Page 1 Mitel 6800 Series SIP Phones 58014473 REV00 RELEASE 4.2.0 ADMINISTRATOR GUIDE...
Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
Page 3: Software License Agreement
Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.
Page 4: Table Of Contents
Model 6867i IP Phone ........
Page 5 Mitel Web UI Options ........
Page 6 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Overview ..............4-3 References .
Page 7 Table of Contents Picture ID Feature ............5-41 Audio DHSG Headset .
Page 8 Customizing the Key Type List in the Mitel Web UI .......
Page 9 Table of Contents Call Forwarding ............5-225 SIP Phone Diversion Display .
Page 10 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Auto-discovery Using mDNS ..........6-12 Missed Call Summary Subscription .
Page 11 Using the “Firmware Update” Page in the Mitel Web UI ......8-3...
Page 12 Mitel Web UI Settings ........
Page 13 Table of Contents HTTPS Client and Server Settings ..........A-32 HTTPS Server Certificate Validation Settings .
Page 14 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 802.1x Support Settings ........... . A-110 RTP, Codec, DTMF Global Settings .
Page 15 Disable User Login to Mitel Web UI ........
Page 16 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide BLF List URI Settings ............A-256 BLF Page Switch .
Page 17 Table of Contents SIP Services/RTCP Summary Reports Transport Protocol Settings ....A-288 Alphanumeric Input Order for Username Prompts ....... . A-289 Active VoIP Recording Settings .
Page 18 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide APPENDIX E: SAMPLE MULTIPLE PROXY SERVER CONFIGURATION About this Appendix ............E-2 Topics .
Page 19: Preface
This SIP IP Phone Administrator Guide provides information on the basic network setup, operation, and maintenance of the Mitel 6800 (6863i, 6865i, 6867i, 6869i, and 6873i) Series SIP IP Phones. It also includes details on the functionality and configuration of the IP phones.
Page 20: Chapters And Appendices In This Guide
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CHAPTERS AND APPENDICES IN THIS GUIDE This guide contains the following chapters and appendices: GO TO An overview of the IP Phones and the IP Phone firmware installation information Chapter 1...
Page 21: Chapter 1 Overview
Chapter 1 OVERVIEW...
Page 22: About This Chapter
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide ABOUT THIS CHAPTER This chapter briefly describes the IP Phone Models, and provides information about installing the IP phone firmware. It also describes the firmware and configuration files that the IP phone models use for operation.
Page 23: Ip Phone Models
IP PHONE MODELS DESCRIPTION All Mitel SIP IP Phone Models communicate over an IP network allowing you to receive and place calls in the same manner as a regular business telephone. All phone models support the Session Initiation Protocol (SIP).
Page 24: Optional Accessories
The 6800 wall mount kit is an optional accessory designed to be used with the 6863i, 6865i, 6867i, and 6869i IP Phones. The power adapter is an optional accessory designed to be used with all the 6800 Series IP Phones.
Page 25 Notes: 1. Some 802.3at switches require connected devices to send power allocation requests in excess of 12.95 W using LLDP. Therefore, Mitel recommends that Administrators ensure LLDP is enabled when powering a 6873i SIP phone with one or more expansion modules connected using Power over Ethernet plus (PoE plus). For more information on LLDP, see “Link Layer Discovery Protocol for Media Endpoint Devices...
Page 26 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide As software upgrades on the M680i are performed one at a time, each additional module connected increases the approximate upgrade time (e.g. three connected M680i expansion modules will take approximately 30 seconds to upgrade).
Page 27: Model 6863I Ip Phone
IP Phone Models MODEL 6863I IP PHONE This section provides brief information about the Model 6863i IP Phone. It includes a list of features and describes the hard keys on the 6863i. 6863I PHONE FEATURES • LCD screen • Built-in-two-port, 10/100 Fast Ethernet switch - lets you share a connection with your computer •...
Page 28 Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6863i supports two line keys, each with LED indicator lights.
Page 29: Model 6865I Ip Phone
IP Phone Models MODEL 6865I IP PHONE This section provides brief information about the Model 6865i IP Phone. It includes a list of features and describes the hard keys on the 6865i. 6865I PHONE FEATURES • LCD screen with backlight •...
Page 30 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 6865I KEY DESCRIPTION DESCRIPTION Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.
Page 31 IP Phone Models DESCRIPTION Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6865i IP Phone supports two line keys, each with LED indicator lights. Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
Page 32: Model 6867I Ip Phone
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MODEL 6867I IP PHONE This section provides brief information about the Model 6867i IP Phone. It includes a list of features and describes the hard keys on the 6867i. 6867I PHONE FEATURES •...
Page 33 Pressing the Outgoing Redial key twice redials the last dialed number. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6867i IP Phone supports two line keys, each with LED indicator lights. Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
Page 34 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide DESCRIPTION Conference Key - Begins a conference call with the active call. Presence Key - Accesses the partial and full contact presence information screens, which provide more detailed information about the selected contact.
Page 35: Model 6869I Ip Phone
IP Phone Models MODEL 6869I IP PHONE This section provides brief information about the Model 6869i IP Phone. It includes a list of features and describes the hard keys on the 6869i. 6869I PHONE FEATURES • 4.3” QVGA color TFT LCD with backlight •...
Page 36 Pressing the Outgoing Redial key twice redials the last dialed number. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6869i IP Phone supports two line keys, each with LED indicator lights. Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
Page 37 IP Phone Models DESCRIPTION Top Softkeys - 12 programmable keys that allow you to easily perform up to 44 specific functions and access enhanced services provided by third parties (e.g. XML applications). Bottom Softkeys - 5 programmable keys that support up to 24 functions. These keys also act as state-based keys allowing you to easily perform context-sensitive functions during specific states (i.e.
Page 38: Model 6873I Ip Phone
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MODEL 6873I IP PHONE This section provides brief information about the Model 6873i IP Phone. It includes a list of features and describes the hard keys on the 6873i. 6873I PHONE FEATURES •...
Page 39 Pressing the Outgoing Redial key twice redials the last dialed number. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6869i IP Phone supports two line keys, each with LED indicator lights. Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
Page 40: Firmware Installation Information
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide FIRMWARE INSTALLATION INFORMATION DESCRIPTION The firmware setup and installation for the IP phone can be done using any of the following: • Phone User Interface via the keypad (Phone UI) •...
Page 41: Installation Requirements
Category 5/5e straight through cabling (Category 6 straight-through cabling recommended for Gigabit Ethernet compliant phones) • Power source (6863i, 6865i, 6867i, and 6869i) • For Ethernet networks that supply inline power to the phone (IEEE 802.3af) use an Ethernet cable to connect from the phone directly to the network for power (no 48V AC power adapter required if using Power-over-Ethernet [PoE]) •...
Page 42: Configuration Server Requirement
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURATION SERVER REQUIREMENT A basic requirement for setting up the IP phone is to have a configuration server. The configuration server allows you to: • Store the firmware images that you need to download to your IP phone •...
Page 43: Firmware And Configuration Files
• <model>.cfg (for example, 6867i.cfg) - This file contains model specific information, where “model” should be the same string that is used for the model name (e.g. 6863i.cfg, 6865i.cfg, 6867i.cfg, 6869i.cfg, 6873i.cfg).
Page 44 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The following table provides the files that the phone requests from the configuration server during bootup of the phone: IP PHONE ASSOCIATED CONFIGURATION FILES LANGUAGE FILES MODEL FIRMWARE 6863i 6863i.st startup.cfg lang_ca.txt (Catalan)
Page 45: Configuration File Precedence
The last values to be applied to the phone configuration are the values that take effect. For example, if a parameter’s value is set in the local configuration (via Mitel Web UI or IP phone UI) and the same value was also set differently in one of the startup.cfg/<model>.cfg/<mac>.cfg files on the configuration server, the local configuration...
Page 46: Multiple Configuration Server Support
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 3. Copy the Mitel configuration files (startup.cfg, <model>.cfg, and <mac>.cfg) to the root directory of the configuration server. Notes: 1. The <mac> attribute represents the actual MAC address of your phone (i.e.
Page 47 Firmware and Configuration Files The above example uses TFTP to download all firmware files that exist in the “test1” directory on the specified server, to the phone Note: Specifying the download of a “.st” file is not supported. For example, the following filename should NEVER be entered as a value string for the “firmware server”...
Page 48 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The following table specifies the files that the original configuration server downloads, and the files that another server can download to the phone. FILES ALWAYS DOWNLOADED FROM ALL FILES THAT CAN BE DOWNLOADED FROM...
Page 49 (Catalan) lang_ca_va.txt (Valencian) lang_cs.txt (Czech - UTF-8) lang_cs_op.txt (Czech - ASCII) lang_cy.txt (Welsh) lang_de.txt (German) lang_da.txt (Danish) lang_el.txt (Greek - 6867i, 6869i, and 6873i only) lang_es.txt (Spanish) lang_es_mx.txt (Mexican Spanish) lang_eu (Euskera) lang_fi.txt (Finnish) lang_fr.txt (French) lang_fr_ca.txt (Canadian French) lang_gl.txt (Galego)
Page 50 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide TYPE OF FILE PARAMETERS THAT SUPPORT THE MULTIPLE CONFIGURATION SERVER FEATURE ARE: Transport Layer Security (TLS) Certificate sips root and intermediate certificates: Files sips local certificate: sips private key: sips trusted certificates: 802.1x Security Authentication Certificate...
Page 51 Firmware and Configuration Files The following example uses FTP to download the firmware file “lang_de.txt” (German language pack) from the “path” directory on server 1.2.3.4 using port 50: language 1:ftp://admin:admin!@1.2.3.4:50/path/lang_de.txt Transport Layer Security (TLS) Certificate Files The following example downloads no local certificate file: sips local certificate: The following example downloads the local certificate file from the original configuration server.
Page 52: Configuration Interface Methods
Chapter 2 CONFIGURATION INTERFACE METHODS...
Page 53: About This Chapter
TOPICS This chapter covers the following topics: TOPIC PAGE Configuration Methods page 2-3 • IP Phone UI page 2-3 • Mitel Web UI page 2-5 • Configuration Files (Administrator Only) page 2-16...
Page 54: Configuration Methods
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURATION METHODS DESCRIPTION You can use the following to setup and configure the IP phone: • IP phone UI • Mitel Web UI • Configuration files Not all parameters are available from all three methods. For more information...
Page 55 The following illustrations indicate the location of the Options Key on each phone model. Options Key 6865i 6863i 6869i 6867i 6873i USING THE OPTIONS KEY ON THE 6863I/6865I 1. Press the Options key on the phone to enter the Options List. 2. Use the to scroll through the list of options.
Page 56: Mitel Web Ui
MITEL WEB UI An administrator can setup and configure the IP phone using the Mitel Web UI. The Mitel Web UI supports Internet Explorer and Gecko engine-based browsers like Firefox, Mozilla or Netscape.
Page 57 Note: HTTPS uses port 443 instead of HTTP port 80 in its interactions with the TCP/IP lower layer. Both the HTTP and HTTPS port numbers are configurable using the configuration files, the IP Phone UI, the Mitel Web UI and DHCP Option 66. For more information about configuring these ports, see Chapter 4, the section, “Configuring the...
Page 58 1. The private key and certificate generate outside the phone and embed in the phone firmware for use by the HTTPS server during the SSL handshake. 2. Using the configuration files, the IP phone UI, or the Mitel Web UI, you can configure the following regarding HTTPS: •...
Page 59 “HTTPS Client/Server Configuration” page 4-33 ACCESSING THE MITEL WEB UI Use the following procedure to access the Mitel Web UI. 1. Open your web browser and enter the phone’s IP address or host name into the address field. The following is an example of the Login screen that displays.
Page 60 Status screen for the 6873i IP phone You can logout of the Mitel Web UI at any time by clicking Log Off. Depending on the model phone you are accessing, the following categories display in the side menu of the Mitel Web UI: Status, Operation, Basic Settings, Advanced Settings.
Page 61 (Applicable to User and Administrator) Softkeys and XML 6867i - 6 top, multi-functional, static softkeys (maximum of 20 functions) / 4 bottom, state-based, multi-functional softkeys (maximum of 18 functions). 6869i - 12 top, multi-functional, static softkeys (maximum of 44 functions) / 5 bottom, state-based, multi-functional softkeys (maximum of 24 functions).
Page 62 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Basic Settings The Basic Settings section provides the following options: HEADING DESCRIPTION Preferences Allows you to set the following General specifications on the IP phone. • Local Dial Plan (Admin Only) •...
Page 63 Troubleshooting Allows you to perform troubleshooting tasks whereby the results can be forwarded to Mitel Technical Support for analyzing and troubleshooting. Also displays system messages and error messages if applicable. Note: You can also specify whether a user can upload system information automatically or manually by configuring a parameter in the configuration files.
Page 64 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide HEADING DESCRIPTION Capture Tcpdump network packet capture functionality is natively available on the phones. Administrators can start/stop packet capturing, configure capture ports, set how long the capture should last, and retrieve the capture file through the Capture page.
Page 65 (2) enables the Web UI for administrators only. 3. Save the changes and close the <model>.cfg, <mac>.cfg or the startup.cfg file. 4. Restart the phone to apply the changes. The Mitel Web UI is disabled for a single IP phone or for all phones.
Page 66 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Blacklist for Web Interface Attacks An additional security feature is available for the Web UI whereby when the phone detects an attack on its Web UI, it will automatically blacklist the IP of the attacker. By default, when the initial attack is detected by the phone, access will be denied for 10 minutes.
Page 67: Configuration Files (Administrator Only)
3. Save the changes and close the configuration file. 4. If the parameter requires the phone to be restarted in order for it to take affect, use the IP Phone UI or the Mitel Web UI to restart the phone. LOCKING PARAMETERS IN THE CONFIGURATION FILE The IP Phones allow you to lock individual configuration parameters to prevent an end user from changing the configuration on the phone.
Page 68 This can be convenient when changes are made by a user to specific parameters on the phone locally (via Mitel Web UI or IP Phone UI), and the Administrator wants to set the parameters back to the default values using the configuration files.
Page 69 ^sip proxy port: 5060 ^sip registrar ip: pbx.company.com ^sip registrar port: 5060 <model>.cfg !sip proxy ip: pbx.mitel.com //this parameter is locked !sip proxy port: 5062 //this parameter is locked !sip registrar ip: pbx.mitel.com//this parameter is locked !sip registrar port: 5062//this parameter is locked...
Page 70: Configuration Server Redundancy Via Dns A Records
5064//this parameter is unlocked With this configuration, on the Web UI, the "sip proxy ip" and "sip registrar ip” parameters cannot be modified (they are grayed out), and the value is "pbx.mitel.com" since <model>.cfg has overwritten startup.cfg.
Page 71: Administrator Options
Chapter 3 ADMINISTRATOR OPTIONS...
Page 72: About This Chapter
For all models, an Administrator can use the IP Phone UI, the Mitel Web UI, or the configuration files to enter and change values. Note: Specific options are configurable only via the IP Phone UI, and/or Mitel Web UI, and/or configuration files.
Page 73: Administrator Level Options
Administrator can access only. These options allow the Administrator to configure and manage local and/or remote IP phones in a network. An Administrator can access and manage these options using the IP Phone UI, the Mitel Web UI, or the configuration files.
Page 74 Administrator options. Administrator Menu 6867i Mitel SIP Phone 6869i Mitel SIP Phone 6873i Mitel SIP Phone The following are administrator options in the "Options List" on the 6867i, 6869i, and 6873i: • Advanced Menu • Configuration Server •...
Page 75: Simplified Ip Phone Ui Options Menu
Note: When setting the “options simple menu” parameter, the menu changes in the Phone UI only. The Mitel Web UI is not affected. 6863i and 6865i FULL OPTIONS MENU...
Page 76 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 6867i and 6869i FULL OPTIONS MENU SIMPLIFIED OPTIONS MENU Language Removed Time and Date Removed Directory Removed Credentials Removed Call Forward Call Forward Lock Lock (Password Sub-Option Removed) Status Status Audio...
Page 77: Mitel Web Ui Options
Note: When using the simplified menu, you cannot change the Network settings from the IP Phone UI. If the network settings become misconfigured, you must use the Mitel Web UI to configure the network settings or factory default the phone through the Web UI and then use the Phone UI’s full options menu to recover the networks setting.
Page 78 A User has limited configuration options as shown in the following illustrations. Administrator Web UI Menu User Web UI Menu The following are options that an Administrator can configure in the Mitel Web UI (and are not available for the User to configure): • Operation->Reset •...
Page 79 802.1x Support • Troubleshooting REFERENCES For information about options available to a User AND Administrator in the Mitel Web UI, see your <Model-Specific> SIP Phone User Guide. For procedures to Restart your phone or restore factory defaults, see “Restarting Your Phone”...
Page 80: Configuration File Options
The Phone Status on the IP Phone displays the network status and firmware version of the IP phone. You can display phone status using the IP phone UI or the Mitel Web UI. PHONE STATUS VIA IP PHONE UI In the IP phone UI, the Phone Status options are available to the user and the administrator and do not require a password entry.
Page 81 Displays any error messages that occurred during the phone’s last reboot. PHONE STATUS VIA MITEL WEB UI The first screen that displays after logging into the Mitel Web UI for a phone is the Status screen. This screen also displays when selecting Status->System Information. The information on this screen is available to the user and the administrator as read-only.
Page 82 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The following is a description of the information on the Status screen: • Network Status • Displays the network status of the Ethernet ports at the back of the phone. You can also view the phone’s IP and MAC addresses.
Page 83: Restarting Your Phone
If the settings for the IP phone on the IP PBX system have been modified. Note: The SIP phones unregister all accounts before executing a reboot. You can restart the phone using the IP Phone UI or the Mitel Web UI. RESTARTING THE PHONE USING THE IP PHONE U...
Page 84: Restarting Using Mitel Web Ui
<model>.cfg, <mac>.cfg, and local configuration back to the original factory values. You can reset a phone to factory defaults using the IP Phone UI or the Mitel Web UI. Note: Performing a factory default is only applicable to the phone settings and does not affect the firmware version loaded on the phone.
Page 85 5. With the Factory Default option highlighted press the Select softkey. A “Factory Default?” prompt displays. 6. Press Yes to restart the phone. Press No to cancel the restart function. Settings Factory Defaults Using the Mitel Web UI MITEL WEB UI 1. Click on Operation->Reset->Current Settings.
Page 86 You can reset the IP Phone’s local configuration if required. The local configuration is the last updated configuration you performed using the IP Phone UI or the Mitel Web UI. Performing this action results in losing all recently user-modified settings. For more information about local configuration, see Chapter 1, the section, “Configuration File Precedence”...
Page 87: Basic Settings
Phone in the network. The following sections identify the options available to an Administrator only, or where indicated, to a User and Administrator. These tables also identify whether you can configure them using the Mitel Web UI, IP Phone UI, or the configuration files. 3-17...
Page 88: General Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide GENERAL SETTINGS PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Local Dial Plan sip dial plan A dial plan that describes the number and pattern of digits that a user dials to reach a particular telephone number.
Page 89 Administrator Level Options PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Display DTMF Digits display dtmf digits Enables and disables the display of DTMF digits on the IP phone display during a connected state. Note: This option For more information on this feature, see.
Page 90 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Call Hold Reminder call hold reminder Enables or disables the ability for the phone to initiate During Active Calls during active calls a continuous reminder tone on the active call when another call is on hold.
Page 91 Administrator Level Options PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Call Hold Reminder call hold reminder Enables or disables the reminder ring splash timer to start as soon as you put a call on hold (even when no other calls are active on the phone).
Page 92 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Call Waiting Tone call waiting tone Specifies the time period, in seconds, that the call Period period waiting tone is audible on an active call when another call comes in.
Page 93 Administrator Level Options PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Call Forward Key call forward key mode Allows you to configure the Call Forward mode to use Mode on the phone (Account, Phone, or Custom). You can configure Call Forward for all accounts or a specific account.
Page 94 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Play Warning Tone sip intercom Enables or disables a warning tone to play when the warning tone phone receives an incoming intercom call on an active line.
Page 95: Group Paging Rtp Settings
Administrator Level Options GROUP PAGING RTP SETTINGS PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Paging Listen paging group Allows you to specify up to 5 listening multicast addresses Addresses listening to send/receive a Real Time Transport Protocol (RTP) stream to/from these pre-configured multicast addresses without involving SIP signaling.
Page 96: Key Mapping
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide KEY MAPPING PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Map Redial Key To map redial key to Sets the Redial key as a Speeddial key if a value is entered for this parameter.
Page 97: Ring Tones
Administrator Level Options RING TONES PARAMETER IN PARAMETER IN PARAMETER IN DESCRIPTION IP PHONE UI MITEL WEB UI CONFIGURATION FILES Tone Set Tone Set tone set Globally sets a tone set for a specific country Note: This option For more information on this feature, can be set by both “Ring Tones and Tone Sets”...
Page 98 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETER IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES External alert external When an "alert-external" keyword appears in the header of the INVITE request, the configured Bellcore ring tone is applied to the IP phone.
Page 99: Directed Call Pickup
Administrator Level Options DIRECTED CALL PICKUP PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Directed Call Pickup directed call pickup Enables or disables the use of "directed call pickup" feature. For more information on this feature, see “Directed Call Pickup (BLF or XML Call Interception)”...
Page 100 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES ring splash volume Indicates the volume of the ring splash. For more information on this feature, see “Ring Signal Type for BLF and BLF/List”...
Page 101 Administrator Level Options TIME AND DATE PARAMETER IN PARAMETER IN PARAMETERS IN DESCRIPTION IP PHONE UI MITEL WEB UI CONFIGURATION FILES Time Format Time Format time format This parameter changes the time to 12 hour or 24 hour format. Use “0” for the 12 hour format and “1”...
Page 102: Live Dialpad
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETER IN PARAMETERS IN DESCRIPTION IP PHONE UI MITEL WEB UI CONFIGURATION FILES Time Server 1 Time Server 1 time server1 This parameter allows you to set the IP address of Time Server 1 in dotted decimal format.
Page 103 Specifies the URI to be called when an alphabetic key on a K680i keyboard attached to a 6867i or 6869i SIP phone is pressed. If this parameter is not defined or left blank, the phone’s native Directory search function will be launched.
Page 104 “Specifying the Screen Language to Use” page 5-52. Webpage Language web language The language you want to display for the Mitel Web UI. Valid values are: Note: This option can be set by both • 0 (English) is default Users and •...
Page 105 IP Phone. Entering a language value for this parameter allows users to enter text and characters in the Note: This option IP Phone UI, Mitel Web UI, and in XML applications via can be set by both the keypad on the phone, in the language(s) specified.
Page 106 • lang_cs.txt (Czech - UTF8) • lang_cs_op.txt (Czech - ASCII) • lang_cy.txt (Welsh) • lang_de.txt (German) • lang_da.txt (Danish) • lang_el.txt (Greek - 6867i, 6869i, and 6873i only) • lang_es.txt (Spanish) • lang_es_mx.txt (Mexican Spanish) • lang_eu.txt (Euskera) • lang_fi.txt (Finnish) •...
Page 107: Account Configuration
Account • Phone • Custom You can set the modes for DND and CFWD in the Mitel Web UI at the path Basic Settings->Preferences->General, or using the following parameters in the configurations files: • dnd key mode • call forward key mode The following table describes the behavior of the mode settings for DND and CFWD.
Page 108: Custom Ringtones
Note: Specific parameters are configurable using the Mitel Web UI only and are indicated where applicable. NOTIFICATION WHEN INCORRECT NETWORK SETTINGS ENTERED If an Administrator enters incorrect network settings over the IP Phone UI or the Mitel Web UI, such as: •...
Page 109 Network settings. If the phone cannot populate the Network settings, or if DHCP is disabled, you can set the Network options manually. PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES DHCP DHCP dhcp Enables or disables DHCP.
Page 110 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Primary DNS Primary DNS dns1 Primary DNS server IP address. For any of the IP address settings on the IP phone a domain name value can be entered instead of an IP address.
Page 111: Advanced Network Settings
Administrator Level Options ADVANCED NETWORK SETTINGS PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES DHCP User dhcp userclass Specifies the User Class DHCP Option 77 Class that the phone sends to the configuration server with the DHCP Request packet.
Page 112 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES LLDP Support LLDP lldp Enables or disables Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) on the IP Phone.
Page 113 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES XML HTTP HTTPS Server - https block http post Enables or disables the blocking of XML POSTs Block XML HTTP scripts from HTTP POSTs.
Page 114 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Cert Validation Validate https validate Enables or disables the HTTPS validation Certificates certificates of certificates on the phone. When this...
Page 115 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Check Check Certificate https validate Enables or disables the HTTPS validation Hostnames Hostnames hostname of hostnames on the phone. For more information, see Chapter 4, “HTTPS Server Certificate Validation”...
Page 116 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Type of Service RTCP tos rtcp The Differentiated Services Code Point RTCP (DSCP) for RTCP packets. For more information, see Chapter 4, “Type of Service (ToS), Quality of Service...
Page 117 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES SIP Priority SIP Priority tos priority map This parameter is based on the Type of Service (ToS), Differentiated Services RTP Priority RTP Priority...
Page 118: Sip Settings
2. For the 6863i and 6865i, Global SIP settings are applicable only to Lines 1 and 2. For the 6867i , 6869i, and 6873i, Global SIP settings are applicable only to Lines 1 to 4. To configure lines that do not have an associated Line hard key, Administrators must configure each individual line manually.
Page 119 Administrator Level Options Basic SIP Authentication Settings PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Screen Name Screen Name sip screen name Name that displays on the idle screen. Valid values are up to 20 alphanumeric (global) characters.
Page 120 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Password Password sip password Password used to register the IP phone with the SIP proxy. Valid values are up to (global) 20 alphanumeric characters.
Page 121 Administrator Level Options Basic SIP Network Settings PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Proxy Server Proxy Server sip proxy ip IP address of the SIP proxy server. Up to 64 alphanumeric characters.
Page 122 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Backup sip backup outbound The IP address or domain name of the Outbound Proxy proxy backup outbound SIP proxy server for...
Page 123 5-308. (per-line) Advanced SIP Settings In addition to the basic SIP settings, you can also configure the following advanced SIP parameters. These parameters may be configurable via the Mitel Web UI and/or the configuration files. PARAMETER IN PARAMETERS IN DESCRIPTION...
Page 124 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Explicit MWI sip explicit mwi The requested duration, in seconds, before the Subscription Period subscription period MWI subscription times out. The phone re-subscribes to MWI before the subscription period ends.
Page 125 Administrator Level Options PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Send MAC Address in sip send mac Adds an "Aastra-Mac:" header to the SIP REGISTER Message REGISTER messages sent from the phone to the call server, where the value is the MAC address of the phone.
Page 126 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Transport Protocol sip transport protocol The protocol that the IP phone uses to send out SIP messages. Notes: If you set the value of this parameter to 4 (TLS), the phone checks to see if the “sips persistent...
Page 127 Administrator Level Options PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Local SIP TLS Port sip local tls port Specifies the local source port (SIPS/TLS) from which the phone sends SIP messages. Notes: It is recommended that you avoid the conflict with any TCP ports being used.
Page 128 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES Registration Renewal sip registration renewal The threshold value, in seconds, prior to Timer timer expiration, that the phone renews registrations. The phone will automatically send registration renewals half-way through the registration period, unless half-way is more than the threshold value.
Page 129 Administrator Level Options PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES ACD Subscription sip acd subscription Specifies the time period, in seconds, that the IP Period period phone re-subscribes the Automatic Call Distribution (ACD) subscription service after a software/firmware upgrade or after a reboot of the IP phone.
Page 130 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION FILES XML SIP Notify sip xml notify event Enables or disables the phone to accept or reject an aastra-xml SIP NOTIFY message.
Page 131 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES DTMF Method sip dtmf method Sets the dual-tone multi-frequency (DTMF) method to use on the IP phone on (global) a global or per-line basis. Valid values are (Global and 0 (RTP), 1 (SIP INFO), or 2 (BOTH).
Page 132 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Packetization “sip customized Packetization interval (ptime) is a Interval codec” attribute measurement of the duration of PCM data...
Page 133 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Autodial Timeout sip autodial timeout Globally or on a per-line basis, specifies the time, in seconds, that the phone waits to dial a pre-configured number after the...
Page 134: Line Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide LINE SETTINGS An administrator can configure multiple lines on the IP phone with the same SIP network configuration (global) or a different SIP network configuration (per-line). The following table provides the number of lines available for each IP phone model.
Page 135: Softkeys, Programmable Keys, Expansion Module Keys
Notes: 1. *The M680i expansion module consists of 16 softkeys. You can have up to 3 expansion modules on an IP phone totalling 48 softkeys. Valid for 6865i, 6867i, 6869i, and 6873i phones. 2. **The M685i expansion module consists of 3 pages of 28 softkeys (for a total of 84).
Page 136: Action Uri
Specifies the interval, in seconds, between calls from the phone to the "action uri poll". You can set these parameters using the configuration files or the Mitel Web UI. REFERENCE For more information about setting the Action URIs for XML applications, see “Action URIs”...
Page 137 Administrator Level Options XML SIP NOTIFY EVENTS AND ACTION URIS In order for an XML push to bypass the firewall, the phone supports a proprietary SIP NOTIFY event (aastra-xml) with or without XML content. If XML content is provided in the SIP NOTIFY, it is processed directly by the phone as it is done for an XML PUSH.
Page 138: Configuration Server Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURATION SERVER SETTINGS The configuration server stores the firmware images, configuration files, and software when performing software upgrades to the IP phone. An administrator can configure the following parameters for the configuration server:...
Page 139 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Primary TFTP TFTP Path tftp path Specifies the path name for which the Path configuration files reside on the TFTP server for downloading to the IP Phone.
Page 140 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES FTP Server FTP Server ftp server The FTP server’s IP address or network host name. This will become effective after this configuration file has been downloaded into the phone.
Page 141 Administrator Level Options PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES HTTP Server HTTP Server http server The HTTP server’s IP address. This will become effective after this configuration file has been downloaded into the phone.
Page 142 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Download Path HTTPS Path https path Specifies the path name for which the configuration files reside on the HTTPS server for downloading to the IP Phone.
Page 143 24-hour period. This parameter works with TFTP, FTP, and HTTP servers. Notes: If a user is accessing the Mitel Web UI, they are not informed of an auto-reboot. Any changes made using the Mitel Web UI or the IP phone UI are not overwritten by an auto-resync update.
Page 144 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES Time (24-hour) auto resync time Sets the time of day in a 24-hour period for the IP phone to be automatically updated.
Page 145: Firmware Update Features
Using the “Firmware Update” page in the Mitel Web UI at the location Advanced Set- tings->Firmware Update. • Using the IP Phone UI or the Mitel Web UI to restart the phone. The phone automatically looks for firmware updates and configuration files during the boot process. •...
Page 146: Tls Support
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide TLS SUPPORT The IP Phones support a transport protocol called Transport Layer Security (TLS) and Persistent TLS. TLS is a protocol that ensures communication privacy between the SIP phones and the Internet. TLS ensures that no third party may eavesdrop or tamper with any message.
