default system mailbox for this feature is 900. Emerald ICE HD Voicemail Installation Manual...
  • Page 48 Note 2 - When using Question & Answer mailbox types, you MUST make a separate Class of Service for these mailboxes. In this COS, you must enter a value of 01 or higher in the MAX Emerald ICE HD Voicemail Installation Manual...
  • Page 49 Y in this field. They may also set this option to N for an experienced user. Outcalls - This field controls whether the mailbox subscriber is allowed to set up and use the outcall feature. Enter “Y” if outcalling is allowed. For security Emerald ICE HD Voicemail Installation Manual...
  • Page 50 2 ..allows subscriber to determine whether to answer a call at the extension or let the mailbox take a message. When this option is set, Emerald ICE HD Voicemail will screen the call and notify the subscriber who is calling. Subscriber must input password when entering mailbox.
  • Page 51 This option determines if an MWI indicator needs to be lit for two keysets sharing one mailbox. 1 ..tells Emerald ICE HD Voicemail to send MWI codes for both mailbox A and B when messages are left in mailbox B for the mailbox Section 9- System Features programmed in the Alt Extension field.
  • Page 52 The Alt Extension field in default mailbox 9402 must contain the directory number used to page this Subscriber in zone 2. Another example would be if there was a mailbox on the Emerald ICE HD Voicemail system connected to a mailbox on another system (Type 6 in Mailbox Bin Numbers Administration), then the destination mailbox is entered in the Alt Extension field.

  • Page 53: Outcall Administration

    In addition there is an Override schedule (Schedule O) for weekdays and for weekends, and a wake up schedule (Schedule W). When the Override schedule is programmed, it takes the place of schedules 1 and 2. Emerald ICE HD Voicemail Installation Manual...
  • Page 54 Delay NM(Normal Messages) / PM(Priority Messages) - This field determines how long Emerald ICE HD Voicemail waits until it performs an outcall. Allowable entries are: 00 - for immediate outcall 01 - 09 to indicate hours to wait before activating the outcall 10 - 99 to indicate minutes.

  • Page 55: Mailbox Bin Number Administration Screen

    Screen There are four fields that need to be programmed for each bin number entry. Each time an entry is saved, Emerald ICE HD Voicemail will numerically sort all the existing entries. The mailbox bin screen uses a multi-page format. All bin entries for the same mailbox are listed together on these pages.
  • Page 56 If Type 6 is used, the destination mailbox number must be programmed in the Alt Extension field found on the Mailbox Administration screen of the originating mailbox 7 ..used for bins 91-99 when assigning One-Touch dialing to an individual mailbox. Emerald ICE HD Voicemail Installation Manual...
  • Page 57 (&). If a mailbox has multiple entries, please save the entry and press clear the screen before entering the next bin number’s information. This will keep the system from modifying an existing entry. Emerald ICE HD Voicemail Installation Manual...
  • Page 58 Emerald ICE HD Voicemail Installation Manual...

  • Page 59: Voice Menu Programming

    Voice Menu Programming Voice Menu Boxes The power of Emerald ICE HD Voicemail call processing is controlled by the Voice Menu Box. The programming for these boxes determine how a call is processed when received by Emerald ICE HD Voicemail. When callers are routed to a Voice Menu Box, they hear a greeting based upon the day and time of day as programmed.

  • Page 60: Voice Menu Operation Overview

    9 has been recorded. Voice Menu Operation Overview The Voice Menu Administration Screen is where all of the voice menu programming occurs. Figure 6-1 Voice Menu Administration Screen Emerald ICE HD Voicemail Installation Manual...
  • Page 61 Menu 1, Greeting 2 as the Day and Night greetings respectively when it answers a call. These screens tell Emerald ICE HD Voicemail which greeting to play based on the time of day. Occasionally, the System Administrator may need to change the system from day to night mode or night to day mode manually.

