Section A: Skillset Intrinsics - Nortel Meridian Meridian 1 Scripting Manual

Contact center manager

Hide thumbs Also See for Meridian Meridian 1:

Table of Contents

October 2007

Section A: Skillset intrinsics

In this section

Overview of skillset intrinsics

ANSWERED COUNT

AVERAGE SPEED ANSWER

EXPECTED WAIT TIME

IDLE AGENT COUNT

LOGGED AGENT COUNT

LOGGED OUT AGENT

LONGEST IDLE AGENT

MOST LOGGED AGENTS

OUT OF SERVICE

POSITION IN QUEUE

PRIORITY IN QUEUE

PRIORITY IN NETWORK QUEUE

QUEUED COUNT

Scripting Guide for Communication Server 1000/Meridian 1 PBX