Sip Phone Diversion Display - Mitel 6867i Administrator's Manual

2. Press the left or right arrow keys to change to the desired account.
Note: Select All Accounts if you want your changes to be made to all the accounts
configured on the phone.
3. Enter forwarding numbers using the dialpad keys for any of the following states:
• All: Forwards all incoming calls for the respective account to the specified number.
• Busy: Forwards incoming calls to a specified number if DND has been enabled for that
account OR if the account is currently engaged in another call.
• No Answer: Forwards incoming calls to a specified number if the call has not been
answered for the specified number of rings.
Notes:
1. If All and Busy and No Answer are all enabled (and/or if the account has DND
2. Pressing the CopyToAll key copies the call forward number of the Call Forward
4. If configuring a forwarding number for the No Answer state, press the No. Rings field and
press the left or right arrow keys to change the desired number of rings.
5. Press the checkbox beside the respective Call Forward mode to enable the Call Forward
mode.
6. Press the Save softkey to save your changes.

SIP PHONE DIVERSION DISPLAY

When an outgoing call is being diverted to another destination (i.e. via call forward), the phone
displays the Caller ID (phone number and/or caller name) of the new destination and the reason
for the call diversion. Similarly, at the new destination, the Caller ID of the original call destination
displays.
CALL DIVERSION EXAMPLE
1. Tim calls Mark at x400.
2. Mark's phone is busy.
3. Mark's phone diverts the incoming call to another destination (Roger @ x 464).
4. Tim's phone displays name and extension of where the call is being diverted to and reason
for diverting the call.
enabled), the All settings take precedence over Busy and No Answer.
mode in focus to every Call Forward mode of that account. For example, if you
have the cursor pointing at the All state and has a call forward phone number
configured, pressing the CopytoAll key assigns the same phone number to the
Busy and No Answer states as well.
Operational Features
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