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Mitel 6867i Administrator's Manual

6800 series
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Table of Contents
Mitel 6800 Series SIP Phones
58014473 REV00
RELEASE 4.2.0 ADMINISTRATOR GUIDE

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  Summary of Contents for Mitel 6867i

  • Page 1 Mitel 6800 Series SIP Phones 58014473 REV00 RELEASE 4.2.0 ADMINISTRATOR GUIDE...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
  • Page 3: Software License Agreement

    Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.
  • Page 4: Table Of Contents

    Model 6867i IP Phone ........
  • Page 5 Mitel Web UI Options ........
  • Page 6 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Overview ..............4-3 References .
  • Page 7 Table of Contents Picture ID Feature ............5-41 Audio DHSG Headset .
  • Page 8 Customizing the Key Type List in the Mitel Web UI .......
  • Page 9 Table of Contents Call Forwarding ............5-225 SIP Phone Diversion Display .
  • Page 10 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Auto-discovery Using mDNS ..........6-12 Missed Call Summary Subscription .
  • Page 11 Using the “Firmware Update” Page in the Mitel Web UI ......8-3...
  • Page 12 Mitel Web UI Settings ........
  • Page 13 Table of Contents HTTPS Client and Server Settings ..........A-32 HTTPS Server Certificate Validation Settings .
  • Page 14 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 802.1x Support Settings ........... . A-110 RTP, Codec, DTMF Global Settings .
  • Page 15 Disable User Login to Mitel Web UI ........
  • Page 16 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide BLF List URI Settings ............A-256 BLF Page Switch .
  • Page 17 Table of Contents SIP Services/RTCP Summary Reports Transport Protocol Settings ....A-288 Alphanumeric Input Order for Username Prompts ....... . A-289 Active VoIP Recording Settings .
  • Page 18 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide APPENDIX E: SAMPLE MULTIPLE PROXY SERVER CONFIGURATION About this Appendix ............E-2 Topics .
  • Page 19: Preface

    This SIP IP Phone Administrator Guide provides information on the basic network setup, operation, and maintenance of the Mitel 6800 (6863i, 6865i, 6867i, 6869i, and 6873i) Series SIP IP Phones. It also includes details on the functionality and configuration of the IP phones.
  • Page 20: Chapters And Appendices In This Guide

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CHAPTERS AND APPENDICES IN THIS GUIDE This guide contains the following chapters and appendices: GO TO An overview of the IP Phones and the IP Phone firmware installation information Chapter 1...
  • Page 21: Chapter 1 Overview

    Chapter 1 OVERVIEW...
  • Page 22: About This Chapter

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide ABOUT THIS CHAPTER This chapter briefly describes the IP Phone Models, and provides information about installing the IP phone firmware. It also describes the firmware and configuration files that the IP phone models use for operation.
  • Page 23: Ip Phone Models

    IP PHONE MODELS DESCRIPTION All Mitel SIP IP Phone Models communicate over an IP network allowing you to receive and place calls in the same manner as a regular business telephone. All phone models support the Session Initiation Protocol (SIP).
  • Page 24: Optional Accessories

    The 6800 wall mount kit is an optional accessory designed to be used with the 6863i, 6865i, 6867i, and 6869i IP Phones. The power adapter is an optional accessory designed to be used with all the 6800 Series IP Phones.
  • Page 25 Notes: 1. Some 802.3at switches require connected devices to send power allocation requests in excess of 12.95 W using LLDP. Therefore, Mitel recommends that Administrators ensure LLDP is enabled when powering a 6873i SIP phone with one or more expansion modules connected using Power over Ethernet plus (PoE plus). For more information on LLDP, see “Link Layer Discovery Protocol for Media Endpoint Devices...
  • Page 26 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide As software upgrades on the M680i are performed one at a time, each additional module connected increases the approximate upgrade time (e.g. three connected M680i expansion modules will take approximately 30 seconds to upgrade).
  • Page 27: Model 6863I Ip Phone

    IP Phone Models MODEL 6863I IP PHONE This section provides brief information about the Model 6863i IP Phone. It includes a list of features and describes the hard keys on the 6863i. 6863I PHONE FEATURES • LCD screen • Built-in-two-port, 10/100 Fast Ethernet switch - lets you share a connection with your computer •...
  • Page 28 Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6863i supports two line keys, each with LED indicator lights.
  • Page 29: Model 6865I Ip Phone

    IP Phone Models MODEL 6865I IP PHONE This section provides brief information about the Model 6865i IP Phone. It includes a list of features and describes the hard keys on the 6865i. 6865I PHONE FEATURES • LCD screen with backlight •...
  • Page 30 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 6865I KEY DESCRIPTION DESCRIPTION Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.
  • Page 31 IP Phone Models DESCRIPTION Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6865i IP Phone supports two line keys, each with LED indicator lights. Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
  • Page 32: Model 6867I Ip Phone

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MODEL 6867I IP PHONE This section provides brief information about the Model 6867i IP Phone. It includes a list of features and describes the hard keys on the 6867i. 6867I PHONE FEATURES •...
  • Page 33 Pressing the Outgoing Redial key twice redials the last dialed number. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6867i IP Phone supports two line keys, each with LED indicator lights. Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
  • Page 34 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide DESCRIPTION Conference Key - Begins a conference call with the active call. Presence Key - Accesses the partial and full contact presence information screens, which provide more detailed information about the selected contact.
  • Page 35: Model 6869I Ip Phone

    IP Phone Models MODEL 6869I IP PHONE This section provides brief information about the Model 6869i IP Phone. It includes a list of features and describes the hard keys on the 6869i. 6869I PHONE FEATURES • 4.3” QVGA color TFT LCD with backlight •...
  • Page 36 Pressing the Outgoing Redial key twice redials the last dialed number. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6869i IP Phone supports two line keys, each with LED indicator lights. Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
  • Page 37 IP Phone Models DESCRIPTION Top Softkeys - 12 programmable keys that allow you to easily perform up to 44 specific functions and access enhanced services provided by third parties (e.g. XML applications). Bottom Softkeys - 5 programmable keys that support up to 24 functions. These keys also act as state-based keys allowing you to easily perform context-sensitive functions during specific states (i.e.
  • Page 38: Model 6873I Ip Phone

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MODEL 6873I IP PHONE This section provides brief information about the Model 6873i IP Phone. It includes a list of features and describes the hard keys on the 6873i. 6873I PHONE FEATURES •...
  • Page 39 Pressing the Outgoing Redial key twice redials the last dialed number. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6869i IP Phone supports two line keys, each with LED indicator lights. Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
  • Page 40: Firmware Installation Information

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide FIRMWARE INSTALLATION INFORMATION DESCRIPTION The firmware setup and installation for the IP phone can be done using any of the following: • Phone User Interface via the keypad (Phone UI) •...
  • Page 41: Installation Requirements

    Category 5/5e straight through cabling (Category 6 straight-through cabling recommended for Gigabit Ethernet compliant phones) • Power source (6863i, 6865i, 6867i, and 6869i) • For Ethernet networks that supply inline power to the phone (IEEE 802.3af) use an Ethernet cable to connect from the phone directly to the network for power (no 48V AC power adapter required if using Power-over-Ethernet [PoE]) •...
  • Page 42: Configuration Server Requirement

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURATION SERVER REQUIREMENT A basic requirement for setting up the IP phone is to have a configuration server. The configuration server allows you to: • Store the firmware images that you need to download to your IP phone •...
  • Page 43: Firmware And Configuration Files

    • <model>.cfg (for example, 6867i.cfg) - This file contains model specific information, where “model” should be the same string that is used for the model name (e.g. 6863i.cfg, 6865i.cfg, 6867i.cfg, 6869i.cfg, 6873i.cfg).
  • Page 44 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The following table provides the files that the phone requests from the configuration server during bootup of the phone: IP PHONE ASSOCIATED CONFIGURATION FILES LANGUAGE FILES MODEL FIRMWARE 6863i 6863i.st startup.cfg lang_ca.txt (Catalan)
  • Page 45: Configuration File Precedence

