Oldest - Nortel Meridian Meridian 1 Scripting Manual

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Intrinsics

OLDEST

The OLDEST intrinsic is the age of the contact (with the given priority, if you
choose to include it) that waited longest in the given skillset queue when the
intrinsic is executed.
If you specify a list of skillsets, then the return value is the maximum value of
the OLDEST values for all the skillsets.
This intrinsic applies to both voice and multimedia contacts.
See "AGE OF CALL" on page 410 to compare.
Script syntax
OLDEST
The syntax OLDEST CALL is still supported.
Optional
The WITH CALL PRIORITY segment is optional.
Parameters
Enter information for the following parameters:
<skillset>
to include in the return value.
<priority>
Return type
This intrinsic returns a value, in seconds, to the script.
376
[<skillset> | <skillset_list>]
or
<skillset_list>
The priority of the contacts that you want to track.
{WITH CALL PRIORITY
The skillset, or list of skillsets, that you want
Standard 8.04
<priority>}
Contact Center Manager

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