Support Information - Mitel 6867i Administrator's Manual

Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide
References
For more information about the debug level configuration parameters, see , the section,
"Troubleshooting Parameters"
For information about configuring the log settings using the Mitel Web UI, see
Troubleshooting Tasks"

SUPPORT INFORMATION

You can save the local and/or server configuration files of the IP phone to the location specified
in the "Log Settings" section.
Performing this task allows Mitel Technical Support to view the current configuration of the IP
phone and troubleshoot as necessary.
In the "Support Information" section, you can:
• Get local.cfg
• Get server.cfg
• Get <user>.cfg (if logged on using the Visitor Desk Phone feature; see "Visitor Desk Phone
Support‚" on page 68 for details).
• Get <user>_local.cfg (if logged on using the Visitor Desk Phone feature; see "Visitor Desk
Phone Support‚" on page 68 for details).
• Show Task and Stack Status
Mitel Technical Support uses this support information for troubleshooting the IP phone when
required.
Using the Mitel Web UI and selecting "Show Task and Stack Status" displays the tasks and
stack status on the IP phone. This screen also displays the Free Memory and the Max Block
Free Memory currently on the phone as shown in the following illustration. This information is
for troubleshooting purposes only.
9-6
on page 300.
on page 9-7.
"Performing