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Tadiran Telecom Emerald Quick Start Manual

Ice deluxe & standard telephone
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  • Page 2 The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM, INC. (herein referred to as the “Manufacturer”) rights in the aforesaid information.

  • Page 3: Important User Safety Instructions

    Important User Safety Instructions Tadiran Telecom pays careful attention to quality standards in the manufacture of all our products. Safety is a major factor in the design of every Emerald ICE Key- set and system. However, safety is YOUR responsibility, as well.
  • Page 4 • To reduce the risk of electric shock, do not disassemble this terminal. Emer- ald ICE Keysets have no user serviceable parts. Opening or removing cov- ers may expose you to hazardous voltages. Incorrect reassembly may cause electric shock when the terminal is subsequently used. Cleaning and Service Before cleaning, unplug the terminal from the modular wall jack.

  • Page 5: Table Of Contents

    CONTENTS Important User Safety Instructions............1-1 Emerald ICE Keysets ................1-1 Conventions Used in this Guide ............2-1 Making an Outgoing Call ..............2-2 Making an Intercom (ICM) Call .............2-3 Receiving Calls ..................2-4 Audible Help ..................2-5 Accessing Voicemail Messages ............2-6 Volume Control..................2-7 Speakerphone..................2-8 Hold ......................2-9 Exclusive Hold ..................2-10...
  • Page 6 NOTES...
  • Page 7 Introducing Emerald ICE...

  • Page 8: Emerald Ice Keysets

    KSU Main Service Unit with Deluxe Model Telephones or a Standard Model Telephone. The Emerald ICE Deluxe Model Telephone features an LCD Display (2 x 16 char- acters) with speakerphone, three Interactive Soft Buttons, Headset Jack, 28 Pro-...
  • Page 9 Emerald ICE Quick Start Guide The Emerald ICE Standard Model Telephone features a speakerphone, 14 pro- grammable Feature/DSS buttons (dual color LED), Headset Jack, 8 fixed feature keys (Mute, Speaker, Hold, Transfer, Conference, Feature, Volume Up, Volume Down), and one Status Bar type message waiting lamp.
  • Page 10 Introducing Emerald ICE NOTES Page 1-3...
  • Page 11 Station Features...

  • Page 12: Conventions Used In This Guide

    Station Features Conventions Used in this Guide Feature/DSS Buttons are denoted by this symbol for ease of readablil- ity. Keypad keys, such as the key indicated, are referenced by their actual appearance. Fixed feature keys, such as the key indicated, are referenced by their actual appearance.

  • Page 13: Making An Outgoing Call

    Emerald ICE Quick Start Guide Making an Outgoing Call Feature Code: Applicability Both Deluxe Model and Standard Model Telephones. Description Access to Outside Lines, is available using several ways. They can be accessed • Dialing the specific outside line (lines...

  • Page 14: Making An Intercom (Icm) Call

    Station Features Making an Intercom (ICM) Call Feature Code: Applicability Both Deluxe Model and Standard Model Telephones. Description To make an intercom call, dial the extension number. Or… Press one of the pre-programmed Feature/DSS Buttons of the extension that you want to call.

  • Page 15: Receiving Calls

    Emerald ICE Quick Start Guide Receiving Calls Applicability Both Deluxe Model and Standard Model Telephones. Description There are several ways in which you can answer incoming calls. • Lift the handset. • Press the button. • Press the flashing line button.

  • Page 16: Audible Help

    Operational Notes • An Emerald ICE Voicemail module must be installed on the KSU and oper- ating for the Coral Help to operate. • If a CO line button is pressed or an extension button is pressed, the Audible Help will recite the line or extension number that was pressed.

  • Page 17: Accessing Voicemail Messages

    3. Follow the prompts on the Voicemail system to retrieve messages and perform other functions. Operational Notes • A Voicemail Card must be installed on your Emerald ICE Main Service Unit for the Voicemail feature to be operational. Page 2-6...

  • Page 18: Volume Control

    Both Deluxe Model and Standard Model Telephones. Description Both the Emerald ICE Deluxe Telephone and Stanard Telephone are equipped with a volume control that you can use to adjust the various volume settings of the telephone. The following function volumes can be adjusted: •...

  • Page 19: Speakerphone

    Applicability Both Deluxe Model and Standard Model Telephones. Description The Emerald ICE Telephones are all equipped with a high-quality, half-duplex speakerphone. This feature makes it possible to place hands-free calls. The Speakerphone is disabled when Headset Mode is enabled. Placing a Call 1.

  • Page 20: Hold

    Station Features Hold Feature Code: Applicability Both Deluxe Model and Standard Model Telephones. Description You can place a call on Hold by pressing the button. When a line is place on Hold, the green LED indicates that this is your holding line and flashes at double wink rate.

  • Page 21: Exclusive Hold

    Emerald ICE Quick Start Guide Exclusive Hold Feature Code: Applicability Both Deluxe Model and Standard Model Telephones. Description When using the button and together, you can place an out- side call on Exclusive Hold. While connected on an outside line, press...