  • Page 62: Voice Menu Box Routing Issues

    NEVER delete Voice Menu 1, Greeting 1. In most cases, Emerald ICE HD Voicemail looks for Voice Menu 1, Greeting 1 as a starting point for processing the caller. If Emerald ICE HD Voicemail does not find this greeting, the system will answer and then hang up on the caller.
  • Page 63 Otherwise Continue - When a call is answered, this field tells Emerald ICE HD Voicemail where to look for the next greeting to be played when the active days and times for a screen don’t match the current day and time. The allowable entries in the field before the dash are: D.

  • Page 64: Dtmf Key Assignments

    The fields in the center of the Voice Menu screen correspond with the keys on the telephone dial pad. Information programmed in these fields direct Emerald ICE HD Voicemail to perform certain actions when a specific key is pressed. In default...
  • Page 65 Emerald ICE HD Voicemail will perform the action programmed in the fields next to Invalid Key. If the field is left blank, Emerald ICE HD Voicemail will play a “goodbye” message and hang up. The fields may contain a mailbox number, extension number or Voice Menu number to further process the call.

  • Page 66: Special Auto-Attendant Rules

    This same digit, however may also be the first digit of the PBX system’s extension numbering plan. Emerald ICE HD Voicemail can handle this situation with ease.

  • Page 67: Linking Voice Menu Boxes For Complex Menu Systems

    When using the D option for single digit dialing to an extension, you must NEVER put in leading zeros before the extension number. If you do, when a caller presses the single digit, the Emerald ICE HD Voicemail system will start the transfer sequence and begin dialing the digits in the field. If the field has leading zero (0) digits, when callers press that key, they will be transferred to the Operator, not the desired extension number.

  • Page 68: Recording Voice Menu Greetings

    Recording Voice Menu Greetings Perform the following steps to record a Voice Menu Box greeting: 1. Dial into Emerald ICE HD Voicemail and enter the System Administrator’s #555 mailbox (i.e. After SFC answers, dial and then input the 0000 correct password [default: 2.

  • Page 69: Figure 6-2 Incoming Call Flow Diagram

    8. Once you have finished working with the recordings, press three times until you exit the system 9. Test the various operation modes to ensure the proper greetings are playing as required. Figure 6-2 Incoming Call Flow Diagram 6-11 Emerald ICE HD Voicemail Installation Manual...

  • Page 70: Figure 6-3 Voice Menu Operations

    Figure 6-3 Voice Menu Operations 6-12 Emerald ICE HD Voicemail Installation Manual...

  • Page 71: Figure 6-4 Voice Menu Tenant Operations

    Figure 6-4 Voice Menu Tenant Operations 6-13 Emerald ICE HD Voicemail Installation Manual...
  • Page 72 6-14 Emerald ICE HD Voicemail Installation Manual...

  • Page 73: Class Of Service Administration

    Class of Service Administration Mailbox Class of Service Administration Screen Emerald ICE HD Voicemail allows you to establish multiple Classes of Service (COS). Each mailbox in the system is assigned a Class of Service. The COS controls access to various features and system resources in addition to certain system settings.
  • Page 74 2. Press and enter “Y” when prompted “Clear Screen?” 3. Enter the new Class of Service number. If it has not been programmed, Emerald ICE HD Voicemail will prompt “Information Not Found. F1 For Closest. Enter To Continue.” 4. Press to accept the new Class of Service number.
  • Page 75 This parameter provides a limitation on how far in advance a subscriber can send a message. This value is entered in days. The range for this entry is 000 to 999 days. Emerald ICE HD Voicemail Installation Manual...
  • Page 76 Max Future Messages - This field limits the number of messages a subscriber can have marked for Future Messages Delivery. The range for this entry is 000 to 999 messages. Emerald ICE Voicemail Installation Manual...
  • Page 77 “Y”, the value entered here specifies the number of days before the scheduled erase date that a “message to be erased” notification is sent to the subscriber. The range for this entry is 1-9. Emerald ICE HD Voicemail Installation Manual...
  • Page 78 4. Call Screening - Emerald ICE HD Voicemail first asks the caller to record their name and then initiates the transfer. When the subscriber answers...
  • Page 79 NEW - every new message will send the MWI ON code to the Emerald ICE system. CHECK - The MWI OFF code will be sent to the Emerald ICE as soon as the user enters a valid password and then presses to listen to their messages.
  • Page 80 Emerald ICE Voicemail Installation Manual...

