Queue To Skillset - Nortel Meridian Meridian 1 Scripting Manual

Basic script commands

QUEUE TO SKILLSET

Use the QUEUE TO SKILLSET command to queue calls locally at the Contact
Center Manager site. Local calls can be queued against local and network
skillsets, provided that local agents are assigned to the network skillsets. Locally
queued calls can only be answered by local agents. The calls can be queued
according to how many agents are logged on to the skillsets or by the length of
time the agents are idle at the skillsets.
Script syntax
QUEUE TO SKILLSET [
<priority>}
Script syntax: MOST LOGGED AGENTS
QUEUE TO SKILLSET MOST LOGGED AGENTS [
<list_of_skillsets>] {
Script syntax: BY LONGEST IDLE AGENT
QUEUE TO SKILLSET [
IDLE AGENT {WITH PRIORITY
Optional
The WITH PRIORITY segment is optional.
Parameters
Enter information for the following parameters:
<skillset>
you want the call queued.
<priority>
specified skillset.
232
<skillset> | <list_of_skillsets>] {
WITH PRIORITY
<skillset> | <list_of_skillsets>]
or
<list_of_skillsets>
The priority with which you want the call queued to the
<priority>}
<priority>}
The skillset, or list of skillsets, to which
Standard 8.04
WITH PRIORITY
<skillset> |
BY LONGEST
Contact Center Manager