    The last values to be applied to the phone configuration are the values that take effect. For example, if a parameter’s value is set in the local configuration (via Mitel Web UI or IP phone UI) and the same value was also set differently in one of the startup.cfg/<model>.cfg/<mac>.cfg files on the configuration server, the local configuration...
  • Page 46: Multiple Configuration Server Support

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 3. Copy the Mitel configuration files (startup.cfg, <model>.cfg, and <mac>.cfg) to the root directory of the configuration server. Notes: 1. The <mac> attribute represents the actual MAC address of your phone (i.e.
  • Page 47 Firmware and Configuration Files The above example uses TFTP to download all firmware files that exist in the “test1” directory on the specified server, to the phone Note: Specifying the download of a “.st” file is not supported. For example, the following filename should NEVER be entered as a value string for the “firmware server”...
  • Page 48 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The following table specifies the files that the original configuration server downloads, and the files that another server can download to the phone. FILES ALWAYS DOWNLOADED FROM ALL FILES THAT CAN BE DOWNLOADED FROM...
  • Page 49 (Catalan) lang_ca_va.txt (Valencian) lang_cs.txt (Czech - UTF-8) lang_cs_op.txt (Czech - ASCII) lang_cy.txt (Welsh) lang_de.txt (German) lang_da.txt (Danish) lang_el.txt (Greek - 6867i, 6869i, and 6873i only) lang_es.txt (Spanish) lang_es_mx.txt (Mexican Spanish) lang_eu (Euskera) lang_fi.txt (Finnish) lang_fr.txt (French) lang_fr_ca.txt (Canadian French) lang_gl.txt (Galego)
  • Page 50 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide TYPE OF FILE PARAMETERS THAT SUPPORT THE MULTIPLE CONFIGURATION SERVER FEATURE ARE: Transport Layer Security (TLS) Certificate sips root and intermediate certificates: Files sips local certificate: sips private key: sips trusted certificates: 802.1x Security Authentication Certificate...
  • Page 51 Firmware and Configuration Files The following example uses FTP to download the firmware file “lang_de.txt” (German language pack) from the “path” directory on server 1.2.3.4 using port 50: language 1:ftp://admin:admin!@1.2.3.4:50/path/lang_de.txt Transport Layer Security (TLS) Certificate Files The following example downloads no local certificate file: sips local certificate: The following example downloads the local certificate file from the original configuration server.
  • Page 52: Configuration Interface Methods

    Chapter 2 CONFIGURATION INTERFACE METHODS...
  • Page 53: About This Chapter

    TOPICS This chapter covers the following topics: TOPIC PAGE Configuration Methods page 2-3 • IP Phone UI page 2-3 • Mitel Web UI page 2-5 • Configuration Files (Administrator Only) page 2-16...
  • Page 54: Configuration Methods

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURATION METHODS DESCRIPTION You can use the following to setup and configure the IP phone: • IP phone UI • Mitel Web UI • Configuration files Not all parameters are available from all three methods. For more information...
  • Page 55 The following illustrations indicate the location of the Options Key on each phone model. Options Key 6865i 6863i 6869i 6867i 6873i USING THE OPTIONS KEY ON THE 6863I/6865I 1. Press the Options key on the phone to enter the Options List. 2. Use the to scroll through the list of options.
  • Page 56: Mitel Web Ui

    MITEL WEB UI An administrator can setup and configure the IP phone using the Mitel Web UI. The Mitel Web UI supports Internet Explorer and Gecko engine-based browsers like Firefox, Mozilla or Netscape.
  • Page 57 Note: HTTPS uses port 443 instead of HTTP port 80 in its interactions with the TCP/IP lower layer. Both the HTTP and HTTPS port numbers are configurable using the configuration files, the IP Phone UI, the Mitel Web UI and DHCP Option 66. For more information about configuring these ports, see Chapter 4, the section, “Configuring the...
  • Page 58 1. The private key and certificate generate outside the phone and embed in the phone firmware for use by the HTTPS server during the SSL handshake. 2. Using the configuration files, the IP phone UI, or the Mitel Web UI, you can configure the following regarding HTTPS: •...
  • Page 59 “HTTPS Client/Server Configuration” page 4-33 ACCESSING THE MITEL WEB UI Use the following procedure to access the Mitel Web UI. 1. Open your web browser and enter the phone’s IP address or host name into the address field. The following is an example of the Login screen that displays.
  • Page 60 Status screen for the 6873i IP phone You can logout of the Mitel Web UI at any time by clicking Log Off. Depending on the model phone you are accessing, the following categories display in the side menu of the Mitel Web UI: Status, Operation, Basic Settings, Advanced Settings.
  • Page 61 (Applicable to User and Administrator) Softkeys and XML 6867i - 6 top, multi-functional, static softkeys (maximum of 20 functions) / 4 bottom, state-based, multi-functional softkeys (maximum of 18 functions). 6869i - 12 top, multi-functional, static softkeys (maximum of 44 functions) / 5 bottom, state-based, multi-functional softkeys (maximum of 24 functions).
  • Page 62 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Basic Settings The Basic Settings section provides the following options: HEADING DESCRIPTION Preferences Allows you to set the following General specifications on the IP phone. • Local Dial Plan (Admin Only) •...
  • Page 63 Troubleshooting Allows you to perform troubleshooting tasks whereby the results can be forwarded to Mitel Technical Support for analyzing and troubleshooting. Also displays system messages and error messages if applicable. Note: You can also specify whether a user can upload system information automatically or manually by configuring a parameter in the configuration files.
  • Page 64 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide HEADING DESCRIPTION Capture Tcpdump network packet capture functionality is natively available on the phones. Administrators can start/stop packet capturing, configure capture ports, set how long the capture should last, and retrieve the capture file through the Capture page.
  • Page 65 (2) enables the Web UI for administrators only. 3. Save the changes and close the <model>.cfg, <mac>.cfg or the startup.cfg file. 4. Restart the phone to apply the changes. The Mitel Web UI is disabled for a single IP phone or for all phones.
  • Page 66 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Blacklist for Web Interface Attacks An additional security feature is available for the Web UI whereby when the phone detects an attack on its Web UI, it will automatically blacklist the IP of the attacker. By default, when the initial attack is detected by the phone, access will be denied for 10 minutes.
  • Page 67: Configuration Files (Administrator Only)

    3. Save the changes and close the configuration file. 4. If the parameter requires the phone to be restarted in order for it to take affect, use the IP Phone UI or the Mitel Web UI to restart the phone. LOCKING PARAMETERS IN THE CONFIGURATION FILE The IP Phones allow you to lock individual configuration parameters to prevent an end user from changing the configuration on the phone.
  • Page 68 This can be convenient when changes are made by a user to specific parameters on the phone locally (via Mitel Web UI or IP Phone UI), and the Administrator wants to set the parameters back to the default values using the configuration files.
  • Page 69 ^sip proxy port: 5060 ^sip registrar ip: pbx.company.com ^sip registrar port: 5060 <model>.cfg !sip proxy ip: pbx.mitel.com //this parameter is locked !sip proxy port: 5062 //this parameter is locked !sip registrar ip: pbx.mitel.com//this parameter is locked !sip registrar port: 5062//this parameter is locked...
  • Page 70: Configuration Server Redundancy Via Dns A Records

    5064//this parameter is unlocked With this configuration, on the Web UI, the "sip proxy ip" and "sip registrar ip” parameters cannot be modified (they are grayed out), and the value is "pbx.mitel.com" since <model>.cfg has overwritten startup.cfg.
  • Page 71: Administrator Options

    Chapter 3 ADMINISTRATOR OPTIONS...
  • Page 72: About This Chapter

    For all models, an Administrator can use the IP Phone UI, the Mitel Web UI, or the configuration files to enter and change values. Note: Specific options are configurable only via the IP Phone UI, and/or Mitel Web UI, and/or configuration files.
  • Page 73: Administrator Level Options

    Administrator can access only. These options allow the Administrator to configure and manage local and/or remote IP phones in a network. An Administrator can access and manage these options using the IP Phone UI, the Mitel Web UI, or the configuration files.
  • Page 74 Administrator options. Administrator Menu 6867i Mitel SIP Phone 6869i Mitel SIP Phone 6873i Mitel SIP Phone The following are administrator options in the "Options List" on the 6867i, 6869i, and 6873i: • Advanced Menu • Configuration Server •...
  • Page 75: Simplified Ip Phone Ui Options Menu