Page 147 PARAMETER PARAMETER PARAMETERS IN DESCRIPTION CONFIGURATION IP PHONE UI MITEL WEB UI FILES sips persistent tls Enables or disables the use of Persistent Transport Layer Security (TLS). Persistent TLS sets up the connection to the server once and re-uses that connection for all calls from the phone.
Page 148 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER PARAMETERS IN DESCRIPTION CONFIGURATION IP PHONE UI MITEL WEB UI FILES sip persistent tls Allows you to configure the keep-alive keep alive feature for persistent TLS connections only. When this feature is configured, the phone will send keep-alive pings to the proxy server at configured intervals.
Page 149 This parameter is required when configuring TLS (optional for Persistent TLS.) Note: The certificate files must use the format “.pem”. To create custom certificate files to use on your IP phone, contact Mitel Technical Support. For more information, see Chapter 6, the section, “Transport Layer Security (TLS)”...
Page 150 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER PARAMETERS IN DESCRIPTION CONFIGURATION IP PHONE UI MITEL WEB UI FILES Private Key sips private key Allows you to specify a Private Key file to use Filename when the phone uses the TLS transport protocol to setup a call.
Page 151: 802.1X Support
Protocols. Note: If configuring 802.1x using the IP Phone UI, the certificates and private keys must already be configured and stored on the phone. Use the configuration files or the Mitel Web UI to load certificates and private keys An Administrator can configure the following parameters for the 802.1x Protocol.
Page 152 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER PARAMETER IN PARAMETERS IN DESCRIPTION MITEL WEB UI CONFIGURATION IP PHONE UI FILES EAP-TLS SETTINGS Root and 802.1x root and Specifies the file name that contains the Intermediate intermediate root and intermediate certificates related...
Page 153: Troubleshooting
Administrator Level Options TROUBLESHOOTING The Troubleshooting feature in the Mitel Web UI provides tasks that a system administrator can perform on the IP phones for troubleshooting purposes. Using this feature, a system administrator can: • Assign an IP address and IP port to which log information will be transmitted •...
Page 154: Configuring Network And Session Initiation Protocol (Sip) Features
Chapter 4 CONFIGURING NETWORK AND SESSION INITIATION PROTOCOL (SIP) FEATURES...
Page 155: About This Chapter
This chapter provides the information required to configure the Network and Global SIP features on the IP Phone. These features are password protected on the IP Phone UI and the Mitel Web UI. This chapter also includes procedures for configuring the Network and Global SIP features via the configuration files, the IP Phone UI, and the Mitel Web UI where applicable.
Page 156: Overview
Appendix A, the section “Password Settings” page 15. The procedures in this section include configuring from the IP phone UI and the Mitel Web UI. To configure the IP phones using the configuration files, see Appendix , “About this Appendix.”...
Page 157: Network Settings
Network Settings NETWORK SETTINGS This section describes the basic network settings on the IP phone which include configuring for: • DHCP • IP Address (of phone) • Subnet Mask (of phone) • Gateway • Primary DNS • Secondary DNS • Hostname •...
Page 158 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The network administrator chooses which of these parameters (if any) are supplied to the IP phone by the DHCP server. The administrator must configure the phone manually to provide any required network parameters not supplied by the DHCP server.
Page 159 Quit softkey to return to the idle screen. Enabling/Disabling DHCP Using the Mitel Web UI Use the following procedure to enable/disable DHCP using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Network->Basic Network Settings.
Page 160 For specific parameters you can set in the configuration files, see Appendix A, the section, “DHCP Option Settings” page A-12 Option 43 The Mitel phones also support Option 43 as referenced in RFC 2132. Option 43 consists of the following sub-options: SUB-OPTION/CODE DESCRIPTION Configuration server (protocol, server, and path).
Page 161 The following is an Option 43 example using Linux. On the startup of the phones, when the DHCP server receives the request with the information in this example, it allows the 6867i phones to use FTP and the 6869i phones to use TFTP from the same server.
Page 162 “tftp://tftpsvr.example.com”; Option 43 Redirection and Configuration Server (RCS) Bypass DHCP Option 43 includes the ability to bypass contacting Mitel's Redirection and Configuration Server (RCS), in addition to the previous support of setting the configuration server to contact. A sub-option code 3 uses a boolean value (true or false) that controls whether or not the phone should contact the RCS after a factory default.
Page 163 AastraIPPhone.cfg-server-name code 02 = text; option AastraIPPhone.contact-rcs code 03 = boolean; Subnet 192.168.1.0 netmask 255.255.255.0 { #The 6867i phones do not contact the RCS but use the defined FTP server for configuration #files. class "vendor-class-67i" { match if option vendor-class-identifier="AastraIPPhone6867i";...
Page 164 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide • If Line 2 is configured for another service but no outbound proxy is wanted/required, ad- ministrators should not leave the outbound proxy as undefined (i.e. 0.0.0.0) as the phone will use the outbound proxy located in the Global SIP profile. Instead, administrators should specify the proxy/registrar’s address as the outbound proxy.
Page 165 Network Settings SUB-OPTION/ DESCRIPTION RULE CODE VLAN ID value Must be 4 bytes, whereas the first and second byte must be 0x00, and the third and fourth bytes encompass the VLAN ID. The valid range of the VLAN ID is 1 - 4095. For example, a VLAN ID of 100 (in dec) is 00 00 00 64 in hex.
Page 166 Notes: 1. The hostname of [<model><MAC address>] automatically populates the field on initial startup of the phone. For example, for a 6867i, the “Hostname” field is automatically populated as “67i00085D164435”, where the model number is “6867i” and the MAC address is “00085D164435”.
Page 167 Valid values are up to 64 alpha-numeric characters. You can use a fully qualified domain name if required. 6. Restart the phone for the change to take affect. For the 6867i/6869i: 1. Press on the phone to enter the Options List.
Page 168 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MITEL WEB UI 1. Click on Advanced Settings->Network->Basic Network Settings. 2. By default, the “Hostname” field is automatically populated with [<Model><MAC address>] of your phone (for example, 53i00085D164435). 3. If you want to change the hostname, enter a hostname for your phone in the “Hostname”...
Page 169 DONE. Valid values are up to 64 alpha-numeric characters. For example, “admin”. 7. Restart the phone for the change to take affect. For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey.
Page 170 In addition, an administrator can override this order of precedence by setting a configuration parameter called, dhcp config option override (configuration files), DHCP Download Options (Mitel Web UI), or Download Options (IP Phone UI). Setting this parameter results in the phone only using the chosen DHCP option and ignoring the other options.
Page 171 6. Choose an option that you want to use to override the DHCP normal precedence order, and press Done. 7. Restart the phone for the selection to take affect. For the 6867i/6869i: 1. Press on the phone to enter the Options List.
Page 172 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 7. Select one of the following DHCP download options: • Any (default) - no override - uses normal precedence order of 43, 160, 159, 66 • Option 43 • Option 66 •...
Page 173 Network Settings CONFIGURATION SERVER DOWNLOAD PRECEDENCE An Administrator can set the phone’s download precedence to ignore DHCP, (only during the boot when the remote configuration server is contacted) and use the following precedence instead: 1. Configuration URI, 2. DHCP, and then 3.
Page 174 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password using the keypad. Default is “22222”. 4. Select Network > Settings.
Page 175: Multiple Dhcp Servers
Network Settings Configuring a Download Precedence Using the Mitel Web UI Use the following procedure to configure a download precedence using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Network->Advanced Network Settings. 2. In the “DHCP Download Options” field, select “Disabled” from the list of options.
Page 176: Dns Caching
Errors Messages Display when Incorrect Network Settings Entered The IP Phone UI AND the Mitel Web UI immediately notify the Administrator if an incorrect value is being entered for the following network parameters in the IP Phone UI and the Mitel Web UI: •...
Page 177 7. Select DNS and enter a Primary and/or Secondary DNS server. 8. Press Done to save the changes. The IP phone is manually configured. For the 6867i/6869i: Note: To manually configure DHCP parameters, DHCP must be disabled on the phone. 1. Press on the phone to enter the Options List.
Page 178 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 3. Enter the Administrator password and press the blue Enter key. Default is “22222”. 4. Press the Network icon. Note: If required, swipe left on the screen to navigate to the second page of options.
Page 179 Full-duplex transmission implies a bidirectional line (one that can move data in both directions). On the 6863i IP phone, you can set the full-duplex transmission to transmit in 10Mbps or in 100Mbps. For the 6865i, 6867i, 6869i, and 6873i IP phones, you can set the full-duplex transmission to transmit in 1000Mbps.
Page 180 Configuring the LAN Port and PC Port You can configure the Ethernet port transmission method to use on the IP phones using the configuration files, the IP Phone UI, or the Mitel Web UI. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Network Settings”...
Page 181 11. Press Done (3 times) to finish configuring the configuration server protocol for the IP phone. Note: The session prompts you to restart the IP phone to apply the configuration settings. 12. Select Restart. For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey.
Page 182 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 4. Press the Network icon. Note: If required, swipe left on the screen to navigate to the second page of options. 5. Press the Ethernet Ports icon. 6. With LAN Port highlighted, select a negotiation method to use on port 0. Valid values are: •...
Page 183 • Auto Negotiation • Full Duplex, 10Mbps • Full Duplex, 100Mbps • Full Duplex, 1000Mbps (applicable for the 6865i, 6867i, 6869i, and 6873i IP phones only) • Half Duplex, 10Mbps • Half Duplex, 100Mbps • Half Duplex, 1000Mbps (applicable for the 6865i, 6867i, 6869i, and 6873i IP phones only) Default is Auto Negotiation.
Page 184: Advanced Network Settings
ADVANCED NETWORK SETTINGS You can set advanced network settings on the IP phone such as Network Time Protocol (NTP) Time Servers, Virtual LAN (VLAN), and Quality of Service (QoS) using the Mitel Web UI or the configuration files. Note: The available advanced network parameters via the IP phone UI are VLAN and QoS only.
Page 185 Network Settings Configuring SIP and TLS Source Ports Using the Mitel Web UI Use the following procedure to configure SIP and TLS source ports using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings.
Page 186 Delivery of web page content to a browser client over a secure connection. • Execution of HTTP GET and POST requests received over a secure connection. Using the configuration files, the IP phone UI, or the Mitel Web UI, you can configure the following regarding HTTPS: •...
Page 187 Network Settings For the 6863i/6865i: IP PHONE UI 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Configuration Server. 4. Select HTTPS Settngs. Configure HTTPS Client: 5. Select HTTPS Client. 6. Select Client Method. 7.
Page 188 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide For the 6867i/6869i: IP PHONE UI 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password using the keypad. Default is “22222”.
Page 189 8. Press the Save softkey. 9. Restart the phone for the selection to take affect. MITEL WEB UI 1. Click on Advanced Settings->Network->HTTPS Settings. 2. Select an HTTPS client method to use from the HTTPS Client Method field. Valid values are: •...
Page 190: Https Server Certificate Validation
The HTTPS client on the IP Phones support validation of HTTPS certificates. This feature supports the following: • Comodo (EssentialSSL and 4096-bit RSA), CyberTrust, DigiCert, Entrust, GoDaddy, Geo- Trust, Mitel MiVoice Border Gateway (MBG), Symantec (Class 3 Secure Server CA - G4), Thawte, TrustZone, or Verisign signed certificates • User-provided certificates •...
Page 191 The download of the user-provided certificates are based on a filename specified in the configuration parameter, https user certificates (Trusted Certificates Filename in the Mitel Web UI; user-provided certificates are not configurable via the IP Phone UI). The user-provided certificates are saved on the phone between firmware upgrades but are deleted during a factory default (or if the configured value in the https user certificates/Trusted Certificates Filename parameter/setting is changed or omitted).
Page 192 Configuring HTTPS Server Certificate Validation An Administrator can configure HTTPS Server Certificate Validation using the configuration files, the IP Phone UI, or the Mitel Web UI. Use the following procedures to configure the HTTPS server certificate validation on the IP phones.
Page 193 Network Settings For the 6863i/6865i: IP PHONE UI 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Configuration Server. 4. Select HTTPS Settings->Cert. Validation. The following list displays: • Enable • Check Expires •...
Page 194 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 13. Press DONE to save the change and return to the Certificates screen. Note: This change is immediately applied after pressing DONE. For the 6867i/6869i: IP PHONE UI 1. Press on the phone to enter the Options List.
Page 195 8. In the Check Hostnames checkbox, press the checkbox to enable the feature. 9. Press the Save softkey. 10. Restart the phone for the selection to take affect. MITEL WEB UI 1. Click on Advanced Settings->Network->HTTPS Settings. HTTPS Validation Certificate Parameters 2.
Page 196 VLAN parameters. If you choose to change these parameters, you can configure them using the configuration files, the IP Phone UI, or the Mitel Web UI. The following sections describe the VLAN features you can configure on the IP phones.
Page 197 PC Port (without a VLAN ID) to be tagged with the configured VLAN ID before being forwarded to the LAN Port. For configuring this feature via the Phone UI and the Mitel Web UI, see “Configuring VLAN (optional)”...
Page 198 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide When the VLAN global configuration parameter, "tagging enabled" is set to 1, VLAN priority for IP packets is mapped to the DSCP value instead of a single priority for all packets. An administrator can also configure VLAN priority for non-IP packets using the "priority non-ip"...
Page 199 7. Press Done (3 times) to save the changes. Note: The session prompts you to restart the IP phone to apply the configuration settings 8. Select Restart. For the 6867i/6869i: 1. Press on the phone to enter the Options List.
Page 200 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 7. Restart the phone for the selection to take affect. For the 6873i: 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password and press the blue Enter key. Default is “22222”.
Page 201 Network Settings • RTCP = 46 Note: If you change the ToS/DSCP setting for a Protocol, and VLAN is enabled, you will need to map the applicable priority to the Protocol setting as shown in the first table in “DSCP Range/VLAN Priority Mapping” page 4-44.
Page 202 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide For the 6863i/6865i: IP PHONE UI 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Network Settings. 4. Select Ethernet and VLAN. To globally enable/disable VLAN and set priority for non-IP packet: 5.
Page 203 25. Navigate back to the Options List menu. 26. Select Restart Phone and follow the prompts to restart the phone and apply the configu- ration changes. For the 6867i/6869i: IP PHONE UI 1. Press on the phone to enter the Options List.
Page 204 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 4. Select Network > VLAN. To globally enable/disable VLAN and set priority for non-IP packets: 5. In the Basic Settings > VLAN field enable VLAN by pressing the right navigation key.
Page 205 Network Settings • VLAN Settings->PC Port VLAN->PC Port VLAN ID: 4095 12. In the PC Port VLAN > Priority field, enter a value from 0 to 7 to specify the PC Port VLAN priority. Default is 0. 13. Press the Save softkey. 14.
Page 206 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 10. In the LAN Port VLAN > RTP Priority field, enter a value from 0 to 7 to specify the RTP priority for the LAN Port. Default is 5. 11. In the LAN Port VLAN > RTCP Priority field, enter a value from 0 to 7 to specify the RTCP priority for the LAN Port.
Page 207 Network Settings 2. Enable VLAN by checking the VLAN Enable field check box. (Disable this field by un- checking the check box). 3. With VLAN enabled, select the priority (0 to 7) for non-IP packets in the Priority, Non-IP Packet field. To set VLAN ID and priority for the LAN Port (Port 0): 4.
Page 208 IP address and the port from which the request came. An Administrator can configure “Rport” using the configuration files or the Mitel Web UI. Configuring Rport Using the Configuration Files Use the following procedures to configure Rport on your phone.
Page 209 Network Time Protocol (NTP) is a protocol that the IP phone uses to synchronize the phone clock time with a computer (configuration server) in the network. To use NTP, you must enable it using the configuration files or the Mitel Web UI. You can specify up to three time servers in your network.
Page 210 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Configuring NTP Servers (optional) Use the following procedure to enable/disable and configure the NTP servers using the configuration files. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Time Server Settings”...
Page 211 Network Settings Use the following procedure to enable/disable and configure the NTP Servers using the Mitel Web UI. MITEL WEB UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. Enable the "NTP Time Servers" field by checking the check box.
Page 212: Global Sip Settings
You configure and modify these parameters and associated values using the configuration files, the IP phone UI, or the Mitel Web UI. The Mitel Web UI and configuration file methods configure global and per-line SIP settings on the IP phone. The IP phone UI configures global SIP settings only.
Page 213 Global SIP Settings SIP GLOBAL PARAMETERS IP PHONE UI MITEL WEB UI PARAMETERS CONFIGURATION FILE PARAMETERS PARAMETERS SIP GLOBAL AUTHENTICATION PARAMETERS • Screen Name • Screen Name • sip screen name • Screen Name 2 • sip screen name 2 •...
Page 214 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide SIP PER-LINE PARAMETERS IP PHONE UI PARAMETERS MITEL WEB UI PARAMETERS CONFIGURATION FILE PARAMETERS SIP PER-LINE AUTHENTICATION PARAMETERS • Screen Name • Screen Name • sip lineN screen name • Screen Name 2 •...
Page 215 Global SIP Settings Specific sets of SIP parameters are inter-dependent with each other. To prevent conflicting parameter values from being applied, per-line values always take precedence over the corresponding set of global values. For example, if a parameter value is configured for one of the per-line sets, all parameters from that set are applied and all parameters from the corresponding global section are ignored, even if some of the parameters within the global set are not defined in the per-line set.
Page 216 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide BACKUP PROXY/REGISTRAR SUPPORT The IP phones support a backup SIP proxy and backup SIP registrar feature. If the primary server is unavailable, the phone automatically switches to the backup server allowing the user's phone to remain in service.
Page 217 Global SIP Settings • The ability to support SIP outbound on all connection types. • The ability to configure the SIP outbound keep alive timer. • The ability to reestablish failed outbound connections in the background. • The ability to support the DNS Cache Time-to-Live (TTL) requirements Using this feature depends on the SIP network settings on your phone.
Page 218 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide SIP OUTBOUND ENABLED AND backup proxy and backup registrar • Establishes flow to the primary proxy and registrar. configured, • If the flow to the primary registrar fails, the phone: •...
Page 219 Global SIP Settings Configuring a Backup Outbound Proxy To configure this feature an Administrator can set the following parameters in the configuration files or the Mitel Web UI: PARAMETER MITEL WEB UI CONFIGURATION FILE CONFIGURATION CONFIGURATION sip outbound support sip symmetric udp signaling...
Page 220 For example, if the phone is configured with sip proxy ip of "ana.mitel.com", and sip proxy port of "0", the SRV lookup may return multiple servers, based on the priorities if one is selected as primary and others are selected as secondary.
Page 221 You can configure SIP authentication settings using the configuration files, the IP Phone UI, or the Mitel Web UI. Note: To configure the SIP settings per-line, use the configuration files or the Mitel Web CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “SIP...
Page 222 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 11. Press Done to save the changes. 12. Select Password to enter the password used to register the IP phone with the SIP proxy. Note: The IP phones accept numeric passwords only.
Page 223 Note: The IP phones accept numeric passwords only. 11. Press the Save softkey. 12. Restart the phone for the changes to take affect. MITEL WEB UI 1. For global configuration, click on Advanced Settings->Global SIP->Basic SIP Authen- tication Settings. 4-70...
Page 224 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 2. Or, for per-line configuration, click on Advanced Settings->Line N ->Basic SIP Authen- tication Settings. Configure SIP Authentication Settings: 3. In the "Screen Name" field, enter the screen name that displays on the idle screen.
Page 225 You can configure SIP network settings using the configuration files, the IP Phone UI, or the Mitel Web UI. Note: To configure the SIP settings per-line, use the configuration files or the Mitel Web CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “SIP...
Page 226 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 9. Enter an IP address or fully qualified host name in the Registrar Server field. Default is 0.0.0.0. A global value of 0.0.0.0 disables registration. However, the phone is still active and you can dial using username@ip address of the phone.
Page 227 Global SIP Settings A global value of 0.0.0.0 disables registration. However, the phone is still active and you can dial using username@ip address of the phone. If the Registrar IP address is set to 0.0.0.0 for a per-line basis (i.e, line 1, line 2, etc.), then the register request is not sent, the "No Service"...
Page 228 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 11. Restart the phone for the changes to take affect. MITEL WEB UI 1. For global configuration, click on Advanced Settings->Global SIP->Basic SIP Network Settings. 2. Or, for per-line configuration, click on Advanced Settings->Line N ->Basic SIP Network Settings.
Page 229 Global SIP Settings 6. In the "Backup Proxy Port" field, enter a port number for accessing the backup proxy server. 7. In the "Outbound Proxy Server" field, enter the SIP outbound proxy server IP address or fully qualified domain name. This parameter allows all SIP messages originating from a line on the IP phone, to be sent to an outbound proxy server.
Page 230: Advanced Sip Settings (Optional)
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide ADVANCED SIP SETTINGS (OPTIONAL) Advanced SIP Settings on the IP Phone allow you to configure specific features on the phone. The following table provides a list of Advanced SIP Settings that you can configure using the Mitel Web UI or the configuration files.
Page 231 Global SIP Settings MITEL WEB UI PARAMETERS CONFIGURATION FILE PARAMETERS sip subscription timeout retry timer sip subscription failed retry timer Chapter 5, Chapter 5, BLF Subscription Period (see sip blf subscription period (see “Configuring Operational Features” “Configuring Operational Features” Chapter 5,...
Page 232 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MITEL WEB UI 1. For Global configuration, click on Advanced Settings->Global SIP->Advanced SIP Set- tings. Or for per-line configuration, click on Advanced Settings->Line N. 2. Enable the "Explicit MWI Subscription" field by checking the check box.
Page 233 Global SIP Settings 4. Enable the “MWI for BLA Account” to enable or disable a BLA configured line to send an MWI SUBSCRIBE message for the BLA account. Notes: 1. If you change the setting on this parameter, you must reboot the phone for it to take affect.
Page 234 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 10. In the "Transaction Timer" field, enter the amount of time, in milliseconds, that the phone allows the call server (registrar/proxy) to respond to SIP messages that it sends. Valid values are 4000 to 64000. Default is 4000.
Page 235 Global SIP Settings 18. (For Sylantro/BroadWorks servers) The “ACD Subscription Period” field is enabled by default with a value of 3600 seconds. This feature sets the time period, in seconds, that the IP phone re-subscribes the BLF subscription service after a software/firmware upgrade or after a reboot of the IP phone. For information about setting the “ACD Subscription Period”, see Chapter 5, the section, “ACD Subscription Period”...
Page 236: Real-Time Transport Protocol (Rtp) Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide For information about setting this feature, see Chapter 5, the section, “XML SIP Notify Events” page 5-297 25. Click Save Settings to save your changes. REAL-TIME TRANSPORT PROTOCOL (RTP) SETTINGS Real-time Transport Protocol (RTP) is used as the bearer path for voice packets sent over the IP network.
Page 237 With smaller file sizes and lower bit rates, the network equipment can store and stream digital media content over a network more easily. Mitel IP phones support the International Telecommunications Union (ITU) transmission standards for the following CODECs: •...
Page 238 AMR AND AMR-WB (G722.2) CODECS (LICENSED FEATURE) Administrators can configure Adaptive Multi-Rate (AMR) and Adaptive Multi-Rate Wideband (AMR -WB) codecs on the 6863i, 6865i, 6867i, 6869i, and 6873i IP phones. AMR/AMR-WB codecs provide improved speech quality during calls due to wider speech bandwidth, and cover both real-time transfers through Real-time Transport Protocol (RTP) and non-real-time transfers through stored files.
Page 239 Global SIP Settings The following tables list the AMR/AMR-WB codec modes and corresponding bit-rates. AMR Codec Modes AMR MODE BIT-RATE (KBPS) 4.75 5.15 5.90 6.70 7.40 7.95 10.2 12.2 AMR-WB (G.722.2) Codec Modes AMR-WB MODE BIT-RATE (KBPS) 6.60 8.85 12.65 14.25 15.85 18.25...
Page 240 (if a license is available), or select from up to 14 codecs for the phones AND customize a codec preference list of up to 10 codecs. In the Mitel Web UI, codecs 2 through 10 can be set to “None”...
Page 241 Global SIP Settings The valid values for creating a codec preference list are as follows (in numerical order of payload). Customized Codec Settings ATTRIBUTE VALUE payload Configuration Files Web UI 0 - G711u/8000 G.711u (8K) Codec 1 8 - G711a/8000 G.711a (8K) Codec 2 9 - G722/8000...
Page 242 The IP phones support out-of-band Dual-Tone Multifrequency (DTMF) mode as referenced in RFC2833. In the Mitel Web UI, you can enable or disable this feature as required. The "out-of-band DTMF" is enabled by default. In out-of-band mode, the DTMF audio is automatically clamped (muted) and DTMF digits are not sent in the RTP packets.
Page 243 Description Protocol Security (SDES) key negotiation, for encryption and authentication of RTP/RTCP messages sent and received by the Mitel IP phones on your network. As administrator, you specify the global SRTP setting for all lines on the IP phone. You can choose among three levels of SRTP encryption, as follows: •...
Page 244: Silence Suppression
This prevents capture of the key used for SRTP encryption. To enable TLS, set the Transport Protocol parameter (located on the Global SIP Settings menu) to TLS. You can configure SRTP on a global or per-line basis using the configuration files or the Mitel Web UI.
Page 245 5. Press Done (2 times) to save the change. Note: The session prompts you to restart the IP phone to apply the configuration settings 6. Select Restart. For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey.
Page 246 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MITEL WEB UI 1. Click on Advanced Settings->Global SIP->RTP Settings. Global Settings: 2. Click on Advanced Settings->Line <N>->RTP Settings. Per-Line Settings: 3. Enter an RTP Port Base in the RTP Port field. Default is 3000.
Page 247 Global SIP Settings 5. Select a method to use from the “DTMF Method” list box. Valid values are RTP, SIP Info, Both. Default is RTP. Note: You can configure the DTMF Method on a global or per-line basis. 6. Select the type of RTP encryption to use from the “RTP Encryption” list box. Valid values are SRTP Disabled, SRTP Preferred, or SRTP Only.
Page 248: Rtcp Summary Reports
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide • None • G.722 • G.711u/8K • G.711u/16K • G.711a/8K • G.711a/16K • G.729 • G.726-16 • G.726-24 • G.726-32 • G.726-40 • L16 (8K) • L16 (16K) • AMR (Licensed feature) •...
Page 249: Autodial Settings
Global SIP Settings • sip LineN rtcp summary reports • sip rtcp summary report collector • sip LineN rtcp summary report collector • sip rtcp summary report collector port • sip LineN rtcp summary report collector port Note: The transport protocol used for RTCP summary reports is also configurable. Refer "Configurable Transport Protocol for SIP Services and RTCP Summary Reports‚"...
Page 250 A-123 CONFIGURING AUTODIAL USING THE MITEL WEB UI Use the following procedure to configure Autodial using the Mitel Web UI. By default, your IP phone uses the global settings you specify for Autodial for all lines on your IP phone. However, you can also configure Autodial on a per-line basis.
Page 251 Global SIP Settings 2. In the “Autodial Number” field, specify the SIP number that the IP phone dials whenever the IP phone is off-hook. An empty (blank) value disables autodial on the phone. For example: 8500 3. In the “Autodial Timeout” field, specify a value, in seconds, for the timer as follows: •...
Page 252: Configuration Server Protocol
The TFTP setting is the default download protocol. You can configure the type of protocol that the IP phones use by setting it in the configuration files, the IP phone UI, or the Mitel Web UI. Note: For DHCP to automatically populate the IP address or domain name for the TFTP, FTP, HTTP, or HTTPS server, your DHCP server must support download protocol as referenced in RFC2131 and RFC1541 for Option 66.
Page 253 Configuration Server Protocol IP PHONE UI For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Configuration Server. 4. Select Download Protocol. 5. Select from the following: • Use TFTP • Use FTP •...
Page 254 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 9. Use the following table to configure the applicable server. TFTP SETTINGS • Select Primary TFTP • Enter the IP address or fully qualified domain name of the primary TFTP server.
Page 255 Configuration Server Protocol HTTP SETTINGS • Select HTTP Server • Enter the IP address of the HTTP server. • Press Done or Set. • Select HTTP Path. • Enter the path name for which the configuration files reside on the HTTP server for downloading to the IP Phone.
Page 256 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Note: For more information on configuring the HTTPS security method, HTTP to HTTPS redirect, and HTTPS server blocking for HTTP XML POSTs, see the section, “HTTPS Client/Server Configuration” page 4-33 10. Press Done or Set repeatedly until the session prompts you to restart the IP phone to apply the configuration settings.
Page 257 Configuration Server Protocol For the 6873i: IP PHONE UI 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password and press the blue Enter key. Default is “22222”. 4. Press the Configuration Server icon. Note: If required, swipe left on the screen to navigate to the second page of options.
Page 258 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Use the following table to configure the applicable server. TFTP SETTINGS • In the Primary Server field, enter the IP address or fully qualified domain name of the primary TFTP server.
Page 259 Configuration Server Protocol MITEL WEB UI 1. Click on Advanced Settings->Configuration Server. 2. Select the protocol from the "Download Protocol" list box. Valid values are TFTP, FTP, HTTP, and HTTPS. Default is TFTP. 4-106...
Page 260 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The IP phone uses the protocol you select to download new firmware and configuration files from the configuration server. Use the following table to configure the applicable server. TFTP • Enter an IP address or fully qualified domain name in the "TFTP Server" field.
Page 261 Configuration Server Protocol 3. Click Save Settings to save your settings. Note: The session prompts you to restart the IP phone to apply the configuration settings. 4. Select Operation->Reset and click Restart. 4-108...
Page 262: Configuring Operational Features
Chapter 5 CONFIGURING OPERATIONAL FEATURES...
Page 263: About This Chapter
About this Chapter ABOUT THIS CHAPTER The IP phones have specific operational features you can configure to customize your IP phone. This chapter describes each feature and provides procedures for configuring your phone to use these features. TOPICS This chapter covers the following topics: TOPIC PAGE Operational Features...
Page 264 Press-and-Hold Speeddial Keypad Keys page 5-155 • Hard Key Reprogramming page 5-156 • Customizing the Key Type List in the Mitel Web UI page 5-163 • Speeddial Prefixes page 5-165 • Enabling/Disabling Ability to Add or Edit a Speeddial Key page 5-165 •...
Page 265 5-214 • Last Call Return (LCR) (Sylantro Servers) page 5-224 • Call Forwarding page 5-225 • Configuring Call Forward via the IP Phone UI (6867i/6869i/6873i) page 5-240 • SIP Phone Diversion Display page 5-246 • Display Name Customization page 5-247 •...
Page 266 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide TOPIC PAGE • Centralized Conferencing (for Sylantro and BroadSoft Servers) page 5-307 • Custom Ad-Hoc Conference page 5-312 • “SIP Join” Feature for 3-Way Conference page 5-312 • Conference/Transfer Support for Live Dial Mode page 5-313 •...
Page 267: Operational Features
USER PASSWORDS A user or an administrator can change the user passwords on the phone using the configuration files, the IP phone UI, or the Mitel Web UI. Use the following procedures to change the user password. Note: The IP phones support numeric characters only in passwords. If you enter a password with alpha characters, the phone uses the default password instead.
Page 268 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide For the 6867i/6869i: 1. Press to enter the Options List. 2. Select Lock > Password. 3. In the “Current Password” field enter the current user password. 4. In the “New Password” field enter the new user password.
Page 269: Administrator Passwords
Operational Features You can reset a user password using the Mitel Web UI only at the path Operation->Phone Lock. Use the following procedure to reset a user password. MITEL WEB UI 1. Click on Operation->Phone Lock. 2. In the “Reset User Password” field, click Reset.
Page 270: Locking/Unlocking The Phone
You can lock/unlock a phone using the configuration files, the IP Phone UI, or the Mitel Web UI. You can use any of the following methods to lock/unlock a phone: •...
Page 271 Options List. The prompt, “To unlock the phone...Password:” 2. Enter the user or administrator password and press Enter. Default is “22222”. The phone unlocks. For the 6867i/6869i: IP PHONE UI Lock the phone: 1. Press on the phone to enter the Options List.
Page 272 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide LOCKING/UNLOCKING THE PHONE USING THE MITEL WEB UI Use the following Mitel Web UI procedure to lock/unlock an IP phone and prevent it from being used or configured. MITEL WEB UI Lock the phone: 1.
Page 273 Using the Mitel Web UI, you can configure a softkey on the phone (softkey, programmable key, expansion module key) to use as a lock/unlock key. In the Mitel Web UI, you assign the function of the softkey as “Phone Lock”.
Page 274 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide For the 6863i/6865i: IP PHONE UI Lock the phone: 1. Press the LOCK softkey. The phone locks. The LED for the softkey AND the Message Waiting Lamp illuminate steady ON. An “Unlock” label appears next to the softkey you just pressed.
Page 275: Emergency Dial Plan
Operational Features Unlock the phone: 1. Press the Unlock softkey. A password prompt displays. 2. Enter the user or administrator password and press the blue Enter key. Default is “22222”. A prompt “Unlock the Phone?” displays. 3. Select Yes to unlock the phone. EMERGENCY DIAL PLAN Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services...
