About This Chapter - Mitel 6867i Administrator's Manual

Mitel 6800 Series SIP Phone Release 4.2.0 Administrator Guide

ABOUT THIS CHAPTER

This chapter describes tasks that a system administrator can perform on the IP phones for
troubleshooting purposes. It also includes answers to questions you may have while using the
IP phones.
TOPICS
This chapter covers the following topics:
TOPIC
Troubleshooting
• Log Settings
• Module/Debug Level Settings
• Support Information
• WatchDog Task Feature
• System Messages Display
• Error Messages Display
• Warning Message Display
• Configuration and Crash File Retrieval
• Tcpdump Network Packet Capture Support
Troubleshooting Solutions
• Why does my phone display "Application missing"?
• Why does my phone display the "No Service" message?
• Why does my phone display "Bad Encrypted Config"?
• Why is my phone not receiving the TFTP IP address from the DHCP Server?
• How do I restart the IP phone?
• How do I set the IP phone to factory default?
• How do I erase the phone's local configuration?
• How to reset a user's password?
• How do I lock and unlock the phone?
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