  • Page 22: Transfer

    Station Features Transfer Feature Code: N/A Applicability Both Deluxe Model and Standard Model Telephones. Description The Transfer feature is used to direct calls from your extension to another exten- sion. 1. While connected to a call from either an outside line or an intercom extension press 2.

  • Page 23: Last Number Redial

    Emerald ICE Quick Start Guide Last Number Redial Feature Code: Applicablilty Different procedures for the Deluxe Model and Standard Model Telephones as described below. Description (Deluxe Model) The Last Number Redial feature, or LNR, automatically dials the last number dialed from your telephone. The LNR retains up to sixteen (16) digits. You may either choose a specific outside line by first pressing that outside line button or you can allow the line to be selected automatically by the LNR feature.

  • Page 24: Operational Notes

    Station Features Operational Notes • Last Number Redial doesn’t operate with intercom calls. • The LNR feature code can be programmed on a Feature/DSS Button. • LNR will dial the speed dial number and any subsequent manually dialed digits. Page 2-13...

  • Page 25: Saved Number Redial

    Emerald ICE Quick Start Guide Saved Number Redial Feature Code: Applicability Deluxe Model and Standard Model Telephones. Description The Saved Number Redial, or SNR feature is normally used whenever you want to store a telephone number that you would like to dial later. The same feature code is used to Save a Dialed Number (SDN) and to dial the saved number –...

  • Page 26: Speed Dial

    Station Features Speed Dial Extension System Applicability Different procedures for the Deluxe Model and Standard Model Telephones as described below. Description(Deluxe Model) The Speed Dial feature allows you to store frequently dialed numbers. There are 20 speed bins per extension and 100 system speed bins that can be shared by all extensions.
  • Page 27 Emerald ICE Quick Start Guide You Select the Outside Line to Use 1. Press the desired outside line button or dial the outside line directory number. 2. Press – – 3. Dial the Speed Dial location number ( Description(Standard Model) Setup 1.
  • Page 28 Station Features Operational Notes • Only a Deluxe Model Telephone can program System Speed Dial bins using Attendant Administration. • Speed bins may be chained. • Pauses and Flashes may be stored in Speed Dial. • On a Deluxe Model Telephone, if you access an empty bin the display will show “SPEED NO.

  • Page 29: Camp On (Extension)

    Emerald ICE Quick Start Guide Camp On (Extension) Applicablilty Deluxe Model and Standard Model Telephones. Description (Deluxe Model) The Camp On feature alerts the user of a busy extension that another extension is attempting a call. When you initiate a Camp On, the user at the busy extension hears a Camp On alert tone.
  • Page 30 Station Features Description (Standard Model) When you initiate a Camp On by entering the digit [4] or the suffix code, the user at the busy extension hears a Camp On alert tone. “4” is the default Camp On suffix code. Operational Notes •...

  • Page 31: Call Forwarding

    Emerald ICE Quick Start Guide Call Forwarding Feature Code: Applicablilty Different procedures for the Deluxe Model and Standard Model Telephones as described below. Description (Deluxe Model) There are several choices for forwarding your calls: • Direct – Forward all of your calls, •...
  • Page 32 Station Features Direct Call Forward 1. Press or the Feature/DSS Button designated as CALL FWD (if pro- grammed). The display shows: CALL FORWARD direct busy next 2. Press [direct]. The display shows: DIRECT CFW._ bksp save 3. Enter the extension number to which calls are to be forwarded. 4.