  • Page 81: System Administrator Mailboxes

    System Administrator Mailboxes Introduction General Information The System Administrator mailbox in Emerald ICE HD Voicemail is dedicated to the System Administrator’s needs and functions. It can be used to send broadcast announcements, set various features and perform various system maintenance functions.
  • Page 82 Voice Menu Greetings Using Voice Menus, Emerald ICE HD Voicemail can be programmed to answer a call, play a greeting (providing a listing of choices to dial) and then wait for the caller to press a digit. The caller uses the dial pad of a DTMF keyset to select a destination.
  • Page 83 The Emerald ICE HD Voicemail system comes with the following standard system greeting, that is voice menu 1, greeting 1: “You have reached Emerald ICE HD Voicemail. Enter the extension number of the person you are calling. To reach an operator, press 0.”...
  • Page 84 – then the greeting number (1-9). The selected greeting is played. Greeting 9 is the Override Greeting. If it is recorded, then Voice Menu Greetings 1 - 8 are not used. Emerald ICE HD Voicemail follows the programming for Voice Menu 1, greeting 1 after Greeting 9 has played.
  • Page 85 1. From the System Administrator’s Main Menu, dial for Broadcast Announcements. Dial one of the following: Dial to review a broadcast announcement. The broadcast announcement is played. Dial to record a new broadcast announcement. Emerald ICE HD Voicemail Installation Manual...

  • Page 86: Mailbox Administration

    Subscribers should enter their mailbox immediately and change the temporary password to one of their own. This is the only method for resetting a mailbox password. To reset a mailbox password: Emerald ICE HD Voicemail Installation Manual...
  • Page 87 Before a System Administrator adds a mailbox to the system, the class of service, mailbox type, attendant extension number (or zero destination number) and the department number all must be already defined. A Emerald ICE HD Voicemail technician has complete information on setting up a mailbox, including definitions of all the terms used in this section.
  • Page 88 3. Enter the mailbox number to be deleted. 4. Dial to confirm. To cancel the mailbox deletion, press 5. When finished, press one time to return to the System Administrator Menu or press two times to exit the system completely. Emerald ICE HD Voicemail Installation Manual...
  • Page 89 9. When finished press one time to go back to step 1 – the Mailbox Maintenance menu or press two times to return to the System Administrator Menu or press three times to exit the system completely. Emerald ICE HD Voicemail Installation Manual...
  • Page 90 The link tells Emerald ICE HD Voicemail to put a copy of the message into the supervisor’s mailbox. To link mailboxes: 1.

  • Page 91: System Group Lists

    Press 4 for Overflow Link, which links two mailboxes together. When mailbox A becomes full, then messages are left in mailbox B. 6. After these steps are completed, Emerald ICE HD Voicemail confirms mailbox numbers and link type and prompts “If this is correct, press pound.
  • Page 92 4. Dial to confirm deletion. Dial to cancel the operation. 5. When finished press one time to return to the System Administrator Menu or press two times to exit the system completely. 8-12 Emerald ICE HD Voicemail Installation Manual...

  • Page 93: Utility

    The time and date MUST be reset when there is a local time change such as Daylight Savings Time. To set the system date and time: 1. From the System Administrator’s Main Menu, dial 8-13 Emerald ICE HD Voicemail Installation Manual...

  • Page 94: Operating Modes

    Menu greetings are recorded for Fixed Day and Fixed Night. If they are not, then Emerald ICE HD Voicemail follows the Voice Menu 1, 1 or 1, 2 program can accomplish this by dialing into the system, rather than having to access the programming terminal.