    Note: When setting the “options simple menu” parameter, the menu changes in the Phone UI only. The Mitel Web UI is not affected. 6863i and 6865i FULL OPTIONS MENU...
  • Page 76 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 6867i and 6869i FULL OPTIONS MENU SIMPLIFIED OPTIONS MENU Language Removed Time and Date Removed Directory Removed Credentials Removed Call Forward Call Forward Lock Lock (Password Sub-Option Removed) Status Status Audio...
  • Page 77: Mitel Web Ui Options

    Note: When using the simplified menu, you cannot change the Network settings from the IP Phone UI. If the network settings become misconfigured, you must use the Mitel Web UI to configure the network settings or factory default the phone through the Web UI and then use the Phone UI’s full options menu to recover the networks setting.
  • Page 78 A User has limited configuration options as shown in the following illustrations. Administrator Web UI Menu User Web UI Menu The following are options that an Administrator can configure in the Mitel Web UI (and are not available for the User to configure): • Operation->Reset •...
  • Page 79 802.1x Support • Troubleshooting REFERENCES For information about options available to a User AND Administrator in the Mitel Web UI, see your <Model-Specific> SIP Phone User Guide. For procedures to Restart your phone or restore factory defaults, see “Restarting Your Phone”...
  • Page 80: Configuration File Options

    The Phone Status on the IP Phone displays the network status and firmware version of the IP phone. You can display phone status using the IP phone UI or the Mitel Web UI. PHONE STATUS VIA IP PHONE UI In the IP phone UI, the Phone Status options are available to the user and the administrator and do not require a password entry.
  • Page 81 Displays any error messages that occurred during the phone’s last reboot. PHONE STATUS VIA MITEL WEB UI The first screen that displays after logging into the Mitel Web UI for a phone is the Status screen. This screen also displays when selecting Status->System Information. The information on this screen is available to the user and the administrator as read-only.
  • Page 82 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The following is a description of the information on the Status screen: • Network Status • Displays the network status of the Ethernet ports at the back of the phone. You can also view the phone’s IP and MAC addresses.
  • Page 83: Restarting Your Phone

    If the settings for the IP phone on the IP PBX system have been modified. Note: The SIP phones unregister all accounts before executing a reboot. You can restart the phone using the IP Phone UI or the Mitel Web UI. RESTARTING THE PHONE USING THE IP PHONE U...
  • Page 84: Restarting Using Mitel Web Ui

    <model>.cfg, <mac>.cfg, and local configuration back to the original factory values. You can reset a phone to factory defaults using the IP Phone UI or the Mitel Web UI. Note: Performing a factory default is only applicable to the phone settings and does not affect the firmware version loaded on the phone.
  • Page 85 5. With the Factory Default option highlighted press the Select softkey. A “Factory Default?” prompt displays. 6. Press Yes to restart the phone. Press No to cancel the restart function. Settings Factory Defaults Using the Mitel Web UI MITEL WEB UI 1. Click on Operation->Reset->Current Settings.
  • Page 86 You can reset the IP Phone’s local configuration if required. The local configuration is the last updated configuration you performed using the IP Phone UI or the Mitel Web UI. Performing this action results in losing all recently user-modified settings. For more information about local configuration, see Chapter 1, the section, “Configuration File Precedence”...
  • Page 87: Basic Settings

    Phone in the network. The following sections identify the options available to an Administrator only, or where indicated, to a User and Administrator. These tables also identify whether you can configure them using the Mitel Web UI, IP Phone UI, or the configuration files. 3-17...
  • Page 88: General Settings

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide GENERAL SETTINGS PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Local Dial Plan sip dial plan A dial plan that describes the number and pattern of digits that a user dials to reach a particular telephone number.
  • Page 89 Administrator Level Options PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Display DTMF Digits display dtmf digits Enables and disables the display of DTMF digits on the IP phone display during a connected state. Note: This option For more information on this feature, see.
  • Page 90 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Call Hold Reminder call hold reminder Enables or disables the ability for the phone to initiate During Active Calls during active calls a continuous reminder tone on the active call when another call is on hold.
  • Page 91 Administrator Level Options PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Call Hold Reminder call hold reminder Enables or disables the reminder ring splash timer to start as soon as you put a call on hold (even when no other calls are active on the phone).
  • Page 92 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Call Waiting Tone call waiting tone Specifies the time period, in seconds, that the call Period period waiting tone is audible on an active call when another call comes in.
  • Page 93 Administrator Level Options PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Call Forward Key call forward key mode Allows you to configure the Call Forward mode to use Mode on the phone (Account, Phone, or Custom). You can configure Call Forward for all accounts or a specific account.
  • Page 94 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Play Warning Tone sip intercom Enables or disables a warning tone to play when the warning tone phone receives an incoming intercom call on an active line.
  • Page 95: Group Paging Rtp Settings

    Administrator Level Options GROUP PAGING RTP SETTINGS PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Paging Listen paging group Allows you to specify up to 5 listening multicast addresses Addresses listening to send/receive a Real Time Transport Protocol (RTP) stream to/from these pre-configured multicast addresses without involving SIP signaling.
  • Page 96: Key Mapping

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide KEY MAPPING PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Map Redial Key To map redial key to Sets the Redial key as a Speeddial key if a value is entered for this parameter.
  • Page 97: Ring Tones

    Administrator Level Options RING TONES PARAMETER IN PARAMETER IN PARAMETER IN DESCRIPTION IP PHONE UI MITEL WEB UI CONFIGURATION FILES Tone Set Tone Set tone set Globally sets a tone set for a specific country Note: This option For more information on this feature, can be set by both “Ring Tones and Tone Sets”...
  • Page 98 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES External alert external When an "alert-external" keyword appears in the header of the INVITE request, the configured Bellcore ring tone is applied to the IP phone.
  • Page 99: Directed Call Pickup

    Administrator Level Options DIRECTED CALL PICKUP PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Directed Call Pickup directed call pickup Enables or disables the use of "directed call pickup" feature. For more information on this feature, see “Directed Call Pickup (BLF or XML Call Interception)”...
  • Page 100 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES ring splash volume Indicates the volume of the ring splash. For more information on this feature, see “Ring Signal Type for BLF and BLF/List”...
  • Page 101 Administrator Level Options TIME AND DATE PARAMETER IN PARAMETER IN PARAMETERS IN DESCRIPTION IP PHONE UI MITEL WEB UI CONFIGURATION FILES Time Format Time Format time format This parameter changes the time to 12 hour or 24 hour format. Use “0” for the 12 hour format and “1”...
  • Page 102: Live Dialpad

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETER IN PARAMETERS IN DESCRIPTION IP PHONE UI MITEL WEB UI CONFIGURATION FILES Time Server 1 Time Server 1 time server1 This parameter allows you to set the IP address of Time Server 1 in dotted decimal format.
  • Page 103 Specifies the URI to be called when an alphabetic key on a K680i keyboard attached to a 6867i or 6869i SIP phone is pressed. If this parameter is not defined or left blank, the phone’s native Directory search function will be launched.
  • Page 104 “Specifying the Screen Language to Use” page 5-52. Webpage Language web language The language you want to display for the Mitel Web UI. Valid values are: Note: This option can be set by both • 0 (English) is default Users and •...
  • Page 105 IP Phone. Entering a language value for this parameter allows users to enter text and characters in the Note: This option IP Phone UI, Mitel Web UI, and in XML applications via can be set by both the keypad on the phone, in the language(s) specified.
  • Page 106 • lang_cs.txt (Czech - UTF8) • lang_cs_op.txt (Czech - ASCII) • lang_cy.txt (Welsh) • lang_de.txt (German) • lang_da.txt (Danish) • lang_el.txt (Greek - 6867i, 6869i, and 6873i only) • lang_es.txt (Spanish) • lang_es_mx.txt (Mexican Spanish) • lang_eu.txt (Euskera) • lang_fi.txt (Finnish) •...
  • Page 107: Account Configuration

