Using sample scripts
GIVE RAN closed_ran
DISCONNECT
END IF
IF OUT OF SERVICE skillset_sk THEN
GIVE RAN dayclosed_ran
DISCONNECT
END IF
IF (QUEUED COUNT skillset_sk > skillset_threshold_gv) THEN
GIVE BUSY
END IF
QUEUE TO SKILLSET skillset_sk
WAIT 2
GIVE RAN first_ran
GIVE MUSIC music_route
SECTION WaitLoop]
WAIT treatment_timer_gv
IF NOT QUEUED THEN
END IF
GIVE RAN second_ran
EXECUTE WaitLoop
506
/* Allow time in case an agent is available */
IF OUT OF SERVICE skillset_sk THEN
GIVE RAN dayclosed_ran
DISCONNECT
ELSE
QUEUE TO SKILLSET skillset_sk
WAIT 2
END IF
/* Allow time in case an agent is
available */
Standard 8.04
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