  • Page 95: Company Name

    Outcalling feature when dialing a telephone number where someone will answer. When Emerald ICE HD Voicemail calls a subscriber at another number, the person answering the phone will hear the following message: “This is the (recorded Company Name).

  • Page 96: Shutdown

    Emerald ICE HD Voicemail system. Example: To move the Emerald ICE HD Voicemail card to another slot in the KSU, a technician can use the shutdown without having to hook up their programming terminal or computer. At the System Administrator Menu, press to reach the Shutdown Menu.

  • Page 97: System Features

    Answering Machine Emulation Emerald ICE HD Voicemail integrates with the Answering Machine Emulation feature found on the Emerald ICE key system. This allows a subscriber to press a programmed key on their telephone to “pull” a caller out of their mailbox and connect to them as if they had answered the original call.

  • Page 98: Auto Attendant

    5. Repeat for any additional Voice Menus that may exist. Silent Record Emerald ICE HD Voicemail mail utilizes the features of the Integrated Voice Mail type found in the Emerald ICE telephone system software. The Silent Record feature can be invoked from the Voice Record feature key on a keyset. If invoked during an active call, the Silent Record feature will record the conversation as a voice mail message.

  • Page 99: Group Lists

    18 personal lists in addition to the 50 system lists. Mailbox Linking Linking is a feature in Emerald ICE HD Voicemail which allows messages left in one mailbox to be copied to or left in another mailbox. For example, link your mailbox to a mailbox of a colleague and Emerald ICE HD Voicemail will copy all incoming messages into both mailboxes.

  • Page 100: Multi-Extension Mailbox

    Keyset A. By placing the digit 9 in the Box Option Position 1 field, you are programming the integration digits between the Emerald ICE and Emerald ICE HD Voicemail. Note, the digit 9 indicates to the voice mail to route calls for Mailbox B to Mailbox A.

  • Page 101: Non-Receipt Notification

    Pager Notification 9.10 Emerald ICE HD Voicemail can notify you of a waiting voice mail message at any telephone or pager you specify on-premise or off-premise, long distance, even cellular. Pager notification is programmed as an Outcall Schedule with an Outcall Bin Type 3.

  • Page 102: Time Sensitive Custom Greetings

    4. The On Zero Goto field is used to route the caller after all questions have been answered. For example, send it to a mailbox assigned as UCD-01 to say “Thank you, Goodbye.” Or, to a voice menu to give the callers more options. Emerald ICE HD Voicemail Installation Manual...

  • Page 103: Ucd Auto Attendant Overflow (Future Enhancement)

    Emerald ICE telephone system software. Emerald ICE HD Voicemail can be used as an Overflow device for UCD groups. When using Emerald ICE HD Voicemail as an overflow for a UCD group, Emerald ICE HD Voicemail can play a message and give the calling party menu choices while the call continues to keep its place in the UCD queue.

  • Page 104: Ucd Overflow Announcements

    Mailbox 9999 is set up to hang up without playing any further prompts. UCD Overflow Announcements 9.15 Emerald ICE HD Voicemail utilizes the features of the Integrated Voice Mail type found in the Emerald ICE telephone system software. Emerald ICE HD Voicemail can be used as an Overflow device for UCD groups.

  • Page 105: Intercom Paging

    Programming Example: 1. Make sure that the paging groups are set up properly in the Emerald ICE software. 2. Determine which Intercom Paging mailboxes are to be used and enter the paging directory number in the Alt Extension field.
  • Page 106 9-10 Emerald ICE HD Voicemail Installation Manual...

  • Page 107: Special Keys & Screens

    Outcall Parameters - this screen allows for adjustment of the timing parameters Emerald ICE HD Voicemail uses when making an Outcall from the system. Digit Grabber - After pressing D, another screen opens. If you call any port while this screen is active, you will be able to see what DTMF digits are being sent back and forth on a particular port.
  • Page 108 10-2 Emerald ICE HD Voicemail Installation Manual...