    Account • Phone • Custom You can set the modes for DND and CFWD in the Mitel Web UI at the path Basic Settings->Preferences->General, or using the following parameters in the configurations files: • dnd key mode • call forward key mode The following table describes the behavior of the mode settings for DND and CFWD.
  • Page 108: Custom Ringtones

    Note: Specific parameters are configurable using the Mitel Web UI only and are indicated where applicable. NOTIFICATION WHEN INCORRECT NETWORK SETTINGS ENTERED If an Administrator enters incorrect network settings over the IP Phone UI or the Mitel Web UI, such as: •...
  • Page 109 Network settings. If the phone cannot populate the Network settings, or if DHCP is disabled, you can set the Network options manually. PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES DHCP DHCP dhcp Enables or disables DHCP.
  • Page 110 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Primary DNS Primary DNS dns1 Primary DNS server IP address. For any of the IP address settings on the IP phone a domain name value can be entered instead of an IP address.
  • Page 111: Advanced Network Settings

    Administrator Level Options ADVANCED NETWORK SETTINGS PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES DHCP User dhcp userclass Specifies the User Class DHCP Option 77 Class that the phone sends to the configuration server with the DHCP Request packet.
  • Page 112 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES LLDP Support LLDP lldp Enables or disables Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) on the IP Phone.
  • Page 113 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES XML HTTP HTTPS Server - https block http post Enables or disables the blocking of XML POSTs Block XML HTTP scripts from HTTP POSTs.
  • Page 114 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Cert Validation Validate https validate Enables or disables the HTTPS validation Certificates certificates of certificates on the phone. When this...
  • Page 115 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Check Check Certificate https validate Enables or disables the HTTPS validation Hostnames Hostnames hostname of hostnames on the phone. For more information, see Chapter 4, “HTTPS Server Certificate Validation”...
  • Page 116 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Type of Service RTCP tos rtcp The Differentiated Services Code Point RTCP (DSCP) for RTCP packets. For more information, see Chapter 4, “Type of Service (ToS), Quality of Service...
  • Page 117 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES SIP Priority SIP Priority tos priority map This parameter is based on the Type of Service (ToS), Differentiated Services RTP Priority RTP Priority...
  • Page 118: Sip Settings

    2. For the 6863i and 6865i, Global SIP settings are applicable only to Lines 1 and 2. For the 6867i , 6869i, and 6873i, Global SIP settings are applicable only to Lines 1 to 4. To configure lines that do not have an associated Line hard key, Administrators must configure each individual line manually.
  • Page 119 Administrator Level Options Basic SIP Authentication Settings PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Screen Name Screen Name sip screen name Name that displays on the idle screen. Valid values are up to 20 alphanumeric (global) characters.
  • Page 120 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Password Password sip password Password used to register the IP phone with the SIP proxy. Valid values are up to (global) 20 alphanumeric characters.
  • Page 121 Administrator Level Options Basic SIP Network Settings PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Proxy Server Proxy Server sip proxy ip IP address of the SIP proxy server. Up to 64 alphanumeric characters.
  • Page 122 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Backup sip backup outbound The IP address or domain name of the Outbound Proxy proxy backup outbound SIP proxy server for...
  • Page 123 5-308. (per-line) Advanced SIP Settings In addition to the basic SIP settings, you can also configure the following advanced SIP parameters. These parameters may be configurable via the Mitel Web UI and/or the configuration files. PARAMETER IN PARAMETERS IN DESCRIPTION...
  • Page 124 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Explicit MWI sip explicit mwi The requested duration, in seconds, before the Subscription Period subscription period MWI subscription times out. The phone re-subscribes to MWI before the subscription period ends.
  • Page 125 Administrator Level Options PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Send MAC Address in sip send mac Adds an "Aastra-Mac:" header to the SIP REGISTER Message REGISTER messages sent from the phone to the call server, where the value is the MAC address of the phone.
  • Page 126 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Transport Protocol sip transport protocol The protocol that the IP phone uses to send out SIP messages. Notes: If you set the value of this parameter to 4 (TLS), the phone checks to see if the “sips persistent...
  • Page 127 Administrator Level Options PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Local SIP TLS Port sip local tls port Specifies the local source port (SIPS/TLS) from which the phone sends SIP messages. Notes: It is recommended that you avoid the conflict with any TCP ports being used.
  • Page 128 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Registration Renewal sip registration renewal The threshold value, in seconds, prior to Timer timer expiration, that the phone renews registrations. The phone will automatically send registration renewals half-way through the registration period, unless half-way is more than the threshold value.
  • Page 129 Administrator Level Options PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES ACD Subscription sip acd subscription Specifies the time period, in seconds, that the IP Period period phone re-subscribes the Automatic Call Distribution (ACD) subscription service after a software/firmware upgrade or after a reboot of the IP phone.
  • Page 130 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES XML SIP Notify sip xml notify event Enables or disables the phone to accept or reject an aastra-xml SIP NOTIFY message.
  • Page 131 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES DTMF Method sip dtmf method Sets the dual-tone multi-frequency (DTMF) method to use on the IP phone on (global) a global or per-line basis. Valid values are (Global and 0 (RTP), 1 (SIP INFO), or 2 (BOTH).
  • Page 132 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Packetization “sip customized Packetization interval (ptime) is a Interval codec” attribute measurement of the duration of PCM data...
  • Page 133 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Autodial Timeout sip autodial timeout Globally or on a per-line basis, specifies the time, in seconds, that the phone waits to dial a pre-configured number after the...
  • Page 134: Line Settings

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide LINE SETTINGS An administrator can configure multiple lines on the IP phone with the same SIP network configuration (global) or a different SIP network configuration (per-line). The following table provides the number of lines available for each IP phone model.
  • Page 135: Softkeys, Programmable Keys, Expansion Module Keys

    Notes: 1. *The M680i expansion module consists of 16 softkeys. You can have up to 3 expansion modules on an IP phone totalling 48 softkeys. Valid for 6865i, 6867i, 6869i, and 6873i phones. 2. **The M685i expansion module consists of 3 pages of 28 softkeys (for a total of 84).
  • Page 136: Action Uri

    Specifies the interval, in seconds, between calls from the phone to the "action uri poll". You can set these parameters using the configuration files or the Mitel Web UI. REFERENCE For more information about setting the Action URIs for XML applications, see “Action URIs”...
  • Page 137 Administrator Level Options XML SIP NOTIFY EVENTS AND ACTION URIS In order for an XML push to bypass the firewall, the phone supports a proprietary SIP NOTIFY event (aastra-xml) with or without XML content. If XML content is provided in the SIP NOTIFY, it is processed directly by the phone as it is done for an XML PUSH.
  • Page 138: Configuration Server Settings

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURATION SERVER SETTINGS The configuration server stores the firmware images, configuration files, and software when performing software upgrades to the IP phone. An administrator can configure the following parameters for the configuration server:...
  • Page 139 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Primary TFTP TFTP Path tftp path Specifies the path name for which the Path configuration files reside on the TFTP server for downloading to the IP Phone.
  • Page 140 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES FTP Server FTP Server ftp server The FTP server’s IP address or network host name. This will become effective after this configuration file has been downloaded into the phone.
  • Page 141 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES HTTP Server HTTP Server http server The HTTP server’s IP address. This will become effective after this configuration file has been downloaded into the phone.
  • Page 142 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Download Path HTTPS Path https path Specifies the path name for which the configuration files reside on the HTTPS server for downloading to the IP Phone.
  • Page 143 24-hour period. This parameter works with TFTP, FTP, and HTTP servers. Notes: If a user is accessing the Mitel Web UI, they are not informed of an auto-reboot. Any changes made using the Mitel Web UI or the IP phone UI are not overwritten by an auto-resync update.
  • Page 144 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Time (24-hour) auto resync time Sets the time of day in a 24-hour period for the IP phone to be automatically updated.
  • Page 145: Firmware Update Features

