Ucd Voice Announce Group - Tadiran Telecom Emerald ICE Installation & Maintenance Manual

UCD Voice Announce Group

5.16
Description
The Emerald ICE system allows for the use of UCD Groups as a means of handling
high traffic into third‐party ancillary RAD devices. Whenever the Overflow
destinations of a UCD Group require the use of multiple ancillary devices to
handle the call traffic of announcements while callers are in UCD queue, these
devices can be "pooled" in a group (available UCD Group) for access. Doing so
allows any of the available devices to handle waiting calls with the same
announcement.
Default Settings:
Extension Application – Uniform Call Distribution – Attribute = UCD (Range is
UCD/V.A.)
Extension Application – Uniform Call Distribution – Members = NULL
Extension – Port Type = "EXT" (Range is EXT/V.A./VM)
Deluxe Telephone Programming
1. Access the Deluxe Telephone Programming Features as described in
Section 3.2.
Program Analog Extension port as Type VA:
2. Enter 01 ‐ Analog Port Extension No. ‐ 21 , then press the softkey beneath
save . This advances to the PORT TYPE programming screen of the
extension selected.
3. Press the softkey beneath chg to until VA is displayed.
4. Press the Hold button (
extensions as port type VA as required or press the Volume button
v
( ) to return to the DB Item Selection Screen or exit programming.
5. Press the Hold button (
the Volume button (
exit programming.
h
) to return to continue programming analog
h
) to return to the previous menu level or press
v
) to return to the DB Item Selection Screen or
Emerald ICE Installation, Programming & Maintenance Manual
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