Page 276: Prefix Dialing
You can enable this feature by adding prepend digits to the end of the Emergency Dial Plan parameter string in the configuration files or the Mitel Web UI at Operation->Phone Lock. For example, if you specify the emergency dial plan with a prepend map of “911,9”, if the user dials the number "911", the IP phone will add the digit “9”...
Page 277: Configurable Emergency Call Behavior
Operational Features MITEL WEB UI 1. Click on Operation->Phone Lock. 2. In the “Emergency Dial Plan” field, enter the number used in your local area to contact emergency services. For multiple numbers, enter a “|” between each emergency number. For example: 911|110.
Page 278: User Dial Plan Setting
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The “emergency call connection hold enabled“ parameter is disabled by default. CONFIGURING EMERGENCY CALL BEHAVIOR Use the following procedures to configure the IP phone’s behavior when emergency calls are placed. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Emergency Call Behavior Settings”...
Page 279: Time And Date
IP phones. You configure these features using the configuration files, the IP Phone UI, or the Mitel Web UI. The following table identifies which method of configuration applies to each feature.
Page 280 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The changes to daylight savings time applies to the U.S. and Canada, but may impact other countries outside North America. Note: DST can be set on the phones using the IP Phone UI and configuration files only.
Page 281 Operational Features CUSTOM CONFIGURATION DESCRIPTION EXAMPLE FILE PARAMETER dst end month The month that DST ends. Valid values dst end month: 4 are 1 to 12 (January to December). dst [start |end] week Not applicable to absolute time. dst start day The day of the month that DST starts.
Page 282 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CUSTOM CONFIGURATION DESCRIPTION EXAMPLE FILE PARAMETER dst end week The week in the specified month in dst end week: -1 which DST ends. Valid value is a positive or negative integer from 1 to 5.
Page 283 Operational Features Example 1 The following is an example of a custom time zone configuration in the configuration files using relative time (for EST): time zone name: Custom dst start relative date: 1 #relative dst end relative date: 1 #relative time zone minutes: 300 dst minutes: 60 Example 2...
Page 284 Note: The country name, country code, and time zone name are case sensitive. On the IP Phone UI for 6867i, 6869i, and 6873i IP phones, a User or Administrator can select Time and Date->Time Zone->Others and choose “DP-Dhcp” from the displayed time zone list.
Page 285 Operational Features CONFIGURING TIME AND DATE USING THE CONFIGURATION FILES Use the following information to set a time and date format, time zone, and daylight savings time using the configuration files. CONFIGURATION FILES For specific date and time parameters you can set in the configuration files, see Appendix A, the section, “Time and Date Settings”...
Page 286 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide • MM/DD/YY • MMM DD • DD MMM YYYY • WWW DD MMM • DD MMM • DD.MM.YYYY The default Date Format is WWW MMM DD (Day of Week, Month, Day).
Page 287 Operational Features Set Time Format: 2. Navigate to the Time and Date -> Settings option and press the button or Select softkey. 3. With Time Format highlighted press the 4 key to move to selection column. 4. Use the 5 and 2 keys to scroll through and choose the desired time format. Valid values are 12 Hour and 24 Hour (the default is 12 Hour).
Page 288 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Set Time Zone: 12. Navigate to the Time and Date -> Time Zone option and press the button or Select softkey. A list of time zones displays for different areas of the world.
Page 289 14. Choose the time zone that applies to your area. The default time zone is US-Eastern. 15. Press the Save softkey to save your changes. CONFIGURING TIME AND DATE USING THE MITEL WEB UI Use the following procedure to set a time and date, time and date format, time zone, and daylight savings time using the Mitel Web UI.
Page 290 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) •...
Page 291 On the IP phones, you can enable or disable a Time Server to be used to synchronize time on the phones with the Timer Server you specify. An Administrator can use the IP Phone UI, Mitel Web UI, or configuration files to enable/disable the Time Server and specify a Time Server 1, Timer Server 2, and/or Time Server 3.
Page 292 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 6. Press the Save softkey to save your changes. For the 6873i: 1. Press to enter the Options List. 2. Press the Time and Date icon. 3. Press the Set Date and Time icon.
Page 293: Backlight Mode
Operational Features BACKLIGHT MODE Note: Applicable to the 6865i IP Phone only. The 6865i has a backlight feature that allows you to turn the backlight on the LCD: • Off - Backlight is always OFF. • Auto (Default)- Automatically turns ON the backlight when the phone is in use, and then automatically turns OFF the backlight when the phone is idle after a specified length of time.
Page 294: Display
9. Press Done to save your setting. The setting applies immediately to the phone. DISPLAY Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only. The Display option on the 6867i, 6869i, and 6873i IP phones allows you to set the following on your phone: •...
Page 295 For example, if you set the brightness timer to 60, when the phone reaches 60 seconds of inactivity, the LCD backlight goes off. SETTING BRIGHTNESS TIMER For the 6867i/6869i: IP PHONE UI 1. Press to enter the Options List.
Page 296: Background Image On Idle Screen
Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only. Administrators can brand the idle screen of the 6867i, 6869i, and 6873i IP phones with their own company logo or image. The background image is displayed on the bottom layer of the idle screen.
Page 297: Configurable Home/Idle Screen Modes
Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only. The 6867i, 6869i, and 6873i IP phones contain two Home/Idle screen layout options. The default primary screen mode provides users with a larger date and time and displays the Screen Name (“sip screen name”) parameter beside the line number in the top status bar.
Page 298 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 6873i Primary Home/Idle Screen Mode 6873i Secondary Home/Idle Screen Mode Administrators can switch the home/idle screen to the preferred layout by defining the “idle screen mode” parameter in the configuration files or by navigating to the Display options menu on the phone.
Page 299 SWITCHING THE 6867I/6869I/6873I IP PHONE’S HOME/IDLE SCREEN MODE USING THE CONFIGURATION FILES Use the following parameter to switch the 6867i/6869i/6873i IP phones home/idle screen mode. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Home/Idle Screen Settings”...
Page 300: Configurable Home/Idle Screen Font Color
Administrators have the option of changing the font color of the date, time, and status message text on the home/idle screen of the 6867i, 6869i, 6873i from Mitel blue to white or black using the “idle screen font color” configuration parameter.
Page 301: Screen Saver
A screen saver displaying the date and time and the number of missed calls (if applicable) is displayed for the 6867i, 6869i, and 6873i IP phones after a specified amount of inactivity. The amount of time the phone must be idle before the screen saver initiates is configurable through the phone’s UI or by defining the “screen save time”...
Page 302: Picture Id Feature
Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only. The Picture ID feature on the 6867i, 6869i, and 6873i shows a picture ID of a caller on the LCD for all of the following events on the phone: •...
Page 303: Audio Dhsg Headset
Use of a non-verified DHSG headset solution is at the customer’s own discretion and the customer should be aware that some DHSG headsets require an optional cable in order to be electrically DHSG compliant. Mitel is not responsible for any damage to the IP phone or headset 5-42...
Page 304 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide that may result from the use of non-verified headsets, or from incorrectly connecting headsets or cables. WARNING: 1. THE HEADSET PORT IS FOR HEADSET USE ONLY. PLUGGING ANY OTHER DEVICES INTO THIS PORT MAY CAUSE DAMAGE TO THE PHONE AND WILL VOID YOUR WARRANTY.
Page 305 4. Select DHSG and toggle the DHSG support ON or OFF 5. If you select “Off”, press Done to save your setting. 6. Press Set or Done to save your setting. The setting applies immediately to the phone. For the 6867i/6869i: 1. Press to enter the Options List.
Page 306: Usb Headset Support
Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only. Various USB headsets are supported for the Mitel 6867i, 6869i, and 6873i SIP phones. Users can simply plug in the supported USB headset into the USB input port located on the back of their phones and configure the phone’s audio mode accordingly (e.g.
Page 307: Bluetooth Headset Support
(i.e. the USB headset will be functional while the analog headset will not be functional). 2. For the 6867i and 6869i, if both a DHSG headset and a USB headset are connected to the phone and DHSG is enabled, the DHSG headset will take precedence over the USB headset.
Page 308: Live Dialpad
By pressing the handsfree button again, you can switch back and forth between the headset and the handsfree speakerphone. For the 6865i, 6867i, 6869i, and 6873i lifting the handset at any time switches back to the handset from either the headset or the hands- free speakerphone.
Page 309: Live Keyboard
5. Press the Save softkey to save your changes. LIVE KEYBOARD When the 6867i/6869i SIP phone is in an idle state and a alphabetic character key on an attached K680i keyboard is pressed, the default behavior of the phone is to simply wake up (if the phone is dimmed or displaying the screensaver).
Page 310 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide the "M" character key on the K680i keyboard when on the idle/home screen will cause the phone to navigate immediately to the Directory with "M" in the search field. 6869i Directory Search...
Page 311: Language
6. Press the Save softkey to save your changes. LANGUAGE The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that...
Page 312 <MAC>.cfg configuration file. You can use the configuration files or the Mitel Web UI to perform the download. Each language pack consists of the IP Phone UI and Mitel Web UI translated in a specific language.
Page 313 IP Phone UI to specify which language to display on the IP phone. You must use the Mitel Web UI to specify the language to use in the Web UI.
Page 314 IP Phone UI. You can use the configuration files (via the “web language” parameter) and Mitel Web UI to specify the files for the Mitel Web UI. Use the following procedures to specify the language to use on the IP phone.
Page 315 4Set to set the language on the phone. The change is dynamic. When you exit the Options List, the phone displays all menu items in the language you selected. For the 6867i/6869i: 1. Press to enter the Options List.
Page 316 2. In the “Language N” fields, enter the file name of the language pack you want to use to display a specific language in the Mitel Web UI. For example, you could enter any of the following in the “Language 1”, “Language 2”, “Language 3”, and “Language 4” fields to display the Mitel Web UI in the respective language: •...
Page 317 The System Administrator and User can enable this feature using the Mitel Web UI or the IP Phone UI. An Administrator can also use the configuration files to enable this feature. Users can then use text and characters in a specific language when performing inputs on the phone.
Page 318 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Keypad Text/Character Input Tables English (default) UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1;=_,-'&() 1.:;=_,-'&() ABC2 abc2 DEF3 def3 GHI4 ghi4 JKL5 jkl5 MNO6 mno6 PQRS7 pqrs7 TUV8 tuv8 WXYZ9 wxyz9 * <SPACE> * <SPACE>...
Page 319 Operational Features Spanish UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà DEF3É...
Page 320 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Italian UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù tuv8ù WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Portuguese UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()
Page 321 Operational Features Russian UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def ИЙКЛ4GHI ийкл4ghi МНОП5JKL мноп5jkl РСТУ6MNO рсту6mno ФХЦЧ7PQRS фхЧч7pqrs ШЩЪЫ8TUV шщъы8tuv ЬЗЮЯ9WXYZ ьзюя9wxyz * <SPACE> * <SPACE> #/\@ #/ \@ Nordic UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÅÄÆÀ abc2åäæà...
Page 322 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Greek (6867i, 6869i, and 6873i only) UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()$! 1.:;=_,-'&()$! ABC2ΑΒΓ abc2αβγ DEF3ΔΕΖ def3δεζ GHI4ΗΘΙ ghi4ηθι JKL5ΚΛΜ jkl5κλμ MNO6ΝΞΟ mno6νξο PQRS7ΠΡΣ pqrs7πρςσ TUV8ΤΥΦ tuv8τυφ WXYZ9ΧΨΩ wxyz9χψω * <SPACE> * <SPACE>...
Page 323 • Русский (Russian) • Nordic 5. Press Done when you have selected a language. For the 6867i/6869i: 1. Press to enter the Options List. 2. Navigate to the Language option and press the button or Select softkey. 3. Press the 2 key to highlight the Input Language option.
Page 324 2. Select a language from the "Input Language" field. Setting this field allows you to specify the language to use when entering text in the Mitel Web UI, IP Phone UI, or in XML applications on the phone. Valid values are: •...
Page 325: Minimum Ringer Volume
The IP Phones and expansion modules include support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP Phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP Phones.
Page 326: Locking Ip Phone Keys
Parameters in the Configuration File‚" on page 16 for further details) You can lock and unlock keys using the configuration files only. When viewing the locked key via the Mitel Web UI, the key is grayed out (disabled) and cannot be changed. Locking is dynamic for XML pushes.
Page 327: Locking/Unlocking The Save And Delete Keys
Operational Features LOCKING PARAMETER IMPACTED PARAMETERS APPLICABLE PHONE MODELS expmodX keyN locked expmodX keyN type 6865i expmodX keyN label (M685i 6867i only) 6869i expmodX keyN value 6873i expmodX keyN line hardkeyN locked hardkeyN type 6863i hardkeyN value 6865i hardkeyN line...
Page 328: Local Dial Plan
Once the Save and Delete keys are unlocked, a User can change the function of the keys using the Mitel Web UI. An Administrator can change the function of the keys using the Mitel Web UI or the configuration files.
Page 329 Operational Features The IP phone SIP local dial plan available symbols are as follows: SYMBOL DESCRIPTION 0, 1, 2, 3, 4, 5, 6, 7, 8, 9 Digit symbol Allows a secondary dial tone to be audible before dialing a number. Match any digit symbol (wildcard) *, #, .
Page 330 • [4-6]XXXXXX,78 (Prepends “78” to any 7-digit string starting with “4”, “5”, or “6”.) Note: You can configure a local dial plan via the configuration files or the Mitel Web UI. Example: If you enter the following dial string for a local dial plan: sip dial plan: 1+#,9 where “9”...
Page 331 IP phone automatically adds the “9” digit to the beginning of the dialed number before the number is forwarded as 915551212. Note: You can configure a local dial plan via the configuration files or the Mitel Web UI. SIP DIAL PLAN TERMINATOR The IP phone provides a feature that allows an administrator to configure whether or not pressing the hash/pound (i.e.
Page 332 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURING THE SIP LOCAL DIAL PLAN, DIAL PLAN TERMINATOR, AND DIGIT TIMEOUT Use the following procedures to configure the SIP Local Dial Plan using the configuration files or the Mitel Web UI.
Page 333: Suppressing Dtmf Playback
IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing). You can enable the “display dtmf digits” parameter using the configuration files or the Mitel Web UI.
Page 334: Filter Out Incoming Dtmf Events
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURING DISPLAY DTMF DIGITS Use the following procedures to configure the display DTMF digits option on the IP phone. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Display DTMF Digits Setting”...
Page 335: Call Waiting
You can enable/disable call waiting on a global or per-line basis using the configuration files or the Mitel Web UI. CONFIGURING CALL WAITING Use the following procedures to configure the Call Waiting feature on the IP phone.
Page 336 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MITEL WEB UI 1. For global configuration, click on Advanced Settings->Global SIP->Basic SIP Authen- tication Settings. 2. Or, for per-line configuration, click on Advanced Settings->Line N ->Basic SIP Authen- tication Settings.
Page 337: Call Waiting Tone
Note: The Call Waiting Tone feature works only if Call Waiting is enabled. A User or Administrator can configure this feature using the Mitel Web UI. An Administrator can also configure this feature using the configuration files.
Page 338: Call Waiting Tone Period
“0” is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the configuration files or in the Mitel Web UI. Configuring “Call Waiting Tone Period”...
Page 339 Operational Features MITEL WEB UI 1. Click on Basic Settings->Preferences->General. 2. In the "Call Waiting Tone Period" field, enter a time period, in seconds, that the call waiting tone will be audible on an active call when another call comes in. Default is 0 seconds.
Page 340: Stuttered Dial Tone
You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the configuration files and the Mitel Web UI. CONFIGURING STUTTERED DIAL TONE Use the following procedures to configure stuttered dial tone on the IP phones.
Page 341: Xml Beep Support
XML application. This beep can be turned ON or OFF using the Mitel Web UI, the configuration files, or in an XML script. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 342 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MITEL WEB UI 1. Click on Basic Settings->Preferences->General. 2. The “XML Beep Support” field is enabled by default. To disable this field, uncheck the box. 3. Click Save Settings to save your changes.
Page 343: Status Scroll Delay
(including XML status messages) on the phone. The default time is 5 seconds for each message to display before scrolling to the next message. You can configure this option via the configuration files or the Mitel Web UI. REFERENCE For more information about configuring the status scroll delay for XML status messages, see “XML Customized Services”...
Page 344: Switch Focus To Ringing Line
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 2. In the “Status Scroll Delay (seconds)” field, enter a value, in seconds, that each XML status message displays on the phone. Default is 5 seconds. Valid values are 1 to 25.
Page 345: Call Hold Reminder During Active Calls
Your can enable or disable this feature using the “call hold reminder during active calls” parameter in the configuration files or in the Mitel Web UI. CONFIGURING “CALL HOLD REMINDER DURING ACTIVE CALLS” You use the following procedure to enable or disable “Call Hold Reminder During Active Calls”.
Page 346 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURATION FILES For the specific parameter you can set in the configuration files for enabling/disabling “Call Hold Reminder During Active Calls”, see Appendix A, the section, “Call Hold Reminder Settings” page A-176 MITEL WEB UI 1.
Page 347: Call Hold Reminder (On Single Hold)
When disabled, no reminder ring splash is audible. You can enable or disable this feature using the “call hold reminder” parameter in the configuration files or in the Mitel Web UI. CONFIGURING “CALL HOLD REMINDER”...
Page 348: Call Hold Reminder Timer & Frequency
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 2. The "Call Hold Reminder" field is disabled by default. To enable this feature, place a check mark in the box. When this feature is enabled, the reminder ring splash timer starts as soon as you put a call on hold (even when no other calls are active on the phone).The phone initiates a...
Page 349: Preferred Line And Preferred Line Timeout
“preferred timeout” parameter. An Administrator can configure the “preferred line” and the “preferred timeout” parameters using the configuration files or the Mitel Web UI. A User can configure these parameters using the Mitel Web UI only. The following table provides the behavior of the preferred line focus feature with other features on the phone.
Page 350 “Preferred Line and Preferred Line Timeout” page A-178 Use the following parameters to configure preferred line focus using the Mitel Web UI. MITEL WEB UI 1. Click on Basic Settings->Preferences->General. 2. In the “Preferred Line” field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.
Page 351: Goodbye Key Cancels Incoming Call
DOWN arrow navigation key. The phone will hang up on the active call if you press the Goodbye key. You can set this parameter using the configuration files or the Mitel Web UI. CONFIGURING THE GOODBYE KEY TO CANCEL INCOMING CALLS Use the following procedures to configure the behavior of the Goodbye Key on the IP phone.
Page 352 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MITEL WEB UI 1. Click on Basic Settings->Preferences->General. 2. Enable or disable the "Goodbye Key Cancels Incoming Call" field by checking or un- checking the check box. 3. Click Save Settings to save your changes.
Page 353: Message Waiting Indicator Line
LED illuminates if a voicemail is pending on any line on the phone (lines 1 through N). A User can configure the MWI using the Mitel Web UI only. An Administrator can configure the MWI on single or all lines using the configuration files or the Mitel Web UI.
Page 354 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MITEL WEB UI 1. Click on Basic Settings-> Preferences->General. 2. In the “Message Waiting Indicator Line” field, select a single line from 1 to N, or select “All” for all lines. If you select a single line, the MWI illuminates when a voicemail message is pending on that line.
Page 355: Customizable Message Waiting Indicator (Mwi) Request Uri
Phone • Custom An Administrator or User can set the DND mode using the Mitel Web UI at the path Basic Settings->Preferences->General->DND Key Mode. An Administrator can also set the DND Key Mode using the configuration files. Note: You must configure a DND key on the phone to use this feature.
Page 356 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “DND Key Mode Settings” page A-181 MITEL WEB UI 1. Click on Basic Settings->Preferences->General.
Page 357: Call Forward Mode
(In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 358 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide REFERENCE For more information about how Call Forwarding works and how you can use it on the IP Phones, see “Call Forwarding” page 5-225. CONFIGURING CALL FORWARD KEY MODE Use the following procedures to set the Call Forward key mode on the IP phones.
Page 359: And Emergency Location Identification Number (Elin)
(In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configu- ration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 360 From: "1234567890" <sip:405@192.168.0.20:5060;elin=1234567890>;tag=929293baab Mitel IP Phones have a 32 second time-out for listening to LLDP-MED responses when the phone is booting up. If LLDP-MED responses are received after this initial listening period, the phone will ignore the response. Administrators can configure this time-out interval using the "lldp startinterval"...
Page 361 This field enables or disables Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) on the IP Phone. 7. Press DONE to save the change. For the 6867i/6869i: 1. Press to enter the Options List. 2. Press the Advanced softkey.
Page 362 Note: If required, swipe left on the screen to navigate to the second page of options. 6. Choose Enabled or Disabled. 7. Press the Save softkey. Use the following procedure to configure LLDP-MED using the Mitel Web UI: MITEL WEB UI 1. Click on Advanced Settings->Network->Advanced Network Settings.
Page 363: Incoming/Outgoing Intercom With Auto-Answer And Barge In
Operational Features INCOMING/OUTGOING INTERCOM WITH AUTO-ANSWER AND BARGE IN The Intercom feature allows you to press the configured Intercom button to initiate an intercom call (either by entering a number manually or automatically initiating the call if a number is predefined).
Page 364 You can set this parameter using the configuration files or the Mitel Web UI. For incoming intercom calls, an administrator or user can configure the following parameters:...
Page 365 5-104. CONFIGURING INTERCOM CALLS SETTINGS You can configure the Intercom feature using the configuration files or the Mitel Web UI. Note: An administrator can configure the incoming and outgoing Intercom feature. A user can configure the incoming Intercom feature only.
Page 366: Group Paging Rtp Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 4. If Phone-Side or Server-Side is selected, select a line from the Line list box for which you want the IP phone to use as its configuration on the Intercom call.
Page 367: How It Works
• softkeyN value, topsoftkeyN value, prgkeyN value, or expmodX keyN value An Administrator or User can use the following parameters in the Mitel Web UI to set Group Paging RTP Settings: • Paging Listen Addresses (Path: Basic Settings->Preferences->Group Paging RTP Settings) •...
Page 368 For specific parameters you can set in the configuration files, see Appendix A, the section, “Codec Negotiation Behavior” page A-207 Use the following procedure to configure RTP streaming for Paging applications using the Mitel Web UI MITEL WEB UI 1. Click on Basic Settings->Preferences->Group Paging RTP Settings.
Page 369: Speeddial Key Mapping
Using the Configured Paging Key on the IP Phone The following procedure describes the use of the Paging key. The procedures assumes you have already configured the Paging key using the configuration files or the Mitel Web UI. Notes: 1. The recipient of a Paging call can set a global “Do Not Disturb” (DND) to ignore any incoming pages.
Page 370 If no number is configured, the Redial and Conference keys return to their original functionality. You can configure this feature using the configuration files or the Mitel Web UI. Use the following procedures to set the Redial and Conf keys as Speeddial keys.
Page 371: Send Dtmf For Remapping Conference Or Redial Key
Operational Features USING REDIAL KEY FOR “LAST NUMBER REDIAL” The IP phones have an enhanced redial user interface that allows a user to quickly redial the last number that was dialed out from the phone. You can: • Press the Redial key twice to redial the last number dialed. •...
Page 372: Ring Tones And Tone Sets
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide RING TONES AND TONE SETS You can configure ring tones and ring tone sets on the IP phones. RING TONES There are several distinct ring tones a user or administrator can select from to set on the IP phones.
Page 373 Operational Features Ring Tone Settings Table CONFIGURATION VALID VALUES DEFAULT VALUE METHOD Configuration Files Global: Global: 0 (Tone1) 0 (tone 1) 1 (Tone 2) 2 (Tone 3) 3 (Tone 4) 4 (Tone 5) 5 (Silent) 6 (Tone 7) 7 (Tone 8) 8 (Tone 9) 9 (Tone 10) 10 (Tone 11)
Page 374 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Per-Line: Per-Line: -1 (global) -1 (global) 0 (Tone1) 1 (Tone 2) 2 (Tone 3) 3 (Tone 4) 4 (Tone 5) 5 (Silent) 6 (Tone 7) 7 (Tone 8) 8 (Tone 9)
Page 375 Operational Features Mitel Web UI Global: Global: Tone 1 Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Tone 6 Tone 7 Tone 8 Tone 9 Tone 10 Tone 11 Tone 12 Tone 13 Tone 14 Tone 15 Silent...
Page 376 • ring cadence pattern Note: You configure ring tones and tone sets using the Mitel Web UI, IP Phone UI, or configuration files. However, when using the IP phone UI, you can set global configuration only. 5-115...
Page 377 Operational Features Tone Set Frequencies and Cadences The following table lists the Australian tone set frequencies and cadences. TONE FREQUENCY (HZ) CADENCE (ON/OFF) (MS) Dial 425 * 25 Continuously On Secondary Dial 425 * 25 100/40 Ringing 425 * 25 400/200/400/2000 Busy 375/375...
Page 378 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The following table lists the generic European tone set frequencies and cadences. TONE FREQUENCY (HZ) CADENCE (ON/OFF) (MS) Dial Continuously On Secondary Dial 500/50 Ringing 1000/4000 Busy 500/500 Congestion 200/200 Call Waiting...
Page 379 Operational Features The following table lists the Italian tone set cadences for “Italy” TONE FREQUENCY (HZ) CADENCE (ON/OFF) (MS) Dial 200/200/600/1000 Secondary Dial Continuously On Ringing 1000/4000 Busy 500/500 Congestion 200/200 Call Waiting 400/100/250/100/150/14000 Ring Cadence 1000/4000 The following table lists the Italian tone set cadences for “Italy2” TONE FREQUENCY (HZ) CADENCE (ON/OFF) (MS)
Page 380 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The following are Mexican tone set cadences. TONE FREQUENCY (HZ) CADENCE (ON/OFF) (MS) Dial Continuously On Secondary Dial 300/100/300/1300 Ringing 1000/4000 Busy 500/500 Congestion 250/250 Call Waiting 100/100/100/10000 Ring Cadence 1000/4000 The following are Russian tone set cadences.
Page 381 Operational Features The following table lists the UK tone set cadences. TONE FREQUENCY (HZ) CADENCE (ON/OFF) (MS) Dial 350 * 440 Continuously On Secondary Dial 350 * 440 750/750 Ringing 400 * 450 400/200/400/2000 Busy 375/375 Congestion 400/350/225/525 Call Waiting 100/Continuously Off Ring Cadence 400/200/400/2000...
Page 382: Configuring Ring Tones And Tone Sets
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURING RING TONES AND TONE SETS Use the following procedures to configure ring tones and tone sets on the IP phones. CONFIGURATION FILES For specific parameters you can set in the configuration files for ring tones, see Appendix A, the section, “Ring Tone and Tone Set Global Settings”...
Page 383 Valid values are Australia, Brazil, Canada, Europe, France, Germany, Italy, Italy2, Malaysia, Mexico, Brazil, Russia, Slovakia, UK, and US. Default is US. 8. Press the Save softkey to save your changes. MITEL WEB UI 1. Click on Basic Settings->Preferences. For global configuration: 2.
Page 384: Custom Ring Tones
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 5. Select a value from the "LineN" field. Note: See the for valid values. “Ring Tone Settings Table” page 5-112 6. Click Save Settings to save your changes. CUSTOM RING TONES The 6800 series IP phones support up to eight custom ring tones.
Page 385 “Custom Ring Tone Settings” page A-174 INSTALLING A CUSTOM RING TONE USING THE MITEL WEB UI Use the following procedure to install custom ring tones using the Mitel Web UI MITEL WEB UI 1. Click on Basic Settings->Custom Ringtones. 2. Press the Browse... button corresponding to the desired ring tone position (e.g. 1).
Page 386: Ring Tone Via Speaker During Active Calls
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide RING TONE VIA SPEAKER DURING ACTIVE CALLS The parameter “ring audibly enable” can be used to configure the IP phones to play the ring tone of an incoming call via the phone’s speaker while in an active call.
Page 387: Priority Alerting
You can enable or disable priority alerting on the IP phone for the Asterisk, BroadWorks, and Sylantro servers using the configuration files and the Mitel Web UI. Configuration of priority alerting is on a global-basis only.
Page 388 When the ring tone keywords appear in an "Alert-Info" header from a Sylantro server, the keyword is mapped to the ring tone pattern based on the configuration you set in the Mitel Web UI or the configuration files. RING TONE PATTERNS In IP Telephony, different ringing patterns have different frequencies and cadences.
Page 389 Operational Features Ring Tone Pattern (Sylantro Servers) CALL CRITERIA BELLCORE TONES FOR EACH CALL CRITERIA alert-acd (auto call distribution) Normal ringing (default) alert-community-1 Bellcore-dr2 alert-community-2 Bellcore-dr3 alert-community-3 Bellcore-dr4 alert-community-4 Bellcore-dr5 alert-emergency Silent alert-external alert-group alert-internal alert-priority A System Administrator can configure the ring tone cadences if required, using the configuration files.
Page 390 Note: You can configure Bellcore cadences using the configuration files only. CONFIGURING PRIORITY ALERTING USING THE MITEL WEB UI Use the following procedure to configure Priority Alerting using the Mitel Web UI. MITEL WEB UI 1. Click on Basic Settings->Preferences.
Page 391 Ring Tone Pattern (Asterisk/BroadWorks Servers) page 127. For Sylantro servers, call waiting tones are specified by the Bellcore tones you configure in the Mitel Web UI or the configuration files. See the table Ring Tone Pattern (Sylantro Servers) page 128.
Page 392: Directed Call Pickup (Blf Or Xml Call Interception)
Directed call pickup is a feature on the phones that allows a user to intercept a call on a ringing phone which is part of the same interception group. The 6865i, 6867i, 6869i, 6873i IP phones also support the Busy Lamp Field (BLF) hold state that is expressed by a slow flashing LED or a BLF hold icon.
Page 393 3. The phone that picks up displays the prefix code + the extension number (for example, *981234 where prefix key = *98, extension = 1234). You can enable/disable “Directed Call Pickup” using the configuration files or the Mitel Web UI. Note: The “Directed Call Pickup” feature is disabled by default.
Page 394 A-217 • “BLF List URI Settings” page A-256 Use the following procedure to configure BLF or BLF/List for Directed Call Pickup in the Mitel Web UI. MITEL WEB UI 1. Click on Basic Settings->Preferences->Directed Call Pickup Settings. 2. Enable the "Directed Call Pickup" field by checking the check box.
Page 395 6. Select a softkey or programmable key to configure. 7. In the "Type" field, select "BLF" (Asterisk), "BLF/List" (BroadSoft BroadWorks). 8. (For the 6867i/6869i/6873i Softkeys) In the "Label" field, enter the name of the person whose extension you are monitoring (if “Type” is BLF).
Page 396 To set XML in the configuration files for Directed Call Pickup, see Appendix A, the section, “Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters” page A-217. Use the following procedure to configure XML for Directed Call Pickup in the Mitel Web UI. MITEL WEB UI 1. Click on Basic Settings->Preferences->Directed Call Pickup Settings.
Page 397 6. Select a softkey or programmable key to configure. 7. In the "Type" field, select "XML”. 8. (For the 6867i/6869i/6873i Softkeys) In the "Label" field, enter the name of the person whose extension you are monitoring. 9. In the "Value" field, enter the URI that the phone uses to display the XML application to the LCD.
Page 398 SIP “Replaces” header as detailed in RFC 3891. 2. Applicable to the 6865i, 6867i, 6869i, and 6873i IP Phones only. With the directed call pickup feature configured, pressing on the ringing BLF softkey will simply pick up the ringing line on the BLF-monitored phone.
Page 399: Softkeys/Programmable Keys/Expansion Module Keys
Operational Features MICLOUD TELEPO DIRECTED CALL PICKUP SUPPORT Improvements have been made with regards to the directed call pickup feature specifically for interoperability with the MiCloud Telepo for Service Providers call manager. For MiCloud Telepo interoperability, the directed call pickup feature must be enabled (i.e. the "directed call pickup"...
Page 400 IP phone totalling 48 softkeys. Valid for 6865i, 6867i, 6869i and 6873i phones. **The M685i expansion module consists of 3 pages of 28 softkeys (for a total of 84). You can have up to 3 expansion modules on an IP phone totalling 252 softkeys. Valid for 6865i, 6867i, 6869i, 6873i phones.
Page 401 Empty idle, connected, incoming, outgoing, busy You can enable or disable the softkey states using the configuration files or the Mitel Web UI. In the Mitel Web UI, you disable a state by unchecking the box for that operational state.
Page 402: Configuration Example
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide You must associate the softkeyN state parameter with a specific softkey. In the following example, the softkeyN states parameter is associated with softkey 12: softkey12 type: speeddial softkey12 label: voicemail softkey12 value *89...
Page 403: Programmable Keys
Key 5 Speeddial displays for softkey6. Connected displays as applicable. Softkeys and programmable keys are configurable using the Mitel Web UI or the configuration files. PROGRAMMABLE KEYS The following table provides the number of softkeys and programmable keys you can configure, and the number of lines available for each type of phone that has programmable keys.
Page 404 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Key Functions Table SOFTKEY/ CONFIGURATION MITEL WEB UI DESCRIPTION PROGRAMMABLE FILE PARAMETER KEY FUNCTION PARAMETER None none None Indicates not setting for the key. Line line Line Indicates the key is configured for line use.
Page 405 Operational Features SOFTKEY/ CONFIGURATION MITEL WEB UI DESCRIPTION PROGRAMMABLE FILE PARAMETER KEY FUNCTION PARAMETER Auto Call Auto Call (For Sylantro/BroadWorks servers) Distribution (ACD) Distribution Indicates the key is configured for automatic call distribution (ACD). ACD allows the Sylantro/BroadWorks server to distribute calls from a queue to registered IP Phones (agents).
Page 406 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide SOFTKEY/ CONFIGURATION MITEL WEB UI DESCRIPTION PROGRAMMABLE FILE PARAMETER KEY FUNCTION PARAMETER Park park Park Indicates the key is set to be used as a park key to park an incoming call.