  • Page 109: Mailbox Group Administration

    Group lists allow subscribers to send messages to multiple mailboxes using a single command. There are two types of group lists which may be defined in the Emerald ICE HD Voicemail system: system and personal. System group lists may only be setup and configured by the System Administrator.

  • Page 110: System Group Lists

    This allows the subscriber to perform other functions while the group message is being sent. 11-2 Emerald ICE HD Voicemail Installation Manual...

  • Page 111: Creating A System Group List

    Undefined mailbox numbers are not saved. The system will prompt you as follows: Error [ X Mailboxe(s) Could Not Be Found] Press to clear the message. 8. Press to return to the Main Menu. 11-3 Emerald ICE HD Voicemail Installation Manual...
  • Page 112 Mailbox numbers can be entered in any sequence. To enter sequential mailbox numbers, press . The system adds the next mailbox number to the list. 11-4 Emerald ICE HD Voicemail Installation Manual...
  • Page 113 5. The system will prompt you to verify the deletion: “Erase This Group ...? (Y/N)” 6. Press Y to delete the group or N to cancel the operation 7. Press to return to the Main Status Screen. 11-5 Emerald ICE HD Voicemail Installation Manual...

  • Page 114: Personal Group Lists

    To create a new Personal Group: 1. Enter system programming by pressing from the Main Status Screen and entering the system password (default=1234). 2. Press for Group List Management. 3. Press for Personal Groups. 11-6 Emerald ICE HD Voicemail Installation Manual...
  • Page 115 After creating a new personal group list, record the name of the list using the System Administrator mailbox. This recorded group list name plays whenever a subscriber enters the group list number as a message send destination. 11-7 Emerald ICE HD Voicemail Installation Manual...
  • Page 116 Asterisks will fill the field. Press to move to the next mailbox field to be deleted. Continue as described above until all required deletions have been made. 11-8 Emerald ICE HD Voicemail Installation Manual...
  • Page 117 5. The system will prompt you to verify the deletion: “Erase This Group ...?” (Y/N) 6. Press Y to delete the group or N to cancel the operation. 7. Press to return to the Main Status Screen. 11-9 Emerald ICE HD Voicemail Installation Manual...
  • Page 118 11-10 Emerald ICE HD Voicemail Installation Manual...

  • Page 119: System Reports

    System Reports General Information 12.1 The Emerald ICE HD Voicemail card has the ability to generate a number of management reports. Several of these reports are designed to help the system administrator analyze and monitor subscriber usage of the system.

  • Page 120: Detailed Reports

    Detailed Reports 12.2 For some reports, Emerald ICE HD Voicemail can create a detailed report as well as the standard report. Before printing, the ICE HD Voicemail displays a Yes/No Option for a detailed report. Either a “Y” for Yes or “N” for No is entered at this point. An example of this option would be the System Group List Reports that lists only extension numbers found in a particular group if “N”...

  • Page 121: Mailbox Directory Report

    NMSG The total number of NEW messages that are currently being held in the mailbox. SMSG The total number of SAVED messages that are currently being held in the mailbox. 12-3 Emerald ICE HD Voicemail Installation Manual...

  • Page 122: Mailbox Directory Uninitialized Report

    The subscriber’s name, up to 26 characters, associated with the mailbox. Dept The department number, up to four digits, associated with the mailbox. Created The date this mailbox was opened in the system (month/day/year). 12-4 Emerald ICE HD Voicemail Installation Manual...

  • Page 123: Mailbox Summary Report

    The total number of mailbox connects up to 9999. # Msgs The total number of messages currently in the mailbox up to 999. Last The last time (month/day) that the mailbox was accessed using a valid password. 12-5 Emerald ICE HD Voicemail Installation Manual...

  • Page 124: Mailbox Daily Detail Summary Report

    The total amount of connect time per call in hours, minutes and seconds. Run Total The total number of calls to ALL mailboxes up to 999999. Also indicated is the total connect time for ALLmailboxes in hours, minutes and seconds. 12-6 Emerald ICE HD Voicemail Installation Manual...

