Mitel 6867i Training Manual
At&t state of ga hvs phone set training
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Also See for 6867i:
- Administrator's manual (1042 pages) ,
- User manual (235 pages) ,
- Installation manual (24 pages)
Related Manuals for Mitel 6867i
Summary of Contents for Mitel 6867i
- Page 1 State of GA HVS Mitel 6867i Phone Set Training AT&T Proprietary (Internal Use Only) Not for use or disclosure outside the AT&T companies except under written agreement...
- Page 2 6867i Button Highlights 6867i Button Highlights Embedded Handset Hook Lock Logo Plate Programmable Message Waiting softkeys (Voice Mail, Indicator Call Fwd, Do Not Disturb, Call Pull, Call Directory Park, Park Retrieve) 3.5” QVGA Color LCD Speakerphone 4-way Navigation & Center OK button...
- Page 3 6867i Phone Layout 6867i Phone Layout More – used to access additional phone Line/Call Appearance – Connects you to a features. line or call Directory – Not Enabled Line/Call Appearance – Connects you to a line or call Navigation button – allows you to navigate through the phone’s user interface.
- Page 4 6867i Stand Highlights and LAN Connections Reversible Stand 2-Fixed Angle reversible stand 35º low angle − 60º high angle − Reduced desktop footprint Easy slide-and-click attachment feature No screws required Built-in cable management 6867i &...
- Page 5 6867i User Interface (UI) Navigation UI Navigation UI Navigation is easily performed using the Navigation arrows located to the right of the LCD screen. Navigation arrows are used to switch to the different screens and the Navigation arrows are used to highlight and scroll through the different lines/calls on the respective screen.
- Page 6 6867i Line & Call Appearances Call Appearances The 6867i has two hard line/call appearance buttons, each with a corresponding status light. The two Line buttons are appearances of the main line (extension) of the phone. Line/call appearance buttons and lights can represent: ...
- Page 7 6867i Making & Receiving Calls Dialing a Number First, take the phone off-hook by: Lifting the handset − Pressing the Speaker/Headset button − Pressing a line/call appearance button − At the dial tone, enter the number you wish to call. Include a 9 if ...
- Page 8 6867i Making & Receiving Calls Using Hands free Speakerphone and/or Headset Your phone must be in the Speaker or Speaker/ Headset audio mode (Under the Options button To dial using hands free, first press the Speaker/Headset button and enter a number at the dial tone.
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Page 9: Sending An Incoming Call To Voicemail
6867i Making & Receiving Calls Sending an Incoming Call to Voicemail Send an incoming call directly to voicemail without answering the call by pressing the Goodbye button without picking up the handset. If you press the Ignore or Silence softkey, your phone will stop ringing, but your caller will hear ringing and roll to voice mail. - Page 10 6867i Handling Calls - Hold Hold You can place an active call on hold by pressing the Hold button . When you place a call on hold, only your phone can retrieve the call. With an active call on your line, Press the Hold button ...
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Page 11: Automatic Hold
6867i Handling Calls - Hold When on Hold To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on flashes to indicate that you are still connected. -
Page 12: Transferring Calls
6867i Handling Calls – Transferring Calls Transferring Calls The 6867i IP phone has a dedicated Transfer button . You can use this button to transfer calls, or use the Xfer softkey offered on screen when in a connected call. With a caller on the line, press the Transfer button or the ... -
Page 13: Blind Transfer
6867i Handling Calls – Transferring Calls Blind Transfer Transfer a call directly to another extension without consulting with the person receiving the call. Complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. -
Page 14: Conference Calls
6867i Handling Calls – Conference Calls Conference Calls The 6867i phone has a dedicated Conference button . It can Conference a total of 15 parties. With your first caller on the line, press the Conference button or the Conference softkey. The first caller is put on hold. - Page 15 6867i Handling Calls – Call Forward Call Forward Use call forwarding when you want your calls to be forwarded to another number all of the time, or when your phone is in the busy state or the no answer state, or both. You can forward to an extension, or to 9 plus an external number.
- Page 16 6867i Speed 100 Speed Dial Personal Speed Dial List of 100 entries. To Program: Press Speed 100 softkey. − Press Options softkey. − Highlight Add and press Select softkey. − Enter code 00-99. − Press Done softkey. − Enter number with 9 if external.
- Page 17 6867i Busy Lamp Field Busy Lamp Field (BLF) Used to monitor, answer or call another extension. Monitor Green – extension is in idle state. − Red – user is on a call. − Yellow – user’s phone is ringing.
- Page 18 6867i Park Park Used to Park a call from one phone, and retrieve the call from another phone. To Park While on an active call, press the Park softkey. − Enter the extension you want to Park the call against, or press # −...
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Page 19: Do Not Disturb
6867i Do Not Disturb Do Not Disturb Callers calling into the phone hear a busy signal or a voicemail message, depending on how your System Administrator set up the configuration server. To activate, press the DND softkey. When DND is enabled, the icon is displayed on screen. - Page 20 6867i Redial List Redial List Stores information for up to the last 100 numbers called. It logs the name/number of the called party, when you called, and if the call was answered or missed. Additional information such as the duration of the call, line used, and call features utilized during the call can also be viewed.
- Page 21 6867i Call Log Call Log – Used to view Missed, Dialed, and Received Calls Press Call Log softkey. The initial Call Log is Missed Calls. Use the Navigation button to scroll through the list. Press the Dial softkey, a line/call appearance button , your Speaker/ ...
- Page 22 The 6867i telephone stores information on up to 200 incoming calls in the Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered or missed.
- Page 23 6867i Voice Mail Voice Mail Voice Mail is a feature button assigned to a top softkey. When you first get your phone, your voicemail needs to be setup by you. Press the Voicemail softkey and follow the prompts.
- Page 24 6867i Resetting your VM Password You can reset your voice mail password if needed by going to: https://pub-cfg.hvs.att.com/myaccount/...
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Page 25: Options Button
6867i Options Button Use Options Button You can use the Options button to access Services and Options to customize your phone. Some examples are: Call Forward – input number(s) to Forward your calls to, and activate Call Forward. Audio Mode – Set your phone’s default Audio mode to Speaker, ... - Page 26 6867i Options Menu...
- Page 27 6867i Restarting Your Phone Restarting Your Phone You may need to Restart your phone for configuration changes to your phone or network settings to take effect. You may also need to Restart your phone if you have been asked to do so by your System Administrator, or should you experience any unexpected behavior.
- Page 28 6867i IP Address Obtainment Obtaining your Phone’s IP Address Used for Trouble Reporting Press the Options button Select Phone Status. Press Navigation arrow to Network. Note IP Address. Press the Goodbye button when finished. ...
- Page 29 Thank you! AT&T Proprietary (Internal Use Only) Not for use or disclosure outside the AT&T companies except under written agreement...