Nortel Meridian Meridian 1 Scripting Manual page 540

Using sample scripts
The c_Master_with_Menus sample script executes the main menu again if the
caller does not make a valid menu choice. Nortel strongly recommends that the
script check if the caller selected a valid menu choice and, if not, repeat the
menu in the one OPEN/END VOICE SESSION. Failure to do so can result in a
caller waiting too long to be reconnected because voice ports are unavailable
(not engineered correctly) and performance is affected. Voice ports must
disconnect and reconnect.
540
Standard 8.04
Contact Center Manager