Cisco NCS 2000 series Troubleshooting Manual page 5

Verify Card LED Operation
Retrieve Tech Support Logs Button
Off-Load the Diagnostics File
Data Communications Network Tool
Onboard Failure Logging
Run Time Log for IO Cards
Snapshot Log for IO Cards
Snapshot Logging in CTC
Restoring the Database and Default Settings
Restore the Node Database
PC Connectivity Troubleshooting
Unable to Verify the IP Configuration of Your PC
Verify the IP Configuration of Your PC
Browser Login Does Not Launch Java
Reconfigure the PC Operating System Java Plug-in Control Panel
Reconfigure the Browser
Unable to Verify the NIC Connection on Your PC
Verify PC Connection to the NCS (ping)
Ping the NCS
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The IP Address of the Node is Unknown
Retrieve Unknown Node IP Address
CTC Operation Troubleshooting
CTC Colors Do Not Appear Correctly on a UNIX Workstation
Limit Netscape Colors
Unable to Launch CTC Help After Removing Netscape
Reset Internet Explorer as the Default Browser for CTC
Unable to Change Node View to Network View
Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Windows
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Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Solaris
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Browser Stalls When Downloading CTC JAR Files From Control Card
Disable the VirusScan Download Scan
CTC Does Not Launch
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Cisco NCS 2000 series Troubleshooting Guide, Release 11.0
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Contents
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