Mitel 6865i Release Notes
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Mitel 6865i Release Notes

Mitel 6800
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See also: Administrator's Manual , Configuration Manual
Mitel 6800 Series SIP Phones
58014472 REV00
4.2.0 RELEASE NOTES

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Summary of Contents for Mitel 6865i

  • Page 1 Mitel 6800 Series SIP Phones 58014472 REV00 4.2.0 RELEASE NOTES...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Table Of Contents

    Table of Contents About This Document ............1 Release Notes Topics .
  • Page 4 Contacting Mitel Support........

  • Page 5: About This Document

    About This Document ABOUT THIS DOCUMENT This document provides details on new features and/or issues resolved for the Mitel 6800 series (6863i, 6865i, 6867i, 6869i, and 6873i) SIP phones for Release 4.2.0. Notes: 1. This release applies to the phone models mentioned above only.

  • Page 6: General Information

    • 6867i • 6869i • 6873i BOOTLOADER REQUIREMENTS This release of firmware is compatible with the following Mitel SIP portfolio product bootloader versions: • 6863i: Boot2 1.0.0.0 or higher • 6865i: Boot2 1.0.0.0 or higher • 6867i: Boot2 1.0.0.6 or higher •...

  • Page 7: Important 6800 Series Sip Phone Firmware Upgrade Information

    About This Document IMPORTANT 6800 SERIES SIP PHONE FIRMWARE UPGRADE INFORMATION WARNING: DO NOT ATTEMPT TO UPGRADE YOUR PHONE TO RELEASE 4.2.0 WHEN IN WEB RECOVERY MODE. DOING SO WILL CAUSE YOUR PHONE TO BECOME NON-OPERATIONAL. IMPORTANT M685I EXPANSION MODULE FIRMWARE DOWNGRADE INFORMATION If you upgrade your phone to Release 4.2.0 and an M685i Expansion Module is attached, the M685i Expansion Module will also upgrade to align itself with the new UI changes.

  • Page 8: New Features In Release 4.2.0

    Each feature also specifies whether it affects the Administrator, the User, or the XML Developer. This table may also provide the documentation location of features that have already been documented in Mitel’s documentation suite. Refer to those documents for more information about the applicable feature.

  • Page 9: Addition Of Lldp Elin Parameter Value In From Header

    (For XML Developers) For more information, refer to the Development Guide, XML API for Mitel SIP Phones, Firmware 4.2.0. *New for the 6867i, 6869i, and 6873i. title Tag Support for Wav.Play A new tag "title" has been created allowing XML developers the...

  • Page 10: Custom Icon Support

    Mitel 6800 Series SIP Phones 4.2.0 Release Notes FEATURE DESCRIPTION Custom Icon Support Starting with Release 4.2.0, custom icons can be loaded and displayed on screen for the following XML elements: • TextMenu items. (For XML Developers) • TopTitle (all UI objects).

  • Page 11: Additional Information

    Additional Information ADDITIONAL INFORMATION CONFIGURATION FEATURES BROADSOFT BROADWORKS X ADDITIONAL DIRECTORY SUPPORT The 6800 Series SIP phones support enhanced Directory functionality allowing for interoperability with multiple directory sources. With Release 4.2.0 the SIP phones now support additional BroadSoft BroadWorks Xsi directories such as Enterprise Common Phone List, Group Directory, and Group Common Phone List in addition to the previously supported Enterprise Directory and Personal Contacts.
  • Page 12 Mitel 6800 Series SIP Phones 4.2.0 Release Notes PARAMETER DESCRIPTION xsi enterprise Specifies whether or not the BroadSoft Xsi Enterprise Common Directory common directory should be enabled to be accessed on the phone. enabled Can also be configured through the Phone UI, see...

