Troubleshooting
Queue to Network Skillset command does not successfully route call
This situation occurs only if you purchased the NSBR option. If you attempt to
route a call to another Contact Center Manager site using the Queue to Network
Skillset command, yet the call does not arrive at the site, the network
communication link between the sites may not be functioning properly.
You can use the PRIORITY IN NETWORK QUEUE intrinsic to determine if
the call was successfully routed to another Contact Center Manager site.
560
Standard 8.04
Contact Center Manager