Page 407 Operational Features SOFTKEY/ CONFIGURATION MITEL WEB UI DESCRIPTION PROGRAMMABLE FILE PARAMETER KEY FUNCTION PARAMETER Speeddial/MWI speeddialmwi Speeddial/MWI Indicates the key is set to be used as a Speeddial key for a voicemail account. For more information about the Speeddial/MWI feature, see the section “Speeddial/MWI Key”...
Page 408 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide SOFTKEY/ CONFIGURATION MITEL WEB UI DESCRIPTION PROGRAMMABLE FILE PARAMETER KEY FUNCTION PARAMETER Icom icom Intercom Indicates the key is set to be used as the Intercom key. For more information about using the Intercom key, see your <Model-Specific>...
Page 409 Operational Features SOFTKEY/ CONFIGURATION MITEL WEB UI DESCRIPTION PROGRAMMABLE FILE PARAMETER KEY FUNCTION PARAMETER Empty empty Empty Indicates the key is configured to force a blank entry on the IP phone display for a specific key. If a particular key is not (Not applicable to defined, it is ignored.
Page 410 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 1. Click on Operation->Softkeys and XML Click on Operation->Programmable Keys Click on Operation->Expansion Module <N>. Depending on your phone-model, the key configuration screen displays. 2. Select a key to configure. For Softkeys and Expansion Module Keys: 3.
Page 411: Configurable Positioning Of Programmed Softkeys
(i.e. collapses) into the first available softkey slot/position on the LCD display. For example, for the 6867i, if top softkeys 1 through 44 are set to ”None” on and top softkey 3 is programmed as a speeddial softkey with the label “Home”, after saving the settings, the “Home”...
Page 412 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide phone to retain the defined position of the programmed softkey. Using the example above, if the “collapsed softkey screen” parameter is disabled, the “Home” speeddial softkey will retain its position appearing on the third top softkey position on the LCD display.
Page 413 1. The range of the "offset" parameters is dependent on the SIP phone model. Values not in range will be ignored. 2. For the 6867i, the range for the "collapsed softkey screen offset bottom" and "collapsed softkey screen offset top" parameters are 1 - 17 and 1 - 19 respectively.
Page 414: Shifting Of Softkey Positions For Busy States
A-225 SHIFTING OF SOFTKEY POSITIONS FOR BUSY STATES Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only. By default, user configured softkeys are automatically shifted from the first page of softkeys to the second page when the phone is in a busy state. Administrators have the option of “collapsing”...
Page 415: Option To Remove The "More" Softkey When Not Required
For example, the 6867i has a total of six physical top softkey buttons and four physical bottom softkey buttons. By default, when a total of six top softkeys and four bottom softkeys are configured, the screen displays five top softkeys and three bottom softkeys along with “More”...
Page 416: Press-And-Hold Speeddial Keypad Keys
The keypad keys on the IP phones can be used to store speeddial numbers that are dialed out when a user presses and holds the respective key. These press-and-hold speeddial numbers can be configured using the IP phone UI, the Mitel Web UI, or by defining the “pnhkeypadN value” and “pnhkeypadN line” parameters in the configuration files.
Page 417: Hard Key Reprogramming
Operational Features 1. Click on Operation->Keypad Speed Dial. 2. Select the keypad key you want to program. 3. In the “Value” field, enter the speeddial number. 4. In the "Line" field, select the line number you want the phone to use when dialing the speeddial number.
Page 418 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 6863i Hard Key Mapping hardkey2 Default type: line Default line: 2 hardkey1 Default type: line Default line: 1 Note: Hard keys are only configurable using the configuration files. 6865i Hard Key Mapping...
Page 419 Operational Features 6867i Hard Key Mapping hardkey10 Default type: directory hardkey9 Default type: xfer hardkey11 Presence Key hardkey8 Default type: conf hardkey4 hardkey7 Default type: callers Goodbye Key hardkey3 Default type: redial Default value: N/A hardkey6 Hold Key hardkey2 Default type: line...
Page 420 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 6873i Hard Key Mapping hardkey4 hardkey7 Default type: callers Goodbye Key hardkey3 Default type: redial Default value: N/A hardkey6 Hold Key hardkey2 Default type: line Default line: 2 hardkey1 hardkey5 Default type: line...
Page 421 (depending on the model) include: • none • line • speeddial • dnd • blf (6865i, 6867i, 6869i, 6873i only) • list (6865i, 6867i, 6869i, 6873i only) • acd (6865i, 6867i, 6869i, 6873i only) • xml • flash • spre •...
Page 422 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURATION DESCRIPTION PARAMETER hardkeyN value The value you would like to assign to the hard key you are configuring. The “hardkeyN value” parameter can be set for the following key types only: •...
Page 423 Operational Features CONFIGURATION DESCRIPTION PARAMETER hardkeyN ring splash When a key is configured for BLF or BLF/List functionality, this parameter controls the ring splash alert pattern per key. The following alerting patterns are available: 0. Silence (ring splash off). 1. Normal (same as current BLF ring splash). 2.
Page 424: Customizing The Key Type List In The Mitel Web Ui
5. Hard keys 3, 4, 8, and 9 on the 6865i and hard keys 8, 9, and 10 on the 6867i can be remapped to any key type except for the following: Line, BLF, BLF/List, Auto Call Distribution, and BLF/Xfer.
Page 425 3. An Administrator must use the English value when configuring the key types in the configuration files. 4. After configuring specific key types for a phone, the key types in the Mitel Web UI display the same for both the User and Administrator Web interfaces for that phone.
Page 426: Speeddial Prefixes
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CUSTOMIZING THE KEY TYPE LIST USING THE CONFIGURATION FILES Use the following procedure to configure the Key Type List that displays in the Mitel Web UI. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Customizing the Key Type List”...
Page 427: Busy Lamp Field (Blf)
When the monitored extension is ringing, the LED flashes. On the 6867i, 6869i, and 6873i the busy and idle states are indicated by the color of the softkey button on screen (i.e. red for busy, green for idle, yellow for ringing, yellow hold icon for hold) On the 6867i and 6869 the LEDs indicate the states as well (i.e.
Page 428 (red for busy, yellow for ringing, green for idle, and a yellow hold icon for hold) and for the 6867i and 6869i the LEDs indicate the state as well (i.e. solid for busy, flashing for ringing and hold, and off for idle).
Page 429: Blf List Uri Settings
Lamp Field service page and also enter in a list name for the monitored users BLF list on the same page. Changes to the “Monitored Users List” are dynamic and the Mitel IP phones are automatically updated without requiring a restart.
Page 430 2. Select a softkey, programmable, or expansion module key to configure. 3. In the "Type" field, select "BLF", "BLF/List" (BroadSoft BroadWorks). 4. (For the 6867i/6869i/6873i Softkeys) In the "Label" field, enter the name of the person who’s extension you are monitoring (if “Type” is BLF).
Page 431: Blf Page Switch Feature
9. Click Save Settings to save your changes. BLF PAGE SWITCH FEATURE Note: Applicable to the 6867i and 6869i IP Phones only. This feature is currently not supported on the 6873i IP phone. The BLF page switch feature enables the 6867i and 6869i model phones to automatically switch the screen focus to a softkey page or M685i expansion module page that has an active Busy Lamp Field (BLF) key.
Page 432: Configurable Display Modes For Blf And Blf/List Softkey Labels
If the expansion module has several BLF keys, it is recommended to use an extra display panel unit. 3. The 6867i and 6869i IP phones (as well as the M685i Expansion Module) will automatically switch to the idle page (or the first page on the M685i Expansion Module) if no BLF activity is detected by the phone.
Page 433: Configurable Display For Blank Blf/List Softkeys
Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only. When softkeys for the 6867i, 6869i, and 6873i model phones and the M685i Expansion Modules are configured as BLF/List keys on the phone but there are not enough members in the BLF/List on the BroadSoft server side, then a series of question marks (i.e.
Page 434: Configurable Blf And Blf/List Key Behavior When In An Active Call
BLF- or BLF/List-monitored extension. For the 6865i, 6867i, 6869i, and 6873i IP phones, you can configure the phone to play the ring splash when idle only or when idle and also in an active call state.
Page 435 Operational Features • 7: The behavior is determined by the global parameter “play a ring splash”. • If “play a ring splash” is defined as 0 then the feature is disabled. • If “play a ring splash” is defined as 1 then the behavior is the same as Normal. •...
Page 436 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The following table details the ring splash behavior in the different call states/events when the feature is enabled for active calls states. The behavior is consistent for all audio sources and audio mode configurations.
Page 437: Ring Splash Settings
2147483647 seconds. The default is 3600 (1 hour). The phone resubscribes to the BLF subscription service before the defined subscription period ends. You can configure this feature using the configuration files or the Mitel Web UI. Note: The “sip blf subscription period” parameter is not applicable to BLF/List subscriptions.
Page 438: Blf/Xfer And Speeddial/Xfer Keys
The IP Phones have a transfer (Xfer) enhancement feature you can use with the BLF and Speeddial keys - BLF/Xfer (for 6865i, 6867i, 6869i, and 6873i only) and Speeddial/Xfer. The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines.
Page 439 Operational Features The BLF and Speeddial transfer enhancement feature provides a simpler way of transferring calls using the keys called BLF/Xfer and Speeddial/Xfer. The BLF/Xfer key combines the BLF and Xfer key's functionality together allowing the user to transfer calls or use BLF with one key. Similarly, the Speeddial/Xfer key combines the Speeddial key and Xfer key's functionality together allowing the user to press one key to speeddial and transfer calls.
Page 440 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURING THE BLF/XFER KEY AND THE SPEEDDIAL/XFER KEY US- ING THE CONFIGURATION FILES You use the following parameters in the configuration files to configure the BLF/Xfer key and/or Speeddial/Xfer key on the IP Phone.
Page 441 ING THE MITEL WEB UI You configure the BLF/Xfer key and/or the Speeddial/Xfer Key on the IP phone similar to configuring a BLF key or Speeddial key using the Mitel Web UI. Use the following procedure to configure BLF/Xfer and/or Speeddial/Xfer.
Page 442: Speeddial/Conference Key
A Cancel softkey displays on the 6867i/6869i/6873i IP phones, allowing you to abort the conference speeddial if required. The message "Ringing..." displays below the number when the far end is ringing.
Page 443 Key/Keypad Key/Expansion Module Key/Hard Key Parameters” page A-217 CONFIGURING THE SPEEDDIAL/CONF KEY USING THE MITEL WEB UI Use the following procedure to configure the Speeddial/Conf Key using the Mitel Web UI. MITEL WEB UI 1. Click on Operation->Softkeys and XML.
Page 444: Speeddial/Mwi Key
When new messages are pending on a monitored voicemail account the corresponding Speeddial/MWI key’s LED will blink (6865i, 6867i, and 6869i) and the UI (for top softkeys on the 6867i, 6869i, and 6873i) will display a gray circle and the number of pending messages inside the circle.
Page 445 URI whereby the user will be able to listen to the new messages. Users can configure the Speeddial/MWI key through the Mitel Web UI while Administrators can configure the key through the Mitel Web UI as well as the configuration files.
Page 446 To configure a Speeddial/MWI key using the configuration files, you must enter "speeddialmwi" for the key type. For the label (6867i/6869i/6873i/M685i only), enter a key label to assign to the Speeddial/MWI key (e.g. Peter). For the value, enter call URI and voicemail URI separated by a semi-colon, as per the following syntax: [call URI];[voicemail URI].
Page 447: Discreet Ringing Settings
(i.e. "0", the default, disables this feature, while "1", enables discreet ringing). or by programming a key on the phone with the "Discreet Ringing" type feature using the Mitel Web UI. After the key has been programmed, users can simply toggle the feature on or off by pressing the programmed "Discreet"...
Page 448: Automatic Call Distribution (Acd) (For Sylantro/Broadworks Servers)
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURING THE DISCREET RINGING KEY USING THE MITEL WEB UI Use the following procedure to configure the Discreet Ringing Key using the Mitel Web UI. MITEL WEB UI 1. Click on Operation->Softkeys and XML.
Page 449 Operational Features • the IP phone user makes himself “available” again. • the ACD auto-availability timer expires. This occurs only if the administrator has configured an ACD auto-availability timer as described in “ACD Auto-Available Timer” page 5-188. The IP phone user can also choose to manually change the phone status to unavailable, using the IP Phone UI.
Page 450 For example: Line 1 5. Click Save Settings to save your changes. CONFIGURING THE ACD AUTO-AVAILABLE TIMER USING THE MITEL WEB UI Use the following procedure to configure an ACD auto-available timer using the Mitel Web UI. MITEL WEB UI 5-189...
Page 451: Using The Acd Feature On Your Ip Phone
ACD softkey or programmable key on your Mitel IP phone. For the 6867i, 6869i, and 6873i IP phones, the ACD softkey is labeled according to your network requirements. The label usually describes which phone queue you are accessing when you press the ACD softkey.
Page 452: Acd Subscription Period
120 for this parameter, the default value (3600) will be used by the IP phone. You can configure this feature using the configuration files or the Mitel Web UI. CONFIGURING ACD SUBSCRIPTION PERIOD Use the following procedures to configure the ACD subscription period on the IP phone.
Page 453: Do Not Disturb (Dnd)
Operational Features MITEL WEB UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings. 2. Enter a value, in seconds, from 120 (2 min) to 3600 (1 hour) in the "ACD Subscription Period" field. 3. Click Save Settings to save your changes.
Page 454 DND disabled. OFF. You can configure the DND softkey and the DND mode (Account, Phone, Custom) using the configuration files or the Mitel Web UI. Once you configure DND, you can access the DND screen on the IP Phone UI. Notes: 1.
Page 455 Operational Features CONFIGURING DND USING THE CONFIGURATION FILES You use the following parameters to configure DND on the IP Phone: • dnd key mode • softkeyN type, topsoftkeyN type, prgkeyN type, or expmodX keyN type • softkeyN states (optional) Note: If there is no DND key configured or if it is removed, DND is disabled on the IP Phone.
Page 456 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 2. Using the Mitel Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 457 Operational Features 4. Click on Basic Settings->Account Configuration. 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: 1. If you selected “Account” or “Custom” mode in step 2, you can enable/disable each account or all accounts as applicable.
Page 458 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. 3. Using the Mitel Web UI, if you change the DND key mode to Phone, all accounts synchronize to the current setting of Account 1.
Page 459 0Cancel #Confirm CONFIGURING DND USING THE IP PHONE UI (6867I/6869I/6873I) After you add a DND key to your phone, you can toggle the DND state using this key on the phone. Use the following procedure to enable/disable DND on the IP phone.
Page 460 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 4. With the account in focus on Home screen, press the DND softkey to toggle DND on or off for the account. DND in Account Mode (6873i) IP PHONE UI 1. From the Home screen swipe left to move to the Line Selection screen.
Page 461 Operational Features 3. Press the Save softkey to save your changes. DND in Custom Mode (6873i) IP PHONE UI 1. From the Home screen, press the DND softkey. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts.
Page 462: Bridged Line Appearance (Bla)
The following table shows the number of lines that can be set to BLA for each model phone. IP PHONE MODEL POSSIBLE # OF BLA LINES 6863i 6865i 6867i 6869i 6873i CONFIGURING BLA You can configure BLA on a global or per-line basis using the configuration files or the Mitel Web UI. 5-201...
Page 463 • sip mode • sip user name • sip bla number You configure BLA on a global basis in the Mitel Web UI using the following fields at Advanced Settings->Global SIP->Basic SIP Authentication Settings: • Line Mode • Phone Number •...
Page 464 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide phone is 10101, and the sip lineN user name for the second phone is 10102, etc., you would configure BLA on a per-line basis for the ININ server as follows: (# for phone 1 with appearance of phone 3)
Page 465 Operational Features Configuring BLA Using the Mitel Web UI MITEL WEB UI For global configuration of BLA: 1. Click on Advanced Settings->Global SIP->Basic SIP Authentication Settings. For per-line configuration of BLA: 1. Click on Advanced Settings->Line N. 2. In the "Line Mode" field, select the BLA option.
Page 466: Bla Subscription Period
If no value is specified in the Subscribe message received from the server, the phone uses the default value of 300 seconds. You can configure this parameter using the configuration files or the Mitel Web UI. Configuring the BLA Subscription Period Use the following procedures to configure the BLA Subscription Period.
Page 467 Operational Features MITEL WEB UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings. 2. In the “BLA Subscription Period” field, enter a value, in seconds, that the phone waits to receive a BLA subscribe message from the server. If you specify zero (0), the phone uses the value specified for the BLA expiration in the subscribe message received from the server.
Page 468: Bla Support For Third-Party Registration
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide If you pick up a call on line 1 configured for BLA, and another call comes in on line 2, you can pick up line 2 without putting line 1 on hold. The line 1 call will be on hold automatically; however it is on hold locally only.
Page 469: P-Preferred Identity Header For Bla Accounts
4.Whether or not the "sip mwi for bla account" parameter is enabled, the priority for displaying MWI does not change. You can configure this feature using the configuration files or the Mitel Web UI. Limitations The following are limitations of the BLA Support for MWI feature: •...
Page 470 For specific parameters you can set in the configuration files, see Appendix A, the section, “BLA Support for MWI” page A-90 CONFIGURING BLA SUPPORT FOR MWI USING THE MITEL WEB UI Use the following procedure to configure BLA support for MWI. MITEL WEB UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings.
Page 471: Shared Call Appearance (Sca) Call Bridging
Operational Features 2. The “MWI for BLA Account” field is disabled by default. To enable this feature, place a checkmark in the “Enabled” box. Notes: 1. If you change the setting on this parameter, you must reboot the phone for it to take affect.
Page 472 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Using the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pickup the same call by pressing the SCA line key. Phone 2 and 3 display the call they are bridging into on the LCD of the phones.
Page 473 Operational Features Softkey Line Keys STATE LED FOR LOCAL LED FOR REMOTE Idle None None Seized Solid Red Progressing (outgoing Solid Red Solid Red call) Alerting (incoming call) Flashing Red Active Solid Red Solid Red Held Slow Flashing Red Slow Flashing Red Hold private Slow Flashing Red Solid Red...
Page 474 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 6867i/6869i/6873i Softkeys SOFTKEY LED SOFTKEY LED FOR LOCAL FOR REMOTE SOFTKEY IMAGE (6867I/6869I SOFTKEY IMAGE (6867I/6869I STATE FOR LOCAL ONLY) FOR REMOTE ONLY) Idle Seized Solid Red Solid Red Progressing Solid Red...
Page 475: Park/Pick Up Static And Programmable Configuration
The static method configures park and pickup on a global basis for all supported IP phones. You can use the configuration files or the Mitel Web UI to configure a park/pickup static configuration. In the configuration files, you use the following parameters to statically configure park/pickup: “sprecode”...
Page 476 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide In the Mitel Web UI, you use the following fields at Basic Settings -> Preferences to configure park/pickup statically: • Park Call • Pick Up Parked Call How it Displays on the Phone On the phone UI, the static configuration method displays the following: •...
Page 477 The programmable method of configuration creates park and pickup keys (softkeys, programmable keys, expansion module keys) that you can configure on the IP phones. For the 6867i, 6869i, and 6873i IP phones you can configure keys with park and pickup functionality and then: •...
Page 478 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide On the 6867i, 6869i, and 6873i IP Phone UIs • When a call comes in, and you pickup the handset, the custom label that you configured for the park softkey displays on the Phone UI.
Page 479 Operational Features BroadWorks softkeyN type: park softkeyN type: pickup softkeyN label: parkCall softkeyN label: pickupCall softkeyN states: connected* softkeyN states: idle, outgoing** sip lineN park pickup sip lineN park pickup config: config:*68;*88;broadworks *68;*88;broadworks ININ PBX softkeyN type: park softkeyN type: pickup softkeyN label: parkCall softkeyN label: pickupCall softkeyN states: connected*...
Page 480 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Call Park/Pickup Configuration Precedence Rule Note: Not applicable when using the MiCloud Telepo for Service Providers call manager for park/pickup functionality. For users upgrading from Release 2.x firmware, the "softkeyN value" parameter will be used if the "sip lineN park pickup config"...
Page 481 Sylantro, ININ). See the table below for applicable values. For the 6867i, 6869i, and 6873i IP phones, you can enter a key label and change the softkey states at Operation->Softkeys and XML. The default state of the park configuration is "connected".
Page 482 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 3. Click on Operation->Softkeys and XML. 4. Pick a softkey to configure for parking a call. 5. In the "Type" field, select Park. 6. In the "Label" field, enter a label for the park softkey.
Page 483 9. Click on Operation->Reset. 10. Click on Reset, then click Restart to restart the IP phone and apply the changes. Configuring a Park/Pickup Key Using Mitel Web UI (for the MiCloud Telepo for Service Providers Call Manager) Use the following procedure to configure a BLF/Xfer key will call park/pickup functionality using the Mitel Web UI.
Page 484 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 2. Choose an available key that you want to use as a retrieve key and in the Type field, select BLF/Xfer. 3. (If available) In the Label field, enter a label to apply to this key (e.g. Pickup).
Page 485: Last Call Return (Lcr) (Sylantro Servers)
Last call return (LCR) allows an administrator or user to configure a "last call return" function on a softkey or programmable key. This feature is for Sylantro servers only. You can configure the “lcr” softkey feature via the configuration files or the Mitel Web UI. HOW IT WORKS If you configure "lcr"...
Page 486: Call Forwarding
(In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 487: Configuring Call Forwarding
Operational Features You can enable/disable CFWD and set a CFWD key using the configuration files or the Mitel Web UI. You can set CFWD mode (Account, Phone, Custom) using the configuration files, Mitel Web UI or IP Phone UI. Notes: 1.
Page 488 (In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configu- ration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 489 On the 6863i/6865i IP phones, you can set all accounts to ALL On or ALL Off. On the 6867i/6869i/6873i IP phones, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
Page 490 Mitel Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1.) 4. Using the Mitel Web UI, if you make changes to Account 1, the changes apply to all accounts on the phone. Using the IP Phone UI, if you make changes to any other account other then Account 1, the changes also apply to all accounts on the phone.
Page 491 Once CFWD is enabled on your phone, you can access and change the configuration using the IP phone UI or the Mitel Web UI. You can access the CFWD menus by pressing a pre-configured CFWD key, or by selecting Options > Call Forward from the IP phone UI.
Page 492 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 2. Press the programmed Call Forward key. The Call Forward Mode screen displays. Use the 2 and 5 navigation keys to scroll through each state type. Cfwd Mode Indicates 1. All...
Page 493 Operational Features 4. Press the Change navigation key for the state you selected in Step 3. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All Cfwd State to view...
Page 494 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 9. For the CFWD No Answer state, In the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press Change. Cfwd NoAnswer to view...
Page 495 Operational Features CFWD in Phone Mode IP PHONE UI 1. Use the navigation keys to scroll through each account. John Smith J. Smith CFWD All CFWD All Tue Aug 20 2:55pm Tue Aug 20 2:55pm In the above example, account 1 and account 2 are the accounts configured on the phone. Both accounts have CFWD enabled as indicated by the CFWD All message.
Page 496 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide • No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings. Note: If CFWD All, CFWD Busy, and CFWD No Answer are all enabled (and/or if the account has DND enabled), the CFWD All settings take precedence over CFWD Busy and CFWD No Answer.
Page 497 Operational Features 8. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify. 9.
Page 498 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CFWD in Custom Mode IP PHONE UI 1. Use the navigation keys to scroll through each account. John Smith J. Smith CFWD All CFWD Busy Tue Aug 20 2:55pm Tue Aug 20 2:55pm In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled.
Page 499 Operational Features • All On: Enables all CFWD states for the current account in focus 4. Press the Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON.
Page 500 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 10. For the CFWD No Answer state, in the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press Change. Cfwd NoAnswer to view...
Page 501 Assistant Services” page 6-59. For details on how to configure and utilize Forward Filtering, please refer to the respective phone model’s Mitel SIP Phone User Guide. CFWD in Account Mode (6867i/6869i) IP PHONE UI 1. From the Home screen press the 4 navigation key to move to the Line Selection screen.
Page 502 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide • No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings. Notes: 1. Pressing the 2 navigation key moves the selection to the next field/checkbox.
Page 503 7. Press the checkbox beside the respective Call Forward mode to enable the Call Forward mode. 8. Press the Save softkey to save your changes. CFWD in Phone Mode (6867i/6869i) IP PHONE UI 1. Press the configured Call Fwd softkey or press...
Page 504 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide • No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings. Notes: 1. Pressing the 2 navigation key moves the selection to the next field/checkbox.
Page 505 5. Press the Save softkey to save your changes. Note: In Phone mode, the configuration applies to all the accounts on the phone. CFWD in Custom Mode (6867i/6869i) IP PHONE UI 1. Press the configured Call Fwd softkey or press...
Page 506 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide • All: Forwards all incoming calls for the respective account to the specified number. • Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call.
Page 507: Sip Phone Diversion Display
Operational Features 2. Press the left or right arrow keys to change to the desired account. Note: Select All Accounts if you want your changes to be made to all the accounts configured on the phone. 3. Enter forwarding numbers using the dialpad keys for any of the following states: •...
Page 508: Display Name Customization
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 5. Roger’s phone accepts the call and displays the name and number of the incoming call (Tim) and the name (or number) of the original destination (Mark). Note: If proxy servers exist in the network, it is possible that multiple diversions can take place on the phones.
Page 509: Displaying Call Destination For Incoming Calls
Operational Features PATTERN RULES AND SYNTAX The customized display name must start with the pattern. The patterns that can be configured include the following regular expressions: • “-->x+” • “==>x+” • “@@@x+” • “aaax+” Additionally, the pattern syntax supports the regular expression | to specify multiple OR combined patterns (e.g.
Page 510: Received Callers List
IP phone UI. You can also directly dial from a displayed line item in the Received Callers List. You can download the Received Callers List to your PC for viewing using the Mitel Web UI. When you download the Received Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 511 “Missed/received Callers List Settings” page A-155 DOWNLOADING THE RECEIVED CALLERS LIST Use the following procedure to download the Received Callers List using the Mitel Web UI. MITEL WEB UI 1. Click on Operation->Directory. 2. In the Callers List field, click on Save As.
Page 512: Customizable Received Callers List And Services Keys
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CUSTOMIZABLE RECEIVED CALLERS LIST AND SERVICES KEYS The IP phones may have a Received Callers List key and a Services key (as a hard key or softkey/programmable key) depending on your model phone. An Administrator can specify URI overrides for these keys using the following parameters in the configuration files: •...
Page 513: Missed Calls Indicator
3 Missed Calls Tue Oct 3 2:55pm 6869i Missed Calls Indicator 6867i Missed Calls Indicator 6873i Missed Calls Indicator You can enable and disable the Missed Calls Indicator feature using the configuration files. When disabled, the Missed Calls Indicator does not increment as calls come into the IP phone.
Page 514 Administrators can also select the specific lines on the phone to which the missed calls indicator is applicable. This can be performed by defining the "sip lineN missed calls enabled" parameter in the configuration files ("0" for disabled, "1" for enabled) or through the Mitel Web UI. CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “Missed Calls Indicator Settings”...
Page 515 Operational Features 2. Under Additional Settings, for the Missed Calls option, enable by checking the checkbox or disable by unchecking the box (default is enabled). 3. Click Save Settings. 4. Repeat Steps 1 to 3 for any other lines you want to configure. 5-254...
Page 516: Enhanced Directory List
2. Up to 200 Directory contacts can be stored locally on the phone. Downloading the Local Directory List Using the Mitel Web UI You can use the Mitel Web UI to download the Local Directory List from the IP phone to the configuration server.
Page 517 Operational Features Use the following procedure to configure the download. MITEL WEB UI 1. Click on Operation->Directory. 2. In the Directory List field, click on Save As. A “File Download” message displays. 3. Click Save. 4. Enter the location on your computer where you want to download the Directory List and click Save.
Page 518 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide • Email2 • Email3 • Number of Total Phone Numbers • Phone Number 1 Type (mandatory) • Phone Number 1 Line # • Phone Number 1 • Phone Number 2 Type •...
Page 519 Operational Features PARAMETER DESCRIPTION directory 2 Specifies whether or not the directory defined in the “directory 2” parameter should enabled be enabled to be accessed on the phone. Can also be configured through the Phone UI, see Enabling/Disabling Directories and Renaming Labels Using the Phone UI page 5-267 for details.
Page 520 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER DESCRIPTION exchange Specifies the amount of days that the phone waits between Microsoft Exchange contacts resync directory resync operations. days exchange Specifies the maximum time, in minutes, the phone waits past the scheduled time contacts resync before starting a Microsoft Exchange directory checksync.
Page 521 Operational Features Parameter Description xsi personal contacts Specifies whether or not the BroadSoft Xsi Personal Contacts directory should enabled be enabled to be accessed on the phone. Can also be configured through the Phone UI, see Enabling/Disabling Directories and Renaming Labels Using the Phone UI page 5-267 details.
Page 522 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Parameter Description xsi group common Specifies the folder name of the BroadSoft Xsi Group Common Directory when directory name enabled. Can also be configured through the Phone UI, see Enabling/Disabling Directories and Renaming Labels Using the Phone UI page 5-267 details.
Page 523 Operational Features LIGHTWEIGHT DIRECTORY ACCESS PROTOCOL (LDAP) The 6800 Series IP phones are able to use a Lightweight Directory Access Protocol (LDAP) server for reading directories over an IP network. When configured, users are able to search for contacts, dial out to contacts, copy contacts to the Local Directory, or simply view the contact’s details (e.g.
Page 524 Specifies the LDAP company name (e.g. Mitel) for the attribute list. If this attribute list parameter contains more than one value, only the first matching value will be selected in the record.
Page 525 1 Specifies the LDAP email 1 (e.g. john.doe@mitel.com) for the attribute list. If this attribute list parameter contains more than one value, only the first matching value will be selected in the record.
Page 526 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Configuring Interoperability with an LDAP Directory Use the following parameters to configure interoperability with an LDAP Directory CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, “Basic LDAP...
Page 527 8. Press the key or select 4Set. Your selection will be immediately applied to the phone. For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Navigate to the Directory > Settings option and press the button or Select softkey.
Page 528 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Enabling/Disabling Directories and Renaming Labels Administrators have the option of enabling or disabling the respective directories on the phone as well as changing the default folder labels. These actions can be performed using the configuration files or through the phone’s UI.
Page 529 Directory source will need to be entered using the phone’s UI by navigating to the Options > Credentials menu. For the 6867i, 6869i, and 6873i this menu also allows users to test their connection to the external Directory source.
Page 530 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Entering Username/Passwords and Testing Connections Using the Phone UI Use the following procedure on the phone’s UI to enter user credentials (and for the 6867i, 6869i, and 6873i, test the connection to an external source).
Page 531 DIRECTORY SEARCH DYNAMIC THRESHOLD (6867I, 6869I, AND 6873I ONLY) On the 6867i, 6869i, and 6873i IP phones, contacts are listed and updated dynamically on screen depending on the letters that are entered into the search field. This dynamic update is dependent on the “directory search dynamic threshold”...
Page 532: Local Directory Loose Number Matching
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide LOCAL DIRECTORY LOOSE NUMBER MATCHING If the incoming calling number does not match exactly to the local directory, the lookup will fail and the phone will not display the stored directory name. Now, the phone can be configured to match only the specified number of digits against the local directory.
Page 533: Customizable Directory List Key
Operational Features CUSTOMIZABLE DIRECTORY LIST KEY The IP phones may have a Directory List key (either a hard key or softkey/programmable key) depending on the model of the phone. An Administrator can specify a URI override for the Directory List key by defining the “directory script” parameter in the configuration files. Specifying a URI for this parameter causes the creation of an XML custom application instead of the standard function of the Directory List key.
Page 534 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide To configure the Voicemail feature on the IP phone, you must enter the following parameter in the configuration files: • sip lineN vmail You can enter a Voicemail number for each line on the phone.
Page 535: Visual Indicators For Voicemail On Sca-Configured Lines
Visual indicators for voicemail messages on Shared Call Appearance (SCA) lines have been implemented on the 6867i, 6869i, and 6873i model IP phones. The parameter “voice mail indicator” is available allowing administrators the ability to configure what types of visual indicators the IP phones should display when voicemail messages are pending on a respective SCA line.
