11
Phone Extension Application
Programming (07)
CO Line Alternate Route
11.1
Description
CO Line Alternate Route works with the Emerald ICE system CO Line Groups.
When this feature is invoked users may be routed over CO Line groups that they
did not necessarily access. This feature is useful in high traffic environments when
the use of secondary and tertiary CO Line selections may periodically be required.
When a user accesses a CO Line Group and all of the CO Lines in this group are
in use, the user is automatically ported‐over to the defined secondary and then to
the defined tertiary CO Line group. Special handling of calling is accommodated
with Delete Digits and Insert Digits to actuate any CO Line specific call handling
required on the secondary and tertiary CO Lines if used with the telephone
number dialed.
When CO Lines in all groups are busy, busy tone will be heard and a busy
message will be displayed in the LCD.
A user may invoke callback to the first selected CO Line group by pressing the the
softkey beneath cbck .
Default Settings:
All CO Line Groups are set as follows for Alternate assignments:
Alternate CO Line Group 1 is set to 0 (no alternate).
Alternate CO Line Group 2 is set to 0 (no alternate).
Alternate CO Line Group 1 and 2 – Delete Digits is set to 0 (delete nothing).
Alternate CO Line Group 1 and 2 – Inserted Digits" is set to Empty (insert
nothing).
Emerald ICE Installation, Programming & Maintenance Manual
11-1
Need help?
Do you have a question about the Emerald ICE and is the answer not in the manual?
Questions and answers