  • Page 125: Mailbox Daily Detail Report

    Call Duration The amount of connect time per call in hours, minutes and seconds Port The Emerald ICE HD Voicemail port that was accessed (1 - 24). User The type of caller to access the mailbox: 00 - non-subscriber, 80 - subscriber.

  • Page 126: Mailbox Report By Box

    The amount of connect time per call in hours, minutes and seconds. Port The ICE HD Voicemail port that was accessed (one - 8). User The type of caller to access the mailbox: 00 - non-subscriber, 80 - subscriber. 12-8 Emerald ICE HD Voicemail Installation Manual...

  • Page 127: Survey Mailboxes

    The field under the Name lists the digits available on the keypad and the number of times each digit was pressed. Total The total number of callers that responded to the question.Port Usage 12-9 Emerald ICE HD Voicemail Installation Manual...

  • Page 128: Port Statistics By Port

    The amount of inbound connect time in minutes up to 9999. Min out The amount of outbound connect time in minutes up to 9999. Total min The total of both inbound and outbound connect time in minutes up to 99999. 12-10 Emerald ICE HD Voicemail Installation Manual...

  • Page 129: System Port Statistics

    12.11 The System Port Statistics Report provides the system administrator with a “snapshot” of the number of times each of the categories described below were accessed on the Emerald ICE HD Voicemail system. Individual Field descriptions are: From/To The period that the report covers. The default is daily, but any period can be requested: weekly, biweekly or monthly.

  • Page 130: Hourly Port Statistics Report

    The Hourly Port Statistics Report provides the System Administrator with an indication of the times during the day that peak usage are occurring and a “snapshot” of usage patterns of the Emerald ICE HD Voicemail system. Individual Field descriptions are: From/To The period that the report covers.

  • Page 131: Outcalling Detailed Report

    Display Report This screen displays a report previously saved. the name of the desired file in the field followed by the “F” File command in the Output field. 12-13 Emerald ICE HD Voicemail Installation Manual...

  • Page 132: Detailed Group List Reports

    Members The list of members (mailboxes) that are part of this group. Name The name associated with each member mailbox as entered in Owner Name field of the Mailbox Administration programming screen. 12-14 Emerald ICE HD Voicemail Installation Manual...

  • Page 133: Personal Group List Report

    Group # The personal group. Members The list of members (mailboxes) that are part of this group. Name The name associated with each member mailbox as entered in the Voice Menu programming screen. 12-15 Emerald ICE HD Voicemail Installation Manual...

  • Page 134: Digit Grabber

    & - for a hookflash Sample 1: [24]: T14402001 This shows that port 24 has gone off-hook, is dialing TouchTone® and the digits dialed are 14402001, instructing the Emerald ICE to turn off the MWI lamp on station 2001. Sample 2: [01]: 203 This shows that port 01 is off-hook and the incoming caller has dialed 203 to reach extension 203.

  • Page 135: Amis Networking For The Ice Hd Voicemail Card

    The networking of voice mail systems allows messages to be exchanged between compatible voice processing systems in different (remote) locations with only minor effect on Emerald ICE HD Voicemail Voice Processing Systems users. These voice processing systems are networked in compliance with the analog version of the Audio Message Interchange Specification (AMIS).

  • Page 136: Activating The Amis Feature

    Activating the AMIS Feature 13.2 The AMIS networking option is enabled on a Emerald ICE HD Voicemail system by adding a switch to the command line that starts the ICE HD Voicemail software. The switch to be added is: /SX:A. To add this switch, open the file TAD.BAT in the editor.
  • Page 137 Each network node in the network is associated with a separate voice processing system. Information regarding the configuration of all network nodes is maintained by each Emerald ICE HD Voicemail system, or other compatible voice processing system, that is part of the voice mail network. Configuration data resident in each voice processing system establishes details that permit the transfer of voice mail between nodes in the most efficient manner.
  • Page 138 In network node applications, the class of service set for the local Emerald ICE HD Voicemail system is applied to all message traffic for the local network node. This class of service is used...
  • Page 139 Accessing Programming Features For your convenience, procedures for accessing the Emerald ICE HD Voicemail system on-line (On-Line Programming Menu) and off-line (Main Menu) programming features are given in the following subparagraphs.
  • Page 140 Emerald ICE HD Voicemail system is restarted. The Emerald ICE HD Voicemail system can be programmed when it is off-line, but subscribers should be notified ahead of time. To take the system off-line:...

