Transfer - Tadiran Telecom Emerald ICE Installation & Maintenance Manual

Transfer

7.24
Description
Transfer is used to deliver calls at your extension to another extension while
maintaining the privacy of the connection. This means that calls can be routed to
Emerald ICE system destinations (Extensions, UCD Groups, Virtual Numbers, etc.)
in such a way that the wrong party cannot easily intercept them.
There are two (2) types of Transfer you may use: Screened/Supervised Transfer and
Unscreened/Unsupervised Transfer . Supervised Transfer means that before the transfer
is completed, the call is announced to the destination extension. This transfer
method provides the transferring party with the option to reroute the call being
transferred if the selected destination is determined not appropriate. Unsupervised
Transfer simply delivers the call to the destination selected regardless of the
destination readiness to accept the call.
When you complete a transfer the outside line is placed on Exclusive Hold and can
be retrieved only at your telephone or the telephone where you transferred the
call.
Calls that are transferred are subject to a unique transfer recall time. Transferred
calls that go unanswered at the destination will recall (ring) to the transferring
party when this timer expires. There are two recall timers that affect transferred
calls: Transfer‐Busy Recall Time and Transfer‐Idle Recall Time . Idle and Busy represent
the status of an extension for unsupervised transfer scenarios. (If the extension
destination is busy, the Transfer‐Busy Timer is used.)
If the extension destination is idle, the Transfer‐Idle Timer is used.
Transferred CO Lines that are recalled are placed on system hold at the time the
recall occurs.
When a transferred CO line recalls, the line number and extension number where
the call was transferred will be displayed.
The transferred connection party will hear a ring‐back tone while the call is
transfered ringing.
CO Line calls and intercom calls may be transferred.
In screened transfer, if the destination extension answers your intercom call in
Voice Announce Hands‐Free mode and does not go off hook, the transferred
connection will transfer ring at that extension.
In screened transfer, if the destination extension answers your intercom call by
lifting the handset, the transferred connection is connected to the destination
extension immediately when the transfer operation is complete.
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Emerald ICE Installation, Programming & Maintenance Manual