SIP Contact Center
The following example uses the CONTACT TYPE intrinsic.
GIVE RINGBACK
WAIT 5
WHERE CONTACT TYPE EQUALS
END WHERE
702
VALUE c_contact_type_voice_gv:
QUEUE TO SKILLSET Voice_Skillset
VALUE c_contact_type_video_gv:
QUEUE TO SKILLSET VI_Video_Skillset
Standard 8.04
Contact Center Manager