Page 536: Pin And Authorization Code Suppression
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PIN AND AUTHORIZATION CODE SUPPRESSION Certain features on MX-ONE require a PIN/Authorization code to be entered on the phone (for example: to register, for authorization, locking/unlocking, or accounting). The number format is the following: *<feature code>*PIN# or *<feature code>*PIN*<number>#...
Page 537: Xml Customized Services
Operational Features XML CUSTOMIZED SERVICES Extensible Markup Language (XML) is a markup language much like HTML. HTML was designed to display data and to focus on how data looks. XML was designed to describe data and to focus on what data is. The following are characteristics of XML: •...
Page 538 (Icon Menu Image) REFERENCE For more information about creating customized XML applications, contact Mitel Customer Support regarding the XML Developer’s Guide. You can also use the following attributes/options with the XML objects to further customize your...
Page 539 The value set in the configuration files and Mitel Web UI override the attribute you specify for the AastraIPPhoneStatus object.
Page 540 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide REFERENCE For information about enabling/disabling the XML beep in the Mitel Web UI, see “XML Beep Support” page 5-80. SCROLL DELAY OPTION FOR STATUS MESSAGES The IP phones support a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone.
Page 541 Operational Features Users can access XML applications via softkeys configured on the IP phones. The phone performs an HTTP GET on the URI configured in the Mitel Web UI or configuration files. You configure the following parameters for object requests: •...
Page 542 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “XML Settings” page A-162 For the 6867i/6869i/6873i: MITEL WEB UI 1. Click on Operation->Softkeys and XML.
Page 543 5. In the "XML Application URI" field, enter the HTTP server path or qualified domain name of the XML application you want to load to the IP phone. For example, you could enter an XML application called "http://172.16.96.63/mitel/internet.php" in the applicable field. 5-282...
Page 544 REFERENCE For more information about customizing the phones using XML objects, contact Mitel Customer Support regarding the “ XML Development Guide.” Use the following procedure to use the XML feature on the IP phone.
Page 545 Operational Features 3. For menu and directory services, select a service to display the information for that cus- tomized service. Message services display to the screen after pressing the respective key. For user input services, follow the on-screen prompts. 4. To exit from the XML screen, press the XML softkey again or press the button.
Page 546 Note: For more information about the XML execute items, see the XML Developer’s Guide. The following table identifies the configurable action URI parameters in the configuration files and the Mitel Web UI. This table also identifies the variables that apply to specific parameters. 5-285...
Page 547 Operational Features Action URIs and Associated Variables CONFIGURATION FILE MITEL WEB UI PARAMETERS PARAMETERS AT ADVANCED SETTINGS-> APPLICABLE VARIABLES ACTION URI action uri startup Startup $$DISPLAYNAME$$ $$SIPUSERNAME$$ $$SIPAUTHNAME$$ $$PROXYURL$$ $$LINESTATE$$ $$LOCALIP$$ $$REGISTRATIONSTATE$$ $$REGISTRATIONCODE$$ action uri registered Successful Registration $$SIPUSERNAME$$ $$SIPAUTHNAME$$...
Page 548 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURATION FILE MITEL WEB UI PARAMETERS PARAMETERS AT ADVANCED SETTINGS-> APPLICABLE VARIABLES ACTION URI action uri connected Connected $$REMOTENUMBER$$ $$DISPLAYNAME$$ $$SIPUSERNAME$$ $$SIPAUTHNAME$$ $$INCOMINGNAME$ $$PROXYURL$$ $$LINESTATE$$ $$LOCALIP$$ $$DISPLAYNAME$$ $$CALLDURATION$$ $$CALLDIRECTION$$ $$REGISTRATIONSTATE$$ $$REGISTRATIONCODE$$...
Page 549 Operational Features VARIABLE DESCRIPTION $$LINESTATE$$ Current line state associated with: • registered phone • incoming caller • outgoing caller • offhook • onhook • disconnected $$LOCALIP$$ IP Address associated with: • registered phone Note: This variable allows for enhanced information in call records •...
Page 550 2. After executing a GET on the URI, the phone expects a valid XML response. If a valid XML response is not received, an error message is displayed on screen. You can configure this feature via the configuration files or the Mitel Web UI. Configuring XML Action URIs Use the following procedures to configure XML Action URIs using the configuration files or the Mitel Web UI.
Page 551 Operational Features MITEL WEB UI 1. Click on Advanced Settings->Action URI. 2. Enter an XML URI for a startup event in the “Startup” field. For example: http://10.50.10.140/startup This parameter specifies the URI for which the phone executes a GET on when a startup event occurs.
Page 552 XML call at configurable intervals. An Administrator can specify the URI to be called and specify the interval between polls using the configuration files or the Mitel Web UI. Configuration of this feature is dynamic (no reboot required).
Page 553 “Polling Action URI Settings” page A-170 Configuring Polling Action URI via the Mitel Web UI Use the following procedure to configure polling Action URI using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Action URI. 2. In the “Poll” field, enter a URI to be called every "action uri pool interval" seconds. Enter the value in a URI format.
Page 554 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide ACTION URI CONNECTED A parameter called “action uri connected” (configuration files) and “Connected” (Mitel Web UI) now allows XML scripts to determine when a call is connected. When enabled, the phone triggers an HTTP GET when it goes into the “connected”...
Page 555 For specific parameters you can set in the configuration files, see Appendix A, the section, “Action URI Settings” page A-164 MITEL WEB UI 1. Click on Advanced Settings->Action URI. 2. In the “Connected” field, enter a valid URI for which the phone executes a GET on, when it goes into the “connected”...
Page 556 Phone A calls Phone B, Phone B answers and then hangs up, Phone A executes a GET on: http://fargo.ana.mitel.com/disconnected.xml?state=CONNECTED which is what the remote server receives. An Administrator can enable the disconnect feature using the configuration files or the Mitel Web UI. 5-295...
Page 557 For specific parameters you can set in the configuration files, see Appendix A, the section, “Action URI Settings” page A-164 MITEL WEB UI 1. Click on Advanced Settings->Action URI->Event. 2. In the “Disconnected” field, enter a valid URI for which the phone executes a GET on, when it transitions from the incoming, outgoing, calling, or connected state into the idle state.
Page 558 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide http://fargo.ana.mitel.com/disconnected.xml?state=$$LINESTATE$$ The following table lists the applicable values and descriptions for the $$LINESTATE$$. $$LINESTATE$$ DESCRIPTION MEANING IN A VALUE DISCONNECTED URI IDLE Phone is idle. DIALING Phone is offhook and ready to dial.
Page 559 When the phone receives the SIP NOTIFY, it will trigger the action uri xml sip notify parameter, if it has been previously configured using the configuration files or the Mitel Web UI. If the action uri xml sip notify parameter is not configured, the phone does not do anything.
Page 560 “Polling Action URI Settings” page A-170 Enabling/Disabling XML SIP NOTIFY Using the Mitel Web UI Use the following procedure to enable/disable the XML SIP NOTIFY feature in the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings.
Page 561 Configuring XML SIP NOTIFY using the Mitel Web UI if an Empty SIP NOTIFY Message Received by the Phone Use the following procedure in the Mitel Web UI to configure the XML SIP NOTIFY parameter when the phone receives an empty SIP NOTIFY message.
Page 562 42512. You can configure the XML softkey URI variables via the configuration files or the Mitel Web UI. Configuring XML Softkey URIs Use the following procedures to configure XML Softkey URIs using the configuration files or the Mitel Web UI.
Page 563 • $$SIPUSERNAME$$ • $$SIPAUTHNAME$$ • $$PROXYURL$$ • $$LINESTATE$$ • $$LOCALIP$$ • $$REMOTENUMBER$$ • $$DISPLAYNAME$$ • $$SIPUSERNAME$$ • $$INCOMINGNAME$$ • $$CALLDURATION$$ • $$CALLDIRECTION$$ 5. Click Save Settings to save your changes. For the 6867i/6869i/6873i: 1. Click on Operation->Softkeys and XML. 5-302...
Page 564 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 2. Select a key. 3. In the "Type" field, select XML from the list box. 4. In the "Label" field, enter a label that displays on the IP phone for the XML softkey. For example, "mitel".
Page 565 Operational Features Notes: 1. Key remapping takes precedence over redirecting. 2. Disabling the redial, conference, or transfer features on the phone also disables the redirection of these keys The following URI configuration parameters control the redirection of the keys and the voicemail option: •...
Page 566 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide • options script Notes: 1. If no Options URI script is configured, the local Options Menu on the phone displays as normal. 2. If you configure password access to the Options Menu, this password is required when accessing the local Option Menu, but is not required for the Options Key redirection feature.
Page 567: Xml Override For A Locked Phone
Note: A System Administrator can also lock and unlock a remote phone using the “lock” and “unlock” commands with the AastraIPPhoneExecute object in an XML application. For more information about this feature, contact Mitel Customer Support regarding the XML Development Guide.
Page 568: Configurable Indication Of Terminated Calls
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURABLE INDICATION OF TERMINATED CALLS An Administrator can configure a parameter called, “far-end disconnect timer” which allows you to enable or disable whether or not the near-end phone displays a disconnected screen with a “Call Terminated”...
Page 569: Centralized Conferencing (For Sylantro And Broadsoft Servers)
Operational Features Note: This “indication of terminated calls” feature does not affect parked calls on the phone or the conference call feature. CONFIGURING INDICATION OF TERMINATED CALLS You can enable or disable whether or not the phone displays an indication of a terminated call using the parameter, “far-end disconnect timer.”...
Page 570 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide When an IP phone user is connected to multiple conference calls, some outbound proxies have maximum call “hold” time set from 30-90 seconds. After this time, the call that is on hold is disconnected.
Page 571 Operational Features CONFIGURING CENTRALIZED CONFERENCING USING THE MITEL WEB Use the following procedure to configure centralized conferencing using the Mitel Web UI. MITEL WEB UI Global Configuration 1. Click on Advanced Settings->Global SIP Settings->Basic SIP Network Settings. 2. In the “Conference Server URI” field, do one of the following actions: •...
Page 572 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 1. Click on Advanced Settings->Line <#>->Basic SIP Network Settings 2. In the “Conference Server URI” field, do one of the following actions: • To disable centralized conferencing on this line, leave this field empty (blank).
Page 573: Custom Ad-Hoc Conference
Operational Features CUSTOM AD-HOC CONFERENCE Previously, the phone will wait for server response prior to completing the ad-hoc and centralized conference feature. This results in an interoperability issue with certain call managers, such as Genband. Now the phone no longer waits for server response before referring the call to the conference host when the "custom adhoc conference"...
Page 574: Conference/Transfer Support For Live Dial Mode
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURING THE “SIP JOIN” FEATURE USING THE CONFIGURATION FILES You use the following parameters to configure the “SIP Join feature in the configuration files: sip join support CONFIGURATION FILES For specific parameters you can set in the configuration files, see Appendix A, the section, “SIP...
Page 575: Used With Broadsoft Client Management System (Cms)
Operational Features AUTHENTICATION SUPPORT FOR HTTP/HTTPS DOWNLOAD ME- THODS, USED WITH BROADSOFT CLIENT MANAGEMENT SYSTEM (CMS) The IP phones support HTTP/HTTPS digest authentication as defined in RFC 2617. (The HTTP client supports digest authentication; the HTTP server does not; the HTTP server supports basic authentication).
Page 576 4. Press the “Log In" key to displays the username/password screen Note: On the 6867i, 6869i, and 6873i you use the Log In softkey to log in. On 6863i and 6865i, you press the right arrow key to log in.
Page 577: Customizing The Display Columns On The M685I Expansion Module
Operational Features CUSTOMIZING THE DISPLAY COLUMNS ON THE M685I EXPANSION MODULE The M685i Expansion Module screen displays softkeys in column format. The function keys on the bottom left of the Module allow you to display 3 full screens of softkeys. Each screen consists of 2 columns with the following default headings on each page: •...
Page 578 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide • expmod1page3left • expmod1page3right Expansion Module 2 (3 pages) • expmod2page1left • expmod2page1right • expmod2page2left • expmod2page2right • expmod2page3left • expmod2page3right Expansion Module 3 (3 pages) • expmod3page1left • expmod3page1right •...
Page 579 Chapter 6 CONFIGURING ADVANCED OPERATIONAL FEATURES...
Page 580: About This Chapter
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide ABOUT THIS CHAPTER The IP phones have advanced operational features you can configure using the configuration files and/or the Mitel Web UI. This chapter describes each of these features and provides procedures for configuring each feature. TOPICS...
Page 581 About this Chapter TOPIC PAGE • Configurable Route Header in SIP Packet page 6-39 • Configurable Compact SIP Header page 6-40 • Reject INV or BYE when Unsupported Value in REQUIRE Header page 6-40 • XML URI for Key Press Simulation page 6-41 •...
Page 582: Advanced Operational Features
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide ADVANCED OPERATIONAL FEATURES DESCRIPTION This section provides the following information about advanced features of the IP phones: FEATURE DESCRIPTION TR-069 Support The IP Phones support the Technical Report (TR) 069 Protocol, a Protocol that provides the communication between...
Page 583 Advanced Operational Features FEATURE DESCRIPTION 802.1x Support Allows you to enable or disable the 802.1x Protocol support on the IP Phones. Symmetric UDP Signaling Allows you to enable or disable the phone to use port 5060 to send SIP UDP messages. Symmetric TLS Signaling Allows you to enable or disable the phone to use port 5061 to send SIP TLS messages.
Page 584 > digit > lower case letters to digit > uppercase letters > lower case letters. Active Voice-over-IP (VoIP) Recording When using the IP phones with a Mitel call manager supporting voice recording and a recording system with the predefined subset of the SIP interface, administrators can...
Page 585 Advanced Operational Features FEATURE DESCRIPTION Option to Enable/Disable RTCP Allows Administrators the ability to manually enable or disable RTCP. Configurable SIP No RTP Packet Allows Administrators the ability to define a timeout period Timeout Period whereby if no RTP packets are received in the defined amount of time, the phone will send a BYE request, thus releasing the call and returning the home/idle screen Option to Parse or Ignore REFER...
Page 586: Tr-069 Support
The IP phones can send the MAC address and line number in the REGISTER packets making it easier for the call server when a user configures the phones via the Mitel Web UI or the IP Phone UI. The following two configurable headers send this information to the call server: Aastra-Mac: <mac address>...
Page 587 Appendix A, the section, “Advanced Operational Parameters” page A-274. MITEL WEB UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Setting. 2. Enable the "Send MAC Address in REGISTER Message" field by checking the check box.
Page 588: Blind Transfer Setting
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide SIP MESSAGE SEQUENCE FOR BLIND TRANSFER The SIP message sequence for Blind Transfer avoids the transfer target having two simultaneous calls. Prior to release 1.4, a CANCEL message was sent to the transfer target (if it was in a ringing state) after sending a REFER to the transferee to complete the transfer.
Page 589: Update Caller Id Setting
On the transferor phone, the REFER request will always be sent to the transferee. IGNORING PAI HEADER FOR SEMI-ATTENDED TRANSFERS In previous releases, when used in conjunction with the Mitel Clearspan call manager and a remote phone was defined with an overriding caller ID, semi-attended transfers to the remote phones would be sent to the destinations of the overriding caller ID and not the intended remote phones.
Page 590: Boot Sequence Recovery Mode Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide • force web recovery mode disabled Valid values for this parameter are 0 (false) and 1 (true). Default is 0 (false). A boot counter increments after each faulty boot. When the counter reaches a predetermined value, it forces Web recovery mode.
Page 591: Missed Call Summary Subscription
Advanced Operational Features MISSED CALL SUMMARY SUBSCRIPTION The “Missed Call Summary Subscription” feature allows missed calls that have been redirected by the server, to be incremented in the missed calls indicator on the phone it was initially directed to. This feature is called the Missed Call Summary Subscription and can be set with a timer that allows the phone to use the feature for a period of time before the timer expires.
Page 592: As-Feature-Event Subscription
Call Distribution (ACD) feature events. This feature is called “as-feature-event” and works with the DND, CFWD, and ACD keys. This feature is configurable using the configuration files or the Mitel Web UI. HOW IT WORKS ON THE PHONE UI When you enable the “as-feature-event” on the phone, AND you activate a DND, CFWD, and/or ACD key, pressing the key performs as follows: •...
Page 593 For the specific parameters you can set in the configuration files, see Appendix A, the section, “As-Feature-Event Subscription Settings” page A-103 Configuring As-Feature-Event Subscription Using the Mitel Web UI Use the following procedure to enable/disable the server-side “as-feature-event” on the IP Phone using the Mitel Web UI.
Page 594: Blacklist Duration Setting
You can specify how long failed servers remain on the blacklist in the IP phone’s configuration file or in the Mitel Web UI. The default setting is 300 seconds (5 minutes). If you set the duration to 0 seconds, then you disable the blacklist feature.
Page 595 “Blacklist Duration Setting” page A-277 CONFIGURING A SERVER BLACKLIST USING THE MITEL WEB UI You use the following procedure to configure Blacklist Duration using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings 2. In the “Blacklist Duration” field, specify the length of time, in seconds, that a failed server remains on the server blacklist.
Page 596: Whitelist Proxy
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide WHITELIST PROXY To protect your IP phone network, you can configure a “Whitelist Proxy” feature that screens incoming call requests received by the IP phones. When this feature is enabled, an IP phone accepts call requests from a trusted proxy server only.
Page 597 Advanced Operational Features CONFIGURING WHITELIST PROXY USING THE MITEL WEB UI Use the following procedure to configure the Whitelist Proxy feature using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings 2. The "Whitelist Proxy" field is disabled by default. To enable this field, check the box.
Page 598: Transport Layer Security (Tls)
Private Key files are optional. On the IP phones, an Administrator can configure TLS and Persistent TLS on a global-basis only, using the configuration files or the Mitel Web UI. There is a keep-alive feature for persistent TLS connections only. Administrators can configure this keep-alive feature using the parameter called “sip persistent tls keep alive”.
Page 599 Advanced Operational Features Additionally the “sip send sips over tls” parameter allows administrators the ability to manually configure the IP phones to use either the SIP or SIPS URI scheme when TLS or persistent TLS is enabled. Disabling the “sip send sips over tls” parameter (i.e. defining the parameter as “0”...
Page 600 CONFIGURING TLS USING THE MITEL WEB UI To configure TLS using the Mitel Web UI, you must enable TLS or Persistent TLS first. Then you must define the TLS certificate file names that you want the phone to use. Use the following procedure to configure TLS using the Mitel Web UI.
Page 601: X Support
3. The certificate files and Private Key file names must use the format “.pem”. 4. To create custom certificate files and private key files to use on your IP phone, contact Mitel Technical Support. 6. Click Save Settings to save your changes.
Page 602 UI, or the Mitel Web UI. Note: If configuring 802.1x using the IP Phone UI, the certificates and private keys must already be configured and stored on the phone. Use the configuration files or the Mitel Web UI to load certificates and private keys.
Page 603 Use the following procedure to configure the 802.1x Protocol on your phone using the IP Phone Note: If configuring 802.1x using the IP Phone UI, the certificates and private keys must already be configured and stored on the phone. Use the configuration files or the Mitel Web UI to load certificates and private keys...
Page 604 EAP-TLS (phone uses TLS authentication) Note: The 802.1x Protocol is disabled by default. If you select EAP-TLS authentication, you must use the configuration files or the Mitel Web UI to configure the certificates and private key for the phone. 6. In the EAP-TLS Settings > Identity field, enter a username used for authenticating the phone.
Page 605 EAP-TLS (phone uses TLS authentication) Note: The 802.1x Protocol is disabled by default. If you select EAP-TLS authentication, you must use the configuration files or the Mitel Web UI to configure the certificates and private key for the phone. 7. In the EAP-TLS Settings > Identity field, enter a username used for authenticating the phone.
Page 606 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURING THE 802.1X PROTOCOL USING THE MITEL WEB UI Use the following procedure to configure the 802.1x Protocol on your phone using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->802.1x Support.
Page 607: Symmetric Udp Signaling
Advanced Operational Features 2. In the “EAP Type” field, select EAP-TLS. Valid values are: Disabled (Default), EAP-MD5, and EAP-TLS. 3. In the “Identity” field, enter an Identity for the IP phone for which you are configuring 802.1x. For example, phone1. 4.
Page 608: Symmetric Tls Signaling
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide SYMMETRIC TLS SIGNALING The IP phones also use symmetric TLS signaling for outgoing TLS SIP messages by default. When symmetric TLS is enabled, the IP phone uses port 5061 as the persistent TLS connection source port.
Page 609: Gruu And Sip.instance Support
The IP phone is able to collect digits in two stages to support the billing code feature. Mitel IP Phone users are prompted to enter the correct billing code when they dial these numbers: •...
Page 610: Billing Codes Implementation Notes
If an IP phone user enters an invalid billing code, the call fails. MANDATORY VERSUS OPTIONAL BILLING CODES This release of the Mitel IP phones supports two types of billing codes: Mandatory and Optional. The Sylantro server configuration determines which type of billing code is used on the IP phones.
Page 611: Configurable Dns Queries
Advanced Operational Features To use this format with the default dial plan terminator (#), the # sign required by Sylantro as a delimiter should be represented as an escaped character by using the sequence %23. The speeddial format for an external number that includes an optional billing code becomes: •...
Page 612 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURATION DNS SERVER DESCRIPTION FILE VALUE METHOD USED SRV & A The phone issues requests for “SRV” (Service Location Record) records from the DNS server to get the port number. Most often, the IP address is included in the response from the DNS server to avoid extra queries.
Page 613: Ignore Out Of Sequence Errors
Advanced Operational Features CONFIGURING THE DNS QUERY METHOD You can configure the DNS query method for the phone to use for performing DNS lookups using the following parameter in the configuration files: • sip dns query type CONFIGURATION FILES For the specific parameter you can set in the configuration files, see Appendix A, the section, “DNS Query Setting”...
Page 614: Switching Between Early Media And Local Ringing
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide SWITCHING BETWEEN EARLY MEDIA AND LOCAL RINGING The phone supports switching between early media and local ring tone. Upon receiving a 180 response, the phone generates a local ring tone unless it is receiving an early media flow. If the phone receives any subsequent 180 responses, it regenerates the local ring tone unless it is receiving early media flow.
Page 615: Call-Info" Header To 200Ok Responses For Shared Call Appearance (Sca) Lines
“Call Failed” is displayed for status codes 4xx to 5xx and the call failed tone will be played, • or “Not Configured” or “Seize Failed” is displayed in case of an internal error, • or “Unavailable” is displayed in case of code less support (6867i, 6869i, 6873i). 6-37...
Page 616: Configurable "Allow" And "Allow-Event" Optional Headers
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURABLE “ALLOW” AND “ALLOW-EVENT” OPTIONAL HEADERS On the IP Phones, an Administrator can enable or disable whether or not the optional “Allow” and “Allow-Events” headers are included in the NOTIFY message from the phone.
Page 617: P-Asserted Identity (Pai
Advanced Operational Features • Checks to see if the incoming call is from a registered proxy server. • If the call is forwarded via a registered proxy server, then the message has already been verified and authenticated by the server. The caller is part of the Trust Network. The IP phone UI displays the caller information contained in the PAI header.
Page 618: Compact Sip Header
CSeq: 102 OPTIONS By default, the IP Phones use the long format. However, an Administrator can provision the short (compact) format using the configuration files. The Mitel Web UI does not support this configuration feature. ENABLING/DISABLING THE COMPACT SIP HEADERS FEATURE Use the following procedure to enable/disable the Compact SIP Header in the SIP packet.
Page 619: Rejection Of Inv Or Bye
Advanced Operational Features ENABLING/DISABLING A REJECTION OF THE INV OR BYE Use the following procedure to enable/disable the rejection of the INV or BYE if the INV or BYE contains an unsupported value in the REQUIRE header. CONFIGURATION FILES For the specific parameter you can set in the configuration files, see Appendix A, the section, “Rejection of INV or BYE”...
Page 620 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide XML KEY URI DESCRIPTION Key:ExpMod1SoftKey1 to Expansion module 1 softkeys 1 to <n> (valid softkeys Key:ExpMod1SoftKey<n> depend on the number of physical softkeys on the expansion module) Note: The phone ignores URI expansion module key events if the keys are not physically present on the expansion module.
Page 621 Advanced Operational Features XML KEY URI DESCRIPTION Key:Goodbye GoodBye Key NAVIGATION KEYS Key:NavUp Navigation Up Key Key:NavDwn Navigation Down Key Key:NavLeft Navigation Left Key Key:NavRight Navigation Right Key FUNCTION KEYS (ONLY IF PHYSICALLY CONFIGURED ON THE PHONE OR EXPANSION MODULE) KeyPark Park Softkey KeyPickup...
Page 622: Dns Host File
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide DOMAIN NAME SYSTEM (DNS) SERVER PRE-CACHING SUPPORT The IP phones now support the use of a local DNS host file to resolve DNS queries, and supports pre-provisioning of DNS SRV records. This feature allows administrators to configure the phone to download a text file which contains persistent DNS “A record”...
Page 623 Advanced Operational Features 3. Save the file as “<filename>.txt”. For example, “hostfile.txt”. 4. Using a text-based editing application, open the startup.cfg file for the phone(s) for which you want to apply the DNS hostfile. 5. Enter the following parameter in the startup.cfg file followed by the host file name as the value: sip dns host file: <filename>.txt For example: sip dns host file: hostfile.txt...
Page 624 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide If a service has multiple SRV records with the same priority value, the IP phone(s) use the weight field to determine which host to use. The weight value is a ratio compared to the weight of other records with the same name and priority value.
Page 625: Dns Server Query
Advanced Operational Features 192.168.2.3 bigbox.example.com 192.168.3.4 smallbox1.example.com 192.168.8.1 smallbox2.example.com 47.28.05.69 backupbox.example.com Use the following procedure in the configuration files to configure DNS server query support for the phones. CONFIGURATION FILES For the specific parameter you can set in the configuration files, see Appendix A, the section, “DNS Server Query”...
Page 626: Configurable Dns Maximum Cache Ttl
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURABLE DNS MAXIMUM CACHE TTL Administrators can manually set the DNS maximum cache TTL settings for both negative and positive responses on the phone by defining the “sip dns cache negative max ttl” and “sip dns cache positive max ttl”...
Page 627: Sip Services/Rtcp Summary Reports Transport Protocol Settings
Advanced Operational Features Use the following procedure in the configuration files to configure the transport protocol for SIP services and RTCP summary reports. CONFIGURATION FILES For the specific parameter you can set in the configuration files, see Appendix A, the section, “SIP Services/RTCP Summary Reports Transport Protocol Settings”...
Page 628: Alphanumeric Input Order For Username Prompts
A-289 ACTIVE VOICE-OVER-IP (VOIP) RECORDING Active VoIP recording is supported by the IP phones. When using the IP phones with a Mitel call manager supporting voice recording and a recording system with the predefined subset of the SIP interface, administrators can configure the phones to send duplicate copies of the transmit and receive RTP or SRTP voice packets to the voice recording system.
Page 629 RTP/SRTP packets. If all of these parameters are left undefined, no authentication checks will be performed. When a recording session is in progress, the respective IP phones display the following recording icons on screen: 6863i/6865i Martin Croft 00:53 6867i 6-51...
Page 630 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 6869i 6873i WARNING:THE RECORDING ICON IS DISPLAYED ON THE IP PHONES TO INDICATE THE RECORDING SESSION IS ACTIVE AND THAT A DUPLICATE COPY OF THE RTP/SRTP STREAM IS TO BE SENT FROM THE PHONE TO THE RECORDING SERVER.
Page 631: Active Voip Recording Settings
Advanced Operational Features Use the following procedure in the configuration files to configure the active VoIP recording feature CONFIGURATION FILES For the specific parameter you can set in the configuration files, see Appendix A, the section, “Active VoIP Recording Settings” page A-290 6-53...
Page 632: Broadsoft Xsi Features
BroadSoft Xsi will need to be entered using the phone’s UI by navigating to the Options > Credentials menu. For the 6867i, 6869i, and 6873i this menu also allows users to test their connection to the Xsi server.
Page 633 Speed Dial 8 key and then pressing and holding the corresponding speed dial key on the dialpad. Alternatively, users can select the desired number and then press the Dial softkey (for the 6867i/6869i/6873i), button (if applicable), Line button, button, or simply pick up the handset.
Page 634 2. Select the key you want to use as a Speed Dial 8 key. 3. In the Type field, select Speeddial to apply to the key. 4. (Optional for the 6867i/6869i/6873i) In the Label field, enter a label to apply to this key. 5. In the Value field, enter “xsi.speeddial8”.
Page 635: Call Logs
The Received Callers List for all phones will show the name and number of the incoming caller, and specifically for the 6867i, 6869i, and 6873i the date and time of the call. 6867i, 6869i, and 6873i users are able to copy an entry to the Local Directory or edit an entry in the Received Callers List using the Copy and Edit softkeys exactly the same way as in the phone’s native...
Page 636: Xsi Feature Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 2. Select BroadSoft Call Settings. 3. Select Hide Number. 4. Use the 5 and 2 keys to select either Disable or Enable 5. Press the key or select 4Set. Your selection will be immediately applied to the phone.
Page 637: Broadsoft Broadworks Executive And Assistant Services
BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES Note: Applicable to the 6865i, 6867i, 6869i, 6873i SIP phones only. The Executive and Assistant Services feature allows Administrators to create an inter-network relationship between Executives and Assistants allowing calls to the Executive’s phone to be screened, filtered, and routed to an Assistant, whereby the Assistant can answer, divert the filtered call, or push the call back to the Executive.
Page 638: Broadsoft Broadworks Executive And Assitant Services Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide prefix. The prefix itself is not displayed on the phone’s screen (e.g. in the case outlined above, the phone will only display “Filtrage -> Dupont, Francois”). The “sip execassist fac call push” parameter is used to specify the Feature Access Code (FAC) that is used to push a filtered call from the Assistant’s phone back to the Executive’s...
Page 639 3. In the "Type" field, select "Filter". 4. In the "Label" field (6867i, 6869i, 6873i only), enter a label to apply to this key (e.g. Filter). 5. (Optional) In the "Value" field, enter the Executive Call Filtering Activation FAC (e.g. #61) or both the Executive Call Filtering Activation and Deactivation FACs followed by a semi-co- lon (e.g.
Page 640 Note: If Call Forward is enabled for filtered calls, LEDs for all Filter softkeys will be turned off. Configuring the Filter Softkey on the Assistant’s Phone Using the Mitel Web UI Use the following procedure to configure the Filter Softkey on the Assistant’s phone using the...
Page 641 3. In the "Type" field, select "Filter". 4. In the "Label" field (6867i, 6869i, and 6873i only), enter a label to apply to this key (e.g. "Filter-Stefan" for a specific Executive or simply "Filter" for a generic Filter key with no defined value).
Page 642 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide topsoftkey1 label: Filter-Stefan topsoftkey1 value: 4100 topsoftkey1 line: 1 topsoftkey2 type: filter topsoftkey2 label: Filter-John topsoftkey2 value: 4101 topsoftkey2 line: 1 For Programmable Keys prgkey1 type: filter prgkey1 value: 4100 prgkey1 line: 1...
Page 643 2. Select a key that you want to use as an Initiate Call key. 3. In the "Type" field, select "Speeddial". 4. In the "Label" field (6867i, 6869i, and 6873i only), enter a label to apply to this key (e.g. Init). 5. In the "Value" field, enter the Initiate Call FAC (e.g. #64) In the "Value"...
Page 644 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The following parameters are examples you can use to configure multiple Initiate Call Speeddial softkeys: For Bottom Softkeys softkey1 type: speeddial softkey1 label: Init softkey1 value: "#64" softkey1 line: 1 softkey2 type: speeddial softkey2 label: Init2 softkey2 value: "#644052"...
Page 645 Advanced Operational Features For Expansion Module Softkeys expmod1 key1 type: speeddial expmod1 key1 label: Init expmod1 key1 value: "#64" expmod1 key1 line: 1 expmod1 key2 type: speeddial expmod1 key2 label: Init2 expmod1 key2 value: "#644052" expmod1 key2 line: 1 expmod1 key2 type: speeddial expmod1 key2 label: Init3 expmod1 key2 value: "#644052*4059"...
Page 646: Visitor Desk Phone Support
"user config url" parameter: • upload.html • upload_file.php To obtain these two files, please contact Mitel Technical Support. 2. The Visitor Desk Phone feature will not be functional when using the HTTP/HTTPS protocol without these two files properly installed on the HTTP/HTTPS configuration server.
Page 647: Visitor Desk Phone Settings
In the above configuration example, the user would see the following initial screen: 6863i/6865i Visitor Account Example Visitor 12 Jul 12:49pm 6867i Visitor Account Example 6869i Visitor Account Example 6873i Visitor Account Example Configuring the User Configuration Server URL Use the following parameter to configure the user configuration server URL:...
Page 648: Logging In And Out
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide LOGGING IN AND OUT For logging in and logging out, a NOTIFY message containing an XML body that includes the parameter “subscriberLogin” or “subscriberLogout” messageType (with valid username and password values if logging in) to the phone must be triggered. The method of triggering this NOTIFY message can be phone-initiated (by configuring a “Login”...
Page 649 1. Click on Operation > Programmable Keys (6863i/6865i) or Softkeys and XML (6867i/6869i/6873i) 2. Select from Key 1 through Key 3 (6863i) or Key 8 (6865i) on the programmable keys Select from Key 1 through Key 20 (6867i) or Key 44 (6869i) or Key 48 (6873i) on the top keys 6-71...