  • Page 33: Call Forward

    Emerald ICE Quick Start Guide Busy Call Forward 1. Press or the Feature/DSS Button designated as CALL FWD (if pro- grammed). The display shows: CALL FORWARD busy next 2. Press [busy]. The display shows: BUSY FWD. _ bksp save 3. Enter the extension number to which calls are to be forwarded.
  • Page 34 Station Features No Answer Call Forward 1. Press or the Feature/DSS Button designated as CALL FWD (if pro- grammed). The display shows: CALL FORWARD busy next 2. Press [next]. The display shows: CALL FORWARD n_ans ext follow 3. Press [n_ans]. The display shows: NO_ANS FWD.
  • Page 35 Emerald ICE Quick Start Guide External Call Forward 1. Press or the Feature/DSS Button designated as CALL FWD (if pro- grammed). The display shows: CALL FORWARD direct busy next 2. Press [next]. The display shows: CALL FORWARD n_ans ext follow 3.
  • Page 36 Station Features Follow Me Call Forward 1. Press or the Feature/DSS Button designated as CALL FWD (if pro- grammed). The display shows: CALL FORWARD direct busy next 2. Press [next]. The display shows: CALL FORWARD n_ans ext follow 3. Press [follow]. The display shows: FOLLOW ME preset remote Follow Me (From Another Extension to This Extension)
  • Page 37 Emerald ICE Quick Start Guide 5. Press [save]. The display shows: FOLLOW FM XXX icm/co 6. Select the type of calls to forward. a.co = outside line incoming or transferred calls b.icm/co = both intercom and outside line calls c.icm = intercom calls only.
  • Page 38 Station Features 3. Press [follow]. The display shows: FOLLOW ME preset remote 4. Press [preset]. The display shows: FOLLOW TO _ bksp save 5. Enter the extension number from which calls will be forwarded. 4. Press [save]. The display shows: FOLLOW FM XXX icm/co 6.
  • Page 39 Emerald ICE Quick Start Guide Operational Notes (Deluxe Model) • The user at the forwarded extension will hear special Intercom Reminder tone signifying that Call Forward is activated. • The Status Bar light will not light green in call forward mode if that function.
  • Page 40 Station Features No Answer Call Forward 1. Press or the Feature/DSS Button designated as CALL FWD (if programmed). 2. Enter the extension number to which calls are to be forwarded. 3. Select the type of calls to forward. a. 1 = outside line incoming or transferred calls b.
  • Page 41 Emerald ICE Quick Start Guide 4. You hear a confirmation tone and the extension returns to idle. The Status Bar is lit green. Follow Me (From Another Extension to This Extension) 1. Press or the Feature/DSS Button designated as CALL FWD (if programmed).
  • Page 42 Station Features Delete All Forwarding 1.Press Operational Notes (Standard Model) • Regardless of whether the extension where calls are being forwarded is a Standard Telephone or single line telephone, the user at the forwarded extension will hear special Intercom Reminder tone signifying that Call For- ward is activated.

  • Page 43: Supervised/Unsupervised Conference

    Supervised/Unsupervised A Supervised Conference is a conference whereby at least one member is an extension of the Emerald ICE system. The Emerald ICE extension that estab- lishes a conference becomes the conference manager and can add and/or delete members of the conference at any time. The conference manager also is autho- rized to establish an Unsupervised Conference.
  • Page 44 An Unsupervised Conference can only be established by the inter- nal extension. The conference is limited by an External Confer- ence Timer. Refer to the Emerald ICE Installation, Programming & Maintenance Manual for details. 1. Answer or place the first external call.
  • Page 45 Emerald ICE Quick Start Guide Force Release a Conference Member (Deluxe Telephone/Conference Con- troller only) 1. While engaged in a conference the display shows: XXX XXX XXX private forced 2. Press [forced] and the following is displayed. PRESS DIR exit 3.
  • Page 46 Station Features 5. Re-establish the conference with all members by pressing the button or hang up on the current connection and rejoin the remaining member(s) by pressing 6. Hang up to end the conference/connection. Operational Notes • The conference manager is the extension that establishes a conference. •...

  • Page 47: Extension Ring Adjustment

    Emerald ICE Quick Start Guide Extension Ring Adjustment Feature Code: Applicability Different procedures for the Deluxe Model and Standard Model Telephones as described below. Description (Deluxe Model) You can choose one of eight Extension Ring Adjustment for your extension to dif- ferentiate your ringing tone from others.

  • Page 48: Feature/Dss Button Programming

    3. Press [chg]. The following will be displayed. SELECT FUNCTION 4. To program the button, you must know the code type. Refer to the Emerald ICE Deluxe Telephone User Guide and the section for Feature/Directory/Suffix Code Lookup to locate the feature and code you want to program.
  • Page 49 5. Continue programming other Feature/DSS Buttons or lift/replace the handset to exit this programming. Description (Standard Model) Emerald ICE Standard Telephones have 14 dual-colored programmable Feature/ DSS Buttons. You can program any system feature code on any Feature/DSS Button for one-button operation. Certain programmed Feature/DSS Buttons will light when activated (Do Not Disturb, Call Forward, DSS/BLF, etc.), while others...
  • Page 50 Station Features Operational Notes • On Deluxe Telephone, if you dial an invalid code you will hear error tone and the display will show “CODE UNAVAILABLE.” • In some cases a user can program a Feature/DSS Button for a specific CO line although access is restricted to that line via database programming.
  • Page 51 Emerald ICE Quick Start Guide NOTES Page 2-40...
  • Page 52 Station Features Page 2-41...

  • Page 53: Feature Code List

    Feature Code List...

  • Page 54: Feature Code List

    Feature Code List Feature Code List Page 3-1...
  • Page 55 Emerald ICE Quick Start Guide Page 3-2...
  • Page 56 Feature Code List Page 3-3...
  • Page 57 Emerald ICE Quick Start Guide NOTES Page 3-4...
  • Page 58 USA Headquarters Tadiran Telecom, Inc. 4 Tri Harbor Court Port Washington, NY 11050 Tel. +1-516-632-7200, Fax. +1-516-632-7210 Visit us at our website http://www.tadiran-us.com Email: icetechsupport@tadiran-us.com E mer ald IC E Q ui ck S ta rt G ui de R evi si on B...

This manual is also suitable for:

Emerald iceEmerald ice deluxeEmerald ice standard

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