Mitel 6867i Administrator's Manual page 685

When this feature is enabled, the phone sends the following support information files to the
server:
• Server.cfg - File in the format MAC ID_Date_Time_server.cfg that contains configuration
information from the startup.cfg, the <model>.cfg, and the <mac>.cfg files. The MAC ad-
dress, date, and time are specified in the file name to identify the phone sending the
information, and the date and time the file was generated and sent to the server.
(for example, 00093D435522_2010-02-25_1141am_server.cfg)
• Local.cfg - File in the format MAC ID_Date_Time_local.cfg that contains information of
locally modified values made using the Mitel Web UI and/or the IP Phone UI. The MAC
address, date, and time are specified in the file name to identify the phone sending the
information, and the date and time the file was generated and sent to the server.
(for example, 00043D199345_2010-02-26_1030am_local.cfg)
• Crash.gz - (only generated if an error or crash occurs on the phone) File in the format MAC
ID_Date_Time_crash.gz that contains information about a current phone error/crash caus-
ing a reboot of the phone. The MAC address, date, and time are specified in the file name
to identify the phone sending the information, and the date and time the crash occurred.
The crash file is compressed as in gzip format.
(for example, 00033D000111_2010-02-27_0204pm_crash.gz)
• summary.log - File in the format MAC ID_Date_Time_summary.log that contains details
of the last 10 error messages generated by the phone's modules during startup.
• reboot.log - File in the format MAC ID_Date_Timer_reboot.log that contains information
regarding the latest phone reboots.
CONFIGURING CRASH FILE RETRIEVAL USING THE CONFIGURATION
FILES
Use the following procedure to configure crash file retrieval from the phone to a server.
CONFIGURATION FILES
For specific parameters you can set in the configuration files, see , the section,
on .
Retrieval" page A-303
GENERATING AND SENDING SUPPORT INFORMATION FROM THE IP
PHONE UI
Use the following procedure to generate and send Support Information files to the server.
IP PHONE UI
For the 6863i/6865i:
1. Press on the phone to enter the Options List.
2. Select Phone Status.
Troubleshooting
"Crash File
9-17