Troubleshooting Solutions; Why Does My Phone Display "Application Missing - Mitel 6867i Administrator's Manual

TROUBLESHOOTING SOLUTIONS

DESCRIPTION
This section describes solutions to some most common problems that can occur while using
the IP phones.

WHY DOES MY PHONE DISPLAY "APPLICATION MISSING"?

If you have experienced networking issues while the phone was downloading the application
from the TFTP server, it is possible that the phone can no longer retrieve the required firmware
file. In the event that the phone is no longer able to communicate with the TFTP server in its
attempt to re-download the firmware and the phone cannot locate the application locally, the
message "Application missing" displays.
The phone also displays the following: "Recovery web-client at: <IP Address>". The IP Address
displayed is the IP address of the phone. If the phone is unable to receive an IP from the DHCP
server or has lost its record of its static IP, the phone auto-assigns itself the default IP
192.168.0.50.
To recover the firmware for your phone in this circumstance, please perform the following:
1. Launch your web browser on your computer.
Note: Your computer needs to be on the same network as your IP Phone.
2. In the URL, type: "http://<IP Address>" (where IP Address is the IP Address displayed on
the phone). Your browser launches the Mitel IP Phone Firmware Recovery page.
3. Call Customer Support and request a <phone model>.st file.
4. Copy the file to your TFTP server.
5. Enter the <phone model>.st file that is ready for download.
6. Enter the IP address or qualified domain name of the TFTP server.
7. Press the Download Firmware button.
Please ensure that the TFTP server is running and accessible on the network. If the firmware
file is correctly located on the running TFTP server, the phone will locate the file and reload the
application onto the phone.
Troubleshooting Solutions
9-21