Mitel 6867i Administrator's Manual page 686

Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide
3. Select Upload System Info and press <Enter>. The phone immediately generates the
applicable Support Information files (server.cfg, local. cfg, and/or crash.gz) and sends the
files to the pre-defined server. The message "Files Sent" displays.
For the 6867i/6869i:
1. Press
2. Select Status.
3. Press the Sys Info softkey. The following prompt displays:
"Upload System Info Files?"
4. Select Yes. The phone immediately generates the applicable Support Information files
(server.cfg, local. cfg, and/or crash.gz) and sends the files to the pre-defined server. The
message "Files Sent" displays.
For the 6873i:
1. Press
2. Press the Status icon.
3. Press the Sys Info softkey. The following prompt displays:
"Upload System Info Files?"
4. Press Yes. The phone immediately generates the applicable Support Information files
(server.cfg, local. cfg, and/or crash.gz) and sends the files to the pre-defined server. The
message "Files Sent" displays.
GENERATING AND SENDING SUPPORT INFORMATION FROM THE MITEL
WEB UI
Use the following procedure to generate and send Support Information files to the server
MITEL WEB UI
1. Click on Status->System Information-> Support Information.
2. Press <Upload>. The phone immediately generates the applicable Support Information
files (server.cfg, local. cfg, and/or crash.gz) and sends the files to the pre-defined server.
The message "Files Sent" displays.
LIMITATIONS
• If sending the Support Information files to a folder on the server, then write privileges must
be allowed for that folder.
• If the Administrator password and username are configured in the Server.cfg file, a User
can retrieve that information after the Server.cfg file is loaded to the server.
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on the phone to enter the Options List.
on the phone to enter the Options List.
.