Nortel Meridian Meridian 1 Scripting Manual page 242

Basic script commands
CONTROLLED keyword
By default, after a call is routed, it is no longer under the control of Contact
Center Manager. However, if you use the CONTROLLED keyword, the call
remains in the control of Contact Center Manager. If an error occurs, such as an
invalid or busy destination, the call is returned to the queue so that it can be
further treated by the system.
The CONTROLLED keyword works only if the ultimate destination (directly,
or indirectly through switch features such as CALL FORWARD) is an internal
DN (that is, on the same switch). If the DN is an external number that cannot be
connected (for example, because it is busy), the CONTROLLED option is
ignored. If this situation occurs for a call, the user receives a busy tone, and the
script stops processing the call.
CONTROLLED mode applies only if the destination is an internal DN that is
busy or that does not exist.
CONTROLLED keyword is not currently supported for SIP.
Using ROUTE CALL in the network script
Use the ROUTE CALL command with caution in the network script. If the DN
specified is invalid, this command can cause phantom calls.
Examples
Example 1
In this example, if the day is a holiday or a Saturday or Sunday, or outside of
business hours, the call is routed to another site in the contact center.
IF (DATE = holiday_gv)
OR (DAY OF WEEK = weekend_gv)
OR (TIME OF DAY = after_hours_gv) THEN
ROUTE CALL other_site
END IF
Example 2
This example routes the call to the default DN.
242
Standard 8.04
Contact Center Manager