    Using the “Firmware Update” page in the Mitel Web UI at the location Advanced Set- tings->Firmware Update. • Using the IP Phone UI or the Mitel Web UI to restart the phone. The phone automatically looks for firmware updates and configuration files during the boot process. •...
  • Page 146: Tls Support

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide TLS SUPPORT The IP Phones support a transport protocol called Transport Layer Security (TLS) and Persistent TLS. TLS is a protocol that ensures communication privacy between the SIP phones and the Internet. TLS ensures that no third party may eavesdrop or tamper with any message.
  • Page 147 PARAMETER PARAMETER PARAMETERS IN DESCRIPTION CONFIGURATION IP PHONE UI MITEL WEB UI FILES sips persistent tls Enables or disables the use of Persistent Transport Layer Security (TLS). Persistent TLS sets up the connection to the server once and re-uses that connection for all calls from the phone.
  • Page 148 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER PARAMETERS IN DESCRIPTION CONFIGURATION IP PHONE UI MITEL WEB UI FILES sip persistent tls Allows you to configure the keep-alive keep alive feature for persistent TLS connections only. When this feature is configured, the phone will send keep-alive pings to the proxy server at configured intervals.
  • Page 149 This parameter is required when configuring TLS (optional for Persistent TLS.) Note: The certificate files must use the format “.pem”. To create custom certificate files to use on your IP phone, contact Mitel Technical Support. For more information, see Chapter 6, the section, “Transport Layer Security (TLS)”...
  • Page 150 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER PARAMETERS IN DESCRIPTION CONFIGURATION IP PHONE UI MITEL WEB UI FILES Private Key sips private key Allows you to specify a Private Key file to use Filename when the phone uses the TLS transport protocol to setup a call.
  • Page 151: 802.1X Support

    Protocols. Note: If configuring 802.1x using the IP Phone UI, the certificates and private keys must already be configured and stored on the phone. Use the configuration files or the Mitel Web UI to load certificates and private keys An Administrator can configure the following parameters for the 802.1x Protocol.
  • Page 152 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES EAP-TLS SETTINGS Root and 802.1x root and Specifies the file name that contains the Intermediate intermediate root and intermediate certificates related...
  • Page 153: Troubleshooting

    Administrator Level Options TROUBLESHOOTING The Troubleshooting feature in the Mitel Web UI provides tasks that a system administrator can perform on the IP phones for troubleshooting purposes. Using this feature, a system administrator can: • Assign an IP address and IP port to which log information will be transmitted •...
  • Page 154: Configuring Network And Session Initiation Protocol (Sip) Features

    Chapter 4 CONFIGURING NETWORK AND SESSION INITIATION PROTOCOL (SIP) FEATURES...
  • Page 155: About This Chapter

    This chapter provides the information required to configure the Network and Global SIP features on the IP Phone. These features are password protected on the IP Phone UI and the Mitel Web UI. This chapter also includes procedures for configuring the Network and Global SIP features via the configuration files, the IP Phone UI, and the Mitel Web UI where applicable.
  • Page 156: Overview

    Appendix A, the section “Password Settings” page 15. The procedures in this section include configuring from the IP phone UI and the Mitel Web UI. To configure the IP phones using the configuration files, see Appendix , “About this Appendix.”...
  • Page 157: Network Settings

    Network Settings NETWORK SETTINGS This section describes the basic network settings on the IP phone which include configuring for: • DHCP • IP Address (of phone) • Subnet Mask (of phone) • Gateway • Primary DNS • Secondary DNS • Hostname •...
  • Page 158 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The network administrator chooses which of these parameters (if any) are supplied to the IP phone by the DHCP server. The administrator must configure the phone manually to provide any required network parameters not supplied by the DHCP server.
  • Page 159 Quit softkey to return to the idle screen. Enabling/Disabling DHCP Using the Mitel Web UI Use the following procedure to enable/disable DHCP using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Network->Basic Network Settings.
  • Page 160 For specific parameters you can set in the configuration files, see Appendix A, the section, “DHCP Option Settings” page A-12 Option 43 The Mitel phones also support Option 43 as referenced in RFC 2132. Option 43 consists of the following sub-options: SUB-OPTION/CODE DESCRIPTION Configuration server (protocol, server, and path).
  • Page 161 The following is an Option 43 example using Linux. On the startup of the phones, when the DHCP server receives the request with the information in this example, it allows the 6867i phones to use FTP and the 6869i phones to use TFTP from the same server.
  • Page 162 “tftp://tftpsvr.example.com”; Option 43 Redirection and Configuration Server (RCS) Bypass DHCP Option 43 includes the ability to bypass contacting Mitel's Redirection and Configuration Server (RCS), in addition to the previous support of setting the configuration server to contact. A sub-option code 3 uses a boolean value (true or false) that controls whether or not the phone should contact the RCS after a factory default.
  • Page 163 AastraIPPhone.cfg-server-name code 02 = text; option AastraIPPhone.contact-rcs code 03 = boolean; Subnet 192.168.1.0 netmask 255.255.255.0 { #The 6867i phones do not contact the RCS but use the defined FTP server for configuration #files. class "vendor-class-67i" { match if option vendor-class-identifier="AastraIPPhone6867i";...
  • Page 164 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide • If Line 2 is configured for another service but no outbound proxy is wanted/required, ad- ministrators should not leave the outbound proxy as undefined (i.e. 0.0.0.0) as the phone will use the outbound proxy located in the Global SIP profile. Instead, administrators should specify the proxy/registrar’s address as the outbound proxy.
  • Page 165 Network Settings SUB-OPTION/ DESCRIPTION RULE CODE VLAN ID value Must be 4 bytes, whereas the first and second byte must be 0x00, and the third and fourth bytes encompass the VLAN ID. The valid range of the VLAN ID is 1 - 4095. For example, a VLAN ID of 100 (in dec) is 00 00 00 64 in hex.
  • Page 166 Notes: 1. The hostname of [<model><MAC address>] automatically populates the field on initial startup of the phone. For example, for a 6867i, the “Hostname” field is automatically populated as “67i00085D164435”, where the model number is “6867i” and the MAC address is “00085D164435”.
  • Page 167 Valid values are up to 64 alpha-numeric characters. You can use a fully qualified domain name if required. 6. Restart the phone for the change to take affect. For the 6867i/6869i: 1. Press on the phone to enter the Options List.
  • Page 168 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MITEL WEB UI 1. Click on Advanced Settings->Network->Basic Network Settings. 2. By default, the “Hostname” field is automatically populated with [<Model><MAC address>] of your phone (for example, 53i00085D164435). 3. If you want to change the hostname, enter a hostname for your phone in the “Hostname”...
  • Page 169 DONE. Valid values are up to 64 alpha-numeric characters. For example, “admin”. 7. Restart the phone for the change to take affect. For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey.
  • Page 170 In addition, an administrator can override this order of precedence by setting a configuration parameter called, dhcp config option override (configuration files), DHCP Download Options (Mitel Web UI), or Download Options (IP Phone UI). Setting this parameter results in the phone only using the chosen DHCP option and ignoring the other options.
  • Page 171 6. Choose an option that you want to use to override the DHCP normal precedence order, and press Done. 7. Restart the phone for the selection to take affect. For the 6867i/6869i: 1. Press on the phone to enter the Options List.
  • Page 172 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 7. Select one of the following DHCP download options: • Any (default) - no override - uses normal precedence order of 43, 160, 159, 66 • Option 43 • Option 66 •...
  • Page 173 Network Settings CONFIGURATION SERVER DOWNLOAD PRECEDENCE An Administrator can set the phone’s download precedence to ignore DHCP, (only during the boot when the remote configuration server is contacted) and use the following precedence instead: 1. Configuration URI, 2. DHCP, and then 3.
  • Page 174 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password using the keypad. Default is “22222”. 4. Select Network > Settings.
  • Page 175: Multiple Dhcp Servers

    Network Settings Configuring a Download Precedence Using the Mitel Web UI Use the following procedure to configure a download precedence using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Network->Advanced Network Settings. 2. In the “DHCP Download Options” field, select “Disabled” from the list of options.
  • Page 176: Dns Caching

