Overview - Nortel Meridian Meridian 1 Scripting Manual

Basic script commands

Overview

This chapter describes the basic script commands to which all Contact Center
Manager systems have access. This chapter shows how to write the commands
in your scripts (script syntax) and the parameters and optional segments that
make up the commands.
Section A, "Basic general commands," describes the general commands that you
can use in your scripts. These include commands such as IF-THEN-ELSE-END
IF, EXECUTE, and QUIT. All commands in this section apply to both voice and
multimedia contacts.
Section B, "Basic call processing commands," describes the basic call
processing commands that you can use in your scripts. These commands include
DISCONNECT, GIVE RINGBACK, QUEUE TO AGENT, and ROUTE
CALL. All commands in this section apply to voice contacts only.
All examples in this chapter demonstrate basic script commands using voice
contacts only. Commands, such as GIVE RAN or GIVE MUSIC, do not apply
for multimedia contacts.
For information about the GIVE MUSIC or GIVE RAN and other commands in
SIP-enabled contact centers, see "SIP Contact Center" on page 673.
194
Standard 8.04
Contact Center Manager