Browser Login Does Not Launch Java - Cisco NCS 2000 series Troubleshooting Manual

General Troubleshooting
The winipcfg command only returns the information above if you are on a network.
Note
Step 4 At the prompt in the DOS window, type ping followed by the IP address shown in the Windows IP configuration
information previously displayed.
Step 5 Press the Enter key to execute the command.
If the DOS window returns multiple (usually four) replies, the IP configuration is working properly.
If you do not receive a reply, your IP configuration might not be properly set. Contact your network administrator for
instructions to correct the IP configuration of your PC.

Browser Login Does Not Launch Java

Problem
login.
Solution
the Reconfigure the PC Operating System Java Plug-in Control Panel, on page 43
Browser, on page
Reconfigure the PC Operating System Java Plug-in Control Panel
SUMMARY STEPS
1. From the Windows start menu, click Settings > Control Panel.
2. If Java Plug-in does not appear, the JRE might not be installed on your PC:
3. From the Windows start menu, click Settings > Control Panel.
4. In the Java Plug-in Control Panel window, double-click the Java Plug-in 1.6 icon.
5. Click the Advanced tab on the Java Plug-in Control Panel.
6. Navigate to C:\ProgramFiles\JavaSoft\JRE\1.6.
7. Select JRE 1.6.
8. Click Apply.
9. Close the Java Plug-in Control Panel window.
DETAILED STEPS
Step 1 From the Windows start menu, click Settings > Control Panel.
Step 2
If Java Plug-in does not appear, the JRE might not be installed on your PC:
a) Run the software CD.
b) Open the CD-drive:\Windows\JRE folder.
c) Double-click the j2re-1_6-win icon to run the JRE installation wizard.
d) Follow the JRE installation wizard steps.
Step 3
From the Windows start menu, click Settings > Control Panel.
Step 4 In the Java Plug-in Control Panel window, double-click the Java Plug-in 1.6 icon.
The message Loading Java Applet does not appear and the JRE does not launch during the initial
Possible Cause The PC operating system and browser are not properly configured.
Reconfigure the PC operating system Java Plug-in Control Panel and the browser settings. Complete
44.
Cisco NCS 2000 series Troubleshooting Guide, Release 11.0
Browser Login Does Not Launch Java
and the Reconfigure the
43