    Errors Messages Display when Incorrect Network Settings Entered The IP Phone UI AND the Mitel Web UI immediately notify the Administrator if an incorrect value is being entered for the following network parameters in the IP Phone UI and the Mitel Web UI: •...
  • Page 177 7. Select DNS and enter a Primary and/or Secondary DNS server. 8. Press Done to save the changes. The IP phone is manually configured. For the 6867i/6869i: Note: To manually configure DHCP parameters, DHCP must be disabled on the phone. 1. Press on the phone to enter the Options List.
  • Page 178 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 3. Enter the Administrator password and press the blue Enter key. Default is “22222”. 4. Press the Network icon. Note: If required, swipe left on the screen to navigate to the second page of options.
  • Page 179 Full-duplex transmission implies a bidirectional line (one that can move data in both directions). On the 6863i IP phone, you can set the full-duplex transmission to transmit in 10Mbps or in 100Mbps. For the 6865i, 6867i, 6869i, and 6873i IP phones, you can set the full-duplex transmission to transmit in 1000Mbps.
  • Page 180 Configuring the LAN Port and PC Port You can configure the Ethernet port transmission method to use on the IP phones using the configuration files, the IP Phone UI, or the Mitel Web UI. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Network Settings”...
  • Page 181 11. Press Done (3 times) to finish configuring the configuration server protocol for the IP phone. Note: The session prompts you to restart the IP phone to apply the configuration settings. 12. Select Restart. For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey.
  • Page 182 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 4. Press the Network icon. Note: If required, swipe left on the screen to navigate to the second page of options. 5. Press the Ethernet Ports icon. 6. With LAN Port highlighted, select a negotiation method to use on port 0. Valid values are: •...
  • Page 183 • Auto Negotiation • Full Duplex, 10Mbps • Full Duplex, 100Mbps • Full Duplex, 1000Mbps (applicable for the 6865i, 6867i, 6869i, and 6873i IP phones only) • Half Duplex, 10Mbps • Half Duplex, 100Mbps • Half Duplex, 1000Mbps (applicable for the 6865i, 6867i, 6869i, and 6873i IP phones only) Default is Auto Negotiation.
  • Page 184: Advanced Network Settings

    ADVANCED NETWORK SETTINGS You can set advanced network settings on the IP phone such as Network Time Protocol (NTP) Time Servers, Virtual LAN (VLAN), and Quality of Service (QoS) using the Mitel Web UI or the configuration files. Note: The available advanced network parameters via the IP phone UI are VLAN and QoS only.
  • Page 185 Network Settings Configuring SIP and TLS Source Ports Using the Mitel Web UI Use the following procedure to configure SIP and TLS source ports using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings.
  • Page 186 Delivery of web page content to a browser client over a secure connection. • Execution of HTTP GET and POST requests received over a secure connection. Using the configuration files, the IP phone UI, or the Mitel Web UI, you can configure the following regarding HTTPS: •...
  • Page 187 Network Settings For the 6863i/6865i: IP PHONE UI 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Configuration Server. 4. Select HTTPS Settngs. Configure HTTPS Client: 5. Select HTTPS Client. 6. Select Client Method. 7.
  • Page 188 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide For the 6867i/6869i: IP PHONE UI 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password using the keypad. Default is “22222”.
  • Page 189 8. Press the Save softkey. 9. Restart the phone for the selection to take affect. MITEL WEB UI 1. Click on Advanced Settings->Network->HTTPS Settings. 2. Select an HTTPS client method to use from the HTTPS Client Method field. Valid values are: •...
  • Page 190: Https Server Certificate Validation

    The HTTPS client on the IP Phones support validation of HTTPS certificates. This feature supports the following: • Comodo (EssentialSSL and 4096-bit RSA), CyberTrust, DigiCert, Entrust, GoDaddy, Geo- Trust, Mitel MiVoice Border Gateway (MBG), Symantec (Class 3 Secure Server CA - G4), Thawte, TrustZone, or Verisign signed certificates • User-provided certificates •...
  • Page 191 The download of the user-provided certificates are based on a filename specified in the configuration parameter, https user certificates (Trusted Certificates Filename in the Mitel Web UI; user-provided certificates are not configurable via the IP Phone UI). The user-provided certificates are saved on the phone between firmware upgrades but are deleted during a factory default (or if the configured value in the https user certificates/Trusted Certificates Filename parameter/setting is changed or omitted).
  • Page 192 Configuring HTTPS Server Certificate Validation An Administrator can configure HTTPS Server Certificate Validation using the configuration files, the IP Phone UI, or the Mitel Web UI. Use the following procedures to configure the HTTPS server certificate validation on the IP phones.
  • Page 193 Network Settings For the 6863i/6865i: IP PHONE UI 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Configuration Server. 4. Select HTTPS Settings->Cert. Validation. The following list displays: • Enable • Check Expires •...
  • Page 194 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 13. Press DONE to save the change and return to the Certificates screen. Note: This change is immediately applied after pressing DONE. For the 6867i/6869i: IP PHONE UI 1. Press on the phone to enter the Options List.
  • Page 195 8. In the Check Hostnames checkbox, press the checkbox to enable the feature. 9. Press the Save softkey. 10. Restart the phone for the selection to take affect. MITEL WEB UI 1. Click on Advanced Settings->Network->HTTPS Settings. HTTPS Validation Certificate Parameters 2.
  • Page 196 VLAN parameters. If you choose to change these parameters, you can configure them using the configuration files, the IP Phone UI, or the Mitel Web UI. The following sections describe the VLAN features you can configure on the IP phones.
  • Page 197 PC Port (without a VLAN ID) to be tagged with the configured VLAN ID before being forwarded to the LAN Port. For configuring this feature via the Phone UI and the Mitel Web UI, see “Configuring VLAN (optional)”...
  • Page 198 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide When the VLAN global configuration parameter, "tagging enabled" is set to 1, VLAN priority for IP packets is mapped to the DSCP value instead of a single priority for all packets. An administrator can also configure VLAN priority for non-IP packets using the "priority non-ip"...
  • Page 199 7. Press Done (3 times) to save the changes. Note: The session prompts you to restart the IP phone to apply the configuration settings 8. Select Restart. For the 6867i/6869i: 1. Press on the phone to enter the Options List.
  • Page 200 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 7. Restart the phone for the selection to take affect. For the 6873i: 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password and press the blue Enter key. Default is “22222”.
  • Page 201 Network Settings • RTCP = 46 Note: If you change the ToS/DSCP setting for a Protocol, and VLAN is enabled, you will need to map the applicable priority to the Protocol setting as shown in the first table in “DSCP Range/VLAN Priority Mapping” page 4-44.
  • Page 202 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide For the 6863i/6865i: IP PHONE UI 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Network Settings. 4. Select Ethernet and VLAN. To globally enable/disable VLAN and set priority for non-IP packet: 5.
  • Page 203 25. Navigate back to the Options List menu. 26. Select Restart Phone and follow the prompts to restart the phone and apply the configu- ration changes. For the 6867i/6869i: IP PHONE UI 1. Press on the phone to enter the Options List.
  • Page 204 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 4. Select Network > VLAN. To globally enable/disable VLAN and set priority for non-IP packets: 5. In the Basic Settings > VLAN field enable VLAN by pressing the right navigation key.
  • Page 205 Network Settings • VLAN Settings->PC Port VLAN->PC Port VLAN ID: 4095 12. In the PC Port VLAN > Priority field, enter a value from 0 to 7 to specify the PC Port VLAN priority. Default is 0. 13. Press the Save softkey. 14.
  • Page 206 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 10. In the LAN Port VLAN > RTP Priority field, enter a value from 0 to 7 to specify the RTP priority for the LAN Port. Default is 5. 11. In the LAN Port VLAN > RTCP Priority field, enter a value from 0 to 7 to specify the RTCP priority for the LAN Port.
  • Page 207 Network Settings 2. Enable VLAN by checking the VLAN Enable field check box. (Disable this field by un- checking the check box). 3. With VLAN enabled, select the priority (0 to 7) for non-IP packets in the Priority, Non-IP Packet field. To set VLAN ID and priority for the LAN Port (Port 0): 4.
  • Page 208 IP address and the port from which the request came. An Administrator can configure “Rport” using the configuration files or the Mitel Web UI. Configuring Rport Using the Configuration Files Use the following procedures to configure Rport on your phone.
  • Page 209 Network Time Protocol (NTP) is a protocol that the IP phone uses to synchronize the phone clock time with a computer (configuration server) in the network. To use NTP, you must enable it using the configuration files or the Mitel Web UI. You can specify up to three time servers in your network.
  • Page 210 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Configuring NTP Servers (optional) Use the following procedure to enable/disable and configure the NTP servers using the configuration files. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Time Server Settings”...
  • Page 211 Network Settings Use the following procedure to enable/disable and configure the NTP Servers using the Mitel Web UI. MITEL WEB UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. Enable the "NTP Time Servers" field by checking the check box.
  • Page 212: Global Sip Settings