  • Page 141: Network Nodes And Parameters

    It is not always necessary to fill out every field that appears on a screen. Example procedures cover only those fields containing required data. Several screens are used by the System Administrator to set up an Emerald ICE HD Voicemail system for network communications. The process of configuring a network node for network operation can be broken down into the following tasks: •...
  • Page 142 Setting Up the Local Emerald ICE HD Voicemail System The Company Parameters Screen is used to set up the local Emerald ICE HD Voicemail system for network node operation. The majority of the fields on this screen were setup when the Emerald ICE HD Voicemail system was configured for local operation, as described in Section 500, Initial Setup.
  • Page 143 System Admin Phone/Box - The telephone number and/or mailbox number used to reach the System Administrator for the network node being established. Ext - The telephone extension used to contact the System Administrator of the network node being established. 13-9 Emerald ICE HD Voicemail Installation Manual...
  • Page 144 AMIS Network User Type field on the Class of Service Screen. Refer to section 7 - Class of Service Administration. From/To fields - The times that the local Emerald ICE HD Voicemail system will attempt to transmit each type of queued messages to the network node being established.

  • Page 145: Network Master Mailbox Directory

    Report for additional information. Mailbox information for subscribers on remote nodes is created and updated using the Network Mailbox Directory Screen. At each Emerald ICE HD Voicemail system location, this screen must be completed with information for each remote subscriber on the network. This information will also be used with Loopback Testing Mailboxes.
  • Page 146 ʹDial by Nameʹ feature. The System Administrator is required to generate these verbal name confirmations for all subscribers at remote network nodes. For further information on recording subscriber names refer to Section 8- System Administrator Mailboxes 13-12 Emerald ICE HD Voicemail Installation Manual...

  • Page 147: Network Monitoring

    Destination Mailbox - Remote network node mailbox number to which this message was sent. Message Name/Flags - Information used by the local Emerald ICE HD Voicemail system to process this message. The contents of these fields should never be changed manually. This data may be requested by Technical Support if they are assisting you in troubleshooting an AMIS delivery problem.
  • Page 148 When finished viewing the desired message status screens, press return to the Network Mailbox Administration Screen. Press to return to the Network Node Administration Screen. g. Press again to return to the Main Status Screen. 13-14 Emerald ICE HD Voicemail Installation Manual...

  • Page 149: Amis Job Reports

    13.7 The AMIS Job Report screen is designed to help the System Administrator analyze the operation of the Emerald ICE HD Voicemail system network nodes, and monitor the status and result of each network node call. The AMIS Job Report screen is accessed using the system monitor and keyboard.
  • Page 150 After the report has been printed, press to return to the Network Transmission Report Screen. d. Press to exit the Network Transmission Report Screen and return to the Functions Menu. e. Press to return to the On-Line Programming Menu. 13-16 Emerald ICE HD Voicemail Installation Manual...

  • Page 151: Testing The Network And Training Users

    On-Line Programming Menu. Testing The Network and Training Users 13.8 Test the Emerald ICE HD Voicemail network after the network nodes have been established by creating a Loopback Test Mailbox for each node on the network. Testing a.
  • Page 152 Therefore, if a large number of messages are queued to a node, it may take several calls before all are delivered. Subscribers should be aware that the maximum message length for each message sent over the network is eight minutes. 13-18 Emerald ICE HD Voicemail Installation Manual...

