Using sample scripts
Overview
Contact Center Manager provides nine common scripts that you can use in your
contact center. The sample scripts are in the directory C:\Program Files\Nortel
Networks\WClient\Server\SampleScripts. The sample scripts serve as primary
scripts. You do not need to reference any scripts to test call routing in your
contact center when you use these scripts, but all variables used in the sample
scripts must be defined before you validate the scripts.
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Standard 8.04
Contact Center Manager