    You configure and modify these parameters and associated values using the configuration files, the IP phone UI, or the Mitel Web UI. The Mitel Web UI and configuration file methods configure global and per-line SIP settings on the IP phone. The IP phone UI configures global SIP settings only.
  • Page 213 Global SIP Settings SIP GLOBAL PARAMETERS IP PHONE UI MITEL WEB UI PARAMETERS CONFIGURATION FILE PARAMETERS PARAMETERS SIP GLOBAL AUTHENTICATION PARAMETERS • Screen Name • Screen Name • sip screen name • Screen Name 2 • sip screen name 2 •...
  • Page 214 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide SIP PER-LINE PARAMETERS IP PHONE UI PARAMETERS MITEL WEB UI PARAMETERS CONFIGURATION FILE PARAMETERS SIP PER-LINE AUTHENTICATION PARAMETERS • Screen Name • Screen Name • sip lineN screen name • Screen Name 2 •...
  • Page 215 Global SIP Settings Specific sets of SIP parameters are inter-dependent with each other. To prevent conflicting parameter values from being applied, per-line values always take precedence over the corresponding set of global values. For example, if a parameter value is configured for one of the per-line sets, all parameters from that set are applied and all parameters from the corresponding global section are ignored, even if some of the parameters within the global set are not defined in the per-line set.
  • Page 216 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide BACKUP PROXY/REGISTRAR SUPPORT The IP phones support a backup SIP proxy and backup SIP registrar feature. If the primary server is unavailable, the phone automatically switches to the backup server allowing the user's phone to remain in service.
  • Page 217 Global SIP Settings • The ability to support SIP outbound on all connection types. • The ability to configure the SIP outbound keep alive timer. • The ability to reestablish failed outbound connections in the background. • The ability to support the DNS Cache Time-to-Live (TTL) requirements Using this feature depends on the SIP network settings on your phone.
  • Page 218 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide SIP OUTBOUND ENABLED AND backup proxy and backup registrar • Establishes flow to the primary proxy and registrar. configured, • If the flow to the primary registrar fails, the phone: •...
  • Page 219 Global SIP Settings Configuring a Backup Outbound Proxy To configure this feature an Administrator can set the following parameters in the configuration files or the Mitel Web UI: PARAMETER MITEL WEB UI CONFIGURATION FILE CONFIGURATION CONFIGURATION sip outbound support sip symmetric udp signaling...
  • Page 220 For example, if the phone is configured with sip proxy ip of "ana.mitel.com", and sip proxy port of "0", the SRV lookup may return multiple servers, based on the priorities if one is selected as primary and others are selected as secondary.
  • Page 221 You can configure SIP authentication settings using the configuration files, the IP Phone UI, or the Mitel Web UI. Note: To configure the SIP settings per-line, use the configuration files or the Mitel Web CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “SIP...
  • Page 222 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 11. Press Done to save the changes. 12. Select Password to enter the password used to register the IP phone with the SIP proxy. Note: The IP phones accept numeric passwords only.
  • Page 223 Note: The IP phones accept numeric passwords only. 11. Press the Save softkey. 12. Restart the phone for the changes to take affect. MITEL WEB UI 1. For global configuration, click on Advanced Settings->Global SIP->Basic SIP Authen- tication Settings. 4-70...
  • Page 224 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 2. Or, for per-line configuration, click on Advanced Settings->Line N ->Basic SIP Authen- tication Settings. Configure SIP Authentication Settings: 3. In the "Screen Name" field, enter the screen name that displays on the idle screen.
  • Page 225 You can configure SIP network settings using the configuration files, the IP Phone UI, or the Mitel Web UI. Note: To configure the SIP settings per-line, use the configuration files or the Mitel Web CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “SIP...
  • Page 226 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 9. Enter an IP address or fully qualified host name in the Registrar Server field. Default is 0.0.0.0. A global value of 0.0.0.0 disables registration. However, the phone is still active and you can dial using username@ip address of the phone.
  • Page 227 Global SIP Settings A global value of 0.0.0.0 disables registration. However, the phone is still active and you can dial using username@ip address of the phone. If the Registrar IP address is set to 0.0.0.0 for a per-line basis (i.e, line 1, line 2, etc.), then the register request is not sent, the "No Service"...
  • Page 228 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 11. Restart the phone for the changes to take affect. MITEL WEB UI 1. For global configuration, click on Advanced Settings->Global SIP->Basic SIP Network Settings. 2. Or, for per-line configuration, click on Advanced Settings->Line N ->Basic SIP Network Settings.
  • Page 229 Global SIP Settings 6. In the "Backup Proxy Port" field, enter a port number for accessing the backup proxy server. 7. In the "Outbound Proxy Server" field, enter the SIP outbound proxy server IP address or fully qualified domain name. This parameter allows all SIP messages originating from a line on the IP phone, to be sent to an outbound proxy server.
  • Page 230: Advanced Sip Settings (Optional)

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide ADVANCED SIP SETTINGS (OPTIONAL) Advanced SIP Settings on the IP Phone allow you to configure specific features on the phone. The following table provides a list of Advanced SIP Settings that you can configure using the Mitel Web UI or the configuration files.
  • Page 231 Global SIP Settings MITEL WEB UI PARAMETERS CONFIGURATION FILE PARAMETERS sip subscription timeout retry timer sip subscription failed retry timer Chapter 5, Chapter 5, BLF Subscription Period (see sip blf subscription period (see “Configuring Operational Features” “Configuring Operational Features” Chapter 5,...
  • Page 232 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MITEL WEB UI 1. For Global configuration, click on Advanced Settings->Global SIP->Advanced SIP Set- tings. Or for per-line configuration, click on Advanced Settings->Line N. 2. Enable the "Explicit MWI Subscription" field by checking the check box.
  • Page 233 Global SIP Settings 4. Enable the “MWI for BLA Account” to enable or disable a BLA configured line to send an MWI SUBSCRIBE message for the BLA account. Notes: 1. If you change the setting on this parameter, you must reboot the phone for it to take affect.
  • Page 234 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 10. In the "Transaction Timer" field, enter the amount of time, in milliseconds, that the phone allows the call server (registrar/proxy) to respond to SIP messages that it sends. Valid values are 4000 to 64000. Default is 4000.
  • Page 235 Global SIP Settings 18. (For Sylantro/BroadWorks servers) The “ACD Subscription Period” field is enabled by default with a value of 3600 seconds. This feature sets the time period, in seconds, that the IP phone re-subscribes the BLF subscription service after a software/firmware upgrade or after a reboot of the IP phone. For information about setting the “ACD Subscription Period”, see Chapter 5, the section, “ACD Subscription Period”...
  • Page 236: Real-Time Transport Protocol (Rtp) Settings