  • Page 153: Remote Modem Programming

    Some modem cables have different connectors. The final cable has to plug into the modem, go through the gender changer and then into the Emerald ICE HD Voicemail card. Use the particular connectors are required for your particular cable arrangement.

  • Page 154: Modem Setup

    The modem will then only be able to be used with the Emerald ICE HD Voicemail system unless it is reset to the original factory settings.

  • Page 155: Programming The Special Modem Commands

    &W0 ... saves settings in user profile 0. &Y0... . selects user profile 0 as default profile. 14-3 Emerald ICE HD Voicemail Installation Manual...

  • Page 156: Restoring The Modem To Factory Default Settings Section

    2. Turn the modem power switch to OFF - all lights should go out. 3. Plug the card cable into the PC terminal’s serial port. 4. Activate your terminal software and program as required. 14-4 Emerald ICE HD Voicemail Installation Manual...
  • Page 157 Connection Problems The modem will not connect to Emerald ICE HD Voicemail properly if there is any screen activity such as data entry or the moving logo line of the main status screen before the modem connects to the programming port.
  • Page 158 ICE HD Voicemail card. To help prevent this from occurring we strongly recommend that the modem power transformer be connected to the same UPS-protected power outlet that the phone system is connected to. 14-6 Emerald ICE HD Voicemail Installation Manual...

  • Page 159: Pc Terminal Setup

    PC Terminal Setup Emerald ICE HD Voicemail use a PC or laptop and terminal software to access the programming interface. Procomm Plus for DOS or Procomm Plus for Windows for the PC is recommended. The software will require certain specific parameter settings and function key mapping.
  • Page 160 If the system has been idle for five minutes or more the screen saver has activated. Press the bar and then key to view the screens and begin programming. 15-2 Emerald ICE HD Voicemail Installation Manual...

  • Page 161: Backup & Restore Procedures

    Overview 16.1 The Emerald ICE HD Voicemail system is shipped with several available methods by which Backup and Restore operations can be managed. Batch files are pre-installed in the C:\UTILS directory to handle the loading of drivers for these devices.

  • Page 162: Backup Procedures

    All the procedures have built-in error control logic in case a parameter is entered incorrectly. After the Backup is complete turn off the system power, disconnect the Backup device, and then re-start the Emerald ICE HD Voicemail system.

  • Page 163: Backpack Cd-R

    3. Insert the desired CD-R disk into the drive. 4. Type CD \BPPD and press the e key. 5. Type LOADCD and press the e key. 6. The CD-R driver program will assign a drive letter to use. i.e. E: 16-3 Emerald ICE HD Voicemail Installation Manual...

  • Page 164: Imation Superdisk Ls-120

    2. Connect the power cord to the SuperDisk drive - the power light should come on. 3. Insert the desired SuperDisk disk into the drive. 4. Type CD \IMATION and press the e key. 16-4 Emerald ICE HD Voicemail Installation Manual...
  • Page 165 DO NOT include any characters than the actual drive letter. i.e. E not E: The Backup procedure will now start and run to completion without any further user input. Backup time will vary depending on the number of messages in the system. 16-5 Emerald ICE HD Voicemail Installation Manual...
  • Page 166 16-6 Emerald ICE HD Voicemail Installation Manual...

  • Page 167: Special Applications

    For example, Mailbox User 203 want to have options available to: 1. Transfer to their secretary at extension 217. 2. Transfer to a department menu - Voice Menu 6 via a Emerald ICE library number 6206. 3. Transfer to their mobile phone - a Emerald ICE library number 6200.
  • Page 168 17-2 Emerald ICE HD Voicemail Installation Manual...
  • Page 169 USA Headquarters Tadiran Telecom, Inc. 4 Tri Harbor Court Port Washington, NY 11050 Tel. +1-516-632-7200, Fax. +1-516-632-7210 Visit us at our website http://www.tadiran-us.com Email: ice@tadiran-us.com E me ra l d I CE HD Voi c em ai l Ca r d I n st al l at i on &...

Table of Contents