Out Of Service - Nortel Meridian Meridian 1 Scripting Manual

Intrinsics

OUT OF SERVICE

Use the OUT OF SERVICE intrinsic to test whether skillsets are out of service.
If you specify a list of skillsets, then the OUT OF SERVICE intrinsic returns a
True value if all skillsets are out of service. Otherwise, the intrinsic returns a
False value.
A skillset is out of service when:
it is placed into OUT OF SERVICE mode in the Skillset Properties
property sheet (in either night service or transition mode)
all agents are logged off the skillset
all agents are in Standby mode in this skillset
This intrinsic applies to both voice and multimedia contacts.
Script syntax
OUT OF SERVICE
Parameter
Enter information for the following parameter:
<skillset>
to include in the return value.
Return type
This intrinsic returns a True or False value to the script.
378
[<skillset> | <skillset_list>]
or <skillset_list> The skillset, or list of skillsets, that you want
Standard 8.04
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