Page 650 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Select from Key 1 through Key 18 (6867i) or Key 24 (6869i/6873i) on the bottom keys. 3. In the Type field, select Login to apply to the key. 4. (If available/optional) In the Label field, enter a label to apply to this key (e.g. Login) 5.
Page 651: Option To Enable/Disable Rtcp
Advanced Operational Features • 0: Every time the “user config upload” time period expires and at every logout regardless of if the <user>_local.cfg has changed or not. • 1: When the “user config upload” time period expires but only if the <user>_local.cfg has changed, and at every logout regardless of if the <user>_local.cfg has changed or not.
Page 652: Option To Parse Or Ignore Refer Event Ids
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Configuring the SIP No RTP Packet Timeout Period Use the following procedure to configure the SIP No RTP packet timeout period: CONFIGURATION FILES For the specific parameters you can set in the configuration files, see Appendix A, the section, “RTP, Codec, DTMF Global Settings”...
Page 653: Micloud Telepo Music On Hold Settings
Advanced Operational Features • If a check sync NOTIFY containing the parameter "reboot=false" is received by the phone, the phone will reload the configuration files without rebooting. Any dynamic parameters in the configuration files (i.e. those that do not require a reboot for changes to be applied) will be synchronized accordingly.
Page 654 Chapter 7 ENCRYPTED FILES ON THE IP PHONE...
Page 655: About This Chapter
About this Chapter ABOUT THIS CHAPTER This chapter provides information about encryption on the IP phones and provides methods an administrator can use to store encrypted files to a server. TOPICS This chapter covers the following topics: TOPIC PAGE Encrypted Files on the IP Phone page 7-3 •...
Page 656: Encrypted Files On The Ip Phone
Administrators use a password distribution scheme to manually pre-configure or automatically configure the phones to use the encrypted configuration with a unique key. From a Microsoft Windows command line, the System Administrator uses an Mitel-supplied configuration file encryption tool called "anacrypt.exe" to encrypt the <mac>.tuz file.
Page 657: Procedure To Encrypt Configuration Files
PROCEDURE TO ENCRYPT CONFIGURATION FILES To encrypt the IP phone configuration files (using a Microsoft Windows OS): 1. Obtain the anacrypt encryption tool (anacrypt.exe) from your Mitel representative. 2. Open a command line window application (i.e. DOS window). 3. At the prompt, enter anacrypt.exe and press <Return>.
Page 658 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Notes: 1. Configuration files that are encrypted using v3 encryption can only be decoded by phones on Release 3.3.1 (and above).Customers with v3-encrypted configuration files will lose the ability to decode the files (and in turn will lose all previously configured settings) if they downgrade their phones to any firmware release prior to 3.3.1.
Page 659: Vendor Configuration File Encryption
(provided that the unencrypted MAC-specific file is not present on the configuration server) This method of encryption does not affect the implementation of the Mitel method of file encryption. Note: The startup.cfg file is not encrypted with this feature.
Page 660 Chapter 8 UPGRADING THE FIRMWARE...
Page 661: About This Chapter
TOPICS This chapter covers the following topics: TOPIC PAGE Upgrading the Firmware page 8-3 • Using the “Firmware Update” Page in the Mitel Web UI page 8-3 • Using the Restart Feature page 8-5 • Using the Auto-Resync Feature page 8-6...
Page 662: Upgrading The Firmware
Using the “Firmware Update” page in the Mitel Web UI at the location Advanced Set- tings->Firmware Update. • Using the IP Phone UI or the Mitel Web UI to restart the phone. The phone automatically looks for firmware updates and configuration files during the boot process. •...
Page 663 2. In the “File Name” field, enter the firmware file name (<phone model>.st) that you want to download to your IP phone. For example, 6867i.st (for a 6867i phone). Note: This file name must match the actual name of the firmware file residing on your configuration server.
Page 664: Using The Restart Feature
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 6. In the “Port” field, enter the port number of the protocol server. For example, 80 (for HTTP) or 443 (for HTTPS). Note: This field is not applicable to the TFTP and FTP protocols.
Page 665: Using The Auto-Resync Feature
24-hour period if the files on the server have changed. This feature works with TFTP, FTP, HTTP, and HTTPS servers. An administrator can enable this feature using the Mitel Web UI or using the configuration files (startup.cfg, <model>.cfg, and <mac>.cfg).
Page 666 • auto resync days - Specifies the amount of days that the phone waits between checksync operations. In the Mitel Web UI, you can set the following parameters at the path Advanced Settings->Configuration Server->Auto-Resync: • Mode •...
Page 667 A-20. Notes: 1. If a user is accessing the Mitel Web UI, they are not informed of an auto-reboot. 2. Any changes made using the Mitel Web UI or the IP phone UI are not overwritten by an auto-resync update. Auto-resync affects the configuration files only. However, the settings in the Mitel Web UI take precedence over the IP phone UI and the configuration files.
Page 668 Notes: 1. If a user is accessing the Mitel Web UI, they are not informed of an auto-reboot. 2. Any changes made using the Mitel Web UI or the IP phone UI are not overwritten by an auto-resync update.
Page 669 Chapter 9 TROUBLESHOOTING...
Page 670: About This Chapter
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide ABOUT THIS CHAPTER This chapter describes tasks that a system administrator can perform on the IP phones for troubleshooting purposes. It also includes answers to questions you may have while using the IP phones.
Page 671: Troubleshooting Parameters
Mitel Technical Support can then use the information gathered to perform troubleshooting tasks. LOG SETTINGS Using the configuration files or the Mitel Web UI, you can specify the location where log information will be stored for troubleshooting purposes. In the configuration files, you use the following parameters to configure log settings: •...
Page 672: Module/Debug Level Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MODULE/DEBUG LEVEL SETTINGS The Mitel IP phones provide blog module support that allows enhanced severity filtering of log calls sent as blog output. The blog, as used on the IP phones, is a an online debugging tool that can be frequently updated and intended for technical support analysis.
Page 673 65535 In the above example, all debug levels are OFF for the Real Time Transport module. All debug levels are ON for the indicator module. You can set the Module/Debug Levels using the configuration files or the Mitel Web UI.
Page 674: Support Information
Mitel Technical Support uses this support information for troubleshooting the IP phone when required. Using the Mitel Web UI and selecting “Show Task and Stack Status” displays the tasks and stack status on the IP phone. This screen also displays the Free Memory and the Max Block Free Memory currently on the phone as shown in the following illustration.
Page 675 Free Memory PERFORMING TROUBLESHOOTING TASKS Use the following procedures to perform troubleshooting on the IP phone via the configuration files or the Mitel Web UI. CONFIGURATION FILES For specific parameters you can set in the configuration files, see , the section, “Log Settings”...
Page 676 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MITEL WEB UI 1. Click on Advanced Settings->Troubleshooting. To set log settings: 2. In the "Log IP" field, enter the IP address of the log server (i.e. the server to which log information will be transmitted).
Page 677 Free Memory on the phone, click on Show in the "Show Task and Stack Status" field. Note: The local and server configuration file information and the task and stack status information is for use by Mitel Technical Support for troubleshooting purposes. Reference...
Page 678: Watchdog Task Feature
When the phone detects a failure (i.e. a crash), it automatically reboots. You can view a WatchDog crash file using the Mitel Web UI at the path, Advanced Settings->Troubleshooting. You can enable/disable the WatchDog task using the configuration files or the Mitel Web UI. ENABLING/DISABLING WATCHDOG Use the following procedure to enable/disable the WatchDog.
Page 679 Troubleshooting Use the following procedure to enable/disable the WatchDog task for the IP Phones using the Mitel Web UI. You can also view the “Crash Log” generated by the WatchDog task using the Mitel Web UI. MITEL WEB UI 1. Click on Advanced Settings->Troubleshooting.
Page 680: System Messages Display
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide SYSTEM MESSAGES DISPLAY When the phone reboots, information regarding the reboot is added to the reboot.log file and can also be viewed in the Advanced Settings->Troubleshooting->System Messages menu through the phone’s Web UI.
Page 681 Troubleshooting REBOOT CODE DESCRIPTION OPTION::RESET (6867i, 6869i, and 6873i) Reboot prompted by erasing the local settings of the phone through the Options menu of the phone’s native UI. ResetConfigAction::performAction (6863i and 6865i) OPTION::FACTORYDEFAULT (6867i, 6869i, Reboot prompted by a factory default of the phone through the Options menu of the phone’s native...
Page 682: Error Messages Display
IP Phones. The IP Phone UI has a selection on the Phone Status page called, “Error Messages” at the location, Options->Phone Status->Error Messages (6863i and 6865i) or Options->Status->Error Messages (6867i, 6869i, and 6873i). The Mitel Web UI also allows you to view these error messages at the location Advanced Settings->Troubleshooting->Error Messages.
Page 683: Warning Message Display
IP PHONE UI 1. Press the Options key on the phone to enter the Options List. 2. Select Phone Status (6863/6865i) or Status (6867i/6869i/6873i) 3. Select Error Messages. 4. If error messages display, use the UP and DOWN navigation keys (or swipe up and down on the 6873i) to view the messages.
Page 684: Configuration And Crash File Retrieval
An Administrator or User can manually send the files when required using the IP Phone UI or the Mitel Web UI. Each time the files are generated and uploaded, a new timestamp on the file name is created so that existing files are not overwritten on the server.
Page 685 Local.cfg - File in the format MAC ID_Date_Time_local.cfg that contains information of locally modified values made using the Mitel Web UI and/or the IP Phone UI. The MAC address, date, and time are specified in the file name to identify the phone sending the information, and the date and time the file was generated and sent to the server.
Page 686 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 3. Select Upload System Info and press <Enter>. The phone immediately generates the applicable Support Information files (server.cfg, local. cfg, and/or crash.gz) and sends the files to the pre-defined server. The message “Files Sent” displays.
Page 687: Tcpdump Network Packet Capture Support
For larger or long duration capture, Administrators are recommended to capture on the network side using a hub or switch with port mirroring. 2. If attempting to capture packet data relating to an issue, Mitel recommends Administrators perform multiple captures of the issue (if possible) to ensure the respective packet data is collected.
Page 688 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 2. In the Port field, enter the port or ports from where the phone should capture traffic (e.g. 5000:6000;7000). Notes: 1. The default is 5060. 2. Use a colon (i.e. ":") or hyphen (i.e. "-") to set a range. For example, 5000:6000 or 5000-6000 will capture traffic from ports 5000 through to 6000.
Page 689: Troubleshooting Solutions
Note: Your computer needs to be on the same network as your IP Phone. 2. In the URL, type: “http://<IP Address>” (where IP Address is the IP Address displayed on the phone). Your browser launches the Mitel IP Phone Firmware Recovery page. 3. Call Customer Support and request a <phone model>.st file.
Page 690: Why Does My Phone Display The "No Service" Message?
"No Service" message does not display, and the message waiting indicator (MWI) does not come on. Check that the "Registrar Server" IP address in the Mitel Web UI at Advanced Settings->Global SIP is correct. Check the "sip registrar ip" parameter in the configuration files is correct.
Page 691: Why Is My Phone Not Receiving The Tftp Ip Address From The Dhcp Server?
Option 66 (TFTP server) settings. “DHCP” on page 4 for more information on option precedence. For procedures on configuring the TFTP server using the IP phone UI and the Mitel Web UI, see Chapter 4, the section, “Configuring the Configuration Server Protocol”...
Page 692: How Do I Restart The Ip Phone?
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide HOW DO I RESTART THE IP PHONE? IP PHONE UI For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Restart Phone. 3. Press # to confirm.
Page 693: How Do I Set The Ip Phone To Factory Default?
3. Select Factory Default. 4. The “Restore Defaults?” prompt displays. Press # to confirm. For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey and enter your Administrator password using the keypad keys.
Page 694: To Erase Local Configuration
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MITEL WEB UI 1. Click on Operation->Reset->Current Settings. 2. In the "Restore to Factory Defaults" field, click Restore. This restores all factory defaults, and removes any saved configuration and directory list files.
Page 695: How To Reset A User's Password?
The “Erase Local Configuration?” prompt displays. 7. Select Yes to erase the local configuration. The phone immediately erases the local configuration and automatically restarts the phone. MITEL WEB UI 1. Click on Operation->Reset->Current Settings. 2. In the "Remove Local Configuration Settings" field, click Remove.
Page 696 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Select Lock > Password. 3. Enter the current password in the <Current Password> field. 4. Press the down navigation key and enter the new password in the <New Password> field.
Page 697: How Do I Lock And Unlock The Phone?
Options List. The prompt, “To unlock the phone...Password:” 2. Enter the user or administrator password and press Enter. The phone unlocks. 6867I/6869I: IP PHONE UI Lock the phone: 1. Press on the phone to enter the Options List.
Page 698 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 3. Press the Phone Lock icon. The prompt, “Lock the phone?” displays. 4. Select Yes to lock the phone. Unlock the phone: 1. Press on the phone to enter the Options List.
Page 699 Appendix A CONFIGURATION PARAMETERS...
Page 700: Topics
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide ABOUT THIS APPENDIX This appendix describes the parameters you can set in the configuration files for the IP phones. The configuration files include startup.cfg, <model>.cfg, and <mac.cfg>. TOPICS This appendix covers the following topics:...
Page 701 About this Appendix TOPIC PAGE • Screen Saver Settings page A-63 • Picture ID Feature page A-64 • DHSG Settings page A-65 • Live Dialpad Settings page A-65 • Live Keyboard Settings page A-66 • SIP Local Dial Plan Settings page A-67 •...
Page 702 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide TOPIC PAGE • LLDP-MED and ELIN Settings page A-159 • Missed Calls Indicator Settings page A-161 • XML Settings page A-162 • Action URI Settings page A-164 • XML SIP Notify Settings page A-169 •...
Page 703 About this Appendix TOPIC PAGE • Terminated Calls Indicator page A-209 • Directed Call Pickup (BLF or XML Call Interception) Settings page A-210 • ACD Auto-Available Timer Settings page A-212 • Mapping Key Settings page A-212 • Send DTMF for Remapping Conference or Redial Key page A-214 •...
Page 704 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide TOPIC PAGE • Blacklist Duration Setting page A-277 • Whitelist Proxy Setting page A-277 • XML Key Redirection Settings (for Redial, Xfer, Conf, Icom, Voicemail) page A-277 • Options Key Redirection Setting page A-279 •...
Page 705: Setting Parameters In Configuration Files
Setting Parameters in Configuration Files SETTING PARAMETERS IN CONFIGURATION FILES You can set specific configuration parameters in the configuration files for configuring you IP phone. The startup.cfg, <model>.cfg, and <mac>.cfg files are stored on the server. The startup.cfg file stores global IP phone configuration settings. Note: In releases previous to 4.0.0 SP1, the "startup.cfg"...
Page 706: Operational, Basic, And Advanced Parameters
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide OPERATIONAL, BASIC, AND ADVANCED PARAMETERS The following sections provide the configuration parameters you can configure on the IP phone. Each parameter table includes the name of the parameter, a description, the format, default value, range, and example.
Page 707: Network Settings
Operational, Basic, and Advanced Parameters NETWORK SETTINGS PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg dhcp Enables or disables DHCP. Enabling DHCP populates the required DESCRIPTION network information. The DHCP server serves the network information that the IP phone requires. If the IP phone is unable to get any required information, then you must enter it manually.
Page 708 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg default gateway The IP address of the network’s gateway or default router IP DESCRIPTION address. Note: For DHCP to automatically populate this parameter, your DHCP server must support Option 66.
Page 709 0 - Auto Negotiate RANGE 1 - Full Duplex, 10Mbps 2 - Full Duplex, 100Mbps 3 - Full Duplex, 1000Mbps (applicable for the 6865i, 6867i, 6869i, and 6873i IP phones only) 4 - Half Duplex, 10Mbps 5 - Half Duplex, 100Mbps...
Page 710: Dhcp Option Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg pc port passthru enabled Enables or disables the PC port. DESCRIPTION Integer FORMAT 1 (enable) DEFAULT VALUE 0 (disable) RANGE 1 (enable) pc port passthru enabled: 1...
Page 711 Operational, Basic, and Advanced Parameters OPTION 60 PARAMETER – CONFIGURATION FILES dhcp opt60 extended vendor startup.cfg, <model>.cfg, <mac>.cfg class Specifies whether to send a DHCP Option 60 value consisting of the DESCRIPTION identifier value only, or an extended DHCP Option 60 value consisting of the identifier, firmware version, and bootrom version.
Page 712: Dhcp Option Override
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide OPTION 120 PARAMETER – CONFIGURATION FILES use dhcp option 120 startup.cfg, <model>.cfg, <mac>.cfg Enables support for DHCP Option 120 on the IP phones. DHCP DESCRIPTION Option 120 allows SIP clients to locate a local SIP server (i.e.
Page 713: Password Settings
Operational, Basic, and Advanced Parameters OPTIONS 132 - TRANSFER VLAN ID ASSIGNMENT USING DHCP PARAMETER – CONFIGURATION FILES dhcp option 132 vlan id startup.cfg, <model>.cfg, <mac>.cfg enabled Enables the phone to transport the VLAN ID parameter in the DHCP DESCRIPTION protocol.
Page 714 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES options password enabled startup.cfg, <model>.cfg, <mac>.cfg Enables or disables password protection of the Options key on the DESCRIPTION IP phone. If enabled, upon pressing the Options key, a user has to enter a password at the IP phone UI.
Page 715: Emergency Dial Plan Settings
Operational, Basic, and Advanced Parameters EMERGENCY DIAL PLAN SETTINGS PARAMETER – CONFIGURATION FILES emergency dial plan startup.cfg, <model>.cfg, <mac>.cfg Allows you to specify an emergency number to use on your IP phone DESCRIPTION so a caller can contact emergency services in the local area when required.
Page 716: Emergency Call Behavior Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide EMERGENCY CALL BEHAVIOR SETTINGS PARAMETER – CONFIGURATION FILES emergency call connection startup.cfg, <model>.cfg, <mac>.cfg hold enabled If enabled, this parameter changes the behavior of the IP phones DESCRIPTION when an emergency call (i.e. a call made to an emergency number matching one of the values defined in the “emergency dial plan”...
Page 717: Mitel Web Ui Settings
CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg web interface enabled Enables or disables the Mitel Web UI interface for a single IP phone DESCRIPTION when this parameter is entered in the <mac>.cfg file. Enables or disables the Mitel Web UI interface for all phones when this parameter is placed in the startup.cfg file.
Page 718: Configuration Server Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURATION SERVER SETTINGS PARAMETER – CONFIGURATION FILES download protocol startup.cfg, <model>.cfg, <mac>.cfg Protocol to use for downloading new versions of software to the IP DESCRIPTION phone. Text FORMAT TFTP DEFAULT VALUE...
Page 719 Specifies a path name for which the configuration files reside on an DESCRIPTION alternate TFTP server for downloading to the IP Phone. Note: Enter the path name in the form folderX\folderX\folderX. For example, ipphone\6867i\configfiles. String FORMAT DEFAULT VALUE Up to 256 alphanumeric characters...
Page 720 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES ftp server startup.cfg, <model>.cfg, <mac>.cfg The FTP server’s IP address or network host name. This will become DESCRIPTION effective after this configuration file has been downloaded into the phone.
Page 721 If the IP phone’s configuration and firmware files are located in a sub-directory beneath the server’s HTTP root directory, the relative path to that sub-directory should be entered in this field. dir/dir/dir FORMAT DEFAULT VALUE Up to 256 alphanumeric characters RANGE http path: ipphones/6867i EXAMPLE A-23...
Page 722 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES http port startup.cfg, <model>.cfg, <mac>.cfg Specifies the HTTP port that the server uses to load the DESCRIPTION configuration to the phone over HTTP. Note: For DHCP to automatically populate this parameter, your DHCP server must support Option 66.
Page 723 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES https port startup.cfg, <model>.cfg, <mac>.cfg Specifies the HTTPS port that the server uses to load the DESCRIPTION configuration to the phone over HTTPS. Note: For DHCP to automatically populate this parameter, your DHCP server must support Option 66.
Page 724 Notes: • If a user is accessing the Mitel Web UI, they are not informed of an auto-reboot. • Any changes made using the Mitel Web UI or the IP phone UI are not overwritten by an auto-resync update.
Page 725 • The resync time is based on the local time of the IP phone. • The value of 00:00 is 12:00 A.M. • When selecting a value for this parameter in the Mitel Web UI, the values are in 30-minute increments only.
Page 726 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES auto resync days startup.cfg, <model>.cfg, <mac>.cfg Specifies the amount of days that the phone waits between DESCRIPTION checksync operations. Note: A value of 0 causes the phone to checksync every time the clock reads the proper time.
Page 727: Multiple Configuration Server Settings
Operational, Basic, and Advanced Parameters MULTIPLE CONFIGURATION SERVER SETTINGS PARAMETER – CONFIGURATION FILES firmware server startup.cfg, <model>.cfg, <mac>.cfg Specifies either a full or partial URL of a server (other than the DESCRIPTION original configuration server) from which the phones in the network get their firmware.
Page 728: Rport Setting
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide RPORT SETTING PARAMETER – CONFIGURATION FILES sip rport startup.cfg, <model>.cfg, <mac>.cfg Allows you to enable (1) or disable (0) the use of Rport on the IP DESCRIPTION phone. “Rport” in RFC 3581, allows a client to request that the server send the response back to the source IP address and the port from which the request came.
Page 729: Local Sip Tls Port
Operational, Basic, and Advanced Parameters LOCAL SIP TLS PORT PARAMETER – CONFIGURATION FILES sip local tls port startup.cfg, <model>.cfg, <mac>.cfg Specifies the local source port (SIPS/TLS) from which the phone DESCRIPTION sends SIP messages. Numeric FORMAT 5061 DEFAULT VALUE Greater than 1024 and less than 65535. RANGE Notes: •...
Page 730: Https Client And Server Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide HTTPS CLIENT AND SERVER SETTINGS PARAMETER – CONFIGURATION FILES https client method startup.cfg, <model>.cfg, <mac>.cfg Defines the security method that the client advertises to the server DESCRIPTION during the Secure Socket Layer (SSL) handshake. Available options are: •...
Page 731: Https Server Certificate Validation Settings
Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES https block http post xml startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the blocking of XML scripts from HTTP POSTs. DESCRIPTION Some client applications use HTTP POSTs to transfer XML scripts. The phones’s HTTP server accepts these POSTs even if server redirection is enabled, effectively bypassing the secure connection.
Page 732 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES https validate expires startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the HTTPS validation of the expiration of the DESCRIPTION certificates. When this parameter is set to 1, the HTTPS client verifies whether or not a certificate has expired prior to accepting the certificate.
Page 733 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES https user certificates startup.cfg, <model>.cfg, <mac>.cfg Specifies a file name for a .PEM file located on the configuration DESCRIPTION server. This file contains the User-provided certificates in PEM format. These certificates are used to validate peer certificates. Note: To install a user-provided certificate through a configuration server using the HTTPS protocol, you must temporarily disable the “https validate certificates”.
Page 734: Virtual Local Area Network (Vlan) Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide VIRTUAL LOCAL AREA NETWORK (VLAN) SETTINGS GLOBAL PARAMETERS PARAMETER – CONFIGURATION FILES tagging enabled startup.cfg, <model>.cfg, <mac>.cfg Enables or disables VLAN on the IP phones. This is a global setting. DESCRIPTION...
Page 735 Operational, Basic, and Advanced Parameters LAN PORT (ETHERNET PORT 0) PARAMETERS PARAMETER – CONFIGURATION FILES vlan id startup.cfg, <model>.cfg, <mac>.cfg Allows you to configure a VLAN ID that associates with the physical DESCRIPTION Ethernet Port 0 (LAN port). • Setting the “vlan id” to 4095 and “vlan id port 1” to any ID from 1 to 4094 will allow frames from the PC port (containing a VLAN ID) to be untagged before being forwarded to the LAN port and frames from the LAN port (without a VLAN ID) to be tagged with...
Page 736 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES tos priority map startup.cfg, <model>.cfg, <mac>.cfg This parameter is based on the Type of Service (ToS), Differentiated DESCRIPTION Services Code Point (DSCP) setting for SIP (tos sip parameter), RTP (tos rtp parameter) and RTCP (tos rtcp parameter).
Page 737 Operational, Basic, and Advanced Parameters PC PORT (ETHERNET PORT 1) PARAMETERS PARAMETER – CONFIGURATION FILES vlan id port 1 startup.cfg, <model>.cfg, <mac>.cfg Allows you to configure a VLAN ID that associates with the physical DESCRIPTION Ethernet Port 1 (PC port). •...
Page 738: Rtcp Summary Reports
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide RTCP SUMMARY REPORTS GLOBAL PARAMETERS PARAMETER – CONFIGURATION FILES sip rtcp summary reports startup.cfg, <model>.cfg, <mac>.cfg Specifies whether or not to send of RTCP summary reports. DESCRIPTION You must restart the phone after setting a value for this parameter.
Page 739: Line Parameters
Operational, Basic, and Advanced Parameters LINE PARAMETERS PARAMETER – CONFIGURATION FILES sip lineN rtcp summary reports startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Enables/disables the specified line number on the phone for which DESCRIPTION to send the RTCP summary reports. Note: You must restart the phone after setting a value for this parameter.
Page 740: Type Of Service (Tos)/Dscp Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES sip lineN rtcp summary report startup.cfg, <model>.cfg, <mac>.cfg collector port (where N = line number) Per-line parameter specifying the port address of the server DESCRIPTION receiving the RTCP summary reports.
Page 741: Time And Date Settings
Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES tos rtcp startup.cfg, <model>.cfg, <mac>.cfg The Differentiated Services Code Point (DSCP) for RTCP packets. DESCRIPTION Integer FORMAT DEFAULT VALUE 0-63 RANGE tos rtcp: 3 EXAMPLE TIME AND DATE SETTINGS PARAMETER – CONFIGURATION FILES time format startup.cfg, <model>.cfg, <mac>.cfg...
Page 742 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES dst config startup.cfg, <model>.cfg, <mac>.cfg Enables/disables the use of daylight savings time. DESCRIPTION Integer FORMAT DEFAULT VALUE 0 - OFF RANGE 1 - 30 min summertime 2 - 1 hr summertime...
Page 743 Operational, Basic, and Advanced Parameters TIME ZONE NAME PARAMETER – CONFIGURATION FILES time zone name startup.cfg, <model>.cfg, <mac>.cfg Assigns a time zone name to the time server. DESCRIPTION The Custom option allows you to customize additional time zone parameters. The DP-Dhcp option allows you to enable and disable a DHCP Option 2 value for the phone to use as an offset from Coordinated Universal Time (UTC).
Page 744 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide TIME ZONE NAME/TIME ZONE CODE TABLE TIME ZONE NAME TIME ZONE CODE AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires AR-Saudi Arabia AS-Pago Pago AT-Vienna AU-Lord Howe AU-Tasmania AU-Melbourne AU-Sydney AU-Broken Hill...
Page 745 Operational, Basic, and Advanced Parameters TIME ZONE NAME TIME ZONE CODE BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk BZ-Belize CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central...
Page 746 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide TIME ZONE NAME TIME ZONE CODE DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo Dhcp EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala...
Page 747 Operational, Basic, and Advanced Parameters TIME ZONE NAME TIME ZONE CODE MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM-Muscat PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira PT-Azores...
Page 748 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide TIME ZONE NAME TIME ZONE CODE RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SA-Saudi Arabia SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador...
Page 749: Time Server Settings
Note: For DHCP to automatically populate this parameter, your DHCP server must support Option 42. IP address or qualified domain name FORMAT 1.mitel.pool.ntp.org DEFAULT VALUE RANGE time server1: 192.168.0.5 EXAMPLE PARAMETER –...
Page 750: Custom Time Zone And Dst Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES time server3 startup.cfg, <model>.cfg, <mac>.cfg The tertiary time server's IP address or qualified domain name. If the DESCRIPTION time server is enabled, and the primary and secondary time servers are not configured or cannot be accessed the value for time server3 will be used to request the time.
Page 751 Operational, Basic, and Advanced Parameters Any positive or negative Integers: RANGE 720 (GMT minus 12 hours) 660 (GMT minus 11 hours) 600 (GMT minus 10 hours) 540 (GMT minus 9 hours - Alaska Standard Time North America) 480 (GMT minus 8 hours - Pacific Standard Time North America) 420 (GMT minus 7 hours - Mountain Standard Time North America) 360 (GMT minus 6 hours - Central Standard Time North America) 300 (GMT minus 5 hours - Eastern Standard Time North America)
Page 752 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES dst minutes startup.cfg, <model>.cfg, <mac>.cfg The number of minutes to add during Daylight Saving Time. Valid DESCRIPTION values are a positive integer between 0 to 60. Integer...
Page 753 Operational, Basic, and Advanced Parameters Absolute Time PARAMETER – CONFIGURATION FILES dst start month startup.cfg, <model>.cfg, <mac>.cfg The month that DST starts. Valid values are 1 to 12 (January to DESCRIPTION December). Integer FORMAT DEFAULT VALUE 1 (January) RANGE 2 (February) 3 (March) 4 (April) 5 (May)
Page 754 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES dst start day startup.cfg, <model>.cfg, <mac>.cfg The day of the month that DST starts. Valid values are 1 to 31. DESCRIPTION Integer FORMAT DEFAULT VALUE 1-31 RANGE...
Page 755 Operational, Basic, and Advanced Parameters Relative Time PARAMETER – CONFIGURATION FILES dst start month startup.cfg, <model>.cfg, <mac>.cfg The month that DST starts. Valid values are 1 to 12 (January to DESCRIPTION December). Integer FORMAT DEFAULT VALUE 1 (January) RANGE 2 (February) 3 (March) 4 (April) 5 (May)
Page 756 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES dst start week startup.cfg, <model>.cfg, <mac>.cfg The week in the specified month in which DST starts. Valid value is DESCRIPTION a positive or negative integer from 1 to 5.
Page 757 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES dst start day startup.cfg, <model>.cfg, <mac>.cfg The day of the specified week in the specified month that DST starts DESCRIPTION on. Valid values are an integer from 1 to 7. Integer FORMAT DEFAULT VALUE 1 (Sunday)
Page 758: Backlight Mode Settings
EXAMPLE BACKLIGHT MODE SETTINGS Note: The parameter "backlight mode" is applicable to the 6865i IP phone only while the "bl on time" parameter is applicable to the 6865i, 6867i, 6869i, and 6873i IP phones. PARAMETER – CONFIGURATION FILES backlight mode startup.cfg, <model>.cfg, <mac>.cfg...
Page 759: Brightness Level Settings
Operational, Basic, and Advanced Parameters BRIGHTNESS LEVEL SETTINGS Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only. PARAMETER – CONFIGURATION FILES brightness level startup.cfg, <model>.cfg, <mac>.cfg Specifies the brightness level when the phone is active. DESCRIPTION Integer FORMAT...
Page 760: Background Image On Idle Screen
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide BACKGROUND IMAGE ON IDLE SCREEN Note: Applicable to the 6867i, 6869i, and 6873i IP Phones only. PARAMETER – CONFIGURATION FILES background image startup.cfg, <model>.cfg, <mac>.cfg Specifies the location of the background image for the idle screen on DESCRIPTION 6867i, 6869i, and 6873i phones.
Page 761: Screen Saver Settings
CONFIGURATION FILES idle screen font color startup.cfg, <model>.cfg, <mac>.cfg Specifies the font color of the date, time, and status message text on DESCRIPTION the home/idle screen of the 6867i, 6869i, and 6873i IP phones. String FORMAT blue DEFAULT VALUE blue...
Page 762: Picture Id Feature
Outgoing Redial List entry, the generic blue figure image is shown. Pictures must be in “.png” format and 150 pixels wide x 150 pixels tall. For the 6867i/6869i/6873i, the png can be 24-bit or 32-bit. The filenames for pictures must be stored using the phone number as the filename (for example, 9995551234.png).
Page 763: Dhsg Settings
Enables and disables the DHSG headset support on the phone. DESCRIPTION Note: The phones that support DHSG are the 6865i, 6867i, and 6869i. For more information about installing a DHSG headset on your phone, see your IP Phone-Specific Installation Guide.
Page 764: Live Keyboard Settings
Specifies the URI to be called when an alphabetic key on a K680i DESCRIPTION keyboard attached to a 6867i or 6869i SIP phone is pressed. If this parameter is not defined or left blank, the phone’s native Directory search function will be launched.
Page 765: Sip Local Dial Plan Settings
“x+#|xx+*”. If this is the case, the Administrator cannot change the dial plan from the configuration files. The dial plan must be changed from the Mitel Web UI. sip dial plan: "X+#|XXX+*"...
Page 766 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES sip dial plan terminator startup.cfg, <model>.cfg, <mac>.cfg Specifies whether or not pressing the hash/pound (i.e. "#") key, while DESCRIPTION performing an outgoing call on an open line, should be sent as %23 to the proxy in the dial string or if the key should be used as a dial plan terminator (i.e.
Page 767: Sip Outbound Support
Operational, Basic, and Advanced Parameters SIP OUTBOUND SUPPORT PARAMETER – CONFIGURATION FILES sip outbound support startup.cfg, <model>.cfg, <mac>.cfg Enables and disables whether or not the phone uses Draft 15 DESCRIPTION (draft-ietf-sip-outbound-15) support for SIP outbound packets. A SIP User Agent (UA) behind a firewall, reuses an existing connection (usually the REGISTER outbound connection) for the inbound request if the proxy supports it.
Page 768: Sip Basic, Global Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide SIP BASIC, GLOBAL SETTINGS SIP GLOBAL AUTHENTICATION SETTINGS PARAMETER – CONFIGURATION FILES sip screen name startup.cfg, <model>.cfg, <mac>.cfg Used to display text on the screen of the phone. You may want to set DESCRIPTION this parameter to display the user’s name of the phone.
Page 769 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip display name startup.cfg, <model>.cfg, <mac>.cfg Used in the display name field of the From SIP header field. Some DESCRIPTION IP PBX systems use this as the caller’s ID and some may overwrite this with the string that is set at the PBX system.
Page 770 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES mask sip password startup.cfg, <model>.cfg, <mac>.cfg Enables the enhanced security feature whereby a user’s SIP DESCRIPTION account password is hidden/masked in the server.cfg and local.cfg files (downloaded from the IP phone’s Web UI troubleshooting page for debug purposes).
Page 771: Call Waiting Settings