  • Page 13: Configuration Files

    Additional Information Configuring Interoperability with BroadSoft BroadWorks Xsi Directories Using the Configuration Files Use the following parameters to configure interoperability with BroadSoft BroadWorks Xsi directories: PARAMETER – CONFIGURATION FILES xsi ip startup.cfg, <model>.cfg, <mac>.cfg DESCRIPTION Specifies the Xsi Enterprise Directory credentials (if applicable) and IP address or Fully Qualified Domain Name (FQDN) of the Xsi server in the following syntax: server...
  • Page 14 Mitel 6800 Series SIP Phones 4.2.0 Release Notes PARAMETER – CONFIGURATION FILES xsi port startup.cfg, <model>.cfg, <mac>.cfg DESCRIPTION Specifies the port used for communicating with the Xsi server. FORMAT Integer DEFAULT VALUE 80 (when protocol used is HTTP) 443 (when protocol used is HTTPs)
  • Page 15 Additional Information PARAMETER – CONFIGURATION FILES xsi enterprise directory startup.cfg, <model>.cfg, <mac>.cfg enabled DESCRIPTION Specifies whether or not the BroadSoft Xsi Enterprise Directory should be enabled to be accessed on the phone. FORMAT Boolean DEFAULT VALUE RANGE 0 (Disabled) 1 (Enabled) EXAMPLE xsi enterprise directory enabled: 1 PARAMETER –...
  • Page 16 Mitel 6800 Series SIP Phones 4.2.0 Release Notes PARAMETER – CONFIGURATION FILES xsi group common directory startup.cfg, <model>.cfg, <mac>.cfg enabled DESCRIPTION Specifies whether or not the BroadSoft Xsi Group Common Directory should be enabled to be accessed on the phone.
  • Page 17 Additional Information PARAMETER – CONFIGURATION FILES xsi enterprise common startup.cfg, <model>.cfg, <mac>.cfg directory name DESCRIPTION Specifies the folder name of the BroadSoft Xsi Enterprise Common Directory when enabled. FORMAT Alphanumeric characters DEFAULT VALUE Enterprise Common Directory RANGE EXAMPLE xsi enterprise common directory name: Xsi Ent. Common PARAMETER –...
  • Page 18 Mitel 6800 Series SIP Phones 4.2.0 Release Notes PARAMETER – CONFIGURATION FILES xsi resync time startup.cfg, <model>.cfg, <mac>.cfg DESCRIPTION Sets the time of day in a 24-hour period for the IP phone to update the BroadSoft Xsi directories. This parameter works with TFTP, FTP, HTTP and HTTPS servers.
  • Page 19 Enabling/Disabling Directories and Renaming Labels Using the Phone UI Use the following procedure on the phone’s UI to enable/disable directories and rename directory folder labels. For the 6863i/6865i: 1. Press the key on the phone to enter the Option List.
  • Page 20 Mitel 6800 Series SIP Phones 4.2.0 Release Notes For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Navigate to the Directory > External Sources option and press the button or Select softkey. 3. Use the 2 and 5 keys to navigate through the list of Directory sources and press the button to enable or disable each one as per your preference.
  • Page 21 Additional Information For the 6863i/6865i: 1. Press the key on the phone to enter the Option List. 2. Select Credentials. 3. Use the 5 and 2 keys to navigate through the list of Directory sources and select 4 Enter. 4. Press the 2 key to navigate to the Enter Username screen and select 4 Enter.
  • Page 22 Mitel 6800 Series SIP Phones 4.2.0 Release Notes 7. Press the right arrow button in the Directory source tab until you get to the Test Connection menu. 8. Press the Test softkey to begin testing.  A green will appear if there are no issues with the connection to the server.

  • Page 23: Broadsoft Broadworks Xsi Hide Number Support

    Additional Information BROADSOFT BROADWORKS X HIDE NUMBER SUPPORT Release 4.2.0 introduces interoperability support for the BroadSoft BroadWorks Xsi Hide Number feature. By turning the Hide Number feature on (found in Options > BroadSoft Call Settings > Hide Number), users are able to place anonymous calls whereby the user’s caller ID will not be displayed on the called party’s phone.
  • Page 24 Mitel 6800 Series SIP Phones 4.2.0 Release Notes PARAMETER – CONFIGURATION FILES xsi protocol startup.cfg, <model>.cfg, <mac>.cfg DESCRIPTION Specifies the protocol (either HTTP or HTTPs) used for communicating with the Xsi server. FORMAT String DEFAULT VALUE http RANGE http https...
  • Page 25 Xsi server. Use the following procedure on the phone’s UI to enter user credentials and test the connection to the Xsi server. For the 6863i/6865i 1. Press on the phone to enter the Options List.
  • Page 26 Mitel 6800 Series SIP Phones 4.2.0 Release Notes 3. Press the right arrow button on the Directory source tab to navigate to the BroadSoft Xsi menu. 4. Press the Username field and using the on-screen keyboard or dialpad keys enter in the username.

