Nortel Meridian Meridian 1 Scripting Manual page 387

Contact center manager
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October 2007
IF (PRIORITY IN QUEUE sales_sk = 0) THEN
IF PRIORITY IN QUEUE Customer_Service_Eng <> 1
Less than or greater than operations are not valid with a priority value.
IF (PRIORITY IN QUEUE Local_Sales_Sk > 0) THEN
You can declare a call variable of type PRIORITY and assign a priority to it and
then perform the required comparison. For example:
ASSIGN 2 to cv_PriorityInQueue
IF (PRIORITY IN QUEUE Local_Sales_Sk > cv_PriorityInQueue) THEN
...
END IF
Examples
Example 1
In the following example, if the priority of the call in the network skillset
service_sk is 0, then the call is queued to the network skillset support_sk.
IF (PRIORITY IN NETWORK QUEUE service_sk = 0) THEN
QUEUE TO NETWORK SKILLSET support_sk
WAIT 10
END IF
Example 2
In the following example, the include local node option is selected. The value
returned is the priority (1-6) of the call in the remote node's network skillset
queue. This intrinsic returns a 0 (zero) if the call is not queued remotely. You can
use this command to determine if the call is queued to a remote node.
IF PRIORITY IN NETWORK QUEUE Sales_Sk = 0 THEN
QUEUE TO NETWORK SKILLSET Sales_Backup_Sk
WAIT 4
END IF
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Intrinsics
THEN
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