Operational, Basic, and Advanced Parameters CALL WAITING SETTINGS PARAMETER – CONFIGURATION FILES call waiting startup.cfg, <model>.cfg, <mac>.cfg Allows you to enable or disable Call Waiting on the IP phone. DESCRIPTION If you enable call waiting (default), the user has the option of accepting a second call while currently on the first call.
Page 772 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES call waiting tone period startup.cfg, <model>.cfg, <mac>.cfg Specifies the time period, in seconds, that the call waiting tone is DESCRIPTION audible on an active call when another call comes in. When enabled, the call waiting tone plays at regular intervals for the amount of time set for this parameter.
Page 773 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip backup proxy ip startup.cfg, <model>.cfg, <mac>.cfg The IP address of the backup SIP proxy server for which the IP DESCRIPTION phone uses when the primary SIP proxy is unavailable. IP address or fully qualified Domain Name FORMAT 0.0.0.0 DEFAULT VALUE...
Page 774 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES sip registrar ip startup.cfg, <model>.cfg, <mac>.cfg The address of the registrar for which the IP phone uses to send DESCRIPTION REGISTER requests. A SIP registrar is a server that maintains the location information of the IP phone.
Page 775 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip backup registrar ip startup.cfg, <model>.cfg, <mac>.cfg The address of the backup registrar (typically, the backup SIP proxy) DESCRIPTION for which the IP phone uses to send REGISTER requests if the primary registrar is unavailable.
Page 776: Backup Outbound Proxy (Global Settings)
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide BACKUP OUTBOUND PROXY (GLOBAL SETTINGS) PARAMETER – CONFIGURATION FILES sip backup outbound proxy startup.cfg, <model>.cfg, <mac>.cfg The IP address or domain name of the backup outbound SIP proxy DESCRIPTION server for which the IP phone uses when the primary SIP proxy is unavailable.
Page 777: Sip Basic, Per-Line Settings
Operational, Basic, and Advanced Parameters SIP BASIC, PER-LINE SETTINGS The following parameters are SIP per-line settings. The value of "N" is 1 - 24 or 1-2 depending on your model phone. SIP PER-LINE AUTHENTICATION SETTINGS PARAMETER – CONFIGURATION FILES sip lineN screen name startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Used to display text on the screen of the phone.
Page 778 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES sip lineN user name startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Used in the name field of the SIP URI for the IP phone and for DESCRIPTION registering the IP phone at the registrar.
Page 779 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip lineN password startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) The password that will be used to register at the registrar. DESCRIPTION Text FORMAT DEFAULT VALUE Up to 20 alphanumeric characters RANGE sip line1 password: 12345 EXAMPLE...
Page 780 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES sip lineN bla number startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Allows you to assign a phone number that is shared on specific lines DESCRIPTION on the IP phone.
Page 781 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip lineN mode startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Allows you to configure the mode of the line. Applicable values are: DESCRIPTION • Generic - Normal line • BroadSoft SCA - Shared Call/Line Appearances (SCA) line for BroadWorks network (call activity can go to more than one phone) •...
Page 782 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide SIP PER-LINE CALL WAITING SETTING PARAMETER – CONFIGURATION FILES sip lineN call waiting startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Allows you to enable or disable Call Waiting on the IP phone on a per DESCRIPTION line basis.
Page 783 Operational, Basic, and Advanced Parameters SIP PER-LINE NETWORK SETTINGS PARAMETER – CONFIGURATION FILES sip lineN proxy ip startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) The IP address of the SIP proxy server for which the IP phone uses DESCRIPTION to send all SIP requests.
Page 784 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES sip lineN backup proxy port startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) The backup proxy’s port number. DESCRIPTION Integer FORMAT DEFAULT VALUE RANGE sip line1 backup proxy port: 5060 EXAMPLE PARAMETER –...
Page 785 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip lineN registrar ip startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) The address of the registrar for which the IP phone uses to send DESCRIPTION REGISTER requests. A SIP registrar is a server that maintains the location information of the IP phone.
Page 786 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES sip lineN backup registrar ip startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) The address of the backup registrar (typically, the backup SIP proxy) DESCRIPTION for which the IP phone uses to send REGISTER requests if the primary registrar is unavailable.
Page 787: Backup Outbound Proxy (Per-Line Settings)
Use this parameter to configure the sip backup outbound proxy on a per-line basis. IP address or fully qualified Domain Name FORMAT 0.0.0.0 DEFAULT VALUE RANGE sip line1 backup outbound proxy: drax.us.mitel.com EXAMPLE PARAMETER – CONFIGURATION FILES sip lineN backup outbound startup.cfg, <model>.cfg, <mac>.cfg proxy port...
Page 788: Bla Support For Mwi
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide BLA SUPPORT FOR MWI PARAMETER – CONFIGURATION FILES sip mwi for bla account startup.cfg, <model>.cfg, <mac>.cfg Enables or disables a BLA configured line to send an MWI DESCRIPTION SUBSCRIBE message for the BLA account.
Page 789: Centralized Conferencing Settings
Operational, Basic, and Advanced Parameters PER-LINE SETTING PARAMETER – CONFIGURATION FILES sip lineN sca bridging startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Enables/disables SCA bridging on the phone-side on a per-account DESCRIPTION basis using a specific SCA-configured line. Note: You must restart the phone after setting a value for this parameter.
Page 790 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PER-LINE SETTING PARAMETER – CONFIGURATION FILES sip lineN centralized conf startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Enable or disable per-line SIP centralized conferencing for an IP DESCRIPTION phone as follows: •...
Page 791: Custom Ad-Hoc Conference
Operational, Basic, and Advanced Parameters CUSTOM AD-HOC CONFERENCE PARAMETER – CONFIGURATION FILES custom adhoc conference startup.cfg, <model>.cfg, <mac>.cfg Enables/disables the phone to interoperate with Genband Call DESCRIPTION Manager for ad-hoc conference. Boolean FORMAT 0 (disabled) DEFAULT VALUE 0 (disabled) RANGE 1 (enabled) custom adhoc conference: 1 EXAMPLE...
Page 792: Http/Https Authentication Support For Broadsoft Cms
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide HTTP/HTTPS AUTHENTICATION SUPPORT FOR BROADSOFT CMS PARAMETER – CONFIGURATION FILES http digest username startup.cfg, <model>.cfg, <mac>.cfg Specifies the username to use for HTTP/HTTPS digest DESCRIPTION authentication. The server uses this username for authentication purposes when loading configuration to the phone over HTTP/HTTPS.
Page 793: Advanced Sip Settings
Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES http digest force login startup.cfg, <model>.cfg, <mac>.cfg Enables and disables the display of a LOGIN key on the phone’s idle DESCRIPTION screen. Note: After the server has authenticated the phone, this parameter must be set to “0”...
Page 794 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES sip send mac startup.cfg, <model>.cfg, <mac>.cfg Adds an "Aastra-Mac:" header to the SIP REGISTER messages DESCRIPTION sent from the phone to the call server, where the value is the MAC address of the phone.
Page 795 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip T1 timer startup.cfg, <model>.cfg, <mac>.cfg This timer is a SIP transaction layer timer defined in RFC 3261. DESCRIPTION Timer 1 is an estimate, in milliseconds, of the round-trip time (RTT). Integer FORMAT DEFAULT VALUE...
Page 796 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES sip transport protocol startup.cfg, <model>.cfg, <mac>.cfg The protocol that the IP phone uses to send out SIP messages. DESCRIPTION Notes: • If you set the value of this parameter to 4 (TLS), the phone checks to see if the “sips persistent tls”...
Page 797 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip registration timeout retry startup.cfg, <model>.cfg, <mac>.cfg timer Specifies the length of time, in seconds, that the phone waits until it DESCRIPTION re-attempts to register after a REGISTER message times out. If this parameter is set lower than 30 seconds, the phone uses a minimum timer of 30 seconds.
Page 798 <model>.cfg, <mac>.cfg The requested duration, in seconds, before the BLF subscription DESCRIPTION times out. The 6865i, 6867i, 6869i, and 6873i IP phones re-subscribe to the BLF subscription service before the defined subscription period ends. Note: This parameter is not applicable to BLF/List subscriptions.
Page 799 Specifies the time period, in seconds, that the IP phone DESCRIPTION re-subscribes the Automatic Call Distribution (ACD) subscription service after a software/firmware upgrade or after a reboot of the 6865i, 6867i, 6869i, and 6873i IP phone. Integer FORMAT 3600 DEFAULT VALUE...
Page 800: Missed Call Summary Subscription Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide MISSED CALL SUMMARY SUBSCRIPTION SETTINGS GLOBAL PARAMETERS PARAMETER – CONFIGURATION FILES sip missed call summary startup.cfg, <model>.cfg, <mac>.cfg subscription Enables or disables the Missed Call Summary Subscription feature. DESCRIPTION This feature allows missed calls that have been redirected by the server, to be incremented in the missed calls indicator on the phone it was initially directed to.
Page 801: As-Feature-Event Subscription Settings
Operational, Basic, and Advanced Parameters PER-LINE PARAMETER PARAMETER – CONFIGURATION FILES sip lineN missed call summary startup.cfg, <model>.cfg, <mac>.cfg subscription (where N = line number) Enables or disables the Missed Call Summary Subscription feature. DESCRIPTION This feature allows missed calls that have been redirected by the server, to be incremented in the missed calls indicator on the phone it was initially directed to.
Page 802: Transport Layer Security (Tls) Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES sip as-feature-event startup.cfg, <model>.cfg, <mac>.cfg subscription period Specifies the amount of time, in seconds, between re-subscribing. If DESCRIPTION the phone does not re-subscribe in the time specified for this parameter, it loses subscription.
Page 803 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip persistent tls keep alive startup.cfg, <model>.cfg, <mac>.cfg Description When enabled, the configured value indicates frequency (in seconds) that phone will send the keep alive messages. Integer FORMAT Default Value 0 (Disabled) Range 0-3600 Example...
Page 804 If you do not specify a filename, the download fails. See examples for each below. Note: The certificate files must use the format “.pem”. To create custom certificate files to use on your IP phone, contact Mitel Technical Support. <filename>.pem...
Page 805 If you do not specify a filename, the download fails. See examples for each below. Note: The certificate file must use the format “.pem”. To create specific certificate files to use on your IP phone, contact Mitel Technical Support. <filename>.pem...
Page 806 If you do not specify a filename, the download fails. See examples for each below. Note: The key file must use the format “.pem”. To create specific private key files to use on your IP phone, contact Mitel Technical Support. <filename>.pem...
Page 807 If you do not specify a filename, the download fails. See examples for each below. Note: The certificate files must use the format “.pem”. To create custom certificate files to use on your IP phone, contact Mitel Technical Support. <file name>.pem...
Page 808: X Support Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide 802.1X SUPPORT SETTINGS Use the following parameters to configure the 802.1x Protocol on your phone using the configuration files. For EAP-MD5 use: • eap type • identity • md5 password •...
Page 809 CONFIGURATION FILES identity startup.cfg, <model>.cfg, <mac>.cfg Specifies the identity or username used for authenticating the phone. DESCRIPTION Note: The value you enter for this parameter also displays in the Mitel Web UI at the path Advanced Settings->802.1x Support->General->Identity. String FORMAT...
Page 810 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES 802.1x root and intermediate startup.cfg, <model>.cfg, <mac>.cfg certificates Specifies the file name that contains the root and intermediate DESCRIPTION certificates related to the local certificate. You can use this parameter in three ways: •...
Page 811 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES 802.1x local certificate startup.cfg, <model>.cfg, <mac>.cfg Specifies the file name that contains the local certificate. Description You can use this parameter in three ways: • To download no certificates • To download a certificate from the original configuration server •...
Page 812 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES 802.1x trusted certificates startup.cfg, <model>.cfg, <mac>.cfg Specifies the file name that contains the trusted certificates. DESCRIPTION You can use this parameter in three ways: • To download no certificates •...
Page 813: Rtp, Codec, Dtmf Global Settings
Operational, Basic, and Advanced Parameters RTP, CODEC, DTMF GLOBAL SETTINGS GLOBAL SETTINGS PARAMETER – CONFIGURATION FILES sip rtp port startup.cfg, <model>.cfg, <mac>.cfg Indicates the port through which the RTP packets are sent. This DESCRIPTION value must specify the beginning of the RTP port range on the gateway or router.
Page 814 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES rtcp enable startup.cfg, <model>.cfg, <mac>.cfg Enables or disables Real-Time Transport Control Protocol (RTCP) DESCRIPTION functionality. Boolean FORMAT 1 (Enabled) DEFAULT VALUE 0 - 1 RANGE 0 (Disabled)
Page 815 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip amr codec payload format startup.cfg, <model>.cfg <mac>.cfg Specifies the payload format for the AMR/AMR-WB codec. DESCRIPTION Integer FORMAT DEFAULT VALUE RANGE 0 (Enable bandwidth efficient mode per RFC, no octet-aligned header is in the INVITE SDP [default]).
Page 816 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES sip amr wb codec mode set startup.cfg, <model>.cfg <mac>.cfg Specifies the list of mode sets supported and also the preferred DESCRIPTION mode to use if multiple modes are supported by both sides.
Page 817 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip customized codec startup.cfg, <model>.cfg, <mac>.cfg Specifies a customized codec preference list which allows you to DESCRIPTION select the preferred codecs for this IP phone. You can enter up to 10 codec preferences.
Page 818 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES sip dtmf method startup.cfg, <model>.cfg, <mac>.cfg Sets the Dual-tone multifrequency (DTMF) method to use on the IP DESCRIPTION phone. “"Out-of-Band DTMF and DTMF Method‚" on Note: page 89”...
Page 819 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES sip silence suppression startup.cfg, <model>.cfg, <mac>.cfg Silence suppression is enabled by default on the IP phones. The DESCRIPTION phone negotiates whether or not to use silence suppression. Disabling this feature forces the phone to ignore any negotiated value.
Page 820 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PER-LINE SETTINGS PARAMETER – CONFIGURATION FILES sip lineN dtmf method startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Sets the Dual-tone multifrequency (DTMF) method to use on the IP DESCRIPTION phone for a specific line.
Page 821: Autodial Settings
Operational, Basic, and Advanced Parameters AUTODIAL SETTINGS Global Settings PARAMETER – CONFIGURATION FILES sip autodial number startup.cfg, <model>.cfg, <mac>.cfg Globally specifies the SIP phone number that the IP phone autodials DESCRIPTION when the handset is lifted from the phone cradle. An empty (blank) value disables autodial on the phone.
Page 822 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PER-LINE SETTINGS PARAMETER – CONFIGURATION FILES sip lineN autodial number startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) On a per-line basis, this parameter specifies the SIP phone number DESCRIPTION that the IP phone autodials when the handset is lifted from the phone cradle.
Page 823: Voicemail Settings
Operational, Basic, and Advanced Parameters VOICEMAIL SETTINGS PARAMETER – CONFIGURATION FILES sip lineN vmail startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Use this parameter in the <mac>.cfg file to configure the phone to DESCRIPTION dial a specific number to access an existing voicemail account on a Service Provider’s server.
Page 824: Sca Voicemail Indicator Settings
<model>.cfg, <mac>.cfg Controls which visual indicators are displayed on the IP phone when DESCRIPTION voicemail messages are pending on SCA-configured lines. Applicable to the 6867i, 6869i, and 6873i model IP phones (as well as expansion modules). Integer FORMAT DEFAULT VALUE RANGE 0: Do no display any visual indicators.
Page 825 Operational, Basic, and Advanced Parameters CSV DIRECTORY SETTINGS PARAMETER – CONFIGURATION FILES directory 1 startup.cfg, <model>.cfg, <mac>.cfg The name of the first CSV-based directory list file that you can DESCRIPTION download from the configuration server. You can use this parameter in three ways: •...
Page 826 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES directory 2 startup.cfg, <model>.cfg, <mac>.cfg The name of the second CSV-based directory list file that you can DESCRIPTION download from the configuration server. You can use this parameter in three ways: •...
Page 827 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES directory 1 name startup.cfg, <model>.cfg, <mac>.cfg Specifies the folder name of the directory defined in the “directory 1” DESCRIPTION parameter. Alphanumeric characters FORMAT Corporate DEFAULT VALUE RANGE directory 1 name: Office EXAMPLE PARAMETER –...
Page 828 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES directory 2 enabled startup.cfg, <model>.cfg, <mac>.cfg Specifies whether or not the directory defined in the “directory 2” DESCRIPTION parameter should be enabled to be accessed on the phone.
Page 829 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES exchange path startup.cfg, <model>.cfg, <mac>.cfg Configures a custom Exchange Web Services (EWS) path on the DESCRIPTION Exchange server hosting the EWS managed API. By default the path is "ews/exchange.asmx" on a typical Microsoft Exchange installation.
Page 830 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES exchange contacts name startup.cfg, <model>.cfg, <mac>.cfg Specifies the folder name of the Microsoft Exchange directory when DESCRIPTION enabled. Alphanumeric characters FORMAT Exchange Contacts DEFAULT VALUE RANGE exchange contacts name: MS Exchange EXAMPLE PARAMETER –...
Page 831 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES exchange contacts resync startup.cfg, <model>.cfg, <mac>.cfg days Specifies the amount of days that the phone waits between Microsoft DESCRIPTION Exchange directory resync operations. Note: A value of 0 causes the phone to checksync every time the clock reads the proper time.
Page 832 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide BROADSOFT XSI DIRECTORY SETTINGS PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg xsi ip Specifies the Xsi Enterprise Directory credentials (if applicable) and DESCRIPTION IP address or Fully Qualified Domain Name (FQDN) of the Xsi...
Page 833 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES xsi port startup.cfg, <model>.cfg, <mac>.cfg Specifies the port used for communicating with the Xsi server. DESCRIPTION Integer FORMAT 80 (when protocol used is HTTP) DEFAULT VALUE 443 (when protocol used is HTTPs) Any valid port RANGE xsi port: 8080...
Page 834 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES xsi enterprise directory startup.cfg, <model>.cfg, <mac>.cfg enabled Specifies whether or not the BroadSoft Xsi Enterprise Directory DESCRIPTION should be enabled to be accessed on the phone. Boolean...
Page 835 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES xsi group common directory startup.cfg, <model>.cfg, <mac>.cfg enabled Specifies whether or not the BroadSoft Xsi Group Common Directory DESCRIPTION should be enabled to be accessed on the phone. Boolean FORMAT DEFAULT VALUE 0 (Disabled) RANGE 1 (Enabled)
Page 836 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES xsi enterprise common startup.cfg, <model>.cfg, <mac>.cfg directory name Specifies the folder name of the BroadSoft Xsi Enterprise Common DESCRIPTION Directory when enabled. Alphanumeric characters FORMAT Enterprise Common Directory...
Page 837 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES xsi resync time startup.cfg, <model>.cfg, <mac>.cfg Sets the time of day in a 24-hour period for the IP phone to update DESCRIPTION the BroadSoft Xsi directories. This parameter works with TFTP, FTP, HTTP and HTTPS servers. Notes: •...
Page 838 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES xsi resync max delay startup.cfg, <model>.cfg, <mac>.cfg Specifies the maximum time, in minutes, the phone waits past the DESCRIPTION scheduled time before starting a BroadSoft Xsi directory checksync.
Page 839 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES ldap server startup.cfg, <model>.cfg, <mac>.cfg Specifies the LDAP server hostname or IP address. This parameter DESCRIPTION handles multiple values, in the format “username:password@ldapserver:port”, where: • username for authentication (optional, if not provided anonymous connection or user inputted username will be used) •...
Page 840 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES ldap resync time startup.cfg, <model>.cfg, <mac>.cfg Sets the time of day in a 24-hour period for the IP phone to update DESCRIPTION the LDAP directory. This parameter works with TFTP, FTP, HTTP and HTTPS servers.
Page 841 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES ldap resync max delay startup.cfg, <model>.cfg, <mac>.cfg Specifies the maximum time, in minutes, the phone waits past the DESCRIPTION scheduled time before starting an LDAP directory checksync. Integer FORMAT DEFAULT VALUE 0-1439 RANGE ldap resync max delay: 20...
Page 842 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES ldap search scope startup.cfg, <model>.cfg, <mac>.cfg Used to set the search scope. A "base" search is performed only on DESCRIPTION the baseDN, a "onelevel" search is performed on the baseDN and the first sublevel, and a "subtree"...
Page 843 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES ldap use ISO-8859-1 encoding startup.cfg, <model>.cfg, <mac>.cfg Specifies whether or not the LDAP directory the phone is configured DESCRIPTION to use ISO-8859-1 or UTF-8 encoding. If the LDAP directory utilizes ISO-8859-1 encoding and the parameter is set to “1”, the phone will transcode any characters using diacritical marks from the ISO-8859-1 character set to the equivalent UTF-8 characters, correcting any character encoding issues.
Page 844 CONFIGURATION FILES ldap company attribute list astra.cfg, <model>.cfg, <mac>.cfg Specifies the LDAP company name (e.g. Mitel) for the attribute list. DESCRIPTION If this parameter contains more than one value, only the first matching value will be selected in the record.
Page 845 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES ldap business street attribute startup.cfg, <model>.cfg, <mac>.cfg list Specifies the LDAP business street (e.g. Snow Blvd.) for the attribute DESCRIPTION list. If this parameter contains more than one value, only the first matching value will be selected in the record.
Page 846 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES ldap business postal code startup.cfg, <model>.cfg, <mac>.cfg attribute list Specifies the LDAP business postal code (e.g. L4K 4N9) for the DESCRIPTION attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record.
Page 847 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES ldap home city attribute list startup.cfg, <model>.cfg, <mac>.cfg Specifies the LDAP home city (e.g. Frisco) for the attribute list. If this DESCRIPTION parameter contains more than one value, only the first matching value will be selected in the record.
Page 848 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES ldap home country attribute list startup.cfg, <model>.cfg, <mac>.cfg Specifies the LDAP home country (e.g. U.S.A) for the attribute list. If DESCRIPTION this parameter contains more than one value, only the first matching value will be selected in the record.
Page 849 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES ldap home phone 1 attribute list startup.cfg, <model>.cfg, <mac>.cfg Specifies the LDAP home phone 1 (e.g. 1-416-468-3266) for the DESCRIPTION attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record.
Page 850 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES ldap other phone attribute list startup.cfg, <model>.cfg, <mac>.cfg Specifies the LDAP other phone (e.g. 1-416-468-3269) for the DESCRIPTION attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record.
Page 851 CONFIGURATION FILES ldap email 3 attribute list startup.cfg, <model>.cfg, <mac>.cfg Specifies the LDAP email 3 (e.g. j.doe@mitel.com) for the attribute DESCRIPTION list. If this parameter contains more than one value, only the first matching value will be selected in the record.
Page 852 Specifies the threshold value where the contact search is no longer DESCRIPTION dynamic (for the 6867i, 6869i, and 6873i). If any enabled Directory source holds more entries than the configured value, the user must manually press the Search softkey in order to trigger the search.
Page 853: Local Directory Loose Number Matching
Operational, Basic, and Advanced Parameters LOCAL DIRECTORY LOOSE NUMBER MATCHING PARAMETER – CONFIGURATION FILES directory digits match startup.cfg, <model>.cfg, <mac>.cfg The phone will take the last n digits of the incoming call to perform DESCRIPTION the lookup. Integer FORMAT 0 (No Exact Matching) DEFAULT VALUE 0-10 RANGE...
Page 854: Customizable Received Callers List And Services Key
DESCRIPTION parameter is set to 0, a user and administrator can configure Call Forwarding via the Mitel Web UI and the IP Phone UI using the "Call Forward" options. If this parameter is set to 1, all "Call Forward" options are removed from the Mitel Web UI and the IP Phone UI, preventing the ability to configure Call Forwarding.
Page 855: Call Forward Key Mode Settings
Busy, and/or No Answer) for each account independently or all accounts. On the 6863i and 6865i, you can set all accounts to ALL On or ALL Off. On the 6867i, 6869i, and 6873i you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
Page 856: Pin Suppression
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Example: The following is an example of configuring the CFWD key mode in the configuration files: call forward key mode: 2 softkey1 type: callforward softkey1 states: idle connected incoming outgoing busy In the above example, softkey 1 is configured for CFWD on line 1 (account 1) with a “custom”...
Page 857: Lldp-Med And Elin Settings
Operational, Basic, and Advanced Parameters LLDP-MED AND ELIN SETTINGS PARAMETER – CONFIGURATION FILES lldp startup.cfg, <model>.cfg, <mac>.cfg Enables or disables Link Layer Discovery Protocol for Media DESCRIPTION Endpoint Devices (LLDP-MED) on the IP Phone. Boolean FORMAT 1 (enabled) DEFAULT VALUE 0 (disabled) RANGE 1 (enabled)
Page 858 CONFIGURATION FILES lldp startinterval startup.cfg, <model>.cfg, <mac>.cfg Mitel IP Phones have a 32 second time-out interval for listening to DESCRIPTION LLDP-MED responses when the phone is booting up. If LLDP-MED responses are received after this initial listening period, the phone will ignore the response.
Page 859: Missed Calls Indicator Settings
Operational, Basic, and Advanced Parameters MISSED CALLS INDICATOR SETTINGS PARAMETER – CONFIGURATION FILES missed calls indicator disabled startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the Missed Calls Indicator. If the "missed calls DESCRIPTION indicator disabled" parameter is set to 0, the indicator increments as unanswered calls come into the IP phone.
Page 860: Xml Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide XML SETTINGS PARAMETER – CONFIGURATION FILES xml get timeout startup.cfg, <model>.cfg, <mac>.cfg Allows you to specify a timeout value, in seconds, that the phone DESCRIPTION waits for the far side to return a response after accepting the HTTP GET connection.
Page 861 IP address in dotted decimal format and/or Domain name address FORMAT DEFAULT VALUE RANGE xml application post list: 10.50.10.53, EXAMPLE dhcp10-53.ana.mitel.com PARAMETER – CONFIGURATION FILES xml beep notification startup.cfg, <model>.cfg, <mac>.cfg Enables or disables a BEEP notification on the phone when a status DESCRIPTION message object (AastraIPPhoneStatus) containing a “beep”...
Page 862: Action Uri Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES xml status scroll delay startup.cfg, <model>.cfg, <mac>.cfg Specifies the length of time, in seconds, that each XML status DESCRIPTION message displays on the phone. Note: Changes to this parameter are applied immediately.
Page 863 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg action uri registered Specifies the URI for which the phone executes a GET on when a DESCRIPTION successful registration event occurs. This parameter can use the following variables: $$SIPUSERNAME$$ $$SIPAUTHNAME$$ $$PROXYURL$$...
Page 864 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg action uri incoming Specifies the URI for which the phone executes a GET on when an DESCRIPTION incoming call event occurs. This parameter can use the following...
Page 865 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES action uri offhook startup.cfg, <model>.cfg, <mac>.cfg Specifies the URI for which the phone executes a GET on when an DESCRIPTION offhook event occurs. This parameter can use the following variables: $$LINESTATE$$ $$LOCALIP$$ Fully qualified URI FORMAT...
Page 866 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg action uri connected a call is Specifies the URI that the phone executes a GET on, when DESCRIPTION connected This parameter uses the following variables to determine the state of...
Page 867: Xml Sip Notify Settings
Operational, Basic, and Advanced Parameters XML SIP NOTIFY SETTINGS PARAMETER – CONFIGURATION FILES sip xml notify event startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the phone to accept or reject an aastra-xml SIP DESCRIPTION NOTIFY message. Note: To ensure the SIP NOTIFY is coming from a trusted source, it is recommended that you enable the Whitelist feature (Whitelist Proxy parameter) on the IP phone.
Page 868: Polling Action Uri Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide POLLING ACTION URI SETTINGS PARAMETER – CONFIGURATION FILES action uri poll startup.cfg, <model>.cfg, <mac>.cfg Specifies the URI to be called every "action uri poll interval" seconds. DESCRIPTION HTTP(s) server path or Fully Qualified Domain Name...
Page 869: Ring Tone And Tone Set Global Settings
Operational, Basic, and Advanced Parameters RING TONE AND TONE SET GLOBAL SETTINGS PARAMETER – CONFIGURATION FILES ring tone startup.cfg, <model>.cfg, <mac>.cfg Globally sets the type of ring tone on the IP phone. Ring tone can be DESCRIPTION set to one of 15 pre-defined rings (excluding silence) or one of 8 custom ringtones.
Page 870 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES tone set startup.cfg, <model>.cfg, <mac>.cfg Globally sets a tone set for a specific country. DESCRIPTION Text FORMAT DEFAULT VALUE Australia RANGE Brazil Canada Europe (generic tones) France...
Page 871: Ring Tone Per-Line Settings
Operational, Basic, and Advanced Parameters RING TONE PER-LINE SETTINGS PARAMETER – CONFIGURATION FILES lineN ring tone startup.cfg, <model>.cfg, <mac>.cfg (where N = line number) Sets the type of ring tone on the IP phone on a per-line basis. Ring DESCRIPTION tone can be one of 15 pre-defined rings (excluding silence) or one of 8 custom ringtones.
Page 872: Custom Ring Tone Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CUSTOM RING TONE SETTINGS For information on how to set a custom ring tone using the configuration files, see “Ring Tone and Tone Set Global Settings” page 171 “Ring Tone Per-Line Settings”...
Page 873: Ring Tone Via Speaker During Active Calls Settings
Operational, Basic, and Advanced Parameters RING TONE VIA SPEAKER DURING ACTIVE CALLS SETTINGS PARAMETER – CONFIGURATION FILES ring audibly enable startup.cfg, <model>.cfg, <mac>.cfg Enables/disables the feature whereby the ring tone of an incoming DESCRIPTION call is played through the IP phone’s speaker if a user is on an active call.
Page 874: Status Code On Ignoring Incoming Calls
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide STATUS CODE ON IGNORING INCOMING CALLS PARAMETER – CONFIGURATION FILES sip ignore status code startup.cfg, <model>.cfg, <mac>.cfg Specifies the status code that is sent in the response to the server DESCRIPTION when a user ignores an incoming call.
Page 875 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES call hold reminder during active startup.cfg, <model>.cfg, <mac>.cfg calls Enables or disables the ability for the phone to initiate a continuous DESCRIPTION reminder tone on the active call when another call is on hold. For example, when the call on Line 1 is on hold, and the User answers a call on Line 2 and stays on that line, a reminder tone is played in the active audio path on Line 2 to remind the User that there is still a call...
Page 876: Preferred Line And Preferred Line Timeout
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES call hold reminder frequency startup.cfg, <model>.cfg, <mac>.cfg Specifies the time interval, in seconds, between each ring splash DESCRIPTION sound on the active line. For example, if a call comes into Line 1, and then a call comes into Line 2 and you answer Line 2, Line 1 is automatically placed on hold.
Page 877: Goodbye Key Cancels Incoming Call
When you disable this parameter (0 = disable), the Goodbye key hangs up the active call. For the 6867i, 6869i, and 6873i: If you enable this parameter, and the phone receives another call when an active call is already present, the phone displays “answer”...
Page 878: Stuttered Dial Tone Setting
Note: To enable MWI for all lines in the configuration files, set this parameter to zero (0). The enable MWI for all lines in the Mitel Web UI, select “All” in the “Message Waiting Indicator Line” field.
Page 879: Dnd Ui Settings
Operational, Basic, and Advanced Parameters DND UI SETTINGS Note: Applicable to the 6863i IP Phone only. PARAMETER – CONFIGURATION FILES dnd ui startup.cfg, <model>.cfg, <mac>.cfg Specifies whether the DND option should be listed and available in DESCRIPTION the 6863i IP phone’s Services menu for users to select. The DND option is available by default.
Page 880: Priority Alert Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide The following is an example of configuring the mode for DND in the configuration files: dnd key mode: 2 softkey1 type: dnd softkey1 states: idle connected incoming outgoing busy In the above example, softkey 1 is configured for DND for line 1 only, with a “custom”...
Page 881 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES alert community 1 startup.cfg, <model>.cfg, <mac>.cfg When an "alert-community-1” keyword appears in the header of the DESCRIPTION INVITE request, the configured Bellcore ring tone is applied to the IP phone. Integer FORMAT 0 Normal ringing DEFAULT VALUE...
Page 882 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES alert community 3 startup.cfg, <model>.cfg, <mac>.cfg When an "alert-community-3” keyword appears in the header of the DESCRIPTION INVITE request, the configured Bellcore ring tone is applied to the IP phone.
Page 883 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES alert external startup.cfg, <model>.cfg, <mac>.cfg When an "alert-external" keyword appears in the header of the DESCRIPTION INVITE request, the configured Bellcore ring tone is applied to the IP phone. Integer FORMAT 0 Normal ringing DEFAULT VALUE 0 Normal ringing (default)
Page 884 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES alert group startup.cfg, <model>.cfg, <mac>.cfg When an "alert-group" keyword appears in the header of the INVITE DESCRIPTION request, the configured Bellcore ring tone is applied to the IP phone.
Page 885: Bellcore Cadence Settings
Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES alert priority startup.cfg, <model>.cfg, <mac>.cfg When an "alert-priority" keyword appears in the header of the INVITE DESCRIPTION request, the configured Bellcore ring tone is applied to the IP phone. Integer FORMAT 0 Normal ringing DEFAULT VALUE 0 Normal ringing (default)
Page 886 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES bellcore cadence dr4 startup.cfg, <model>.cfg, <mac>.cfg Sets the cadence for Bellcore-dr4. DESCRIPTION Note: You can define up to 8 cadence rings. The value of -1 indicates “do not repeat”.
Page 887: Sip Diversion Display
Operational, Basic, and Advanced Parameters SIP DIVERSION DISPLAY GLOBAL SETTING PARAMETER – CONFIGURATION FILES sip diversion display startup.cfg, <model>.cfg, <mac>.cfg If enabled, when an outgoing call is being diverted to another DESCRIPTION destination the phone displays the Caller ID of the new destination and the reason for the call diversion.