  • Page 27: Support For Manually Opening/Closing Ports 80, 443, And 49249

    Additional Information SUPPORT FOR MANUALLY OPENING/CLOSING PORTS 80, 443, AND 49249 A new parameter ("secure web service") has been introduced in Release 4.2.0 allowing Administrators the ability to manually open or close HTTP/HTTPs ports 80 and 443 as well as port 49249.

  • Page 28: Sip Features

    Mitel 6800 Series SIP Phones 4.2.0 Release Notes SIP FEATURES LOCAL MODE SCA BEHAVIOR ENHANCEMENT If the phone is configured for Shared Call Appearance (SCA) functionality whereby the line mode is configured as BroadSoft SCA, the phone needs to send a SUBSCRIBE message to get a dial tone to make a call.

  • Page 29: Addition Of Lldp Elin Parameter Value In From Header

    Additional Information ADDITION OF LLDP ELIN PARAMETER VALUE IN FROM HEADER The Link Layer Discovery Protocol (LLDP) Emergency Location Identification Number (ELIN) feature allows the phone to use the location information found in the Explicit Congestion Notification (ECN) ELIN sent by the switch as a caller ID for making emergency calls. When "use lldp elin"...

  • Page 30: Ui Features

    • Completely redesigned icon set. UI elements now harmonized to align with all other Mitel products and solutions. • Re-engineered UI with touchscreen functionality for the 6873i SIP phone including on-screen keyboard integration.
  • Page 31 Additional Information 6869i Single Call 6873i Conference Call...
  • Page 32 Mitel 6800 Series SIP Phones 4.2.0 Release Notes 6873i Directory Search with On-Screen Keyboard In addition to the aforementioned highlights, the Callers List and Redial List have now been consolidated into the phone’s Call History application. Users can view their missed calls, outgoing calls, received calls, or a list of all calls made to and from their phone using the consolidated Call History application.
  • Page 33 Additional Information 6869i Call History 6873i Call History Note: See your Mitel model-specific SIP Phone User Guide for more details on the new UI.

  • Page 34: Troubleshooting Features

    Mitel 6800 Series SIP Phones 4.2.0 Release Notes TROUBLESHOOTING FEATURES ADDITION OF REBOOT INFORMATION IN LOG FILES AND WEB UI Information related to the phone reboot process is now available to be reviewed in a new log file as well as the Web UI in Release 4.2.0. When the phone reboots, information regarding the reboot is added to the reboot.log file and can also be viewed in the new System Messages...
  • Page 35 PraxisOptionsQuestionScreen::Restart (6867i, Reboot prompted by the manual restarting of the phone through the Options menu of the phone’s 6869i, and 6873i) native UI. TUI::mreset (6863i and 6865i) XMLCommand: Reset Reboot prompted by the processing of a Reset XML command. XMLCommand: FastReboot Reboot prompted by the processing of a FastReboot XML command.

  • Page 36: Issues Resolved In Release 4.2.0

    RTP traffic to the caller at the "listening" port. DEF41010/CLN41048 6865i, 6867i, and 6869i: An issue was observed whereby users were unable to upload a custom ring tone if an expansion module was connected to the phone. This issue has been fixed.
  • Page 37 These issues have been corrected. DEF40859/CLN41208 6865i: When using the phones in conjunction with the MiVoice MX-ONE call manager and CTI application, if the CTI application sent the phone a NOTIFY with a hold request followed by a NOTIFY with an XML Dial request, the phone placed the first call on hold, but at times attempted to retrieve the call on hold while simultaneously initiating the second call.
  • Page 38 (applicable to the 6867i) equalization filters. DEF38275 When using the phone with the Mitel Clearspan call manager and on an active call, an issue was observed whereby a dial tone could be heard after initiating a secondary call using a sprecode key and then retrieving the original call.

  • Page 39: Features Currently Not Supported By The 6873I Sip Phone

    Features Currently Not Supported by the 6873i SIP Phone FEATURES CURRENTLY NOT SUPPORTED BY THE 6873i SIP PHONE This following table identifies features that are currently not supported by the 6873i SIP Phone in Release 4.2.0. They will be considered for a future release. FEATURE APPLICABLE PARAMETERS DESCRIPTION...

  • Page 40: Contacting Mitel Support

    Mitel 6800 Series SIP Phones 4.2.0 Release Notes CONTACTING MITEL SUPPORT If you have read this release note, and consulted the Troubleshooting section of your phone model’s manual and still have problems, please contact Mitel Support via one of these methods: North America •...

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6867i6873i6863i6869i

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