Database Integration Wizard - Nortel Meridian Meridian 1 Scripting Manual

October 2007

Database Integration Wizard

Contact Center Manager includes a feature called Database Integration Wizard
(DIW). The wizard provides generic database lookup and call-data attachment
without programming.
The Database Integration Wizard:
is used to modify the database access and call data attachment without a
software change
is delivered as a Windows service and is fully integrated using Contact
Center Manager 6.0 design and architecture principles
provides a simple and intuitive graphical user interface for configuration
with validated data entry and test tools
See the Contact Center - Manager Database Integration User Guide for detailed
information about the Database Integration Wizard.
Host Data Exchange
Use Host Data Exchange to exchange data between the script and the database.
Host Data Exchange commands in the call processing script pass information to
the Host Application Integration (HAI) service using a provider ID specified
using the Configuration Wizard:
use SEND REQUEST/GET RESPONSE for database access
use SEND INFO for TAPI call data attachment and other third-party
applications
SEND REQUEST
The first parameter of the SEND REQUEST command functions as an index for
a list of SQL scripts that you write using the Configuration Wizard. The
remaining parameters of the SEND REQUEST command populate the unknown
parameters of the SQL statement (up to nine parameters can be passed).
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Host Data Exchange commands
337