Nortel Meridian Meridian 1 Scripting Manual page 389

October 2007
Examples
Example 1
In this example, if the number of calls queued to the sales skillset is greater than
twice the number of agents logged on to the sales skillset, then the caller is given
a busy tone. Otherwise, the call is queued to the sales skillset. If the call is not
answered immediately, the caller hears a message indicating that all agents are
busy, followed by music.
IF (QUEUED COUNT sales_sk) > (2 * LOGGED AGENT COUNT sales_sk)
THEN
GIVE BUSY
END IF
QUEUE TO SKILLSET sales_sk
WAIT 2
GIVE RAN agents_busy_ran_gv
GIVE MUSIC soft_music_gv
SECTION WaitLoop
Example 2
In this multimedia example, if the number of contacts queued to the skillset sent
with the contact data is greater than twice the number of agents logged on to the
skillset, the contact is disconnected and Contact Center Multimedia sends the
contact back to Contact Center Manager Server to be requeued. Otherwise, the
contact is queued to the skillset.
ASSIGN CONTACT DATA "%SKILLSET%SKILLSET" TO skillset_cv
IF (QUEUED COUNT skillset_cv) > (2 * LOGGED AGENT COUNT
skillset_cv) THEN
DISCONNECT
END IF
QUEUE TO SKILLSET skillset_cv
WAIT 2
SECTION WaitLoop
Use DISCONNECT with caution as the multimedia contact is sent back to
Contact Center Manager Server as a new contact and the time in queue is reset.
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Intrinsics
389