Skillset%Skillset - Nortel Meridian Meridian 1 Scripting Manual

October 2007

%SKILLSET%SKILLSET

This intrinsic returns the skillset assigned to this contact by Contact Center
Multimedia based on the rules configured or based on the actions performed by
an agent on the Agent Desktop.
Syntax
The intrinsic must be used in conjunction with the CONTACT DATA intrinsic
and must be assigned to a script call variable before use.
ASSIGN CONTACT DATA "%SKILLSET%SKILLSET" TO contact_skillset_cv
Return type
This intrinsic returns a SKILLSET variable.
Example
This example stores the %SKILLSET%SKILLSET and
PRIORITY%PRIORITY intrinsics in call variables and then queues the contact
to the skillset indicated by %SKILLSET%SKILLSET with a priority of
%PRIORITY%PRIORITY.
ASSIGN CONTACT DATA "%SKILLSET%SKILLSET" TO contact_skillset_cv
ASSIGN CONTACT DATA "%PRIORITY%PRIORITY" TO contact_priority_cv
QUEUE TO SKILLSET contact_skillset_cv WITH PRIORITY
contact_priority_cv
WAIT 2
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Scripting for Multimedia and Outbound
623