Configuration And Crash File Retrieval - Mitel 6867i Administrator's Manual

Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide

CONFIGURATION AND CRASH FILE RETRIEVAL

In addition to using the Troubleshooting page in the Mitel Web UI, an Administrator can also
use three new configuration parameters in the configuration files to enable/disable the uploading
of support information to a pre-defined server. These parameters are:
• upload system info server - Specifies the server for which the phone sends the system
and crash files.
• upload system info manual option - Enables and disables the ability to manually upload
support information from the IP Phone UI and Mitel Web UI.
• upload system info on crash - Enables and disables the watchdog to automatically reboot
the phone and send a crash file to the pre-defined server.
When this feature is enabled (configuration files only), support files can be automatically or
manually generated and uploaded when the server detects a phone failure. An Administrator
or User can manually send the files when required using the IP Phone UI or the Mitel Web UI.
Each time the files are generated and uploaded, a new timestamp on the file name is created
so that existing files are not overwritten on the server. File names are generated in the format
MAC ID_Date_Time_server.cfg, MAC ID_Date_Time_local.cfg, MAC
ID_Date_Time_crash.gz, MAC ID_Date_Time_summary.log, and MAC
ID_Date_Time_reboot.log.
Notes:
1. The phone performs the generation and sending of Support Information in the
background. This feature does not affect the use or operation of the phone.
2. During a startup or reboot of the phone, an upload of Support Information is
automatically generated and sent to the pre-defined server.
3. This feature supports the TFTP, FTP, HTTP, and HTTPS protocols.
The following table identifies the methods you can use to retrieve support information from the
phone to the pre-defined server when the above configuration parameters are enabled.
METHOD FOR
RETRIEVING
SUPPORT INFO
Configuration Files
(automatic retrieval)
IP Phone UI
(manual retrieval)
Mitel Web UI
(manual retrieval)
9-16
DESCRIPTION
1. Enter "upload system info server" parameter in the configuration files
and specify the server for which the phone sends the system crash
information
2. Enter "upload system info on crash: 1" to enable the phone to
automatically send system crash information to the pre-defined server
each time the watchdog reboots.
1. On the phone, navigate to Options->Phone Status->Upload System
Info.
2. Press "Select" or "Enter". The system information is immediately sent to
the pre-defined server and the message "Files Sent" displays.
1. On the Mitel Web UI, navigate to Status->System
Information->Support Information.
2. Press <Upload>. The system information is immediately sent to the
pre-defined server and the message "Files Sent" displays.