Page 888: Display Name Customization Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide DISPLAY OF CALL DESTINATION FOR INCOMING CALLS PARAMETER – CONFIGURATION FILES show call destination name startup.cfg, <model>.cfg, <mac>.cfg Enable/disables the display of the call destination name to the LCD DESCRIPTION on the phone during incoming calls.
Page 889: Language Settings
EXAMPLE PARAMETER – CONFIGURATION FILES web language startup.cfg, <model>.cfg, <mac>.cfg The language you want to display for the Mitel Web UI. DESCRIPTION Valid values for all phones are: • 0 (English) default • 1-4 The values 1-4 are dependent on the “Language N” parameter. For example, if “language 1: lang_fr.txt”, then “language: 1”...
Page 890 Allows you to specify the language to use for inputs on the IP Phone. DESCRIPTION Entering a language value for this parameter allows users to enter text and characters in the IP Phone UI, Mitel Web UI, and in XML applications via the keypad on the phone, in the language(s) specified.
Page 891: Language Pack Settings
• lang_cs.txt (Czech - UTF-8) • lang_cs_op.txt (Czech - ASCII) • lang_cy.txt (Welsh) • lang_de.txt (German) • lang_da.txt (Danish) • lang_el.txt (Greek - 6867i, 6869i, and 6873i only) • lang_es.txt (Spanish) • lang_es_mx.txt (Mexican Spanish) • lang_eu.txt (Euskera) • lang_fi.txt (Finnish) •...
Page 892 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide You can use this parameter in three ways: • To download no language packs • To download a language pack(s) from the original configuration server • To download a language pack(s) from another specified server Notes: •...
Page 893 Operational, Basic, and Advanced Parameters LANGUAGE CODES (FROM STANDARD ISO 639) LANGUAGE LANGUAGE CODE English Czech (UTF-8) Czech (ASCII) cs_op Catalan Valencian* ct_va Welsh German Danish Greek Spanish Mexican Spanish es_mx Euskera Finnish French Canadian French fr_ca Galego Hungarian Italian Dutch Dutch (Netherlands) nl_nl...
Page 894 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide COUNTRY CODES (FROM STANDARD ISO 3166) COUNTRY COUNTRY CODE AFGHANISTAN ÅLAND ISLANDS ALBANIA ALGERIA AMERICAN SAMOA ANDORRA ANGOLA ANGUILLA ANTARCTICA ANTIGUA AND BARBUDA ARGENTINA ARMENIA ARUBA AUSTRALIA AUSTRIA AZERBAIJAN BAHAMAS BAHRAIN...
Page 895 Operational, Basic, and Advanced Parameters COUNTRY COUNTRY CODE CAMBODIA CAMEROON CANADA CAPE VERDE CAYMAN ISLANDS CENTRAL AFRICAN REPUBLIC CHAD CHILE CHINA CHRISTMAS ISLAND COCOS (KEELING) ISLANDS COLOMBIA COMOROS CONGO CONGO, THE DEMOCRATIC REPUBLIC OF THE COOK ISLANDS COSTA RICA CÔTE D'IVOIRE CROATIA CUBA CYPRUS...
Page 896 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide COUNTRY COUNTRY CODE GABON GAMBIA GEORGIA GERMANY GHANA GIBRALTAR GREECE GREENLAND GRENADA GUADELOUPE GUAM GUATEMALA GUERNSEY GUINEA GUINEA-BISSAU GUYANA HAITI HEARD ISLAND AND MCDONALD ISLANDS HOLY SEE (VATICAN CITY STATE) HONDURAS...
Page 897 Operational, Basic, and Advanced Parameters COUNTRY COUNTRY CODE LAO PEOPLE'S DEMOCRATIC REPUBLIC LATVIA LEBANON LESOTHO LIBERIA LIBYAN ARAB JAMAHIRIYA LIECHTENSTEIN LITHUANIA LUXEMBOURG MACAO MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF MADAGASCAR MALAWI MALAYSIA MALDIVES MALI MALTA MARSHALL ISLANDS MARTINIQUE MAURITANIA MAURITIUS MAYOTTE MEXICO MICRONESIA, FEDERATED STATES OF...
Page 898 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide COUNTRY COUNTRY CODE NAMIBIA NAURU NEPAL NETHERLANDS NETHERLANDS ANTILLES NEW CALEDONIA NEW ZEALAND NICARAGUA NIGER NIGERIA NIUE NORFOLK ISLAND NORTHERN MARIANA ISLANDS NORWAY OMAN PAKISTAN PALAU PALESTINIAN TERRITORY, OCCUPIED PANAMA PAPUA NEW GUINEA...
Page 899 Operational, Basic, and Advanced Parameters COUNTRY COUNTRY CODE SAINT HELENA SAINT KITTS AND NEVIS SAINT LUCIA SAINT PIERRE AND MIQUELON SAINT VINCENT AND THE GRENADINES SAMOA SAN MARINO SAO TOME AND PRINCIPE SAUDI ARABIA SENEGAL SERBIA SEYCHELLES SIERRA LEONE SINGAPORE SLOVAKIA SLOVENIA SOLOMON ISLANDS...
Page 900 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide COUNTRY COUNTRY CODE UGANDA UKRAINE UNITED ARAB EMIRATES UNITED KINGDOM UNITED STATES UNITED STATES MINOR OUTLYING ISLANDS URUGUAY UZBEKISTAN VANUATU Vatican City State see HOLY SEE VENEZUELA VIET NAM VIRGIN ISLANDS, BRITISH VIRGIN ISLANDS, U.S.
Page 901: Suppress Dtmf Playback Setting
Operational, Basic, and Advanced Parameters SUPPRESS DTMF PLAYBACK SETTING PARAMETER – CONFIGURATION FILES suppress dtmf playback startup.cfg, <model>.cfg, <mac>.cfg Enables and disables suppression of DTMF playback when a DESCRIPTION number is dialed from the softkeys or programmable keys. When you disable the suppression of DTMF playback and you press a softkey or programmable key, the IP phone dials the stored number and displays each digit as dialed in the LCD window.
Page 902: Filter Out Incoming Dtmf Events
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide FILTER OUT INCOMING DTMF EVENTS PARAMETER – CONFIGURATION FILES suppress incoming dtmf startup.cfg, <model>.cfg, <mac>.cfg playback Suppress playback of both SIP INFO and RFC2833 DTMF tones. DESCRIPTION Boolean FORMAT DEFAULT VALUE...
Page 903 Note: The "sip intercom type" parameter must be set with the Server-Side option to enable the "sip intercom line" parameter. Integer FORMAT DEFAULT VALUE 0-2 (6863i) RANGE 0-24 (6865i/6867i/6869i/6873i) sip intercom line: 1 EXAMPLE INCOMING INTERCOM SETTINGS PARAMETER – CONFIGURATION FILES sip allow auto answer startup.cfg, <model>.cfg, <mac>.cfg...
Page 904 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES sip intercom warning tone startup.cfg, <model>.cfg, <mac>.cfg Enables or disables a warning tone to play when the phone receives DESCRIPTION an incoming intercom call on an active line.
Page 905: Enable Microphone During Early Media
Operational, Basic, and Advanced Parameters ENABLE MICROPHONE DURING EARLY MEDIA PARAMETER – CONFIGURATION FILES sip early media mute mic startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the microphone while in early media. DESCRIPTION Boolean FORMAT 1 (disabled) DEFAULT VALUE RANGE 0 (enables mic during early media) 1 (disables mic during early media) sip early media mute mic: 0 EXAMPLE...
Page 906: Audio Mode Settings
1. Headset - Choose this setting if you want to make or receive all calls using a handset or headset. For the 6865i, 6867i, 6869i, and 6873i, calls can be switched from the handset to headset by pressing the handsfree button on the phone.
Page 907: Disable User Login To Mitel Web Ui
Operational, Basic, and Advanced Parameters DISABLE USER LOGIN TO MITEL WEB UI PARAMETER – CONFIGURATION FILES web interface enabled startup.cfg, <model>.cfg, <mac>.cfg Specifies whether or not to disable the web user interface DESCRIPTION Integer FORMAT 1 (admin/user enabled) DEFAULT VALUE...
Page 908: Directed Call Pickup (Blf Or Xml Call Interception) Settings
NOTIFY message to form the INVITE request (the dialog information will be detailed in the "Replaces" header of the INVITE). Notes: • Feature availability is dependent on your call manager. • Applicable to the 6865i, 6867i, 6869i, 6873i IP phones only. Boolean FORMAT 0 (disabled)
Page 909 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES directed call pickup prefix startup.cfg, <model>.cfg, <mac>.cfg Allows you to enter a specific prefix string (depending on what is DESCRIPTION available on your server), that the phone automatically dials when dialing the Directed Call Pickup number. For example, for BroadSoft servers, you can enter a value of *98 for the “directed call pickup prefix”.
Page 910: Acd Auto-Available Timer Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide ACD AUTO-AVAILABLE TIMER SETTINGS Note: Applicable to the 6865i, 6867i, 6869i, and 6873i IP Phones only. PARAMETER – CONFIGURATION FILES acd auto available startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the use of the ACD Auto-Available Timer.
Page 911 Operational, Basic, and Advanced Parameters PARAMETER – CONFIGURATION FILES conference disabled startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the Conf key on the IP phone. If this parameter DESCRIPTION is set to 0, the key is active and can be pressed by the user. If this parameter is set to 1, pressing the Conf key is ignored.
Page 912: Send Dtmf For Remapping Conference Or Redial Key
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES map conf key to startup.cfg, <model>.cfg, <mac>.cfg Sets the Conf key as a Speeddial key if a value is entered for this DESCRIPTION parameter. If you leave this parameter blank, the Conf key returns to its original functionality.
Page 913: Park And Pickup Settings
Operational, Basic, and Advanced Parameters PARK AND PICKUP SETTINGS PARAMETER – CONFIGURATION FILES sip park pickup config (global) startup.cfg, <model>.cfg, <mac>.cfg sip lineN park pickup config (per line) Specifies the code to enter before entering the extension for where DESCRIPTION you want to park an incoming call.
Page 914 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES sprecode startup.cfg, <model>.cfg, <mac>.cfg Specifies the code to enter before entering the extension for where DESCRIPTION you want to park an incoming call. The applicable value is dependent...
Page 915: Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters
IP phone totalling 48 softkeys. Valid for 6865i, 6867i, 6869i, and 6873i phones. **The M685i expansion module consists of 3 pages of 28 softkeys (for a total of 84). You can have up to 3 expansion modules on an IP phone totalling 252 softkeys. Valid for 6865i, 6867i, 6869i, and 6873i phones.
Page 916: Softkey Settings
The value of "N" for the following parameters is dependent on the number of softkeys available on the 6867i, 6869i, and 6873i models. See the table above for applicable values. Available softkey types are dependent on the IP phone model. Please refer to the respective model’s User Guide for the model’s available softkey types.
Page 917 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • speeddialconf - Indicates the key is configured to be used as a Speeddial key AND as a Conference key. • directory - Indicates the key is configured to access the Directory List. •...
Page 918 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide none RANGE speeddial dnd ("Do Not Disturb" in the Mitel Web UI) flash spre park pickup callforward speeddialxfer speeddialconf directory filter callers (“Callers List” in Mitel Web UI) redial conf xfer...
Page 919 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters PARAMETER – CONFIGURATION FILES softkeyN label startup.cfg, <model>.cfg, <mac>.cfg The text label that displays on the IP phone for the softkey. DESCRIPTION The “softkeyN label” parameter can be set for the following softkey types only: •...
Page 920 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES softkeyN value startup.cfg, <model>.cfg, <mac>.cfg This is the value you assign to the softkey. DESCRIPTION The “softkeyN value” parameter can be set for the following softkey types only: •...
Page 921 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters softkey1 value: 9 EXAMPLE softkey2 value: 411 softkey4 value: http://10.50.10.140 script.pl?name=$$SIPUSERNAME$$ softkey5 value: 123456+ (example of a speeddial prefix) PARAMETER – CONFIGURATION FILES softkeyN line startup.cfg, <model>.cfg, <mac>.cfg This is the line associated with the softkey you are configuring. The DESCRIPTION number of applicable lines available is dependent on the specific IP phone model.
Page 922 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES softkeyN states startup.cfg, <model>.cfg, <mac>.cfg Displays the status of the phone when a softkey is pressed. You can DESCRIPTION enter multiple values (idle, connected, incoming, outgoing, busy) for the "softkeyN state"...
Page 923: Configurable Positioning Of Programmed Softkeys
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters CONFIGURABLE POSITIONING OF PROGRAMMED SOFTKEYS Note: Applicable to the 6867i, 6869i, and 6873i IP Phone only. PARAMETER – CONFIGURATION FILES collapsed softkey screen startup.cfg, <model>.cfg, <mac>.cfg Enables or disables the 6867i/6869i/6873i from collapsing the DESCRIPTION softkeys to remove blank keys.
Page 924: Shifting Of Softkey Positions For Busy States
• 1 - 23 (6869i/6873i) collapsed softkey screen offset bottom: 2 EXAMPLES SHIFTING OF SOFTKEY POSITIONS FOR BUSY STATES Note: Applicable to the 6867i, 6869i, and 6873i IP Phone only. PARAMETER – CONFIGURATION FILES collapsed context user softkey startup.cfg, <model>.cfg, <mac>.cfg...
Page 925: Option To Remove The "More" Softkey When Not Required
By default, when a total of six top softkeys and four bottom softkeys are configured for the 6867i IP phone, the screen displays five top softkeys, four bottom softkeys and “More” options to access the remaining softkeys.
Page 926: Programmable Key Settings
Speeddial key. • dnd - Indicates key is configured for do not disturb on the phone. This option is "Do Not Disturb" in the Mitel Web UI). You must also set the DND key mode (see “DND Key Mode”...
Page 927 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • spre - Indicates the key is configured to automatically activate specific services offered by the server. For example, if the spre value of *82 is configured, then by pressing the key, *82 automatically activates a service provided by the server.
Page 928 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide none RANGE line speeddial dnd ("Do Not Disturb" in the Mitel Web UI) list (“BLF/List” in the Mitel Web UI) acd (“Auto Call Distribution” in the Mitel Web UI) flash spre...
Page 929 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters PARAMETER – CONFIGURATION FILES prgkeyN value startup.cfg, <model>.cfg, <mac>.cfg This is the value you assign to the programmable key. DESCRIPTION The “prgkeyN value” parameter can be set for the following softkey types only: •...
Page 930 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide • For icom, the value is the predefined intercom call number. • For paging the value is the ip and port (the port range is from 1 to 65535). String FORMAT...
Page 931: Top Softkey Settings
Speeddial key. • dnd - Indicates key is configured for do not disturb on the phone. This option is "Do Not Disturb" in the Mitel Web UI). You must also set the DND key mode (see “DND Key Mode”...
Page 932 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide • park - Indicates the key is configured to park incoming calls when pressed. • pickup - Indicates the key is configured to pick up parked calls when pressed. • lcr - Indicates the key is configured for “last call return” when pressed.
Page 933 • none RANGE • line • speeddial • dnd • blf • list ("BLF/List" in the Mitel Web UI) • acd (“Auto Call Distribution” in the Mitel Web UI) • xml • flash • spre • callforward • park • pickup •...
Page 934 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES topsoftkeyN label startup.cfg, <model>.cfg, <mac>.cfg The text label that displays on the IP phone for the softkey. DESCRIPTION The “topsoftkeyN label” parameter can be set for the following softkey types only: •...
Page 935 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters PARAMETER – CONFIGURATION FILES topsoftkeyN value startup.cfg, <model>.cfg, <mac>.cfg This is the value you assign to the softkey. DESCRIPTION The “topsoftkeyN value” parameter can be set for the following softkey types only: • speeddial (you can enter a speeddial number for this field; optionally, you can also enter a prefix for the speeddial value to allow the phone to dial the prefix after you press the Speeddial key;...
Page 936 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide • For icom, the value is the predefined intercom call number. • For paging the value is the ip and port (the port range is from 1 to 65535). String FORMAT...
Page 937: Press-And-Hold Speeddial Keypad Key Settings
<model>.cfg, <mac>.cfg (where N corresponds to the keypad keys 1-9) The line associated with the press and hold speeddial number DESCRIPTION configured on the keypad key. Integer FORMAT DEFAULT VALUE 1-2 (6863i) RANGE 1-24 (6865i/6867i/6869i/6873i) pnhkeypad7 line: 2 EXAMPLE A-239...
Page 938: Expansion Module Key Settings For M680I And M685I
Speeddial key. • dnd - Indicates key is configured for do not disturb on the phone. This option is "Do Not Disturb" in the Mitel Web UI). You must also set the DND key mode (see “DND Key Mode”...
Page 939 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • callforward - Indicates the key is configured for accessing the Call Forward features on the phone. A Call Forwarding Mode must be enabled to use this key. “Account” mode is the default. •...
Page 940 • none Range • line • speeddial • dnd • blf • list ("BLF/List" in the Mitel Web UI) • acd (“Auto call distribution” in the Mitel Web UI) • xml • flash • spre • park • pickup • lcr •...
Page 941 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters PARAMETER – CONFIGURATION FILES expmodX keyN label startup.cfg, <model>.cfg, <mac>.cfg The text label that displays on the softkey for the Expansion Module. DESCRIPTION The “expmodX keyN label” parameter can be set for the following softkey types only: •...
Page 942 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES expmodX keyN value startup.cfg, <model>.cfg, <mac>.cfg The text label that displays on the IP phone for the softkey on the DESCRIPTION Expansion Module. The “expmodX keyN value” parameter can be set for the following softkey types only: •...
Page 943 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • For icom, the value is the predefined intercom call number. • For paging the value is the ip and port (the port range is from 1 to 65535). String FORMAT DEFAULT VALUE RANGE expmod1 key1 value: 9 EXAMPLE...
Page 944: Hard Key Settings
• acd - (for Sylantro/BroadWorks servers only) Indicates the key is configured for Auto Call Distribution (called “Auto Call Distribution” in the Mitel Web UI). The ACD feature allows the Sylantro/BroadWorks server to distribute calls from a queue to registered IP phone users (agents).
Page 945 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • speeddialxfer - Indicates the key is configured to transfer calls AND configured for speeddialing to a specific number. • speeddialconf - Indicates the key is configured to be used as a Speeddial key AND as a Conference key. •...
Page 946 • none RANGE • line • speeddial • dnd • blf • list ("BLF/List" in the Mitel Web UI) • acd (“Auto call distribution” in the Mitel Web UI) • xml • flash • spre • park • pickup • lcr •...
Page 947 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters PARAMETER – CONFIGURATION FILES hardkeyN value startup.cfg, <model>.cfg, <mac>.cfg The value you would like to assign to the hard key you are DESCRIPTION configuring. The “hardkeyN value” parameter can be set for the following key types only: •...
Page 948 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide hardkey1 value: 123456+ (example of a speeddial prefix) EXAMPLE PARAMETER – CONFIGURATION FILES hardkeyN line startup.cfg, <model>.cfg, <mac>.cfg The line associated with the hard key you are configuring. The DESCRIPTION “hardkeyN line” parameter can be set for the following key types only: •...
Page 949: Customizing The Key Type List
“Type” list, in addition to the values specified for this parameter. • After configuring specific key types for a phone, the key types in the Mitel Web UI display the same for both the User and Administrator Web interfaces for that phone.
Page 950: Locking Keys
CONFIGURATION FILES softkeyN locked startup.cfg, <model>.cfg, <mac>.cfg Locks the specified softkey on the 6867i, 6869i, or 6873i IP phone. DESCRIPTION When enabled, the phone locks the key with the provisioned local settings and prevents users from changing or configuring the key.
Page 951 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters PARAMETER – CONFIGURATION FILES prgkeyN locked startup.cfg, <model>.cfg, <mac>.cfg Locks the specified programmable key on the 6863i or 6865i IP DESCRIPTION phone. When enabled, the phone locks the key with the provisioned local settings and prevents users from changing or configuring the key.
Page 952 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES pnhkeypadN locked startup.cfg, <model>.cfg, <mac>.cfg Locks the specified keypad key on the IP phones. When enabled, DESCRIPTION the phone locks the key with the provisioned local settings and prevents users from changing or configuring the key.
Page 953: Locking The Save And Delete Keys
When the Save key is unlocked, a User can change the function of the key using the Mitel Web UI. An Administrator can change the function of the key using the Mitel Web UI or the configuration files. Notes: • The save function on the 6865i IP Phone is limited to Key 5.
Page 954: Enabling/Disabling Ability To Add/Edit Speeddial Keys
RANGE 1 (Enabled) speeddial edit: 0 EXAMPLE BLF LIST URI SETTINGS Note: Applicable to the 6865i, 6867i, 6869i, and 6873i IP Phones only. PARAMETER – CONFIGURATION FILES list uri startup.cfg, <model>.cfg, <mac>.cfg Specifies the URI that the phone uses to access the BLF list on the DESCRIPTION BroadSoft server when the BLF list key is pressed.
Page 955: Blf Page Switch
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters BLF PAGE SWITCH Note: Applicable to the 6867i and 6869i IP Phones only. This feature is currently not supported on the 6873i IP phone. PARAMETER – CONFIGURATION FILES blf activity page switch startup.cfg, <model>.cfg, <mac>.cfg...
Page 956: Configurable Display For Blank Blf/List Softkeys
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CONFIGURABLE DISPLAY FOR BLANK BLF/LIST SOFTKEYS Note: Applicable to the 6867i, 6869i, 6873i IP Phones only. PARAMETER – CONFIGURATION FILES keys noname symbol startup.cfg, <model>.cfg, <mac>.cfg By default, when softkeys are configured as BLF/List keys on the...
Page 957: Configurable Blf And Blf/List Key Behavior When In An Active Call
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters CONFIGURABLE BLF AND BLF/LIST KEY BEHAVIOR WHEN IN AN ACTIVE CALL Note: Applicable to the 6865i, 6867i, 6869i, and 6873i IP Phones only. PARAMETER – CONFIGURATION FILES blf key mode startup.cfg, <model>.cfg, <mac>.cfg...
Page 958 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES prgkeyN ring splash startup.cfg, <model>.cfg, <mac>.cfg When a key is configured for BLF or BLF/List functionality, this DESCRIPTION parameter controls the ring splash alert pattern per key. The following alerting patterns are available: •...
Page 959 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • 11: In call low volume (same as Low volume but ring splash plays when idle and also during the active call state). • 12: In call low volume delayed (same as Low volume delayed but ring splash plays when idle and also during the active call state [use the “ring splash delay”...
Page 960 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES softkeyN ring splash startup.cfg, <model>.cfg, <mac>.cfg When a key is configured for BLF or BLF/List functionality, this DESCRIPTION parameter controls the ring splash alert pattern per key. The following alerting patterns are available: •...
Page 961 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • 11: In call low volume (same as Low volume but ring splash plays when idle and also during the active call state). • 12: In call low volume delayed (same as Low volume delayed but ring splash plays when idle and also during the active call state [use the “ring splash delay”...
Page 962 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES topsoftkeyN ring splash startup.cfg, <model>.cfg, <mac>.cfg When a key is configured for BLF or BLF/List functionality, this DESCRIPTION parameter controls the ring splash alert pattern per key. The following alerting patterns are available: •...
Page 963 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • 11: In call low volume (same as Low volume but ring splash plays when idle and also during the active call state). • 12: In call low volume delayed (same as Low volume delayed but ring splash plays when idle and also during the active call state [use the “ring splash delay”...
Page 964 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES expmodX KeyN ring splash startup.cfg, <model>.cfg, <mac>.cfg When a key is configured for BLF or BLF/List functionality, this parameter controls the ring splash alert pattern per key. The following alerting patterns are available: •...
Page 965 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • 11: In call low volume (same as Low volume but ring splash plays when idle and also during the active call state). • 12: In call low volume delayed (same as Low volume delayed but ring splash plays when idle and also during the active call state [use the “ring splash delay”...
Page 966 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES hardkeyN ring splash startup.cfg, <model>.cfg, <mac>.cfg (6865i, 6867i, 6869i, and 6873i only) DESCRIPTION When a key is configured for BLF or BLF/List functionality, this parameter controls the ring splash alert pattern per key. The following alerting patterns are available: •...
Page 967 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • 11: In call low volume (same as Low volume but ring splash plays FORMAT when idle and also during the active call state). • 12: In call low volume delayed (same as Low volume delayed but ring splash plays when idle and also during the active call state [use the “ring splash delay”...
Page 968 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES ring splash delay startup.cfg, <model>.cfg, <mac>.cfg Indicates the delay (in seconds) between the target ringing and the DESCRIPTION ring splash played when the “...keyN ring splash” parameter is set to a “delayed”...
Page 969: Discreet Ringing Settings
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters DISCREET RINGING SETTINGS PARAMETER – CONFIGURATION FILES discreet ringing startup.cfg, <model>.cfg, <mac>.cfg Specifies whether or not the discreet ringing feature should be DESCRIPTION enabled. When enabled, during incoming calls, all applicable visual indicators (LED for the corresponding Line key, Message Waiting Indicator [MWI], etc...) will behave normally, but the ring tone will be played only once.
Page 970: Customizing M685I Expansion Module Column Display
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide CUSTOMIZING M685I EXPANSION MODULE COLUMN DISPLAY EXPANSION MODULE 1 THROUGH 3 PARAMETER – CONFIGURATION FILES expmodXpageNleft startup.cfg, <model>.cfg, <mac>.cfg Allows you to specify a customized heading for the M685i expansion DESCRIPTION module, in the left column of a specific page.
Page 971 Customizing M685i Expansion Module Column Display PARAMETER – CONFIGURATION FILES expmodXpageNright startup.cfg, <model>.cfg, <mac>.cfg Allows you to specify a customized heading for the M685i expansion DESCRIPTION module, in the right column of a specific page. You can specify the following options for this parameter: Expansion Module 1 expmod1page1right (Expansion Module 1, Page 1, right column) expmod1page2right (Expansion Module 1, Page 2, right column)
Page 972: Advanced Operational Parameters
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide ADVANCED OPERATIONAL PARAMETERS The following parameters in this section allow the system administrator to set advanced operational features on the IP phones. BLIND TRANSFER SETTING PARAMETER – CONFIGURATION FILES sip cancel after blind transfer startup.cfg, <model>.cfg, <mac>.cfg...
Page 973: Update Caller Id Setting
Advanced Operational Parameters PARAMETER – CONFIGURATION FILES sip refer-to from contact startup.cfg, <model>.cfg, <mac>.cfg When enabled, the phone will check the user name from the contact DESCRIPTION header received in 180 response and: • if the contact header has user name, blind transfer the call to the user name •...
Page 974: Boot Sequence Recovery Mode Settings
Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide BOOT SEQUENCE RECOVERY MODE SETTINGS PARAMETER – CONFIGURATION FILES force web recovery mode startup.cfg, <model>.cfg, <mac>.cfg disabled Enables or disables the forcing web recovery mode feature. If this DESCRIPTION parameter is set to "1", you cannot force web recovery. If this parameter is set to "0", press 1 and # keys during boot up when the...
Page 975 Specifies a redial script for the phone to use. When this parameter is DESCRIPTION set, pressing the Redial key GETs the specified URI from the server to use in performing the redial action. String FORMAT empty DEFAULT VALUE Any valid URI RANGE redial script: http://bluevelvet.ana.mitel.com/redial.php EXAMPLE A-277...
Page 976 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES xfer script startup.cfg, <model>.cfg, <mac>.cfg Specifies an Xfer script for the phone to use. When this parameter is DESCRIPTION set, pressing the Xfer key GETs the specified URI from the server instead of starting the transfer action.
Page 977 Menu GETs the specified URI from the server instead of starting the Voicemail application. String FORMAT empty DEFAULT VALUE Any valid URI RANGE voicemail script: http://bluevelvet.ana.mitel.com/voicemail.php EXAMPLE OPTIONS KEY REDIRECTION SETTING PARAMETER – CONFIGURATION FILES options script startup.cfg, <model>.cfg, <mac>.cfg Specifies an Options script for the phone to use. When this...
Page 978 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide XML OVERRIDE FOR A LOCKED PHONE SETTING PARAMETER – CONFIGURATION FILES xml lock override startup.cfg, <model>.cfg, <mac>.cfg Specifies the method to use for overriding a locked phone when XML DESCRIPTION applications are sent to the phone. There are three settings for this parameter: •...
Page 979 Advanced Operational Parameters SYMMETRIC TLS SIGNALING SETTING PARAMETER – CONFIGURATION FILES sips symmetric tls signaling startup.cfg, <model>.cfg, <mac>.cfg Allows you to enable or disable the phone to use port 5061 as the DESCRIPTION persistent TLS connection source port. The value “1” (default) enables the phone to use port 5061.
Page 980 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide DNS QUERY SETTING PARAMETER – CONFIGURATION FILES sip dns query type startup.cfg, <mac>.cfg Specifies the Domain Name Service (DNS) query method to use DESCRIPTION when the IP Phones issue requests for DNS records using one of three methods: “A”...
Page 981 Advanced Operational Parameters IGNORE OUT OF ORDER SIP REQUESTS PARAMETER – CONFIGURATION FILES sip accept out of order requests startup.cfg, <model>.cfg, <mac>.cfg Enables a workaround for non-compliant SIP devices (for example, DESCRIPTION Asterisk) which do not increment the CSeq numbers in SIP requests sent to the phone.
Page 982 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide ROUTE HEADER IN SIP PACKET PARAMETER – CONFIGURATION FILES sip remove route startup.cfg, <model>.cfg, <mac>.cfg Enables and disables the addition of the Route header in a SIP DESCRIPTION packet. Enable this parameter for outbound proxies that do not support Route headers.
Page 983 Advanced Operational Parameters CONFIGURATION ENCRYPTION SETTING PARAMETER – CONFIGURATION FILES config encryption key startup.cfg, <model>.cfg, <mac>.cfg Specifies the phone-specific encryption key that the configuration DESCRIPTION server uses to encrypt in a MAC-specific configuration file. String FORMAT Not applicable DEFAULT VALUE String length of 4 to 32 alphanumeric characters RANGE config encryption key: 123abcd...
Page 984 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES sip dns srvX priority startup.cfg, <model>.cfg, <mac>.cfg Note: The “X” indicate a server number with values from 1 to 4. The priority level assigned to this DNS server. After this parameter is...
Page 985: Dns Maximum Cache Ttl Settings
Advanced Operational Parameters PARAMETER – CONFIGURATION FILES sip dns srvX target startup.cfg, <model>.cfg, <mac>.cfg Note: The “X” indicate a server number with values from 1 to 4. The host name of the target. DESCRIPTION Host name or fully qualified domain name FORMAT DEFAULT VALUE RANGE...
Page 986 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide SIP SERVICES/RTCP SUMMARY REPORTS TRANSPORT PROTO- COL SETTINGS SIP SERVICES PARAMETER – CONFIGURATION FILES sip services transport protocol startup.cfg, <model>.cfg, <mac>.cfg Specifies the transport protocol used for SIP services. DESCRIPTION By default, this parameter is set to -1 (invalid) whereby SIP services use the same transport protocol as defined in the “sip transport...
Page 987 Advanced Operational Parameters RTCP SUMMARY REPORTS PARAMETER – CONFIGURATION FILES sip rtcp summary reports startup.cfg, <model>.cfg, <mac>.cfg transport protocol Specifies the transport protocol used for sending RTCP summary DESCRIPTION reports. This parameter takes effect when at least one line has RTCP summary reports enabled.
Page 988 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide ACTIVE VOIP RECORDING SETTINGS WARNING: WHEN A RECORDING SESSION IS IN PROGRESS, THE RESPECTIVE IP PHONES DISPLAY A RECORDING ICON ON SCREEN. THE RECORDING ICON IS DISPLAYED ON THE IP PHONES TO INDICATE THE...
Page 989 Advanced Operational Parameters PARAMETER – CONFIGURATION FILES recording destinationN startup.cfg, <model>.cfg, <mac>.cfg (N is a number from 1 to 6) Specifies trusted IP addresses (maximum of six) corresponding to DESCRIPTION the destination where the RTP/SRTP packets should be sent. The IP phone will check to see if the destination IP addresses are trusted before sending the duplicated RTP/SRTP packets.
Page 990 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES recording beep direction startup.cfg, <mac>.cfg Specifies where the periodic beep tone (notifying users that their call DESCRIPTION is being recorded) should be played. Integer FORMAT 1 (Network)
Page 991 Advanced Operational Parameters PARAMETER – CONFIGURATION FILES xsi ip startup.cfg, <model>.cfg, <mac>.cfg Specifies the Xsi Enterprise Directory credentials (if applicable) and DESCRIPTION IP address or Fully Qualified Domain Name (FQDN) of the Xsi server in the following syntax: server username:password@server Note: Xsi credentials defined through the "xsi ip"...
Page 992 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES xsi port startup.cfg, <model>.cfg, <mac>.cfg Specifies the port used for communicating with the Xsi server. DESCRIPTION Integer FORMAT 80 (when protocol used is HTTP) DEFAULT VALUE 443 (when protocol used is HTTPs)
Page 993 Advanced Operational Parameters BROADSOFT BROADWORKS EXECUTIVE AND ASSITANT SERVIC- ES SETTINGS Note: Applicable to the 6865i, 6867i, 6869i, and 6873i SIP phones only. PARAMETER – CONFIGURATION FILES sip execassist filter call prefix startup.cfg, <model>.cfg, <mac>.cfg Specifies the prefix of the Alerting Custom Calling Line ID name DESCRIPTION configured for Executives.
Page 994 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES sip execassist fac initiate call startup.cfg, <model>.cfg, <mac>.cfg Specifies the Feature Access Code (FAC) for the BroadSoft DESCRIPTION Executive- Assistant Initiate Call feature. String (in quotations) FORMAT "#64"...
Page 995 Advanced Operational Parameters PARAMETER – CONFIGURATION FILES user config upload startup.cfg, <model>.cfg, <mac>.cfg Specifies the time period (in seconds) between “<user>_local.cfg” DESCRIPTION saves (while the user is logged in). Integer FORMAT 3600 (1 hour) DEFAULT VALUE 0 – 9999999 RANGE Note: A value “0”...
Page 996 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide PARAMETER – CONFIGURATION FILES user config upload control startup.cfg, <model>.cfg, <mac>.cfg Controls when the” <user>_local.cfg” will be uploaded/saved. DESCRIPTION Integer FORMAT DEFAULT VALUE 0 – 2 RANGE 0 (Every time the “user config upload” time period expires and at every logout regardless of if the <user>_local.cfg has changed or...
Page 997 Advanced Operational Parameters PARAMETER CONFIGURATION FILES startup.cfg, <model>.cfg, <mac>.cfg sip lineN moh server (where N = line number) (Per-line parameter) DESCRIPTION Specifies the media server SIP address providing the audio stream for music on hold functionality. If defined, the phone will use the specified server to provide an audio stream to any held parties on the specific line.
Page 998 Note: Enabling the syslog module and configuring debug levels should only be used for support purposes. Mitel recommends Administrators leave the debug level at its default for normal production use. Enabling all the debug levels on the phone may impact performance and normal operation of the phone.
Page 999 Troubleshooting Parameters PARAMETER – CONFIGURATION FILES log module <module name> startup.cfg, <model>.cfg, <mac>.cfg Allows enhanced severity filtering of log calls sent as blog output. DESCRIPTION The blog, as used on the IP phones, is a an online debugging tool that can be frequently updated and intended for technical support analysis.
Page 1000 Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide Enter a debug level value in the “Debug Level” field for a module. EXAMPLE Example 1 To turn two or more debug levels on at the same time, you add the value associated with each level.

This manual is also suitable for:

6865i 6863i 6869i 6873i

Mitel 6867i Administrator's Manual

Table of Contents

Chapter 1 OVERVIEW

Chapter 2 Configuration Interface Methods

Chapter 3 Administrator Options

Chapter 4 Configuring Network and Session Initiation Protocol (Sip) Features

Chapter 5 Configuring Operational Features

Table of Contents

Chapter 6 Configuring Advanced Operational Features

CHAPTER 7 Encrypted Files on the IP Phone

CHAPTER 8 Upgrading the Firmware

Chapter 9 Troubleshooting

Appendix B

Appendix C

Quick Links

Chapters

Troubleshooting

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Summary of Contents for Mitel 6867i