Patch-Download-Failed - Cisco NCS 2000 series Troubleshooting Manual

Alarm Troubleshooting

PATCH-DOWNLOAD-FAILED

Default Severity: Critical (CR), Non-Service-Affecting (NSA)
Logical Object: NE
The Patch-Download-Failed alarm is raised when the patch fails to download. The patch might not download
under the following conditions:
• Wrong patch header
• Communication failure between CTC and the node controller or standalone shelf. In multishelf setup,
The alarm is cleared when the patch is downloaded successfully. This can be verified in CTC if the patch is
visible in the download folder.
If the condition does not clear, log into the Technical Support Website at
index.html
PAYLOAD-UNKNOWN
Default Severity: Critical (CR), Service-Affecting (SA)
Logical Object: PPM
The AR_MXP and AR_XP cards support auto-sensing of client payloads. The PAYLOAD-UNKNOWN
alarm occurs when the port is unable to detect a valid signal.
Clear the PAYLOAD-UNKNOWN Alarm
SUMMARY STEPS
1. Clear the PAYLOAD-UNKNOWN alarm with either of these procedures:
DETAILED STEPS
Clear the PAYLOAD-UNKNOWN alarm with either of these procedures:
a) Ensure that a valid payload signal is received by the port. The alarm clears after detecting a valid signal.
b) Disable the auto-sense option:
1. Login to CTC.
2. In node view (single-shelf mode) or shelf view (multishelf view), double-click the AR_MXP or AR_XP card
where you want to disable auto-sensing.
3. Click the Provisioning > Line > Auto Ports tabs.
4. Uncheck the Auto Sensing check box.
communication failure between the node controller and the subtended shelf controller.
for more information or call Cisco TAC (1 800 553-2447).
http://www.cisco.com/c/en/us/support/
Cisco NCS 2000 series Troubleshooting Guide, Release 11.0
PATCH-DOWNLOAD-FAILED
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