Nortel Meridian Meridian 1 Scripting Manual page 280

Contact center manager
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Networking commands
WITH PRIORITY option
You can assign the call a priority from 1 to 4, with 1 being the highest priority
and 4 being the lowest. Although a priority of 5 or 6 can be specified, the actual
priority within the NACD queues defaults to 4 (the lowest possible for NACD).
Restrictions
The following restrictions apply to this command:
The WITH PRIORITY option applies to voice contacts only.
Do not insert the GIVE BUSY or GIVE OVERFLOW command
immediately after the QUEUE TO NACD command.
Use a WAIT command with at least 2 seconds after a QUEUE TO NACD
command.
Do not use this command in the network script (if you purchased the
Network Skill-Based Routing feature) or any of its subscripts.
Example
In this example, a call is queued locally to the sales skillset and to an NACD.
QUEUE TO SKILLSET sales_sk
WAIT 6
QUEUE TO NACD nacd_queue
Add a brief pause between the QUEUE TO SKILLSET and QUEUE TO NACD
commands. This pause can prevent an error if an agent from the local skillset
becomes unavailable before the call is answered. If this happens, the QUEUE
TO NACD command fails because Contact Center Manager cannot queue to
NACD while presenting a call to a local agent.
280
Standard 8.04
Contact Center Manager

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