Overview - Nortel Meridian Meridian 1 Scripting Manual

Using sample scripts

Overview

The sample scripts are available through Contact Center Manager
Administration Scripting. Using the Import dialog box, they are found in the
sample scripts folder. This directory contains three types of scripts: master,
primary, and secondary. Master and primary scripts must reference a lower-level
script to function properly. You must create and activate one master script, one
primary script, and one secondary script to begin testing call routing in your
contact center.
Master scripts
If you intend to use a master script, it must reference a primary script which, in
turn, must reference a secondary script.
Primary scripts
If you intend to use a primary script, it must reference a secondary script.
The primary scripts in this section define the values of call variables required for
historical reporting and real-time displays.
Secondary scripts
If you intend to use a secondary script, it must be referenced by a primary script.
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Standard 8.04
Contact Center Manager