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide For information about setting this feature, see Chapter 5, the section, “XML SIP Notify Events” page 5-297 25. Click Save Settings to save your changes. REAL-TIME TRANSPORT PROTOCOL (RTP) SETTINGS Real-time Transport Protocol (RTP) is used as the bearer path for voice packets sent over the IP network.
  • Page 237 With smaller file sizes and lower bit rates, the network equipment can store and stream digital media content over a network more easily. Mitel IP phones support the International Telecommunications Union (ITU) transmission standards for the following CODECs: •...
  • Page 238 AMR AND AMR-WB (G722.2) CODECS (LICENSED FEATURE) Administrators can configure Adaptive Multi-Rate (AMR) and Adaptive Multi-Rate Wideband (AMR -WB) codecs on the 6863i, 6865i, 6867i, 6869i, and 6873i IP phones. AMR/AMR-WB codecs provide improved speech quality during calls due to wider speech bandwidth, and cover both real-time transfers through Real-time Transport Protocol (RTP) and non-real-time transfers through stored files.
  • Page 239 Global SIP Settings The following tables list the AMR/AMR-WB codec modes and corresponding bit-rates. AMR Codec Modes AMR MODE BIT-RATE (KBPS) 4.75 5.15 5.90 6.70 7.40 7.95 10.2 12.2 AMR-WB (G.722.2) Codec Modes AMR-WB MODE BIT-RATE (KBPS) 6.60 8.85 12.65 14.25 15.85 18.25...
  • Page 240 (if a license is available), or select from up to 14 codecs for the phones AND customize a codec preference list of up to 10 codecs. In the Mitel Web UI, codecs 2 through 10 can be set to “None”...
  • Page 241 Global SIP Settings The valid values for creating a codec preference list are as follows (in numerical order of payload). Customized Codec Settings ATTRIBUTE VALUE payload Configuration Files Web UI 0 - G711u/8000 G.711u (8K) Codec 1 8 - G711a/8000 G.711a (8K) Codec 2 9 - G722/8000...
  • Page 242 The IP phones support out-of-band Dual-Tone Multifrequency (DTMF) mode as referenced in RFC2833. In the Mitel Web UI, you can enable or disable this feature as required. The "out-of-band DTMF" is enabled by default. In out-of-band mode, the DTMF audio is automatically clamped (muted) and DTMF digits are not sent in the RTP packets.
  • Page 243 Description Protocol Security (SDES) key negotiation, for encryption and authentication of RTP/RTCP messages sent and received by the Mitel IP phones on your network. As administrator, you specify the global SRTP setting for all lines on the IP phone. You can choose among three levels of SRTP encryption, as follows: •...
  • Page 244: Silence Suppression

    This prevents capture of the key used for SRTP encryption. To enable TLS, set the Transport Protocol parameter (located on the Global SIP Settings menu) to TLS. You can configure SRTP on a global or per-line basis using the configuration files or the Mitel Web UI.
  • Page 245 5. Press Done (2 times) to save the change. Note: The session prompts you to restart the IP phone to apply the configuration settings 6. Select Restart. For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey.
  • Page 246 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MITEL WEB UI 1. Click on Advanced Settings->Global SIP->RTP Settings. Global Settings: 2. Click on Advanced Settings->Line <N>->RTP Settings. Per-Line Settings: 3. Enter an RTP Port Base in the RTP Port field. Default is 3000.
  • Page 247 Global SIP Settings 5. Select a method to use from the “DTMF Method” list box. Valid values are RTP, SIP Info, Both. Default is RTP. Note: You can configure the DTMF Method on a global or per-line basis. 6. Select the type of RTP encryption to use from the “RTP Encryption” list box. Valid values are SRTP Disabled, SRTP Preferred, or SRTP Only.
  • Page 248: Rtcp Summary Reports

    Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide • None • G.722 • G.711u/8K • G.711u/16K • G.711a/8K • G.711a/16K • G.729 • G.726-16 • G.726-24 • G.726-32 • G.726-40 • L16 (8K) • L16 (16K) • AMR (Licensed feature) •...
  • Page 249: Autodial Settings

    Global SIP Settings • sip LineN rtcp summary reports • sip rtcp summary report collector • sip LineN rtcp summary report collector • sip rtcp summary report collector port • sip LineN rtcp summary report collector port Note: The transport protocol used for RTCP summary reports is also configurable. Refer "Configurable Transport Protocol for SIP Services and RTCP Summary Reports‚"...
  • Page 250 A-123 CONFIGURING AUTODIAL USING THE MITEL WEB UI Use the following procedure to configure Autodial using the Mitel Web UI. By default, your IP phone uses the global settings you specify for Autodial for all lines on your IP phone. However, you can also configure Autodial on a per-line basis.
  • Page 251 Global SIP Settings 2. In the “Autodial Number” field, specify the SIP number that the IP phone dials whenever the IP phone is off-hook. An empty (blank) value disables autodial on the phone. For example: 8500 3. In the “Autodial Timeout” field, specify a value, in seconds, for the timer as follows: •...
  • Page 252: Configuration Server Protocol

    The TFTP setting is the default download protocol. You can configure the type of protocol that the IP phones use by setting it in the configuration files, the IP phone UI, or the Mitel Web UI. Note: For DHCP to automatically populate the IP address or domain name for the TFTP, FTP, HTTP, or HTTPS server, your DHCP server must support download protocol as referenced in RFC2131 and RFC1541 for Option 66.
  • Page 253 Configuration Server Protocol IP PHONE UI For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Configuration Server. 4. Select Download Protocol. 5. Select from the following: • Use TFTP • Use FTP •...
  • Page 254 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 9. Use the following table to configure the applicable server. TFTP SETTINGS • Select Primary TFTP • Enter the IP address or fully qualified domain name of the primary TFTP server.
  • Page 255 Configuration Server Protocol HTTP SETTINGS • Select HTTP Server • Enter the IP address of the HTTP server. • Press Done or Set. • Select HTTP Path. • Enter the path name for which the configuration files reside on the HTTP server for downloading to the IP Phone.
  • Page 256 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Note: For more information on configuring the HTTPS security method, HTTP to HTTPS redirect, and HTTPS server blocking for HTTP XML POSTs, see the section, “HTTPS Client/Server Configuration” page 4-33 10. Press Done or Set repeatedly until the session prompts you to restart the IP phone to apply the configuration settings.
  • Page 257 Configuration Server Protocol For the 6873i: IP PHONE UI 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password and press the blue Enter key. Default is “22222”. 4. Press the Configuration Server icon. Note: If required, swipe left on the screen to navigate to the second page of options.
  • Page 258 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Use the following table to configure the applicable server. TFTP SETTINGS • In the Primary Server field, enter the IP address or fully qualified domain name of the primary TFTP server.
  • Page 259 Configuration Server Protocol MITEL WEB UI 1. Click on Advanced Settings->Configuration Server. 2. Select the protocol from the "Download Protocol" list box. Valid values are TFTP, FTP, HTTP, and HTTPS. Default is TFTP. 4-106...
  • Page 260 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The IP phone uses the protocol you select to download new firmware and configuration files from the configuration server. Use the following table to configure the applicable server. TFTP • Enter an IP address or fully qualified domain name in the "TFTP Server" field.
  • Page 261 Configuration Server Protocol 3. Click Save Settings to save your settings. Note: The session prompts you to restart the IP phone to apply the configuration settings. 4. Select Operation->Reset and click Restart. 4-108...
  • Page 262: Configuring Operational Features

    Chapter 5 CONFIGURING OPERATIONAL FEATURES...
  • Page 263: About This Chapter

    About this Chapter ABOUT THIS CHAPTER The IP phones have specific operational features you can configure to customize your IP phone. This chapter describes each feature and provides procedures for configuring your phone to use these features. TOPICS This chapter covers the following topics: TOPIC PAGE Operational Features...
  • Page 264 Press-and-Hold Speeddial Keypad Keys page 5-155 • Hard Key Reprogramming page 5-156 • Customizing the Key Type List in the Mitel Web UI page 5-163 • Speeddial Prefixes page 5-165 • Enabling/Disabling Ability to Add or Edit a Speeddial Key page 5-165 •...
  • Page 265 5-214 • Last Call Return (LCR) (Sylantro Servers) page 5-224 • Call Forwarding page 5-225 • Configuring Call Forward via the IP Phone UI (6867i/6869i/6873i) page 5-240 • SIP Phone Diversion Display page 5-246 • Display Name Customization page 5-247 •...
  • Page 266 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide TOPIC PAGE • Centralized Conferencing (for Sylantro and BroadSoft Servers) page 5-307 • Custom Ad-Hoc Conference page 5-312 &#x